Maharashtra Jeevan Pradhikaran (MJP) is a state-owned agency under the Department of Water Supply and Sanitation, Government of Maharashtra. It was established in 1976 as the Maharashtra Water Supply and Sewerage Board (MWSSB) and renamed MJP in 1997. Its main responsibilities are supply of drinking water and management of sewerages, Operation and maintenance, management of solid and liquid waste, and helping the local bodies with the availability of water.
If you’re experiencing a water crisis or have any concerns regarding the water supply in Maharashtra, complain to Maharashtra Jeevan Pradhikaran. This can be done by registering your complaints related to water supply or billing via the available helpline number, email, or by submitting an online complaint to designated Nodal Officers at the regional offices of MJP.
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Types of Accepted Complaints:
- Rural water supply
- Payment or billing
- Urban water supply including industrial and commercial sectors
- Sewerage including collection, disposal, and treatment of wastewater
- Water quality
- Water wastage and losses of water
- Water leakages
- Help for Rainwater harvesting and artificial recharge
- Water supply regulation and enforcement
How to File a Water Complaint?
To resolve the complaints of water supply and sewerage, MJP has an organized administrative structure of Water Supply Station (WSS). The complaint resolution mechanism is divided into 3 major levels. These are:
- Level 1: Assistant Engineer, Sub-Divisional Water Works
- Level 2: Deputy Engineer, Divisional Office
- Level 3: Executive Engineer (EE), Regional Office (WSS)
If still not resolved, you can write to the Head Office of Maharashtra Jeevan Pradhikaran concerning the previous complaint.
For any water-related complaints in Mumbai City, complain to Brahanmumbai Municipal Corporation (BMC) and if you are in Navi Mumbai, lodge a water complaint to Navi Mumbai Municipal Corporation (NMMC).
Please note: For the violation of consumer rights, you can also file a consumer complaint against MJP to the National Consumer Helpline (NCH), Department of Consumer Affairs.
Required Details
Required details to file a water complaint online:
- Consumer Number
- Region and Water Works
- Nature of complaint
- Description of the issue with the location of the incident.
- Supporting document, if any
After successful submission, note down the reference/acknowledgement ID to track the status or escalate unresolved matters.
File an Online Complaint
If you prefer to register your complaints online, MJP has an integrated platform for filing complaints online to respective Water Works and Sub-Divisional/Divisional Offices in Maharashtra. These are the official details of Maharashtra Jeevan Pradhikaran to lodge a water grievance:
| Online Water Complaint to MJP | File a complaint |
| Report an incident/problem | Click to Report |
| Pay online water bill | Pay now |
| Login/Register at MJP (New Connection) | Click Here |
For technical issues, you may email ms-mjp@mah.gov.in or itcell-mjp@mah.gov.in with a screenshot.
If not resolved to your expectations, you may also write to the Head Office of Maharashtra Jeevan Pradhikaran at:
- Address: Headquarters, Maharashtra Jeevan Pradhikaran, Express Towers, 4th Floor, Nariman Point, Mumbai – 400021
- Email: headquarters@mjp.gov.in
- Phone: +912227571625
Please note: Finally, you can lodge a public grievance against MJP to the Appellate Officer of the Department of Water Supply and Sanitation through the “Maharashtra Public Grievance Redressal System (PGRS), Aaple Sarkar.”
Procedure
Follow these steps to lodge your water grievance:
- Visit the MJP Website: Login/Register as a citizen to the official website (https://mjpwms.in/) of Maharashtra Jeevan Pradhikaran to access the online complaint submission portal.
- Fill in the Complaint Form: Provide necessary details such as your contact information, the nature of the complaint, the location of the issue, and any supporting documents if required.
- Submit Complaint: Once you have filled out the complaint form accurately, submit it through the online portal.
- Receive Confirmation: Upon successful submission, you will receive a confirmation of your complaint along with a reference ID for future correspondence.
- Follow-up: Keep track of the progress of your complaint by using the reference ID provided. MJP will address your concern and try to resolve it on time.
By using the online complaint filing system provided by Maharashtra Jeevan Pradhikaran, you can ensure that your grievances regarding water supply or billing issues are resolved as per your expectations.
If not resolved, as described above, write to the Head Office or register a public grievance to Govt. of Maharashtra.
For instant resolution, you may contact the divisional offices using the communication details below.
Contact Your Regional Office, MJP
MJP has 196 offices across the state with 6 Regional Offices located in Pune, Konkan, Aurangabad, Amravati, Nagpur, and Nashik. Under these regional offices, there are 14 circle offices, 37 divisional offices, and 143 sub-division offices. These offices are:
- Pune region: Pune, Satara, Sangli, Kolhapur, Solapur, and Ahmednagar divisions.
- Konkan region: Thane, Raigad, Ratnagiri, and Sindhudurg divisions.
- Aurangabad region: Aurangabad, Jalna, Beed, Osmanabad, Latur, Nanded, Parbhani, and Hingoli divisions.
- Amravati region: Amravati, Akola, Buldhana, Washim, Yavatmal, and Wardha divisions.
- Nagpur region: Nagpur, Bhandara, Gondia, Chandrapur, Gadchiroli, and Amravati (Urban) divisions.
- Nashik region: Nashik, Dhule, Jalgaon, Nandurbar, and Ahmednagar (Urban) divisions.
You can visit your regional or divisional offices to report a water issue in your region. Additionally, you can call, email, or write to the appointed Engineers using below contact details below.
Phone Numbers and Email of Regional/Divisional Offices
These are contact details including phone numbers and emails of appointed Officers in each region and respective divisions.
1. Amaravati Region
| Designation, MJP | Phone Number and Email |
|---|---|
| Chief Engineer, Amaravati Region | Phone: +917212664292 Email: ce.mjp-amaravati@mah.gov.in |
| Superintending Engineer, Amaravati | Phone: +917212663235 Email: semjpamravati@gmail.com |
| Executive Engineer, Amaravati | Phone: +917212552231 Email: eeur.amravati@gmail.com |
| Executive Engineer, WM Amaravati | Phone: +917232244498 Email: eemjpyavatmal@gmail.com, eewm.amravati@mjp.gov.in |
| Executive Engineer, Yavatmal | Phone: +917232244498 Email: eemjpyavatmal@gmail.com |
| Superintending Engineer, Akola | Phone: +917242403488 Email: semjp.akola@gmail.com |
| Executive Engineer, Akola | Phone: +917252232071 Email: eemjpda@gmail.com |
| Executive Engineer, Washim | Phone: +917252232071 Email: eeur.washim@gmail.com |
| Executive Engineer, Buldhana | Phone: +917262242457 Email: eeur.bhuldhana@gmail.com |
2. Aurangabad Region
| Designation, MJP | Phone Number and Email |
|---|---|
| Chief Engineer, Aurangabad Region | Phone: +912402371386 Email: ce.mjp-aurangabad@mah.gov.in |
| Superintending Engineer, Aurangabad | Phone: +912402370239 Email: semjpabd@gmail.com |
| Executive Engineer, Aurangabad | Phone: +912402328406 Email: eemjpabd@gmail.com, ajaysingh.1@gmail.com |
| Executive Engineer, Beed | Phone: +91244222236, +91244222237 Email: eemjpbeed@gmail.com |
| Executive Engineer, Jalna | Phone: +91248224189 Email: ex.engineermjp@gmail.com |
| Superintending Engineer, Latur | Phone: +91238220148 Email: semjplatur@gmail.com |
| Executive Engineer, Latur | Phone: +912382223030 Email: eemjplatur@gmailcom |
| Executive Engineer, Osmanabad | Phone: +912472251767 Email: eemjposd@rediffmail.com |
| Superintending Engineer, Nanded | Phone: +912462262317 Email: semjpnanded@gmail.com |
| Executive Engineer, Nanded | Phone: +912462262259 Email: eemech.nanded@mjp.gov.in |
| Executive Engineer, Parbhani | Phone: +912452234698 Email: eemjpparbhani@gmail.com |
3. Kokan Region
| Designation, MJP | Phone Number and Email |
|---|---|
| Chief Engineer, Kokan Region | Phone: +912225321860 Email: ce.mjp-thane@mah.gov.in |
| Superintending Engineer, Thane | Phone: +912225328532 Email: seur.thane@gmail.com |
| Executive Engineer, Thane | Phone: +912225368375 Email: thanedivision456@gmail.com |
| Executive Engineer, Ambernath | Phone: +912512602348 Email: eewmamb@gmail.com |
| Executive Engineer, Palghar | Email: eewm.virar@mjp.gov.in |
| Superintending Engineer, Panvel | Phone: +912227490920 Email: semjpcpanvel@gmail.com |
| Executive Engineer, Panvel | Phone: +912227464400 Email: eewmpanvel@gmail.com |
| Executive Engineer, Mangaon | Phone: +912140263090 Email: eemjp_mangaon@ediffmail.com |
| Executive Engineer, Ratnagiri | Phone: +912352222518 Email: ee.oros@mjp.gov.in |
| Executive Engineer, Sindhudurg | Phone: +912362228082 Email: ee.ors@mjp.gov.in |
4. Nagpur Region
| Designation, MJP | Phone Number and Email |
|---|---|
| Chief Engineer, Nagpur Region | Phone: +917122545573 Email: ce.mjp-nagpur@mah.gov.in |
| Superintending Engineer, Nagpur | Phone: +917122558423 Email: se.nagpur@mjp.gov.in |
| Executive Engineer, WM, Nagpur | Phone: +917122560146 Email: eewm.nagpur@mjp.gov.in |
| Executive Engineer, WM, Nagpur | Phone: +917172250572 Email: secircleehandrapur@gmail.com |
| Executive Engineer, Chandrapur | Phone: +917172250597 Email: ee.chandrapur@mjp.gov.in |
| Executive Engineer, Vardha | Phone: +917152242470 Email: mjpwaedha32@gmail.com |
| Executive Engineer, Nagpur | Phone: +917122560877 Email: ee.nagpur@mjp.gov.in |
| Executive Engineer, Gondia | Phone: +917186250677 Email: N/A |
5. Nashik Region
| Designation, MJP | Phone Number and Email |
|---|---|
| Chief Engineer, Nashik Region | Phone: +91253460049 Email: ce.mjp-nashik@mah.gov.in |
| Superintending Engineer, Nashik | Email: se.nashik@mjp.gov.in |
| Executive Engineer, WM Nashik | Phone: +912532577021 Email: se.nashik@mjp.gov.in |
| Superintending Engineer, Jalgaon | Phone: +917122560877 |
| Executive Engineer, Jalgaon | Phone: +912572233074 Email: ee.jalgaon@mjp.gov.in |
| Superintending Engineer, Ahmednagar | Phone: +912412430042 Email: semjpanr@gmail.com |
| Executive Engineer, Ahmednagar | Phone: +912412430992 Email: ee.ahmednagar2017@gmail.com |
| Executive Engineer, Sagamner | Phone: +912425225393 Email: ee.sangamner@mjp.gov.in |
6. Pune Region
| Designation, MJP | Phone Number and Email |
|---|---|
| Chief Engineer, Pune Region | Phone: +912029706072 Email: ce.mjp-pune@mah.gov.in |
| Superintending Engineer, Pune | Phone: +912026138332 Email: semjppun@gmail.com |
| Executive Engineer, Pune 1 | Phone: +912029522156 Email: eemjpdevpune@gmail.com |
| Executive Engineer, Pune 2 | Phone: +912029706061 Email: eedivpune2@gmail.com |
| Executive Engineer, Satara | Phone: +912162221682 Email: eewmsatara111@gmail.com |
| Executive Engineer, Karad | Phone: +912164229946 Email: mjpkarad@gmail.com |
| Superintending Engineer, Sangli | Phone: +912332322441 Email: mjpsangli@gmail.com |
| Executive Engineer, Sangli | Phone: +912332322884 Email: mjpsangli@gmail.com |
| Executive Engineer, Kolhapur | Phone: +912312537751 Email: eemjpkopdn@gmail.com |
| Executive Engineer, Solapur | Phone: +912172311692, +912172311693 Email: mjpsolapur@rediffmail.com |
If your issues are still not addressed to your expectations, write to the Head Office or lodge your grievance online to the Department of Water Supply and Sanitation or Water Supply Board of the Government of Maharashtra.
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