Hello,
I hope this message finds you well. My name is Ashwin, and I recently subscribed to Airtel broadband services on June 9th. However, I am writing to express my deep dissatisfaction and frustration with the service I have received since installation.
From the very first day, the technician who installed the connection informed me of an existing error which has persisted, causing frequent disconnections until June 14th. On that day, I contacted Airtel customer service to report the issue, and I was assured that it would be resolved within 24 hours. Despite receiving numerous messages about different technicians being assigned to address the problem, no one has shown up to resolve it.
I contacted the technicians directly using the numbers provided, but only one answered and mentioned that my name was not on his list. The next four contacts did not respond at all. Escalating the matter to customer service, I was given the area supervisor’s number. Although he promised a resolution, it took two more days for a technician to visit, only to inform me that the issue required intervention from a different team due to a cable problem.
Since then, despite multiple follow-ups and reassurances from customer service that the issue would be fixed within 24 hours, there has been no progress. As of today, June 25th, the problem remains unresolved. When I requested cancellation and a full refund, I was informed that this was not possible and I must wait for a resolution.
This ongoing issue has severely impacted my ability to work from home, necessitating daily internet plans on my Airtel SIM, causing significant inconvenience and financial strain. Additionally, my flatmates, who also work from home, are similarly affected.
I am attaching screenshots to this email, documenting my repeated attempts to resolve this issue and the responses received from Airtel.
I am seeking your immediate intervention to resolve this issue. Should the problem persist, I request a full refund for the broadband service and the removal of all related equipment from my premises.
Your prompt attention to this matter would be greatly appreciated.
Sincerely,
Ashwin Josy Thomas
