PGVCL -Know Electricity Helpline Numbers and Lodge Online Complaint to Electricity Board of Paschim Gujarat VIJ Company Limited

Paschim Gujarat VIJ Company Limited is a subsidiary of Gujarat Urja Vitran Nigam Limited (GUVNL) and was established in September 2003. PGVCL is an electricity distribution company in the districts of western Gujarat and it is registered under the Companies Act, 1956.

PGVCL provides electricity services in 12 districts of western Gujarat and covers nearly 99,771 sq. km. area. The population that benefits are about 17.5 million and the total consumers of more than 59 lakhs.

It is divided into a total of 12 circles, 45 divisions, and 246 subdivisions to provide electricity services and redress the issues that consumers face in daily life.

Circles and Divisions of PGVCL in Western Gujarat:

1. Amreli Circle

2. Anjar Circle

3. Bhavnagar Circle

4. Bhuj Circle

5. Botad Circle

6. Jamnagar Circle

• Jamnagar

7. Junagarh Circle

8. Morbi Circle

9. Porbandar Circle

10. Rajkot Circle

11. Rajkot Rural Circle

12. Surendranagar Circle

Many customers of PGVCL face a lot of issues with the electricity services and many problems are not redressed by the regional authorities even after the registration of complaints about electricity problems. You can get the toll-free customer care helpline and complaint number and also register an online complaint about the issues of electricity services to PGVCL.

Electricity Complaint Registration Fee & Time by PGVCL:

Tips – Even if your complaint is not resolved or unsatisfied then you can lodge a grievance to Consumer Grievance Redressal Forum (CGRF), PGVCL. Then further grievance is not redressed, you can file a petition to Electricity Ombudsman, Gujarat. All the information is provided in the sections below, use it to redress problems.

Customer Helplines for Electricity Complaints of Paschim Gujarat VIJ Company Limited (PGVCL)

Paschim Gujarat VIJ Company Limited (PGVCL) has provided some official services and customer helplines of the Electricity Board (EB) to redress the issues of the electricity services. The verified helplines are toll-free customer care numbers, WhatsApp numbers e-mail, online complaint portals, online new connection applications, CGRF & Ombudsman to redress grievances and other services.

You can register complaints to PGVCL using the official helpline numbers and portals of the PGVCL anytime 24×7. Click and call on the numbers that are given below.

Provide the following information:

• Consumer Connection number
• Name of the consumer
• Phone number
• Address of the premises
• Description of complaint

Electricity Helpline and Toll-Free Customer Care Numbers of PGVCL Electricity Board (EB):

Regional Helpline Numbers of PGVCL for Electricity Complaints:

Tips – If the electricity complaint is not resolved or unsatisfied, you can approach the CGRF of PGVCL.

Register Online Electricity Complaint on the Portal of the Electricity Board of PGVCL, Gujarat

If any customer wants to register an online complaint to the Electricity Board of PGVCL, you can use the online electricity complaint portal of PGVCL. Today, almost all the services of PGVCL are now online to get instant services.

For the ease of the consumers, GUVNL has provided an online complaint form to register the complaints and can track the status of the complaint. Read the information below to know the procedure briefly step by step.

Important Links of PGVCL to Register Online Electricity Complaint:

Alternative Options:

Procedure:

• Visit the above link.
• Fill out the registration form of GUVNL (Select PGVCL as Discom) then log in using the username and password.
• Click the ‘Register Complaint’ option to lodge an electricity complaint.
• Fill out the complaint form and submit it.
• Use the reference number or docket number to track the status of the complaint.

Tips – Electricity complaint is not resolved or Unsatisfied with the resolution? You can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF) of PGVCL.

Some other services like Solar rooftop services & subsidies, schemes related to rebates on electricity bills, tariff charges, and some other schemes & services.

Important Online Electricity Services:

Lodge Grievance to Consumer Grievance Redressal Forum, PGVCL

The Consumer Grievance Redressal Forum, PGVCL is a part of the grievance redressal mechanism. The CGRF takes electricity cases that are not redressed by the PGVCL or are unsatisfied with the final decision of the PGVCL.

Instructions:

• The grievance must be filed within 2 years after registration of the complaint to PGVCL
• The same case must not be pending in any court or tribunal and also the final order is not passed by any higher authority than CGRF

Required Documents:

• The complaint references several previous electricity complaints to PGVCL
• The response of the PGVCL to the registered complaint (If available)
• Connection Number and category of connection (from the bill)
• A copy of the supportive documents as proof of the issue or the problem

Procedure:

• Download the format of the application form –
  • Download (Grievance Form)
  • Note – Take the printout Annexure I.
• Fill out the application form or write it down in the given format.
• Attach all the documents with the grievance application.
  • Tips – Keep a copy of all the documents and applications for yourself for future reference.
• Submit the grievance application form to the concerned regional office of the CGRF forum.

Address and Contact Details of CGRF Forum, PGVCL

Tips – If your grievance is not redressed by the Consumer Grievance Redressal Forum within 45 days or unsatisfied with the final decision of the CGRF, you can file a petition to the Electricity Ombudsman (GERC), Gujarat. To file a petition read the information below.

File Petition to Electricity Ombudsman (GERC), Gujarat Against PGVCL

The Electricity Ombudsman is the highest authority of the Gujarat Electricity Regulatory Commission (GERC), Gujarat where consumers can appeal against the final order of the CGRF forum of PGVCL or grievance is not redressed within 45 Days.

You can read carefully all the instructions, details of the required documents, and procedures to file a successful petition to the Electricity Ombudsman.

Instructions:

• The petition must be filed within 30 days after the expiry of the grievance redressal time limit of CGRF or if unsatisfied with the final response
• The case must not be pending in any court or tribunal.

Required Documents:

• A copy of the submitted application form and attached documents to the CGRF Forum, PGVCL
• A copy of the previously registered complaint to PGVCL with the reference number and response (If available)
• All the supportive documents that prove facts and issues

Procedure:

• Download the application form for representation before the Ombudsman:
  •  Download (Appeal form)
  • Note – Take the printout Annexure III.
• Fill out the required information.
• Attach all the required documents as mentioned in the above list.
• Take 3 copies of the application form and attached documents to submit it.
  • Tips – Keep a copy of the application form for yourself.
• Submit the petition form to the Electricity Ombudsman at its official address.

Official Contact Details and Address of Electricity Ombudsman, Gujarat

• Address: Electricity Ombudsman (Rajkot)
  Old Power House Compound, Kanak Road, Trikon Baug
  Rajkot- 360001
• E-mail: eleombrjt@gercin.org

Tips – If you are unsatisfied with the final order of the Electricity Ombudsman, Gujarat then you can approach the Appellate Tribunal for Electricity, the High Court of Gujarat and further Supreme Court of India.

Citizen’s Charter: Electricity Complaint Redressal Time Limit of PGVCL

The Citizen’s Charter provides information on the time limit to redress the complaints of electricity issues and also to provide specific services such as new connection, payment, etc. by Paschim Gujarat VIJ Company Limited.

Tips – If your complaint is not resolved within the time limit, you can lodge a grievance to the CGRF of PGCL using the above details of the Consumer Grievance Redressal Forum.

Read the time limit for different types of complaints from the below tables.

1. Time Limit for New PGVCL Electricity Connection

1. Time Limit for the issue of Demand Note (from the date of registration)
   

   Type of Service/Complaint	Time Limit
   Permanent Residential/Commercial Electricity Connection	7 Days
   For Industrial LT Connection (Permanent)	10 Days
   For HT Service Connection	15 Days
   For EHV Connection	30 Days

2. To Release Electricity Connection (From the date of payment & completion of department & consumer work)
   

   Type of Service/Complaint	Time Limit
   Electricity Connection for Residential/Commercial (Permanent in category A)	20 Days
   Modification of the existing network of permanent electricity connections (residential and commercial)	2 months – City 4 months – Rural
   LT Electricity Connection (Category A of existing network)	20 Days
   For Permanent Agriculture Electricity Connection (Category A), from the date of payment	30 Days
   Agriculture – In Case of modification of the existing network	120 Days
   HT Industrial connection	45 Days
   EHV Electric Connection	180 Days
   Temporary Electricity Connection (10/25/50/50 KVA above	5/10/20/30 Days

2. Reconnection of Electricity Connection (After due Payment, charges, security deposit, and production of receipt)

3. Shifting of Electricity Connection in Existing Place, after the date of payment of the estimate

4. Other Electricity Services Complaints

5. Electricity Supply Interruption

6. Meter/Metering System of PGVCL

Types of Electricity Issues

The categories and types of electricity issues that customers mostly face and want to get redressal of these problems.

• Electricity Supply Related Complaints
• Dim Light (Area/Individual)
• No Power (Area in shut down)
• No Power in Area/Society Off
• One Phase Off
• Interruption Due to Failure of Transformer
• Interruption due to line breakdown
• Electricity-related complaints
• Payment issue, failure of the transaction
• Bill Arrear issue
• Overhead lines/service line supply issue
• Streetlight problems
• Quality of electricity supply problem
• Smart Meter and Normal Meter issue
• Payment refund-related issues
• New Electricity Service Connection Issues
• Other electricity complaints about the issue of services by PGVCL

Frequently Asked Questions about Electricity Services of PGVCL

Q. What are the customer care numbers of PGVCL to lodge electricity complaints?
A. Call on the toll-free customer care number 19122, 1800233155333 of PGVCL to register complaints about the issues of the electricity services.

Q. What is the WhatsApp number of PGVCL?
A. The WhatsApp number of PGVCL is +919512019122 to register electricity complaints and other services.

Q. How can I pay the online or offline electricity bill of PGVCL?
A. Customers of PGVCL can pay online electricity bills through the ‘Quick Bill Payment‘ portal of PGVCL. Open the link enter the consumer number and check the bill amount.
If you want to pay the bill in offline mode, click out ‘Bill Collection Agencies of PGVCL‘ and visit your nearest bill collection agency to pay the bill in cash or offline mode.

Q. Where can I lodge a Grievance, if the electricity complaint is not resolved by PGVCL?
A. If your electricity complaint is not resolved within the given time limit or unsatisfied with the final resolution of PGVCL, you can lodge a grievance to the Consumer Grievance Redressal Forum, PGVCL against the concerned office or department of the PGVCL. Then, further, you can file a petition to the Electricity Ombudsman, Gujarat. All the information and procedures are provided in the above sections.

Q. How can I apply for a new electricity connection to PGVCL?
A. If you want to get a new electricity connection then you can apply online by visiting the portal of GUVNL and choosing the Discom PGVCL. Visit the ‘Apply new connection‘ page and fill in the details to register your account. Log in, click the new connection link, and fill out the online application form.

Some Other Details to Apply New Electricity Connection to PGVCL:

• Documents required for residential and commercial connection
• Procedure to Apply for LT Electricity Connection
• Procedure to apply new HT connection
• Application form to Apply Ht connection
• Other Consumer Service Connection guidance

Q. How can I check the status of the ongoing or scheduled electricity supply outage by PGVCL in the western region of Gujarat?
A. You can track the status of ongoing or scheduled outages of electricity supply by ‘Urja Mitra PGVCL‘ where you can choose your nearest substation and get the status of the power supply.

Q. How to check the municipality’s arrear of electricity bills by PGVCL in our circle?
A. To know the arrears of the municipalities of your circle, visit the ‘Municipalities arrears‘ page and select your circle and other details to search for the information.

References

• Forums for redressal of consumer grievances
• PGVCL’s CGRF forum address