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PGVCL -Know Electricity Helpline Numbers and Lodge Online Complaint to Electricity Board of Paschim Gujarat VIJ Company Limited

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PGVCL logo
Paschim Gujarat VIJ Company Limited, source – pgvcl.com

Paschim Gujarat VIJ Company Limited is a subsidiary of Gujarat Urja Vitran Nigam Limited (GUVNL) and was established in September 2003. PGVCL is an electricity distribution company in the districts of western Gujarat and it is registered under the Companies Act, 1956.

PGVCL provides electricity services in 12 districts of western Gujarat and covers nearly 99,771 sq. km. area. The population that benefits are about 17.5 million and the total consumers of more than 59 lakhs.

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It is divided into a total of 12 circles, 45 divisions, and 246 subdivisions to provide electricity services and redress the issues that consumers face in daily life.

PGVCL area map
source – pgvcl.com

Circles and Divisions of PGVCL in Western Gujarat:

1. Amreli Circle

  • Amreli
  • Savarkundla
  • Una

2. Anjar Circle

  • Anjar
  • Bhachau
  • Gandhidham

3. Bhavnagar Circle

  • Bhavnagar
  • Palitana
  • Mahuva

4. Bhuj Circle

  • Bhuj
  • Mandvi
  • Nakhtrana

5. Botad Circle

  • Gadhada
  • Botad

6. Jamnagar Circle

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  • Jamnagar
  • Devbhumi Dwarka
  • Jamjodhpur
  • Khambhalia

7. Junagarh Circle

  • Junagarh
  • Veraval

8. Morbi Circle

  • Morbi
  • Wankaner
  • Halvad

9. Porbandar Circle

  • Porbandar
  • Keshod
  • Mangrol

10. Rajkot Circle

  • Rajkot
  • Jetpur
  • Jasdan
  • Gondal
  • Dhoraji
  • Udhyog Nagar
  • Pranagar
  • Laxminagar
  • Bedinaka
  • Kalavad Road
  • Madhapur
  • Bedinaka
  • Nanmauva
  • Sorthiawadi

11. Rajkot Rural Circle

  • Jetpur
  • Jasdan
  • Gondal
  • Dhoraji
  • RRD

12. Surendranagar Circle

  • Surendranagar
  • Limbdi
  • Dhrangadhra

Many customers of PGVCL face a lot of issues with the electricity services and many problems are not redressed by the regional authorities even after the registration of complaints about electricity problems. You can get the toll-free customer care helpline and complaint number and also register an online complaint about the issues of electricity services to PGVCL.


Electricity Complaint Registration Fee & Time by PGVCL:

Electricity Complaint Registration Fee No Fee (Nil)
Grievance Redressal Time Immediate or up to 60 Days (Depending on the issue)

Tips – Even if your complaint is not resolved or unsatisfied then you can lodge a grievance to Consumer Grievance Redressal Forum (CGRF), PGVCL. Then further grievance is not redressed, you can file a petition to Electricity Ombudsman, Gujarat. All the information is provided in the sections below, use it to redress problems.


Customer Helplines for Electricity Complaints of Paschim Gujarat VIJ Company Limited (PGVCL)

Paschim Gujarat VIJ Company Limited (PGVCL) has provided some official services and customer helplines of the Electricity Board (EB) to redress the issues of the electricity services. The verified helplines are toll-free customer care numbers, WhatsApp numbers e-mail, online complaint portals, online new connection applications, CGRF & Ombudsman to redress grievances and other services.

You can register complaints to PGVCL using the official helpline numbers and portals of the PGVCL anytime 24×7. Click and call on the numbers that are given below.

Provide the following information:

  • Consumer Connection number
  • Name of the consumer
  • Phone number
  • Address of the premises
  • Description of complaint

Electricity Helpline and Toll-Free Customer Care Numbers of PGVCL Electricity Board (EB):

PGVCL Complaint Numbers 19122
1800233155333
WhatsApp Number of PGVCL +919512019122
E-mail info.pgvcl@gebmail.com
Regional Fuse Call Center Helpline Numbers Click Here

Regional Helpline Numbers of PGVCL for Electricity Complaints:

Amreli Circle Click Here
Anjar Circle Click Here
Bhavnagar Circle Click Here
Bhuj Circle Click Here
Botad Circle Click Here
Jamnagar Circle Click Here
Junagadh Circle Click Here
Morbi Circle Click Here
Porbandar Circle Click Here
Rajkot City Circle Click Here
Rajkot Rural Circle Click Here
Surendranagar Circle Click Here

Tips – The electricity complaint is not resolved or unsatisfied, you can approach the CGRF of PGVCL.

Related:


Register Online Electricity Complaint on the Portal of the Electricity Board of PGVCL, Gujarat

If any customer wants to register an online complaint to Electricity Board of PGVCL, you can use the online electricity complaint portal of PGVCL. Today, almost all the services of PGVCL are now online to get instant services.

For the ease of the consumers, GUVNL has provided an online complaint form to register the complaints and can track the status of the complaint. Read the information below to know the procedure briefly step by step.

Important Links of PGVCL to Register Online Electricity Complaint:

Register Online Electricity Complaint Register Now
Log in for Account of GUVNL Log in Here
E-mail info.pgvcl@gebmail.com

Alternative Options:

Mobile App Android | iOS(X)
Social Media Twitter

Procedure:

Online Complaint form Guidance of UGVCL

  • Visit the above link.
  • Fill out the registration form of GUVNL (Select PGVCL as Discom) then log in using the username and password.
  • Click the ‘Register Complaint’ option to lodge an electricity complaint.
  • Fill out the complaint form and submit it.
  • Use the reference number or docket number to track the status of the complaint.

Tips – Electricity complaint is not resolved or Unsatisfied with the resolution? You can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF) of PGVCL.


Some other services like Solar rooftop services & subsidies, schemes related to rebates on electricity bills, tariff charges, and some other schemes & services.

Important Online Electricity Services:

Pay Online Electricity Bill Pay Now
PGVCL Bill Payment App Android
Apply for New Connection Apply Now
Electricity Tariff Charges Click Here
Apply for Solar Rooftop Apply Now
Jan Seva Kendra Details Click Here

Lodge Grievance to Consumer Grievance Redressal Forum, PGVCL

The Consumer Grievance Redressal Forum, PGVCL is a part of the grievance redressal mechanism. The CGRF takes electricity cases that are not redressed by the PGVCL or are unsatisfied with the final decision of the PGVCL.

Instructions:

  • The grievance must be filed within 2 years after registration of the complaint to PGVCL
  • The same case must not be pending in any court or tribunal and also the final order is not passed by any higher authority than CGRF

Required Documents:

  • The complaint references a number of previous electricity complaints to PGVCL
  • The response of the PGVCL to the registered complaint (If available)
  • Connection Number and category of connection (from the bill)
  • A copy of the supportive documents as proof of the issue or the problem

Procedure:

  • Download the format of the application form – Download
  • Note – Take the printout of pages no. 22 and 23 of Annexure I.
  • Fill out the application form or write it down in the given format.
  • Attach all the documents with the grievance application.
  • Tips – Keep a copy of all the documents and applications for yourself for future reference.
  • Submit the grievance application form to the concerned regional office of the CGRF forum.

Address and Contact Details of CGRF Forum, PGVCL

CGRF Circle Office Address, E-mail, and Phone No.
CGRF, Rajkot Forum (Rajkot City, Rajkot Rural, Morbi) Convener, Consumer’s Grievance Redressal Forum,
Paschim Gujarat Vij Company Limited,
Paschim Gujarat Vij Seva Sadan, Registered & Corporate Office,
Off. Nana Mava Road, Laxminagar, Rajkot – 360004
02812380425
02812380427
forum.pgvcl@gebmail.com
CGRF, Bhuj Forum (Bhuj and Anjar) Convener, Consumer Grievance Redressal Forum,
Paschim Gujarat Vij Company Limited, Circle Office,
Power House Compound, Hospital Road, Bhuj – Kutch- 370001
028322580520283225355002832255377
forumbhuj.pgvcl@gebmail.com
CGRF, Bhavnagar Forum Convener, Consumer Grievance Redressal Forum,
Paschim Gujarat Vij Company Limited, Zonal Office,
Old Power House Compound, Chavadi Gate, Bhavnagar- 364002
027825217600278252176102782521762
forumbhavnagar.pgvcl@gebmail.com
CGRF, Junagadh Forum (Junagadh, Porbandar and Jamnagar) Convener, Consumer’s Grievance Redressal Forum,
Paschim Gujarat Vij Company Limited, Circle Office,
Azad Chowk, M.G. Road, Junagadh – 362001.
0285262216702852657877
forumjunagadh.pgvcl@gebmail.com

Tips – If your grievance is not redressed by the Consumer Grievance Redressal Forum within 45 days or unsatisfied with the final decision of the CGRF, you can file a petition to the Electricity Ombudsman (GERC), Gujarat. To file a petition read the information below.


File Petition to Electricity Ombudsman (GERC), Gujarat Against PGVCL

The Electricity Ombudsman is the highest authority of the Gujarat Electricity Regulatory Commission (GERC), Gujarat where consumers can appeal against the final order of the CGRF forum of PGVCL or grievance is not redressed within 45 Days.

You can read carefully all the instructions, details of the required documents, and procedures to file a successful petition to the Electricity Ombudsman.

Instructions:

  • The petition must be filed within 30 days after the expiry of the grievance redressal time limit of CGRF or if unsatisfied with the final response
  • The case must not be pending in any court or tribunal.

Required Documents:

  • A copy of the submitted application form and attached documents to the CGRF Forum, PGVCL
  • A copy of the previously registered complaint to PGVCL with the reference number and response (If available)
  • All the supportive documents that prove facts and issues

Procedure:

  • Download the application form for representation before the Ombudsman: Download
  • Note – Take the printout of pages no. 26 and 27 of Annexure III.
  • Fill out the required information.
  • Attach all the required documents as mentioned in the above list.
  • Take 3 copies of the application form and attached documents to submit it.
  • Tips – Keep a copy of the application form for yourself.
  • Submit the petition form to the Electricity Ombudsman at its official address.

Official Contact Details and Address of Electricity Ombudsman, Gujarat

Address:
Electricity Ombudsman (Rajkot)
Old Power House Compound, Kanak Road, Trikon Baug
Rajkot- 360001

E-maileleombrjt@gercin.org

Tips – If you are unsatisfied with the final order of the Electricity Ombudsman, Gujarat then you can approach the Appellate Tribunal for Electricity, the High Court of Gujarat and further Supreme Court of India.


Citizen’s Charter: Electricity Complaint Redressal Time Limit of PGVCL

The Citizen’s Charter provides information on the time limit to redress the complaints of electricity issues and also to provide specific services such as new connection, payment, etc. by Paschim Gujarat VIJ Company Limited.

Tips – If your complaint is not resolved within the time limit, you can lodge a grievance to the CGRF of PGCL using the above details of the Consumer Grievance Redressal Forum.

Read the time limit for different types of complaints from the below tables.

1. Time Limit for New PGVCL Electricity Connection

  1. Time Limit for the issue of Demand Note (from the date of registration)
    Type of Service/Complaint Time Limit
    Permanent Residential/Commercial Electricity Connection 7 Days
    For Industrial LT Connection (Permanent) 10 Days
    For HT Service Connection 15 Days
    For EHV Connection 30 Days
  2. To Release Electricity Connection (From the date of payment & completion of department & consumer work)
    Type of Service/Complaint Time Limit
    Electricity Connection for Residential/Commercial (Permanent in category A) 20 Days
    Modification of the existing network of permanent electricity connections (residential and commercial) 2 months – City
    4 months – Rural
    LT Electricity Connection (Category A of existing network) 20 Days
    For Permanent Agriculture Electricity Connection (Category A), from the date of payment 30 Days
    Agriculture – In Case of modification of the existing network 120 Days
    HT Industrial connection 45 Days
    EHV Electric Connection 180 Days
    Temporary Electricity Connection (10/25/50/50 KVA above 5/10/20/30 Days

2. Reconnection of Electricity Connection (After due Payment, charges, security deposit, and production of receipt)

Type of Service/Complaint Time Limit
If the electricity supply disconnection period is not exceeded 6 months 24 hours
If the service line is disconnected from outside of the premise 3 Days
The electricity supply is disconnected for more than 6 months, after the submission of the test report 48 hours or up to 7 Days
If the Agreement is terminated then the consumer has to apply afresh Apply afresh

3. Shifting of Electricity Connection in Existing Place, after the date of payment of the estimate

Type of Service/Complaint Time Limit
Meter or Service Line 7 Days
HT/LT Line 20 Days
Transformer Structure 30 Days

4. Other Electricity Services Complaints

Type of Complaint Time Limit
Electricity Bill and Payment related complaints 10 to 15 Days
Change of the name and ownership of the electricity connection 7 Days
Complaint Redressal Time (Installation) 8.00 AM to 8.00 PM

5. Electricity Supply Interruption

Type of Complaint Urban Area Rural Area
Complaint of ordinary nature 4 Hrs 24 Hrs
Due to the blowing of DO fuse 6 Hrs 24 Hrs
Routine line fault 8 Hrs 24 Hrs
Falling of tree on HT line (without breaking of poles) 10 Hrs 24 Hrs
Snapping of conductor 12 Hrs 24 Hrs
Breaking of Pole 24 Hrs 48 Hrs
Due to the fire on the short circuit of the LT line 6 Hrs 30 Hrs
Failure in the distribution transformer 1 Day 3 Days
Failure in a power transformer or associated switch gear 2 to 15 Days 2 to 15 Days
Fault in the service line
1. Overhead line
2. Underground line
24 Hrs
3 Days
48 Hrs
3 Days

6. Meter/Metering System of PGVCL

Type of Complaint Urban Area Rural Area
Inspection at site 7 Days 15 Days
To inform consumers about defects and replace the meter after inspection at the site 15 Days 15 Days
Request for replacement of meter, if established to be defective 7 Days 7 Days

Types of Electricity Issues

The categories and types of electricity issues that customers mostly face and want to get redressal of these problems.

  • Electricity Supply Related Complaints
  • Dim Light (Area/Individual)
  • No Power (Area in shut down)
  • No Power in Area/Society Off
  • One Phase Off
  • Interruption Due to Failure of Transformer
  • Interruption due to line breakdown
  • Electricity Bill related complaints
  • Payment issue, failure of the transaction
  • Bill Arrear issue
  • Overhead lines/service line supply issue
  • Streetlight problems
  • Quality of electricity supply problem
  • Smart Meter and Normal Meter issue
  • Payment refund-related issues
  • New Electricity Service Connection Issues
  • Other electricity complaints about the issue of services by PGVCL

Frequently Asked Questions about Electricity Services of PGVCL

Q. What are the customer care numbers of PGVCL to lodge electricity complaints?
A. Call on the toll-free customer care number 19122, 1800233155333 of PGVCL to register complaints about the issues of the electricity services.

Q. What is the WhatsApp number of PGVCL?
A. WhatsApp number of PGVCL is +919512019122 to register electricity complaints and other services.

Q. How can I pay the online or offline electricity bill of PGVCL?
A. Customers of PGVCL can pay online electricity bills through the ‘Quick Bill Payment‘ portal of PGVCL. Open the link and enter the consumer number and check the bill amount.
If you want to pay the bill in offline mode, click out ‘Bill Collection Agencies of PGVCL‘ and visit your nearest bill collection agency to pay the bill in cash or offline mode.

Q. Where can I lodge a Grievance, if the electricity complaint is not resolved by PGVCL?
A. If your electricity complaint is not resolved within the given time limit or unsatisfied with the final resolution of PGVCL, you can lodge a grievance to Consumer Grievance Redressal Forum, PGVCL against the concerned office or department of the PGVCL. Then, further, you can file a petition to Electricity Ombudsman, Gujarat. All the information and procedure is provided in the above sections.

Q. How can I apply for a new electricity connection to PGVCL?
A. If you want to get a new electricity connection then you can apply online by visiting the portal of GUVNL and choosing the Discom PGVCL. Click out ‘Apply new connection‘ and fill in the details to register your account. Log in and click the new connection link and fill out the online application form.

Some Other Details to Apply New Electricity Connection to PGVCL:

Q. How can I check the status of the ongoing or scheduled electricity supply outage by PGVCL in the western region of Gujarat?
A. You can track the status of ongoing or scheduled outages of electricity supply by ‘Urja Mitra PGVCL‘ where you can choose your nearest substation and get the status of the power supply.

Q. How to check the municipality’s arrear of electricity bills by PGVCL in our own circle?
A. To know the arrears of the municipalities of your circle, click out ‘Municipalities arrears‘ and select your circle and other details to search for the information.


References

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