VI (Vodafone Idea) Limited, formally known as Idea Cellular Ltd is a leading telecom company in India that provides prepaid and postpaid services to customers. It is common that if any customer or person uses the services, maybe s/he can face some issues and problems due to some reasons.
If you have any complaint/grievance regarding services and technical issues related to the internet, broadband, recharge, SIM delivery, weak network, or calling, you can easily register your complaint here for VI Care.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Issues/Complaints That Can be Resolved by VI Care/Appellate Authority:
- VI Prepaid/Postpaid: Issues with recharge, balance discrepancies, plan problems, payment concerns, and VI Wallet inquiries.
- Network and Connectivity: Problems with mobile network (4G, 5G, 3G), SMS delivery, OTP reception, DND settings, IMEI, PUK, SIM activation, and international roaming issues.
- VI Wallet and Payment Issues: Challenges related to VI Wallet, payment transactions, recharge failures, and concerns about charges and taxes.
- SIM Management: Issues with E-SIM activation, reporting and blocking lost SIM cards, handling fraudulent SIM problems, and applying for new SIMs.
- Internet and Voice Call Issues: Internet-related problems such as slow data speed, and issues with voice calls such as noise, call divert, forwarding, and conference call troubles.
- Value-Added Services (VAS) and Entertainment: Problems with VAS services like caller tunes, hello tunes, coupon recharge, vouchers, and offers. Also, issues related to new plan activations, OTT service recharges, and accessing movies, media, sports, and TV channel services.
| Complaint Resolution Time by VI Care | Instant Support or 7 Days (normally) |
| VI Grievance Fee | ₹0/- (No Charges) |
VI (Vodafone Idea) Helplines to File a Complaint
VI (Vodafone Idea) customers can register their complaints on the customer care helpline number which is toll-free and available 24×7. You can also WhatsApp to VI to get faster resolution of your issues of services (Internet, Broadband, Wallet, Recharge, or any other).
If your issue is not resolved by the concerned department of VI customer care then you can file a grievance to the Nodal Authority and further to VI Appellate Authority. You can also approach the Telecom Regulatory Authority of India (TRAI), DoT (Department of Telecommunication).
To know the procedure and instructions so you can lodge a successful complaint to get a faster resolution of your issue, you can follow the below steps and information. Read carefully all the instructions related to VI services and follow them.
VI Customer Care Number
VI has provided various customer care numbers to connect with different departments of their services. You can choose the appropriate number from below to call the executive.
After calling on these IVRS numbers, select the right options (like Language, Department, Type of Issue, etc) to get a faster resolution of your issues.
Complain to VI Care by these Toll-free customer Helpline Numbers:
| VI Care WhatsApp Number | +919654297000 |
|---|---|
| VI Complaint number | 198, 199, 18001234567 (MNP) |
| customercare@vodafoneidea.com | |
| Email (VI TV & Movies) | support@vimoviesandtv.in |
| VI Care on Twitter | @ViCustomerCare |
Register an Online Complaint to Nodal Officers
The process to lodge an online complaint with Nodal Officers of Vodafone Idea:
Step1: Login/register your account or chat with the Nodal Office Executive: https://www.myvi.in/account/login
Step 2: After successful login, select service requests from the profile menu, visit the service request page, and then raise a ticket by choosing the mode of communication.
Step 3: Select chat, request a callback (for non-technical troubleshooting), or message on WhatsApp to raise a ticket online with your concerns.
Step 4: After the successful registration of your complaint, note down the ticket/service request number to track the status.
Step 5: Not resolved within a week (usually it may take 10 days). You can file an appeal against VI Care in the concerned VI Appellate Authority.
Where to request for refund of postpaid bills or transacted money by VI? Request to VI for refund: VI Refund request (NEFT)
Appeal to VI Appellate Authority
VI Appellate Authority takes cases or grievances that are not resolved by VI customer care within the given period or are unsatisfied with the final resolution.
You can appeal by lodging a grievance to VI Appellate Authority by following these steps. Read carefully the procedure to submit a successful application.
Required Information:
- Must file an appeal within 30 days of the final decision of VI Customer Care.
- Mention the Docket Number (Unique Complaint reference Number to get the history of your issue and decisions).
- The final decision of the Appellate Authority will be given within 39 days after the successful submission of the application.
- Time of Office: Monday to Friday, between 10 AM to 6 PM.
Submit an Appeal
Procedure to submit your VI Cares grievance successfully with the concerned Appellate Authority.
Step 1: Visit the link: VI Appellate Authority
Step 2: Write the application to the Appellate Authority or call on the given number by the Appellate Authority of your zone or circle (State). You can also e-mail customercare@vodafoneidea.com.
- Appeal Form: Download
Step 3: In your e-mail or application, must mention the docket number (reference number) of your previous complaint to VI Care. Also, attach the supportive documents to support your issue.
Step 4: You can also contact the regional office of VI (If it is near your home), visit there, and submit your application to get a faster resolution.
Step 5: After the successful submission of your grievance to VI Authority, please take the docket or reference number of your grievance to track the status.
Step 6: To track the status of a complaint or grievance of VI you can visit: Track status (myvi.in)
| Also, Register Complaints to:
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Contact Numbers and E-mails of Regional VI Appellate Authority
You can select the helpline/phone number and e-mail of VI Appellate Authority from the following list based on your region or appellate state to raise your concern regarding your complaint:
| VI Appellate State | Helpline Number and Email |
|---|---|
| Andhra Pradesh & Telangana | Phone No.: +919948002240 Email: appellate.ap@vodafoneidea.com Address: Vodafone Idea Limited, 2nd Floor, Varun Towers II, Begumpet, Hyderabad-500016. |
| Assam | Phone No.: +919706024365 Email: appellate.asm@vodafoneidea.com Address: Vodafone Idea Limited RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035. |
| Bihar & Jharkhand | Phone No.: +919709018279 Email: appellate.bih@vodafoneidea.com Address: Vodafone Idea Limited, BLOCK A, 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office, Patna–800014. |
| Delhi & NCR | Phone No.: 01171032211 Email: appellate.delhi@vodafoneidea.com Address: Vodafone Idea Limited, A-19, Mohan Co-operative Industrial Estate, Mathura Road, Delhi -110044. |
| Gujarat | Phone No.: +917567860602 Email: appellate.guj@vodafoneidea.com Address: Vodafone Idea Limited, Vodafone Idea House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015. |
| Haryana | Phone No.: +919813090003 Email: appellate.har@vodafoneidea.com Address: Vodafone Idea Limited, Plot No.173 sector 3 HS11DC Industrial Area, Karnala Haryana 132001. |
| Himachal Pradesh | Phone No.: +919736297362 Email: appellate.hp@Vodafoneidea.com Address: Vodafone Idea Limited, Keonthal Complex, Khalini, Shimla (HP) 171002. |
| Jammu & Kashmir | Phone No.: +919796097979 Email: appellate.jnk@vodafoneidea.com Address: Vodafone Idea Limited, 3rd Floor, Sunny Square, Gangyal, Jammu – 180010. |
| Karnataka | Phone No.: +919886047474 Email: appellate.kar@vodafoneidea.com Address: Vodafone Idea Limited, Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, Amar Jyoti Layout, Bangalore-560071. |
| Kerala | Phone No.: +919946123456 Email: appellate.ker@vodafoneidea.com Address: Vodafone Idea Limited, VJ Tower, Vytilla PO, Ernakulam 682019. |
| Kolkata | Phone No.: +919088118992 Email: appellate.kol@vodafoneidea.com Address: Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN -52, Sector- V, Salt Lake City, Kolkata 700091. |
| Madhya Pradesh & Chhattisgarh | Phone No.: +919713377766 Email: appellate.mpcg@vodafoneidea.com Address: Vodafone Idea Limited, 139-140 Electronic complex, Paradheshipura, Indore, MP – 452010. |
| Maharashtra & Goa | Phone No.: 020-71718181 Email: appellate.mah@vodafoneidea.com Address: Vodafone Idea Limited, CTS 11/1B, 1st Floor, Sharda Centre, Off. Karve Road, Erandwane, Pune – 411004. |
| Mumbai | Phone No.: +919820015713 Email: appellate.mum@vodafoneidea.com Address: Vodafone Idea Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059. |
| Odisha | Phone No.: +919090010078 Email: appellate.orissa@vodafoneidea.com Address: Vodafone Idea Limited, Unit – 41, E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar – 751024. |
| Punjab | Phone No.: +917508012346 Email: appellate.pun@vodafoneidea.com Address: Vodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab – 160055. |
| Rajasthan | Phone No.: +919828996200 Email: appellate.raj@vodafoneidea.com Address: Vodafone Idea Limited, 1st Floor, Gaurav Tower, Malviya Nagar, Jaipur – 302017. |
| Tamil Nadu | Phone No.: +919962099625 Email: Appellate.tamilnadu@vodafoneidea.com Address: Vodafone Idea Limited, Tower1, PSA Fort, Plot No. A1 & A2 & B, Nehru Nagar, 1st Main Road, Perungudi, Chennai-600096. |
| West Bengal | Phone No.: +919088118992 Email: appellate.wb@vodafoneidea.com Address: Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN-52, Sector- V, Salt Lake City, Kolkata 700091. |
| NESA (North East States) | Phone No.: +919774024365 Email: appellate.nes@vodafoneidea.com Address: Down Town Diagnostic Centre, Arbuthnot Road, Laitumkhrah, Shillong-791003, Meghalaya. |
| UP East | Phone No.: +919721980180 Email: appellate.Upe@vodafoneidea.com Address: Vodafone Idea Limited, Shalimar Titanium, Plot Number TC/G 1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010. |
| UP West | Phone No.: +919719143245 Email: appellate.upw@vodafoneidea.com Address: Vodafone Idea Limited, Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi-110044. |
Write to Grievance Officer, VI
To report content violating intellectual property rights on VI’s platforms, contact the Grievance Officer through the provided email.
| Designation | Grievance Officer, VI |
|---|---|
| grievanceofficer@vodafoneidea.com | |
| Address | Vodafone Idea Limited (formerly Idea Cellular Limited), An Aditya Birla Group & Vodafone partnership, Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg, Worli, Mumbai – 400030 |
For your complaints related to content or violation of IPR rights regarding Movies & TV, you can email contentregulation.vimoviesandtv@vodafoneidea.com with the required supporting evidence.
To file a complaint with the Grievance Officer, provide:
- Title of the content/episodes.
- Description of the complaint.
- Date and time details (if applicable).
- Your contact information (name, address, etc.).
- Section of content with proof of originality. (Must attach)
If your grievance is not resolved within the given period (39 days) by the VI Appellate Authority. You can file an appeal to the Nodal Officer of the Telecom Regulatory Authority of India (TRAI) against the decision of the Appellate Authority.
Frequently Asked Questions about VI
Q. What are the customer care numbers of VI (Vodafone Idea) to register a complaint?
A. VI (Vodafone Idea) has provided these VI Care numbers 199, 198 (Mobile), and 18001234567 (MNP) where customers can call to register their issues to the concerned customer care executive. If possible, they will instantly resolve your issues. You can also complain via WhatsApp Number +919654297000 to get a faster resolution of your issue.
Q. If my complaint is not resolved by VI care, where can I register the complaint?
A. You can file an appeal to the VI Appellate Authority if your complaint is not resolved by VI care or unsatisfied with the resolution of your complaint. Please lodge the grievance within 30 days after the expiry of time or the final decision of the VI care.
Q. How many days does the VI Appellate Authority take to resolve the grievance?
A. VI Appellate Authority will give its final decision within 39 working days after receiving the complaint.
