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Maharashtra Jeevan Pradhikaran: How to Register a Complaint about Water Supply and Sanitation in Maharashtra?

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Maharashtra Jeevan Pradhikaran Logo
Maharashtra Jeevan Pradhikaran (Source: mjp.maharashtra.gov.in)

Maharashtra Jeevan Pradhikaran (MJP) is a state-owned agency under the Department of Water Supply and Sanitation, Government of Maharashtra. It was established in 1976 as the Maharashtra Water Supply and Sewerage Board (MWSSB) and renamed MJP in 1997. Its main responsibilities are supply of drinking water and management of sewerages, Operation and maintenance, management of solid and liquid waste, and helping the local bodies with the availability of water.

If you’re experiencing a water crisis or have any concerns regarding the water supply in Maharashtra, complain to Maharashtra Jeevan Pradhikaran. This can be done by registering your complaints related to water supply or billing via the available helpline number, email, or by submitting an online complaint to designated Nodal Officers at the regional offices of MJP.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Types of Accepted Complaints:

  • Rural water supply
  • Payment or billing
  • Urban water supply including industrial and commercial sectors
  • Sewerage including collection, disposal, and treatment of wastewater
  • Water quality
  • Water wastage and losses of water
  • Water leakages
  • Help for Rainwater harvesting and artificial recharge
  • Water supply regulation and enforcement

How to File a Water Complaint?

To resolve the complaints of water supply and sewerage, MJP has an organized administrative structure of Water Supply Station (WSS). The complaint resolution mechanism is divided into 3 major levels. These are:

  • Level 1: Assistant Engineer, Sub-Divisional Water Works
  • Level 2: Deputy Engineer, Divisional Office
  • Level 3: Executive Engineer (EE), Regional Office (WSS)

If still not resolved, you can write to the Head Office of Maharashtra Jeevan Pradhikaran concerning the previous complaint.

For any water-related complaints in Mumbai City, complain to Brahanmumbai Municipal Corporation (BMC) and if you are in Navi Mumbai, lodge a water complaint to Navi Mumbai Municipal Corporation (NMMC).

Please note: For the violation of consumer rights, you can also file a consumer complaint against MJP to the National Consumer Helpline (NCH), Department of Consumer Affairs.

Required Details

Required details to file a water complaint online:

  • Consumer Number
  • Region and Water Works
  • Nature of complaint
  • Description of the issue with the location of the incident.
  • Supporting document, if any

After successful submission, note down the reference/acknowledgement ID to track the status or escalate unresolved matters.

File an Online Complaint

If you prefer to register your complaints online, MJP has an integrated platform for filing complaints online to respective Water Works and Sub-Divisional/Divisional Offices in Maharashtra. These are the official details of Maharashtra Jeevan Pradhikaran to lodge a water grievance:

Online Water Complaint to MJP File a complaint
Report an incident/problem Click to Report
Pay online water bill Pay now
Login/Register at MJP (New Connection) Click Here

For technical issues, you may email ms-mjp@mah.gov.in or itcell-mjp@mah.gov.in with a screenshot.

If not resolved to your expectations, you may also write to the Head Office of Maharashtra Jeevan Pradhikaran at:

Please note: Finally, you can lodge a public grievance against MJP to the Appellate Officer of the Department of Water Supply and Sanitation through the “Maharashtra Public Grievance Redressal System (PGRS), Aaple Sarkar.”

Procedure

Follow these steps to lodge your water grievance:

  • Visit the MJP Website: Login/Register as a citizen to the official website (https://mjpwms.in/) of Maharashtra Jeevan Pradhikaran to access the online complaint submission portal.
  • Fill in the Complaint Form: Provide necessary details such as your contact information, the nature of the complaint, the location of the issue, and any supporting documents if required.
  • Submit Complaint: Once you have filled out the complaint form accurately, submit it through the online portal.
  • Receive Confirmation: Upon successful submission, you will receive a confirmation of your complaint along with a reference ID for future correspondence.
  • Follow-up: Keep track of the progress of your complaint by using the reference ID provided. MJP will address your concern and try to resolve it on time.

By using the online complaint filing system provided by Maharashtra Jeevan Pradhikaran, you can ensure that your grievances regarding water supply or billing issues are resolved as per your expectations.

If not resolved, as described above, write to the Head Office or register a public grievance to Govt. of Maharashtra.

For instant resolution, you may contact the divisional offices using the communication details below.

Contact Your Regional Office, MJP

MJP has 196 offices across the state with 6 Regional Offices located in Pune, Konkan, Aurangabad, Amravati, Nagpur, and Nashik. Under these regional offices, there are 14 circle offices, 37 divisional offices, and 143 sub-division offices. These offices are:

  • Pune region: Pune, Satara, Sangli, Kolhapur, Solapur, and Ahmednagar divisions.
  • Konkan region: Thane, Raigad, Ratnagiri, and Sindhudurg divisions.
  • Aurangabad region: Aurangabad, Jalna, Beed, Osmanabad, Latur, Nanded, Parbhani, and Hingoli divisions.
  • Amravati region: Amravati, Akola, Buldhana, Washim, Yavatmal, and Wardha divisions.
  • Nagpur region: Nagpur, Bhandara, Gondia, Chandrapur, Gadchiroli, and Amravati (Urban) divisions.
  • Nashik region: Nashik, Dhule, Jalgaon, Nandurbar, and Ahmednagar (Urban) divisions.

You can visit your regional or divisional offices to report a water issue in your region. Additionally, you can call, email, or write to the appointed Engineers using below contact details below.

Phone Numbers and Email of Regional/Divisional Offices

These are contact details including phone numbers and emails of appointed Officers in each region and respective divisions.

1. Amaravati Region

Designation, MJP Phone Number and Email
Chief Engineer, Amaravati Region Phone: +917212664292
Email: ce.mjp-amaravati@mah.gov.in
Superintending Engineer, Amaravati Phone: +917212663235
Email: semjpamravati@gmail.com
Executive Engineer, Amaravati Phone: +917212552231
Email: eeur.amravati@gmail.com
Executive Engineer, WM Amaravati Phone: +917232244498
Email: eemjpyavatmal@gmail.com, eewm.amravati@mjp.gov.in
Executive Engineer, Yavatmal Phone: +917232244498
Email: eemjpyavatmal@gmail.com
Superintending Engineer, Akola Phone: +917242403488
Email: semjp.akola@gmail.com
Executive Engineer, Akola Phone: +917252232071
Email: eemjpda@gmail.com
Executive Engineer, Washim Phone: +917252232071
Email: eeur.washim@gmail.com
Executive Engineer, Buldhana Phone: +917262242457
Email: eeur.bhuldhana@gmail.com

2. Aurangabad Region

Designation, MJP Phone Number and Email
Chief Engineer, Aurangabad Region Phone: +912402371386
Email: ce.mjp-aurangabad@mah.gov.in
Superintending Engineer, Aurangabad Phone: +912402370239
Email: semjpabd@gmail.com
Executive Engineer, Aurangabad Phone: +912402328406
Email: eemjpabd@gmail.com, ajaysingh.1@gmail.com
Executive Engineer, Beed Phone: +91244222236, +91244222237
Email: eemjpbeed@gmail.com
Executive Engineer, Jalna Phone: +91248224189
Email: ex.engineermjp@gmail.com
Superintending Engineer, Latur Phone: +91238220148
Email: semjplatur@gmail.com
Executive Engineer, Latur Phone: +912382223030
Email: eemjplatur@gmailcom
Executive Engineer, Osmanabad Phone: +912472251767
Email: eemjposd@rediffmail.com
Superintending Engineer, Nanded Phone: +912462262317
Email: semjpnanded@gmail.com
Executive Engineer, Nanded Phone: +912462262259
Email: eemech.nanded@mjp.gov.in
Executive Engineer, Parbhani Phone: +912452234698
Email: eemjpparbhani@gmail.com

3. Kokan Region

Designation, MJP Phone Number and Email
Chief Engineer, Kokan Region Phone: +912225321860
Email: ce.mjp-thane@mah.gov.in
Superintending Engineer, Thane Phone: +912225328532
Email: seur.thane@gmail.com
Executive Engineer, Thane Phone: +912225368375
Email: thanedivision456@gmail.com
Executive Engineer, Ambernath Phone: +912512602348
Email: eewmamb@gmail.com
Executive Engineer, Palghar Email: eewm.virar@mjp.gov.in
Superintending Engineer, Panvel Phone: +912227490920
Email: semjpcpanvel@gmail.com
Executive Engineer, Panvel Phone: +912227464400
Email: eewmpanvel@gmail.com
Executive Engineer, Mangaon Phone: +912140263090
Email: eemjp_mangaon@ediffmail.com
Executive Engineer, Ratnagiri Phone: +912352222518
Email: ee.oros@mjp.gov.in
Executive Engineer, Sindhudurg Phone: +912362228082
Email: ee.ors@mjp.gov.in

4. Nagpur Region

Designation, MJP Phone Number and Email
Chief Engineer, Nagpur Region Phone: +917122545573
Email: ce.mjp-nagpur@mah.gov.in
Superintending Engineer, Nagpur Phone: +917122558423
Email: se.nagpur@mjp.gov.in
Executive Engineer, WM, Nagpur Phone: +917122560146
Email: eewm.nagpur@mjp.gov.in
Executive Engineer, WM, Nagpur Phone: +917172250572
Email: secircleehandrapur@gmail.com
Executive Engineer, Chandrapur Phone: +917172250597
Email: ee.chandrapur@mjp.gov.in
Executive Engineer, Vardha Phone: +917152242470
Email: mjpwaedha32@gmail.com
Executive Engineer, Nagpur Phone: +917122560877
Email: ee.nagpur@mjp.gov.in
Executive Engineer, Gondia Phone: +917186250677
Email: N/A

5. Nashik Region

Designation, MJP Phone Number and Email
Chief Engineer, Nashik Region Phone: +91253460049
Email: ce.mjp-nashik@mah.gov.in
Superintending Engineer, Nashik Email: se.nashik@mjp.gov.in
Executive Engineer, WM Nashik Phone: +912532577021
Email: se.nashik@mjp.gov.in
Superintending Engineer, Jalgaon Phone: +917122560877
Executive Engineer, Jalgaon Phone: +912572233074
Email: ee.jalgaon@mjp.gov.in
Superintending Engineer, Ahmednagar Phone: +912412430042
Email: semjpanr@gmail.com
Executive Engineer, Ahmednagar Phone: +912412430992
Email: ee.ahmednagar2017@gmail.com
Executive Engineer, Sagamner Phone: +912425225393
Email: ee.sangamner@mjp.gov.in

6. Pune Region

Designation, MJP Phone Number and Email
Chief Engineer, Pune Region Phone: +912029706072
Email: ce.mjp-pune@mah.gov.in
Superintending Engineer, Pune Phone: +912026138332
Email: semjppun@gmail.com
Executive Engineer, Pune 1 Phone: +912029522156
Email: eemjpdevpune@gmail.com
Executive Engineer, Pune 2 Phone: +912029706061
Email: eedivpune2@gmail.com
Executive Engineer, Satara Phone: +912162221682
Email: eewmsatara111@gmail.com
Executive Engineer, Karad Phone: +912164229946
Email: mjpkarad@gmail.com
Superintending Engineer, Sangli Phone: +912332322441
Email: mjpsangli@gmail.com
Executive Engineer, Sangli Phone: +912332322884
Email: mjpsangli@gmail.com
Executive Engineer, Kolhapur Phone: +912312537751
Email: eemjpkopdn@gmail.com
Executive Engineer, Solapur Phone: +912172311692, +912172311693
Email: mjpsolapur@rediffmail.com

If your issues are still not addressed to your expectations, write to the Head Office or lodge your grievance online to the Department of Water Supply and Sanitation or Water Supply Board of the Government of Maharashtra.


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6varshapurvi nal cut kelyanantar bill kashala pathvat ahe,mala 6 varshanantar bill ale ahe,please bill pathau nakaMaharashtra Jeevan Pradhikaran: How to Register a Complaint about Water Supply and Sanitation in Maharashtra?