West Bengal e-District is an e-Governance initiative of the government of West Bengal. e-District, provide easy accessibility of citizen-centric and department services at district and sub-district level through Common Service Centres (CSCs) and Kiosk Centres, SDCs, SWANs, and SSDGs in West Bengal.
Some services of WB e-Districts are:
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- Renewal or approval of different licenses, certificates, redressal of grievances, RTI filing, and public utility services
- Water/electricity/sewerage connection, property tax/utility bill payments, local bodies services (garbage collection, road/drains maintenance, public health, etc.), and fire & emergency services.
Here, you can also access the services of these authorities under the right to public services or complain to:
- Urban Development & Municipal Affairs Department (UD & MA)
- Kolkata Municipal Corporation (KMC)
- Municipal Corporation, Municipality, and Zilla Parishad/Block
- Development Authority (NKDA, KMDA, ADDA, and SJDA)
- Development Corporation (WBEIDC, WBSIDC, WBIDC, and WBIIDC)
- Land and Land Reforms Department
- Power & NES Department
- Co-operative and Housing Department
- Department of Panchayats and Rural Development
Districts under the Right to Public Services in West Bengal:
- Alipurduar
- Bankura
- Birbhum
- Cooch Bihar
- Dakshin Dinajpur
- Darjeeling
- Hooghly
- Howrah
- Jalpaiguri
- Jhargram
- Kalimpong
- Kolkata
- Malda
- Murshidabad
- Nadia
- North 24 Parganas
- Paschim Burdwan
- Purba Burdwan
- Paschim Medinipur
- Purba Medinipur
- Purulia
- South 24 Parganas
- Uttar Dinajpur
Have any complaints about government offices/ departments/ ministries of Govt. of West Bengal? Don’t worry, register your grievances online against the concerned officer/department for the redressal of your complaints related to civic or public services.
Still dissatisfied? You should escalate the unresolved complaint online to District Administration and further to the West Bengal Right to Public Service Commission or concerned department or ministries of the Govt. of West Bengal by CM helpline or grievance redressal mechanism of the respective departments/ministries.
Finally, you can approach the Head of Department of the respective Ministry/Department of Government of West Bengal to resolve your disputed or unresolved complaints.
How to File a Complaint about District Administration, Departments, and Ministries to the Government of West Bengal?
According to the West Bengal Right to Public Services Act, 2013, access to all the public services that come under this WBRTPS Act will be provided within the specified time frame. If this does not happen or denied any services, use the three-tier system of ensuring the rights of general citizens to obtain public service.
For this, you can use the West Bengal e-District to lodge a complaint online about your issues related to citizen-centric services. Also, you can directly complain to the designated officer of the concerned department/government office.
3 Levels to resolve a complaint:
- Level 1: Lodge a Complaint to Designated Officer
- WB e-District Grievance Redressal
- Local Government Office
- Level 2: Appellate Officer
- Level 3: West Bengal Right to Public Service Commission
- Review Officer
- Appointed Secretary/Head of Department
- Chief Commissioner, WBRTPS Commission
As per the citizen charter issued under the WBRTPS Act, 2013, if the notified services are not provided within the stipulated time limit by the designated officer of the concerned department, escalate the complaint to the Appellate Officer of the department/ministry through e-mail or written complaint form/letter.
Also, you can file your complaint online through WB e-District or respective portals of the department like local self-government (Municipal Corporation, Zilla Parishad/Municipality, or Panchayats) or State Government Departments of West Bengal.
Still, have dissatisfaction or unresolved complaints? You may appeal to the Review Officer, Secretary, or Chief Commissioner of the West Bengal Right to Public Service Commission with reference/acknowledgment receipt of the previously submitted complaint to the Appellate Officer.
Finally, you can take legal action with the help of a legal expert to approach the concerned tribunal, regulatory body, or judicial body (courts) against the respective departments of the government.
File a complaint online
The government of West Bengal has an integrated grievance redressal system as mentioned earlier. You can raise your concerns with respective departments for the disputes related to violation of the Right to Public Services under the WBRTPS Act, 2013, and citizen-centric services.
Want to file your complaint online through WB e-District? You can lodge complaints online about civic and public services including district administration, departments, authorities, and ministries of the state government.
Provide the following details:
- Applicant’s basic information – Name and contact details
- Present and permanent address
- The subject and description of the complaint with facts
- Attach or upload the supporting documents
Citizen helpline number, email, and details to lodge a complaint online through e-District services of Govt. of West Bengal:
| West Bengal e-District (Online) | File your complaint |
| WB e-District Helpdesk | Click Here |
| e-District helpline number | 18003453011 |
| Citizen helpline number | 18001037652 |
Still, dissatisfied or have unresolved complaints? Escalate the disputed complaint to the designated officer and further to the Appellate Officer of the department/government office.
E-mail and contact details of district-level officers of WB e-District:
| District | |
|---|---|
| Birbhum | degsbirbhum@gmail.com |
| Dakshin 24 Paraganas | dpm.24pgssouth@wb.gov.in |
| Dakshin Dinajpur | dpm.dakshindinajpur@wb.gov.in |
| Darjeeling | dpm.darjeeling@wb.gov.in |
| Hooghly | it.hooghly@gmail.com |
| Howrah | howrah.edistrict@gmail.com |
| Jalpaiguri | egov.jpr-wb@gov.in |
| Jhargram | dpmedist-wb@jhargram.gov.in |
| Kalimpong | dpm-wb@kalimpong.gov.in |
| Murshidabad | dpm.murshidabad@wb.gov.in |
| Nadia | nadia.egov@gmail.com |
| Paschim Bardhaman | dpm.paschimbardhaman@wb.gov.in |
| Paschim Medinipur | degspaschimmedinipur@gmail.com |
| Purba Bardhaman | dpm.bardhaman@gmail.com |
| Purulia | dpm.purulia@wb.gov.in, puruliait@gmail.com |
| Uttar 24 Paraganas | edisn24pgs@gmail.com |
| Uttar Dinajpur | dpm.uttardinajpur@wb.gov.in |
If you are not satisfied with the resolution then escalate the disputed matter to the next authorized appellate/nodal officer of the department through the e-District grievance redressal/RTI section.
Urban Development & Municipal Affairs Department
If you have any issue with the e-services of the Urban Development & Municipal Affairs Department including Municipal Corporation, Municipality, and Nagar Parishad in West Bengal, call the citizen helpline number or register your complaint online to the concerned designated officer.
Issues that can be resolved are:
- Building plan approval (e-Grihanaksha)
- No objection certificate for commercial use or transfer of leasehold right of residential land and death mutation for residential land
- Permission for the shooting of movies, urban land ceiling clearance, and mobile tower/OFC NOC
- Property tax disputes, no dues certificate, tax payments, service charges, and urban utility services (Water/Road/Sewerage)
- Online municipal mutation (e-Mutation), sanction for the storage of construction materials, and road-cutting permission
- e-Trade License: Trade license and shops registration under Shops and Establishment, signage license for advertisement, and auto-renewal of trade license
Lodge civic complaint to Urban Development & Municipal Affairs Department (UD&MA):
| Citizen helpline number | 18001037652 |
| UD & MA online services | Click to e-Services |
| Officers contact details | Click Here |
| File an RTI | Click Here |
| Submit your feedback | Feedback form |
Not resolved or dissatisfied? Escalate the complaint to the Appellate Authority or Secretary Officer of the department.
Other social Chennals:
| @udmawb | |
| @udmawb |
Helpdesk email and contact number for e-services:
| E-Services | Phone No. and Email |
|---|---|
| Online Building Plan Approval System (e-Grihanaksha) | +913323340025, +913323590100 helpdesk.sws.udma@wb.gov.in |
| Online Urban Land Ceiling Clearance (ULC) | +913323349356 helpdesk.ulcudma@gmail.com |
| Other Online Services | +913323349356 eserviceudmawb@gmail.com |
Write a complaint letter or fill out the grievance form to escalate the disputed or unresolved complaint to Appellate Officer, Urban Development & Municipal Affairs Department.
| Designation | Appellate Officer, UD & MA Department (WB) |
| Grievance Form | Download |
| secy.ma-wb@gov.in | |
| Address | Appellate Officer, Department of Urban Development & Municipal Affairs, Nagarayan, DF-8, Sector-I, Salt Lake City, Kolkata-700064. |
Still not resolved or dissatisfied with the final resolution? If your issue belongs to WBRTPS then escalate the complaint to the Review Officer and Chief Commissioner of the WBRTPS Commission.
If you have any administrative complaint, escalate the disputed matter to the Secretary/ Principal Secretary or Head of the Grievance Cell, Department/Ministry with reference/acknowledgment receipt.
West Bengal Right to Public Service Commission
West Bengal Right to Public Service Commission is the sole authority to ensure the rights to obtain public services as defined in West Bengal Right to Public Services Act, 2013. Also, Consumer Affairs Department is the Nodal Department for implementation of the Act. All Departments, Directorates and their Sub-ordinate offices, Local Bodies, Authorities, Corporations, and Companies (PSUs) under the WBRTPS Act, 2013.
If your rights are being violated or have a complaint about public services then under the 3-tier grievance redressal mechanism you can approach the designated officer. As mentioned earlier, for the redressal of any unresolved grievances, escalate the matter to Appellate Officer and Reviewing Officer.
Finally, you can approach the appointed Chief Commissioner of the West Bengal Right to Public Service Commission of the respective department/ministry.
For this, you may call the helpline number, e-mail, or file a complaint online to the Commission. Also, write a letter to the concerned office. Don’t forget to ask for the acknowledgment receipt as proof.
| WBRTPS Helpline Number | 18003452808 |
| cad-wb@nic.in | |
| Grievance Form | Download/View |
| Lodge online complaint to WBRTS Commission | File your complaint |
| Officers contact details | Click Here |
Still not resolved or dissatisfied with the final resolution? Escalate the case or appeal to the appointed Chief Commissioner of the WBRTPS Commission.
Lodge Grievance to Chief Commissioner, WBRTPS
Chief Commissioner is the apex authorized officer whom you can approach against the final order of the Appellate Officer and Review Officer. To appeal or lodge a grievance, file a complaint online through IGRS (Integrated Grievance Redressal System) or submit a written complaint application.
Must provide the following information:
- Name and address of the applicant/Appellant
- Detail of acknowledgment receipt of previous complaints submitted to the Designated Officer and Appellate Officer
- Final decisions of the Designated Officer and Appellate Officer
- Description of the grievance with the reason for dissatisfaction (if resolved)
- Copy of supporting documents and evidence
Submit your appeal form or write a letter to Review Officer or Chief Commissioner at:
| Designation | Chief Commissioner, WBRTPS Commission |
| Phone No. | +913322093724 |
| somyersathi@gmail.com | |
| Appeal Form | Download |
| Address | Chief Commissioner, WBRTPS Commission, 4th Floor of Kreta Suraksha Bhawan, 11A, Mirza Ghalib Street, Kolkata – 700087. |
If you are not satisfied with the final order of the Commission then approach the respective tribunal, statutory body, or judicial body to resolve your dispute. Before taking legal action, take help from a legal expert.
Grievance Cell, CMO West Bengal
Have complaints about District Administration and Government Officers of respective departments? If your complaint is not resolved or dissatisfied with the final order, escalate the disputed case to Chief Minister’s Office (CMO) through IGRS in West Bengal.
| CMO West Bengal Helpline Number | 18003458244 |
| wbcmro@gmail.com | |
| SMS | +919073300524 |
| Grievance Cell, WB CMO | File your complaint |
| Track your grievance | Track now |
| Officials contact numbers | Click Here |
| Address | Grievance Cell, Office of the Hon’ble Chief Minister, West Bengal, Upanna, 325, Sarat Chatterjee Road, Shibpur, Howrah – 711102. |
Are you not satisfied with the final order of the Grievance Cell? You may appeal before the concerned statutory body/tribunal or courts (district court or high court of the state). Before taking legal action, contact the legal expert in your region.
Resolve the Issues
The stipulated time limit for the services is defined under the Right to Public Services Act (WBRTPS) in West Bengal. If it exceeds, raise your issue to get it resolved by designated officers as mentioned here.
The issues related to public services and citizen-centric civic body services of different departments and government offices can be resolved by the designated officer within the given resolution time:
1. Agricultural Marketing Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Issue of construction permission for setting up new cold storage | Director of Mktg., W.B. | 45 days |
| Issue of new license after completion and observation of technical formalities | Ex-Officio Addl. Dir. Of Agriculture (Mktg.), W.B. | 45 days |
| Renewal of cold storage license | Director of Marketing | 45 days |
| Permission of loading to the extension of capacity/chamber | Director of Mktg., W.B. | 30 days |
| Issue of a new license for Warehouse | Ex-Officio Addl. Dir. Of Agriculture (Mktg.), W.B. | 60 days |
| Renewal of Warehouse license or to issue extended capacity of Warehouse | Director of Marketing | 45 days |
2. Agriculture Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Authorization letter for carrying on fertilizer business, storage & movement as per the fertilizer (control) order, 1985 | Asstt. D.A. (Admin.) of the sub-division and D.D.A. (Manures & Fertilizers), W.B. | 30 days |
| License for carrying on insecticide business as per Insecticides Act, 1968 with Insecticide Rules, 1971 | D.D.A. (Admin.) of the District and Jt. D.A. (P.P. & Q.C.), W.B. | 60 days |
| License for carrying on the seed business as per the Seeds Act, 1966 & Seeds Rules, 1968 | Asstt. D.A. (Admin.) of Sub-division, D.D.A. (Admin.) of the District, W.B. | 30 days |
| Certification of seed (depending on crop duration) |
Asstt. D.A. (Admin.), Seed Certification |
200 days |
| Technical Advisory service to the cultivators | Asstt. Directors of Agriculture at Block/ Sub-Divisions/ Districts. | 7 working days |
3. Backward Classes Welfare Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Issuance of cast certificates to the Scheduled Casts (SC), Scheduled Tribes (ST), and Other Backward Classes (OBC) | Sub-Divisional Officer and District Welfare Officer and Deputy Director in the case of Kolkata District | 4 weeks |
4. Consumer Affairs Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Manufacturing, Dealership, or Repairing License | Controller, Directorate of Legal Metrology | 75 days |
| Packer’s registration | Controller | 75 days |
5. Co-operation Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Registration of Cooperative Society (Primary other than Coop. Credit Structure Entity) as prescribed in West Bengal Cooperative Societies Act & Rules | Range ARCS/ DRCS, Jt. RCS (KMAH/RTAH) | 60 days |
| Registration of Cooperative Credit Structure Entity as prescribed in West Bengal Cooperative Societies Act & Rules | Range ARCS/ DRCS and Addl RCS | 30 days |
| Registration of Cooperative Society (Central) as prescribed in West Bengal Cooperative Societies Act & Rules | JRCS (Zone)/ Addl. RCS | 60 days |
| Registration of Cooperative Society (Apex) (Papers/ documents as prescribed in West Bengal Cooperative Societies Act & Rules) | Addl RCS Co-op. Dept. (HQ) | 60 days |
| Amendment of bye Laws (Primary other than Cooperative Credit Structure Entity) as prescribed in West Bengal Cooperative Societies Act & Rules | Range ARCS / DRCS, Jt. RCS (KMAH/RTAH) | 60 days |
| Amendment of bye Laws (Cooperative Credit Structure Entity) as prescribed in West Bengal Cooperative Societies Act & Rules | Range ARCS / DRCS, Jt. RCS (KMAH/RTAH)/ Addl RCS | 30 days |
| Amendment of Bye-Laws (Central) as prescribed in the West Bengal Cooperative Societies Act & Rules | JRCS (Zone) | 60 days |
| Amendment of Bye-Laws (Apex) as prescribed in the West Bengal Cooperative Societies Act & Rules | Addl RCS, Co-op. Dept. (HQ) | 60 days |
| Providing certified copies relating to Primary & Central Co-op. Society (Papers/ documents as prescribed in West Bengal Cooperative Societies Act & Rules) | ARCS/ DRCS (Ranges) Jt. RCS (Law), Co-op Dept. (HQ) | 2 weeks |
| Providing certified copies relating to Apex Co-op. Society | Addl. RCS Co-op. Dept. (HQ) | 2 week |
6. Environment Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Consent to establish & consent to operate (both fresh and renewal) for the green category of small-scale industry except for industry located within the Calcutta Leather Complex | General Managers of District Industries Centres, Govt. of WB and Office In-charge, Sub-districts Industries Centres of Siliguri, Durgapur, and Haldia. | 15 days |
| Consent to establish for the orange category of small-scale industries except industries located within the Calcutta Leather Complex | General Managers of District Industries Centres, Govt. of WB and Office In-charge, Sub-districts Industries Centres of Siliguri, Durgapur, and Haldia. | 30 days |
| Consent to establish green and orange (medium scale) and red (small and medium scale) [ other than environment clearance (EC) attracting industries] DG (Diesel generation) set healthcare units (up to 50 beds) Both fresh and renewal consent to operate for green (medium scale) orange and red (all small and medium scale industries other than EC attracting industries) DG set healthcare units (up to 50 beds) Renewal of consent to operate of all large-scale industries EC attracting industries. |
In-Charge Regulation Office WB, Pollution Control Board (WBPCB) | Red – 60 days Orange – 30 days Green – 15 days |
| Consent to establish for large scale (red / orange/ green) industries [other than environment clearance (EC) attracting industries] set healthcare units (above 50 beds and not more than 200 beds) Fresh consent to operate all EC attracting industries and all largescale industries, fresh and renewal of consent to operate of Common Effluent Treatment Plant (CETP) and healthcare units (above 50 beds and not more than 200 beds) |
In-Charge Circle Office, WBPCB | Red – 60 days Orange – 30 days Green – 15 days |
| Consent to establish and consent to operate healthcare units of (more than 200 beds) | Senior Environment Engineer Waste Management Cell, WBPCB | Red – 60 Days |
| Consent to establish for Industries/ projects acting environment impact assessment (EIA) notification and its amendments | In-Charge Environment Impact Management Cell, WBPCB | Red – 60 days Orange – 30 days |
| Consent to establish and consent to operate Brickfields | DL & LRO of respective districts | Orange – 30 days |
| Consent to establish and consent to operate stone quarries and stone-crushing industries | BDO and SDO of the Districts | Red – 60 days |
| Biomedical Waste authorization (more than 200 beds) | Senior Environment Engineer Waste Management Cell, WBPCB | Red – 60 days |
| Biomedical Waste authorization (above 50 beds and not more than 200 beds) | In-Charge Circle Office, WBPCB | Red – 60 days |
| Biomedical Waste authorization (up to 50 beds) | In-Charge Regional Office, WBPCB | Red – 60 days |
| Hazardous waste authorization and restriction certificate for recycling hazardous waste | Senior Environment Engineer Waste Management Cell, WBPCB | Red – 60 days Orange – 30 days Green – 15 days |
| Restriction of dealers of lead acid battery | Senior Environment Engineer Waste Management Cell, WBPCB | 30 days |
| Municipal solid waste authorization | Senior Environment Engineer Waste Management Cell, WBPCB | 60 days |
| Restriction of plastic units as per plastic waste (management and handling) Rules 2011 | In-Charge Regional Office, WBPCB | 30 days |
| Consent to establish and consent to operate auto LPG dispensing units | In-Charge Environment Impact Management Cell, WBPCB | Orange – 30 days Green – 15 days |
7. Fire & Emergency Services Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Furnishing report of Fire Occurrence to the assurance company or other person under section 8 of the West Bengal Fire Services Act, 1950 | Director General | 15 days |
| Fire Safety Certificate (including renewal) under section 11C of West Bengal Fire Services Act, 1950 | Director General | 60 days |
| Fire Safety Certificate (including renewal) under section 11C of West Bengal Fire Services Act, 1950 | Divisional Fire Officer of the concerned District | 60 days |
| Issuance of Fire License under section 14 of West Bengal Fire Services Act, 1950 | Collector, Fire License | 60 days |
| Issuance of Fire License under section 14 of West Bengal Fire Services Act, 1950 | District Magistrate (s) | 60 days |
| Issuance of Fire License under section 14 of West Bengal Fire Services Act, 1950 | Deputy Director in the case of North Bengal | 60 days |
| License for selling of rockets under section 9 of West Bengal Fire Services Act,1950 | Collector, Fire License | 60 days |
| The temporary structure under section 23A of the West Bengal Fire Services Act, 1950 | Director/ Divisional Fire Officer | 15 days |
| Any application made under section 23A of the WBFS Act, 1950 | Director/ Divisional Fire Officer | 15 days |
8. Food & Supplies Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Issue of new Ration Cards (R.O.-1) | Inspector (Block)/Rationing Officer | 30 days |
| Change of Address, Age, Name, Sub-name, and Head of family in R.C.(R.O.-2) | Inspector (Block)/Rationing Officer | 30 days |
| Duplicate Ration Cards against damaged or defective one | Inspector (Block)/Rationing Officer | 30 days |
| Surrender and transfer of Ration Cards | Inspector (Block)/Rationing Officer | 15 days |
| Revalidation of Ration Cards | Sub-Inspector (Block)/ Rationing Officer | 15 days |
9. Fisheries, Aquaculture, Aquatic Resources, and Fishing Harbours Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Distribution of Biometric-I- cards for Marine Fishers | Assistant Director, Fisheries (Marine) | 25 days |
| Fishermen’s ID Card | Assistant Director, Fisheries/ District Fishery Officer, Darjeeling | 25 days |
| Registration of Fishing Vessel or transfer of ownership of Fishing Vessel | Assistant Director, Fisheries (Marine) | 20 days |
| Change of Principal Fishing Base | Assistant Director, Fisheries (Marine) | 20 days |
| Replacement of Engines in Fishing Boats | Assistant Director, Fisheries (Marine) | 20 days |
| Accreditation certificate for fish seed/ hatchery | Joint Director of Fisheries (ME & MS) | 25 days |
10. Health and Family Welfare Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Issuance of Birth Certificate | MSVP/Supdt/ BMOH (Hospital) | 48 hrs of birth |
| Medical certification of cause of death | Medical Officer | Within 5 hours |
| Issuance of Death Certificate | MSVP/Supdt/ BMOH (Hospital) | 48 hrs of death |
| Issuance CE License | CMOH of District/ DDHS Admin at KMC | 90 days |
| Issuance of PCPNDT License | District Authority | 70 days |
| Dispensing of free drugs and consumables under JSSK | MSVP/Supdt/ BMOH at Medical College and Hospital/other hospitals/ RH/BPHC | Zero delay |
| Disbursement of incentive for Institutional Delivery under JSY | MSVP/Supdt/ BMOH at Medical College and Hospital/other hospitals/ RH/BPHC | Before discharge of mother |
| Issuance of Disability Certificate | MSVP/Supdt/ BMOH at Medical College and Hospital/other hospitals/ RH/BPHC | 30 days |
| Medico-Legal certification of the injury report | Medical Officer | 7 days |
| Medical Fitness Certification | MSVP/Supdt/ BMOH at Medical College and Hospital/other hospitals/ RH/BPHC | 15 days |
| Issuance of Drug license | Dy. Director, Drug Control | 90 days |
11. Higher Education Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Providing certified copies of Calcutta Gazette and Electoral Rolls | Assistant Director, State Archives | 30 days |
| Providing Search Cases | Research Room In-Charge | 30 days |
| Conducting of inspection and submission of inquiry report in relation to the introduction of new subjects/ courses/programs at undergraduate and postgraduate level | Joint Secretary, WBSCHE | 1 month |
| Inspection for the introduction of new degree colleges | Joint Secretary, WBSCHE | 3 months |
| Recruitment / Selection of Assistant Professors/ Librarians | Assistant Secretary, WBCSC | 2 years from advertisement |
| Recruitment of Principals in Government-aided Colleges | Assistant Secretary, WBCSC | 1 year after the advertisement |
| Conducting State Eligibility Test for intending Assistant Professors and Librarians | Assistant Secretary, WBCSC | 1 year from the last date of received application |
| Miscellaneous application | Assistant Secretary, WBCSC | within 4 months |
| Conducting examinations for admission to undergraduate/ postgraduate level professional courses | Controller of Examinations, WBJEEB | 6 months |
| Publication of results | Controller of Examinations, WBJEEB | 2 months after the exam |
| Publication of rank card | Controller of Examinations, WBJEEB | 20 days after the result |
| Issuance of duplicate rank card/ admit card | Section Officer, WBJEEB | 1 month |
| Conducting Counselling for allotment of seats for admission | Registrar, WBJEEB | 3 months |
| Refund of fees to eligible candidates | Accounts Officer, WBJEEB | 3 months after counseling |
12. Home Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Issuance of ‘No Obligation to return to India’ certificate to the Indians who now reside in the USA and Canada for study purpose or employment purposes | Assistant Secretary | 7 days (Kolkata Police) 20 days (West Bengal Police) |
| Police verification reports with respect to Indians staying abroad (on the request of the consulate general of India located in various countries) | Assistant Secretary | 7 days (Kolkata Police) 20 days (West Bengal Police) |
| Authentication of various documents | Assistant Secretary | 7 days and 1 day for the report |
| Issuance of ‘No Objection’ for release of dead bodies of foreigners who die in West Bengal for repatriation of the dead body to his/her country | Assistant Secretary | 2 days |
| Issue/renewal of the license under the Private Security Agencies Act, 2005 | Controlling Authority | 90 days after NOC from Police Authority |
| Grant of West Bengal State Scholarship to cadets of the National Defence Academy, Pune and Rashtriya Indian Military College, Dehradun | Assistant Secretary | 20 days |
| Grant incentives to gallantry awardees of service personnel of the armed forces and Paraplegic Patients | Assistant Secretary | 20 days |
| Supply of records, documents, manuals, etc. to readers and Research Scholars | Senior Technical Assistant | 3 days |
| Supply of records, documents, manuals, etc. to Research Scholars | Registrar of Publications, West Bengal | 1 day |
| Copy of FIR to the Informant | Officer-in-Charge / Inspector-in-Charge, Police Station | 24 hours from FIR |
| Copy of G.D. entry Nos, Regarding loss of documents, mobile phones, etc. | Inspector-in-Charge, Police Station or Investigation Centre | Immediately |
| Issuance of New Police License for shops, eating houses, restaurants, hotels, boarding & lodging houses, etc. (As per Calcutta Police Act, 1886) | Deputy Commissioner of Police, HQ – II | 30 days |
| Renewal of Police License for shops, eating houses, restaurants, hotels, boarding & lodging houses, etc. (As per Calcutta Police Act, 1886) | Deputy Commissioner of Police, HQ – II | 10 days |
| Transfer of ownership of shops, eating houses, hotel, boarding & lodging houses, etc. (As per Calcutta Police Act, 1886) | Deputy Commissioner of Police, HQ – II | 30 working days |
| Issuance/Renewal of Police certificate for F.L ON/OFF shops, hotel restaurant cum Bar, country spirit shops, Tari shops, etc. (As per Calcutta Police Act, 1886) | Deputy Commissioner of Police, HQ – II | 15 days |
| Transfer of ownership of F.L ON/OFF Shops, Hotel with Restaurant cum Bar, Country Spirit Shops, Tari Shops, etc. (As per Calcutta Police Act, 1886) | Deputy Commissioner of Police, HQ – II | 15 days |
| Issuance of the copy of the Post Mortem Report & copy of the Inquest Report etc. (As per rule 72, chapter – IV of the PRC) | Deputy Commissioner of Police, HQ – II | 15 days |
| Copy of Final Police report in case of a street accident, theft, fire, etc. (As per rule 72, chapter – IV of PRC) | Deputy Commissioner of Police, HQ – II | 10 days after the investigation |
| Police clearance for entering security zone i.e. airport, port, etc. | Deputy Commissioner of Police, HQ – II | 30 days |
| Renewal of cinema operators’ license (W.B. Cinemas Regulation Act, 1954 & Relevant Rules, 1956) | Deputy Commissioner of Police, HQ – II | 10 days |
| Renewal of Cinema License (W.B. Cinema Regulation Act, 1954 & Relevant Rules, 1956) | Deputy Commissioner of Police, HQ – II | 30 days |
| Copy of Fire to the informant | Officer-in-Charge, Police Station | 24 hours after FIR |
| Copy of G.D. Entry Nos. regarding loss of documents, mobile phones, etc. | Inspector-in-Ch, Police Station | Immediately |
| Issue of license regarding public assemblies and processions | Sub-divisional Police Officer /DSP or ACP | 15 days or 3 days prior |
| Permission for use of Loudspeakers [only in case of Commissionerate other than Kolkata] | Div./Additional Dy. Commissioner of Police | 10 days or 3 days prior |
| Permission for Jatra/ Fairs/ Mela/ Exhibition [Only in case Commissionerate other than Kolkata | Deputy Commissioner of Police | 10 days |
| Registration of foreigners | Officer-in-charge of Foreigners or Registration Officer | 1 day |
13. Labour Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Supply of certified copy of Judgement and orders | P.A. to Commissioner, Employees’ Compensation, WB | 30 days |
| Information regarding proceedings | P.A. to Commissioner, Employees’ Compensation, WB | 7 days |
| Registration and amendment of the certificate of registration of Establishment of Principal Employer under the Contract Labour (Regulation and Abolition) Act, 1970 and Rules thereunder | Assistant Labour Commissioner | 30 days |
| Licensing of contractors and amendment, renewal of a license under the Contract Labour (Regulation and Abolition) Act, 1970 and Rules | Assistant Labour Commissioner | 30 days |
| Registration and renewal changes of certificates of registration of Shops and Establishments under the West Bengal Shops & Establishment Act, 1963 and Rules | Assistant Labour Commissioner | 30 days |
| Registration and amendment of the certificate of registration of establishment under the buildings and other construction workers (Regulation of Employment and Conditions of Services) Act, 1996 and Rules thereunder | Assistant Labour Commissioner | 30 days |
| Registration and amendment of the certificate of Registration of Establishment of Principal Employer under the Inter-State Migrant Workmen (Regulation of Employment and Condition of Services) Act, 1979 and Rules | Assistant Labour Commissioner | 30 days |
| Licensing of contractors and amendment, renewal of licenses under the Inter-State Migrant Workmen (Regulation of Employment and condition of services) Act, 1979 and Rules | Assistant Labour Commissioner | 30 days |
| Registration and amendment, renewal of the certificate of registration of the Motor Transport undertakings under the Motor Transport Workers Act, 1961 and Rules | Assistant Labour Commissioner | 30 days |
| Licensing of industrial premises and renewal of licenses under the Beedi and Cigar Workers (Conditions of Employment) Act, 1966 and Rules | Assistant Labour Commissioner | 90 days |
| Issuance of registration certificate as per the Trade Unions Act, 1926 to the Applicant Trade Unions | Deputy Registrar, Trade Union | 42 days |
| Issuance of a provisional order of Boiler under Form V | Assistant/Deputy Director of Boilers | 15 days |
| Issuance of the final certificate of Boiler under Form VI | Assistant/Deputy Director of Boilers | 6 months after the inspection |
| Approval of Factory Plan | Inspector of Factories, W.B | 50 days |
| Registration and grant of license under the Factories Act, 1948 | Inspector of Factories, W.B | 65 days |
| Registration of candidates in the Employment Exchange | Officer-in-Charge, Employment Exchange | 1 day |
| Validation of enrolment of job seekers in the Employment Bank | Officer-in-Charge, Employment Exchange | 1 day |
| Scholarships/stipend for higher studies (HS to Post Graduation) to the wards of the employees who have contributed to the Labour Welfare Fund | Deputy Welfare Commissioner | 120 days |
| Book grant for Class IX & Class X to the wards of the employees who have contributed to the Labour Welfare Fund | Deputy Welfare Commissioner | 120 days |
| Financial assistance to the employees and their family members for critical disease who have contributed to the Labour Welfare Fund | Deputy Welfare Commissioner | 60 days |
14. Land & Land Reforms Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Plot Information | B.L. & L.R.O. | 2 days |
| Certified copy of Record-of-Right (ROR) | B.L. & L.R.O. | 2 days |
| Certified copy of orders passed under the WBLR & WBEA Act | B.L. & L.R.O. | 2 days |
| Mutation of land (for industrial purposes) in favor of a petitioner where the name of the vendor(seller/ transferred) from whom the petitioner purchased/ got the land is recorded in ROR | B.L. & L.R.O. | 21 days |
| Conversion of Land for industrial purposes | BL & LRO/ SDL and DL | 30 days |
15. Minority Affairs & Madrasah Education Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Merit-cum-Means, Pre-Matric, or Post-Matric Scholarship | Manager (Education), WB Minorities Development & Finance Corporation | 3 months |
| Term loan/ education loan of NBCFDC (National Minorities Development & Finance Corporation) | Administrative Officer, West Bengal MDFC | 3 months |
| Issuance of no objection certificate and minority status certificate to the Minority Institution | Assistant Secretary, MA&ME | 3 months |
16. Urban Development & Municipal Affairs Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Water Supply | ||
| Sanction of new house connection | Executive Officer for Municipality/Notified Area Authority, Municipal Secretary for Kolkata Municipal Corporation, or Secretary of the other Municipal Corporations | 10 days |
| Effecting of new house connection/shifting of water connection | 45 days | |
| Repairing of water supply line (Minor repairing) | 7 days | |
| Arresting leakage of water in mains and washing of ferrule | 2 days | |
| Change of shifting of the ferrule | 15 days | |
| Supply of water through tanker lorry/water tanker | 24 hours | |
| Stoppage of misuse of water due to malfunction/ removal of street taps etc | 10 days | |
| Replacement of defective meter | 30 days | |
| Actions against the illegal method of taking water from the municipal main pipeline | 10 days | |
| Sanction of Building Plan | ||
| Approval of site and building plan for the residential buildings having a height of`14.5 meters or above/less | Executive Officer for Municipality/ Notified Area Authority; Municipal Secretary for Kolkata Municipal Corporation or Secretary of the other Municipal Corporations | 60 days |
| Sanction of site and building plan for commercial/institutional or mixed-use buildings | 60 days | |
| Sanction of the plan for addition, alteration, or repair of old buildings | 60 days | |
| Initiating actions against illegal buildings/building activities after receiving a complaint/notice | 15 days | |
| Birth and Death Registration | ||
| Issuance of Birth and Death certificate | Executive Officer for Municipality/ Notified Area Authority; Municipal Secretary for Kolkata Municipal Corporation or Secretary of the other Municipal Corporations | 3 days |
| Birth certificate in case of domestic birth or death | 7 days | |
| Issuance of the copy of the Birth and Death certificate | 7 days | |
| Issuance of cremation certificate At the time of cremation | Immediately | |
| Correction of records related to Birth or Death certificate | 15 days | |
| Enlistment of Profession, Trade and Calling, and other Licences | ||
| New Enlistment certificate | Executive Officer, Municipality and Officer, Municipal Corporations in WB | 30 days |
| Renewal of trade license | 10 days | |
| Registration of cart, carriage, etc | 15 days | |
| Assessment | ||
| Assessment of new holding, partition, and change of name/correction of records | Executive Officer for Municipality and Secretary of the Municipal Corporations | 60 days |
| Issuance of any type of certificate or certified copy | 60 days | |
| License for advertisement | 45 days | |
| The license of private market | 60 days | |
| Conservancy | ||
| Garbage cleaning from public places | Executive Officer, Municipality and Notified Officer, Municipal Corporations in WB | 2 days |
| Removal of animal carcass | 1 day | |
| Cleaning of drains/hydrants | 7 days | |
| Cleaning of garbage after receipt of Special Cleansing Charge | 1 day | |
| Cesspool tank wash | 10 days | |
| Cleaning of chocked drain | 2 days | |
| Removal of materials dumped on the public thoroughfare | 2 days | |
| Electric | ||
| Replacement of defective street light/lamp and repairing (Minor) | Executive Officer, Municipality/Municipal Corporation | 7 days |
| Installation of new street light and poles | 7 days | |
| Public Works | ||
| Repairing work of public thoroughfare, or providing temporary thoroughfare till repairing of the road, to avoid any imminent danger to life and property of the public | Executive Officer of PWD, Municipality/Municipal Corporation | 7 days |
| Repairing of bridges/ culverts or providing temporary thoroughfare over any watercourse till repairing of the bridge/culvert | 15 days | |
| Repairing of drains | 2-7 days | |
| Repairing/removal of street furniture | 2-7 days | |
| Restoration of road, drain, culvert, etc. after installation/repairing of water supply/electric/ telephone or lines of other utilities lying under or beside such road/drain/culvert, etc | 15 day | |
| Urban Local Bodies | ||
| Water supply for domestic/industrial building | Concerned ULB (Municipal Corporation, Municipality, or Notified Area Authority) | 15 days |
| Sanction of Building Plan | 40 days | |
| Occupancy certificate | 30 days | |
| Enlistment of Profession Trade and Calling and other licenses | 25 days | |
17. Department of Panchayats & Rural Development
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Registration of vehicles and issue of registration certificate to the owner of a vehicle not registered under the motor vehicles Act or otherwise [under section 47 (1) (I) of the West Bengal Panchayat Act, 1973] | Pradhan of the Gram Panchayat | 30 years |
| Issue of certificate for registration of running trade, wholesale or retail within the area of a gram panchayat [under section 47 (1) (I) of the West Bengal Panchayat Act, 1973] | Pradhan of the Gram Panchayat | 15 days |
| Grant of permission for a new structure/ building or to make any addiction to the existing structure in any area within the jurisdiction of a gram panchayat in the light of the provision stated under chapter IV of the West Bengal Panchayat (Gram Panchayat Administration Rules, 2004) | Pradhan of the Gram Panchayat | 60 days |
| Grand of permission for the purpose of setting up an industry in any area within the jurisdiction of a gram panchayat other than in an industrial park or industrial Estate | Pradhan of the Gram Panchayat | 15 days |
| Grant of permission for the erection of a new structure/ building or building having a plinth area upto 300 sq. m. and height upto 6.5 m in any area within the jurisdiction of a Development Authority under Panchayat Samiti other than provision stated under chapter XII of the West Bengal Panchayat (Panchayat samiti administration) Rules, 2008 | Executive Officer of the Panchayat Samiti | 90 days |
| Grant of permission for the purpose of setting up an industry within the jurisdiction of a Development Authority under the area of a Panchayat Samiti other than in an Industrial Park or Industrial Estate | Executive Officer of the Panchayat Samiti | 30 days |
| Issue of certificate of registration for carrying on trades declared as ‘Trades of Special Nature’ notification by the State Government under subsection (1) of section 116 of the West Bengal Panchayat Act, 1973 subject to fulfillment of the provision stated under rule 58 and 59 of the West Bengal Panchayat (Panchayat Samiti Administration) Rules, 2008 | Executive Officer of the Panchayat Samiti | 15 days |
18. School Education Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Duplicate mark sheet, admit card, or certificate or migration certificate (Secondary/HS) | Dy. Secy (WBBSE/WBCHSE) | 15 days |
| Correction of mark sheet/admit card/certificate (Secondary/HS) | Dy. Secy (WBBSE/WBCHSE) | 30 days |
| Admission (Primary/Secondary) (Guardian of the student may apply for admission and the concerned District Inspector of the School will arrange for Admission in any neighborhood school within 1 km/2 km from the residence of the student as per RTE norm) | District Inspector of School (Primary/Education/Secondary Education) |
30 days |
| Inspection and DLIT report regarding recognition/NOC of School | District Inspector of School | 45 days (Preliminary) 60 days (DLIT) |
19. Technical Education & Training Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| West Bengal State Council of Technical Education (WBSCTE): Verification of diploma, certificate, and authentication and issuance of migration certificate (for Diploma) | Assistant Secretary, West Bengal State Council of Technical Education | 30 days |
| Directorate of Industrial Training: (i) Verification of ITI certificate and authentication (ii) Verification of apprenticeship certificate under the Apprenticeship Act, 1961, and authentication |
Assistant Director (Training), Directorate of Industrial Training | 60 days 45 days |
| West Bengal State Council of Vocational Education and Training: Verification of H.S., VIII plus level Certificate, and authentication and issuance of migration certificate (for Vocational) | Assistant Secretary of West Bengal State Council of Vocational Education and Training | 30 days |
20. Department of Power & Non-Conventional Energy Sources
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Issue of license to electrical contractors | Electrical Inspector (EI) /Secretary, W.B Licensing Board (Electrical) | 90 days |
| Renewal of the license to electrical contractors | 15 days | |
| Issue of electrical workman’s permit | 365 days | |
| Endorsement of further works in subsequent parts of the electrical workman’s permit issued above and Renewal of electrical workman’s permit | 15 days | |
| Issue of electrical supervisor’s certificate of competency (SCC) | 180 days | |
| Endorsement of further competency in subsequent parts of the SCC issued above and Renewal of SCC | Dy.CEI & Secretary, W.B Licensing Board (Electrical) | 15 days |
21. Transport Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Registration of vehicles and grant of driving license | A.R.T.O. | 5 days |
| Issue of particulars of vehicle registration and driving license | A.R.T.O. | 5 days |
| Permanent/temporary Goods Carriage Permit | A.R.T.O. | 5 days |
| Transfer of vehicle registration | A.R.T.O. | 10 days |
22. Women Development & Social and Child Welfare Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Kanyashree (Rural, Urban, and Kolkata) annual scholarship/ one-time grant and scholarship to handicapped | Headmaster of the School | 3 months |
| Various pensions and E.R. Grant/appliances for handicapped | D.S.W.O (District) and B.W.O | 3 months |
| E.R. Grant to Handicapped and appliances to PH (Kolkata) | Orthoist, O/o the Commissioner of Disability | 3 months |
23. Forests Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Inquiry for felling permission Under The West Bengal Trees (Protection and Conservation in non-forest areas) Act, 2006 | (a) Forest Range Officer (Rural Areas) (b) Divisional Forest Officer for Municipal Corporations area |
30 days |
| Issuance of Certificate of Clearance in case of Developer Under The West Bengal Trees (Protection and Conservation in non-forest areas) Act, 2006 | 30 days | |
| Permission to fell trees Under The West Bengal Trees (Protection and Conservation in non-forest Areas) Act, 2016 | 45 days | |
| Issue of Transit Pass for Timber from non-forest Areas Under The West Bengal Forest Produce Transit Rules 1959 | Range of Officer/Deputy Ranger Forester | 10 days |
| Issue of Transit Pass for forest produce from Khasmahal Forests under The West Bengal Forest Produce Transit Rules 1959 | Divisional Forest Officer, West Bengal | 10 days |
| Saw Mill license renewal under The West Bengal Forest (Establishment and Regulation of Saw Mills and other Wood-based Industries) Rules 1982 | Divisional Forest Officer, West Bengal | 30 days |
24. Irrigation & Waterways Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Allocation of raw surface water (in principle permission) | Executive Engineer, DVC | 36 days |
25. Tourism Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Issuance of eligibility certificate under the West Bengal Incentive Scheme, 2015 | Managing Director | 60 days |
| Granting of sanction or disbursal of a particular incentive | Deputy Secretary, Department of Tourism | 30 days |
| Renewal or Recognition of tour operators | Director of Tourism | 30 days |
26. Housing Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Acceptance of Form A in connection with the registration of Apartment Owners’ Associated under the West Bengal Apartment Ownership Act, 1972 (West Bengal Act XVI of 1972) | Competent Authority | 60 days |
| Issuance of certificate of Registration of the Apartment Owners’ Associated under the West Bengal Apartment Ownership Act, 1972 (West Bengal Act XVI of 1972) | 10 days | |
| Acceptance of Form C in connection with the transfer of property after the formation of the association under the West Bengal Apartment Ownership Act, 1972 (West Bengal Act XVI of 1972) | 30 days | |
| Issuance of offer letter of the State Govt. employees of the Govt. of West Bengal for different Rental Housing Estate (RHE) under the West Bengal Govt. Premises (Regulation of Occupancy) Act, 1984 | Competent Authority | 60 days |
| Issuance of license to the State Govt. employee of the Govt. of West Bengal for different Rental Housing Estate (RHE) under control of the Housing Department for the occupation of Rental Housing Estate (RHE) under the West Bengal Govt. Premises (Regulation of Occupancy) Act, 1984 | Competent Authority | 21 days |
27. Industry, Commerce, and Enterprises Department
Designated officers to resolve complaints and time limit for services:
| The type of service/issue | Designated Officer | Time Limit |
|---|---|---|
| Allotment of land for industries and business | Head of Land Management Division, WBIDC | 60 days |
| Registration of societies under the West Bengal Societies Registration Act, 1961 | Registrar, Firms Societies and Non-Trading Corporation (West Bengal) | 30 days |
| Alteration of Memorandum & regulation of the societies registered under the West Bengal Societies Registration Act, 1961 | 30 days | |
| Submission of annual returns by Societies registered under the West Bengal Societies Registration Act, 1961 | 7 days | |
| Registration of Partnership firms under the Indian Partnership Act, 1932 | 30 days | |
| Sanction under the West Bengal State Support for Industries Scheme, 2013 for industrial projects of large-scale units | Head of Incentive Division, WBIDC | 15 days |
| Disbursement of sanction amount (partly or Fully) under the West Bengal State Support for Industries Scheme, 2013 for industrial projects of large-scale units | Head of Incentive Division, WBIDC | 30 days |
| Sanction of Building Plan | Concerned Authority, WBSIDCL/ WBHDC/ WBIDC | 30 days |
| Plinth Inspection and Certificate of Inspection after plinth level completion | Concerned Officer, WBIDC/ WBHDC | 7 days |
| Occupancy Certificate | Concerned Officer, WBIDC/ WBHDC | 8 days |
| Land availability & allotment | Estate Manager, WBSIDCL | 60 days |
| Final Registration Certificate, RC in Part-II (intent Letter) under the West Bengal State Support for Industries Scheme 2013 for industrial projects of large-scale units | Director of Industries, WB | 60 days |
Need more information? Visit the list of departments with notified services under the WBRTPS Act, 2013 by the Government of West Bengal.
Frequently Asked Questions about WB e-District, Govt. of West Bengal
Q. How can I register a complaint about local urban bodies (Municipality/Municipal Corporation) and government offices in West Bengal?
A. You can file your complaint online through West Bengal e-District to get redressal of your grievances from concerned government offices, municipal corporations, and municipalities in West Bengal. Also, you can write a complaint letter to the designated officer of the department.
Q. Where can I escalate my complaint if my issues are not resolved by the Designated Officer of the Government Office?
A. First, use WB e-District to escalate your unresolved complaint to Appellate Officer by opening the previously submitted complaint. For this, use the reference/acknowledgment details. Additionally, write a grievance letter to the concerned Appellate Officer with details of previously unresolved complaints as per the guidelines of the WBRTPS Act, 2013.
Q. What can I do if my complaints are not resolved or I’m not satisfied with Appellate Officer in West Bengal?
A. In this case, you can appeal to the WBRTPS Commission by writing a grievance letter to Review Officer with reference/acknowledgment details of the previously unresolved or unsatisfactory resolution of complaints. Alternatively, You can escalate the disputed matter to the Chief Commissioner of the WBRTPS Commission.
Still not satisfied with the final response? You can also call the CMO Helpline Number of West Bengal or lodge your grievance through IGRS (Integrated Grievance Redressal System) to the Secretary of Grievance Cell of the respective department.
