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West Bengal e-District: How to File a Complaint to Departments, Development Authority, and Corporations of Govt. of West Bengal?

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West Bengal e-District logo
West Bengal e-District, Government of West Bengal (source – edistrict.wb.gov.in)

West Bengal e-District is an e-Governance initiative of the government of West Bengal. e-District, provide easy accessibility of citizen-centric and department services at district and sub-district level through Common Service Centres (CSCs) and Kiosk Centres, SDCs, SWANs, and SSDGs in West Bengal.

Some services of WB e-Districts are:

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
  • Renewal or approval of different licenses, certificates, redressal of grievances, RTI filing, and public utility services
  •  Water/electricity/sewerage connection, property tax/utility bill payments, local bodies services (garbage collection, road/drains maintenance, public health, etc.), and fire & emergency services.

Here, you can also access the services of these authorities under the right to public services or complain to:

  • Urban Development & Municipal Affairs Department (UD & MA)
  • Kolkata Municipal Corporation (KMC)
  • Municipal Corporation, Municipality, and Zilla Parishad/Block
  • Development Authority (NKDA, KMDA, ADDA, and SJDA)
  • Development Corporation (WBEIDC, WBSIDC, WBIDC, and WBIIDC)
  • Land and Land Reforms Department
  • Power & NES Department
  • Co-operative and Housing Department
  • Department of Panchayats and Rural Development
Map of West Bengal with districts
Map of West Bengal with districts (source – wb.gov.in)

Districts under the Right to Public Services in West Bengal:

  • Alipurduar
  • Bankura
  • Birbhum
  • Cooch Bihar
  • Dakshin Dinajpur
  • Darjeeling
  • Hooghly
  • Howrah
  • Jalpaiguri
  • Jhargram
  • Kalimpong
  • Kolkata
  • Malda
  • Murshidabad
  • Nadia
  • North 24 Parganas
  • Paschim Burdwan
  • Purba Burdwan
  • Paschim Medinipur
  • Purba Medinipur
  • Purulia
  • South 24 Parganas
  • Uttar Dinajpur

Have any complaints about government offices/ departments/ ministries of Govt. of West Bengal? Don’t worry, register your grievances online against the concerned officer/department for the redressal of your complaints related to civic or public services.

Still dissatisfied? You should escalate the unresolved complaint online to District Administration and further to the West Bengal Right to Public Service Commission or concerned department or ministries of the Govt. of West Bengal by CM helpline or grievance redressal mechanism of the respective departments/ministries.

Finally, you can approach the Head of Department of the respective Ministry/Department of Government of West Bengal to resolve your disputed or unresolved complaints.


How to File a Complaint about District Administration, Departments, and Ministries to the Government of West Bengal?

According to the West Bengal Right to Public Services Act, 2013, access to all the public services that come under this WBRTPS Act will be provided within the specified time frame. If this does not happen or denied any services, use the three-tier system of ensuring the rights of general citizens to obtain public service.

For this, you can use the West Bengal e-District to lodge a complaint online about your issues related to citizen-centric services. Also, you can directly complain to the designated officer of the concerned department/government office.

3 Levels to resolve a complaint:

  • Level 1: Lodge a Complaint to Designated Officer
    • WB e-District Grievance Redressal
    • Local Government Office
  • Level 2: Appellate Officer
  • Level 3: West Bengal Right to Public Service Commission
    • Review Officer
    • Appointed Secretary/Head of Department
    • Chief Commissioner, WBRTPS Commission

As per the citizen charter issued under the WBRTPS Act, 2013, if the notified services are not provided within the stipulated time limit by the designated officer of the concerned department, escalate the complaint to the Appellate Officer of the department/ministry through e-mail or written complaint form/letter.

Also, you can file your complaint online through WB e-District or respective portals of the department like local self-government (Municipal Corporation, Zilla Parishad/Municipality, or Panchayats) or State Government Departments of West Bengal.

Still, have dissatisfaction or unresolved complaints? You may appeal to the Review Officer, Secretary, or Chief Commissioner of the West Bengal Right to Public Service Commission with reference/acknowledgment receipt of the previously submitted complaint to the Appellate Officer.

Finally, you can take legal action with the help of a legal expert to approach the concerned tribunal, regulatory body, or judicial body (courts) against the respective departments of the government.


File a complaint online

The government of West Bengal has an integrated grievance redressal system as mentioned earlier. You can raise your concerns with respective departments for the disputes related to violation of the Right to Public Services under the WBRTPS Act, 2013, and citizen-centric services.

Want to file your complaint online through WB e-District? You can lodge complaints online about civic and public services including district administration, departments, authorities, and ministries of the state government.

Provide the following details:

  • Applicant’s basic information – Name and contact details
  • Present and permanent address
  • The subject and description of the complaint with facts
  • Attach or upload the supporting documents

Citizen helpline number, email, and details to lodge a complaint online through e-District services of Govt. of West Bengal:

West Bengal e-District (Online) File your complaint
WB e-District Helpdesk Click Here
e-District helpline number 18003453011
Citizen helpline number 18001037652

Still, dissatisfied or have unresolved complaints? Escalate the disputed complaint to the designated officer and further to the Appellate Officer of the department/government office.

E-mail and contact details of district-level officers of WB e-District:

District Email
Birbhum degsbirbhum@gmail.com
Dakshin 24 Paraganas dpm.24pgssouth@wb.gov.in
Dakshin Dinajpur dpm.dakshindinajpur@wb.gov.in
Darjeeling dpm.darjeeling@wb.gov.in
Hooghly it.hooghly@gmail.com
Howrah howrah.edistrict@gmail.com
Jalpaiguri egov.jpr-wb@gov.in
Jhargram dpmedist-wb@jhargram.gov.in
Kalimpong dpm-wb@kalimpong.gov.in
Murshidabad dpm.murshidabad@wb.gov.in
Nadia nadia.egov@gmail.com
Paschim Bardhaman dpm.paschimbardhaman@wb.gov.in
Paschim Medinipur degspaschimmedinipur@gmail.com
Purba Bardhaman dpm.bardhaman@gmail.com
Purulia dpm.purulia@wb.gov.in, puruliait@gmail.com
Uttar 24 Paraganas edisn24pgs@gmail.com
Uttar Dinajpur dpm.uttardinajpur@wb.gov.in

If you are not satisfied with the resolution then escalate the disputed matter to the next authorized appellate/nodal officer of the department through the e-District grievance redressal/RTI section.

Urban Development & Municipal Affairs Department

If you have any issue with the e-services of the Urban Development & Municipal Affairs Department including Municipal Corporation, Municipality, and Nagar Parishad in West Bengal, call the citizen helpline number or register your complaint online to the concerned designated officer.

Issues that can be resolved are:

  • Building plan approval (e-Grihanaksha)
  • No objection certificate for commercial use or transfer of leasehold right of residential land and death mutation for residential land
  • Permission for the shooting of movies, urban land ceiling clearance, and mobile tower/OFC NOC
  • Property tax disputes, no dues certificate, tax payments, service charges, and urban utility services (Water/Road/Sewerage)
  • Online municipal mutation (e-Mutation), sanction for the storage of construction materials, and road-cutting permission
  • e-Trade License: Trade license and shops registration under Shops and Establishment, signage license for advertisement, and auto-renewal of trade license

Lodge civic complaint to Urban Development & Municipal Affairs Department (UD&MA):

Citizen helpline number 18001037652
UD & MA online services Click to e-Services
Officers contact details Click Here
File an RTI Click Here
Submit your feedback Feedback form

Not resolved or dissatisfied? Escalate the complaint to the Appellate Authority or Secretary Officer of the department.

Other social Chennals:

Twitter @udmawb
Facebook @udmawb

Helpdesk email and contact number for e-services:

E-Services Phone No. and Email
Online Building Plan Approval System (e-Grihanaksha) +913323340025, +913323590100
helpdesk.sws.udma@wb.gov.in
Online Urban Land Ceiling Clearance (ULC) +913323349356
helpdesk.ulcudma@gmail.com
Other Online Services +913323349356
eserviceudmawb@gmail.com

Write a complaint letter or fill out the grievance form to escalate the disputed or unresolved complaint to Appellate Officer, Urban Development & Municipal Affairs Department.

Designation Appellate Officer, UD & MA Department (WB)
Grievance Form Download
Email secy.ma-wb@gov.in
Address Appellate Officer, Department of Urban Development & Municipal Affairs, Nagarayan, DF-8, Sector-I, Salt Lake City, Kolkata-700064.

Still not resolved or dissatisfied with the final resolution? If your issue belongs to WBRTPS then escalate the complaint to the Review Officer and Chief Commissioner of the WBRTPS Commission.

If you have any administrative complaint, escalate the disputed matter to the Secretary/ Principal Secretary or Head of the Grievance Cell, Department/Ministry with reference/acknowledgment receipt.


West Bengal Right to Public Service Commission

West Bengal Right to Public Service Commission is the sole authority to ensure the rights to obtain public services as defined in West Bengal Right to Public Services Act, 2013. Also, Consumer Affairs Department is the Nodal Department for implementation of the Act. All Departments, Directorates and their Sub-ordinate offices, Local Bodies, Authorities, Corporations, and Companies (PSUs) under the WBRTPS Act, 2013.

If your rights are being violated or have a complaint about public services then under the 3-tier grievance redressal mechanism you can approach the designated officer. As mentioned earlier, for the redressal of any unresolved grievances, escalate the matter to Appellate Officer and Reviewing Officer.

Finally, you can approach the appointed Chief Commissioner of the West Bengal Right to Public Service Commission of the respective department/ministry.

For this, you may call the helpline number, e-mail, or file a complaint online to the Commission. Also, write a letter to the concerned office. Don’t forget to ask for the acknowledgment receipt as proof.

WBRTPS Helpline Number 18003452808
Email cad-wb@nic.in
Grievance Form Download/View
Lodge online complaint to WBRTS Commission File your complaint
Officers contact details Click Here

Still not resolved or dissatisfied with the final resolution? Escalate the case or appeal to the appointed Chief Commissioner of the WBRTPS Commission.

Lodge Grievance to Chief Commissioner, WBRTPS

Chief Commissioner is the apex authorized officer whom you can approach against the final order of the Appellate Officer and Review Officer. To appeal or lodge a grievance, file a complaint online through IGRS (Integrated Grievance Redressal System) or submit a written complaint application.

Must provide the following information:

  • Name and address of the applicant/Appellant
  • Detail of acknowledgment receipt of previous complaints submitted to the Designated Officer and Appellate Officer
  • Final decisions of the Designated Officer and Appellate Officer
  • Description of the grievance with the reason for dissatisfaction (if resolved)
  • Copy of supporting documents and evidence

Submit your appeal form or write a letter to Review Officer or Chief Commissioner at:

Designation Chief Commissioner, WBRTPS Commission
Phone No. +913322093724
Email somyersathi@gmail.com
Appeal Form Download
Address Chief Commissioner, WBRTPS Commission, 4th Floor of Kreta Suraksha Bhawan, 11A, Mirza Ghalib Street, Kolkata – 700087.

If you are not satisfied with the final order of the Commission then approach the respective tribunal, statutory body, or judicial body to resolve your dispute. Before taking legal action, take help from a legal expert.

Grievance Cell, CMO West Bengal

Have complaints about District Administration and Government Officers of respective departments? If your complaint is not resolved or dissatisfied with the final order, escalate the disputed case to Chief Minister’s Office (CMO) through IGRS in West Bengal.

CMO West Bengal Helpline Number 18003458244
Email wbcmro@gmail.com
SMS +919073300524
Grievance Cell, WB CMO File your complaint
Track your grievance Track now
Officials contact numbers Click Here
Address Grievance Cell, Office of the Hon’ble Chief Minister, West Bengal, Upanna, 325, Sarat Chatterjee Road, Shibpur, Howrah – 711102.

Are you not satisfied with the final order of the Grievance Cell? You may appeal before the concerned statutory body/tribunal or courts (district court or high court of the state). Before taking legal action, contact the legal expert in your region.


Resolve the Issues

The stipulated time limit for the services is defined under the Right to Public Services Act (WBRTPS) in West Bengal. If it exceeds, raise your issue to get it resolved by designated officers as mentioned here.

The issues related to public services and citizen-centric civic body services of different departments and government offices can be resolved by the designated officer within the given resolution time:

1. Agricultural Marketing Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Issue of construction permission for setting up new cold storage Director of Mktg., W.B. 45 days
Issue of new license after completion and observation of technical formalities Ex-Officio Addl. Dir. Of Agriculture (Mktg.), W.B. 45 days
Renewal of cold storage license Director of Marketing 45 days
Permission of loading to the extension of capacity/chamber Director of Mktg., W.B. 30 days
Issue of a new license for Warehouse Ex-Officio Addl. Dir. Of Agriculture (Mktg.), W.B. 60 days
Renewal of Warehouse license or to issue extended capacity of Warehouse Director of Marketing 45 days

2. Agriculture Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Authorization letter for carrying on fertilizer business, storage & movement as per the fertilizer (control) order, 1985 Asstt. D.A. (Admin.) of the sub-division and D.D.A. (Manures & Fertilizers), W.B. 30 days
License for carrying on insecticide business as per Insecticides Act, 1968 with Insecticide Rules, 1971 D.D.A. (Admin.) of the District and Jt. D.A. (P.P. & Q.C.), W.B. 60 days
License for carrying on the seed business as per the Seeds Act, 1966 & Seeds Rules, 1968 Asstt. D.A. (Admin.) of Sub-division, D.D.A. (Admin.) of the District, W.B. 30 days
Certification of seed (depending on
crop duration)
Asstt. D.A. (Admin.), Seed
Certification
200 days
Technical Advisory service to the cultivators Asstt. Directors of Agriculture at Block/ Sub-Divisions/ Districts. 7 working days

3. Backward Classes Welfare Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Issuance of cast certificates to the Scheduled Casts (SC), Scheduled Tribes (ST), and Other Backward Classes (OBC) Sub-Divisional Officer and District Welfare Officer and Deputy Director in the case of Kolkata District 4 weeks

4. Consumer Affairs Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Manufacturing, Dealership, or Repairing License Controller, Directorate of Legal Metrology 75 days
Packer’s registration Controller 75 days

5. Co-operation Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Registration of Cooperative Society (Primary other than Coop. Credit Structure Entity) as prescribed in West Bengal Cooperative Societies Act & Rules Range ARCS/ DRCS, Jt. RCS (KMAH/RTAH) 60 days
Registration of Cooperative Credit Structure Entity as prescribed in West Bengal Cooperative Societies Act & Rules Range ARCS/ DRCS and Addl RCS 30 days
Registration of Cooperative Society (Central) as prescribed in West Bengal Cooperative Societies Act & Rules JRCS (Zone)/ Addl. RCS 60 days
Registration of Cooperative Society (Apex) (Papers/ documents as prescribed in West Bengal Cooperative Societies Act & Rules) Addl RCS Co-op. Dept. (HQ) 60 days
Amendment of bye Laws (Primary other than Cooperative Credit Structure Entity) as prescribed in West Bengal Cooperative Societies Act & Rules Range ARCS / DRCS, Jt. RCS (KMAH/RTAH) 60 days
Amendment of bye Laws (Cooperative Credit Structure Entity) as prescribed in West Bengal Cooperative Societies Act & Rules Range ARCS / DRCS, Jt. RCS (KMAH/RTAH)/ Addl RCS 30 days
Amendment of Bye-Laws (Central) as prescribed in the West Bengal Cooperative Societies Act & Rules JRCS (Zone) 60 days
Amendment of Bye-Laws (Apex) as prescribed in the West Bengal Cooperative Societies Act & Rules Addl RCS, Co-op. Dept. (HQ) 60 days
Providing certified copies relating to Primary & Central Co-op. Society (Papers/ documents as prescribed in West Bengal Cooperative Societies Act & Rules) ARCS/ DRCS (Ranges) Jt. RCS (Law), Co-op Dept. (HQ) 2 weeks
Providing certified copies relating to Apex Co-op. Society Addl. RCS Co-op. Dept. (HQ) 2 week

6. Environment Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Consent to establish & consent to operate (both fresh and renewal) for the green category of small-scale industry except for industry located within the Calcutta Leather Complex General Managers of District Industries Centres, Govt. of WB and Office In-charge,  Sub-districts Industries Centres of Siliguri, Durgapur, and Haldia. 15 days
Consent to establish for the orange category of small-scale industries except industries located within the Calcutta Leather Complex General Managers of District Industries Centres, Govt. of WB and Office In-charge,  Sub-districts Industries Centres of Siliguri, Durgapur, and Haldia. 30 days
Consent to establish green and orange (medium scale) and red (small and medium scale) [ other than environment clearance (EC) attracting industries] DG (Diesel generation) set healthcare units (up to 50 beds)
Both fresh and renewal consent to operate for green (medium scale) orange and red (all small and medium scale industries other than EC attracting industries) DG set healthcare units (up to 50 beds)
Renewal of consent to operate of all large-scale industries EC attracting industries.
In-Charge Regulation Office WB, Pollution Control Board (WBPCB) Red – 60 days
Orange – 30 days
Green – 15 days
Consent to establish for large scale (red / orange/ green) industries [other than environment clearance (EC) attracting industries] set healthcare units (above 50 beds and not more than 200 beds)
Fresh consent to operate all EC attracting industries and all largescale industries, fresh and renewal of consent to operate of Common Effluent Treatment Plant (CETP) and healthcare units (above 50 beds and not more than 200 beds)
In-Charge Circle Office, WBPCB Red – 60 days
Orange – 30 days
Green – 15 days
Consent to establish and consent to operate healthcare units of (more than 200 beds) Senior Environment Engineer Waste Management Cell, WBPCB Red – 60 Days
Consent to establish for Industries/ projects acting environment impact assessment (EIA) notification and its amendments In-Charge Environment Impact Management Cell, WBPCB Red – 60 days
Orange – 30 days
Consent to establish and consent to operate Brickfields DL & LRO of respective districts Orange – 30 days
Consent to establish and consent to operate stone quarries and stone-crushing industries BDO and SDO of the Districts Red – 60 days
Biomedical Waste authorization (more than 200 beds) Senior Environment Engineer Waste Management Cell, WBPCB Red – 60 days
Biomedical Waste authorization (above 50 beds and not more than 200 beds) In-Charge Circle Office, WBPCB Red – 60 days
Biomedical Waste authorization (up to 50 beds) In-Charge Regional Office, WBPCB Red – 60 days
Hazardous waste authorization and restriction certificate for recycling hazardous waste Senior Environment Engineer Waste Management Cell, WBPCB Red – 60 days
Orange – 30 days
Green – 15 days
Restriction of dealers of lead acid battery Senior Environment Engineer Waste Management Cell, WBPCB 30 days
Municipal solid waste authorization Senior Environment Engineer Waste Management Cell, WBPCB 60 days
Restriction of plastic units as per plastic waste (management and handling) Rules 2011 In-Charge Regional Office, WBPCB 30 days
Consent to establish and consent to operate auto LPG dispensing units In-Charge Environment Impact Management Cell, WBPCB Orange – 30 days
Green – 15 days

7. Fire & Emergency Services Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Furnishing report of Fire Occurrence to the assurance company or other person under section 8 of the West Bengal Fire Services Act, 1950 Director General 15 days
Fire Safety Certificate (including renewal) under section 11C of West Bengal Fire Services Act, 1950 Director General 60 days
Fire Safety Certificate (including renewal) under section 11C of West Bengal Fire Services Act, 1950 Divisional Fire Officer of the concerned District 60 days
Issuance of Fire License under section 14 of West Bengal Fire Services Act, 1950 Collector, Fire License 60 days
Issuance of Fire License under section 14 of West Bengal Fire Services Act, 1950 District Magistrate (s) 60 days
Issuance of Fire License under section 14 of West Bengal Fire Services Act, 1950 Deputy Director in the case of North Bengal 60 days
License for selling of rockets under section 9 of West Bengal Fire Services Act,1950 Collector, Fire License 60 days
The temporary structure under section 23A of the West Bengal Fire Services Act, 1950 Director/ Divisional Fire Officer 15 days
Any application made under section 23A of the WBFS Act, 1950 Director/ Divisional Fire Officer 15 days

8. Food & Supplies Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Issue of new Ration Cards (R.O.-1) Inspector (Block)/Rationing Officer 30 days
Change of Address, Age, Name, Sub-name, and Head of family in R.C.(R.O.-2) Inspector (Block)/Rationing Officer 30 days
Duplicate Ration Cards against damaged or defective one Inspector (Block)/Rationing Officer 30 days
Surrender and transfer of Ration Cards Inspector (Block)/Rationing Officer 15 days
Revalidation of Ration Cards Sub-Inspector (Block)/ Rationing Officer 15 days

9. Fisheries, Aquaculture, Aquatic Resources, and Fishing Harbours Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Distribution of Biometric-I- cards for Marine Fishers Assistant Director, Fisheries (Marine) 25 days
Fishermen’s ID Card Assistant Director, Fisheries/ District Fishery Officer, Darjeeling 25 days
Registration of Fishing Vessel or transfer of ownership of Fishing Vessel Assistant Director, Fisheries (Marine) 20 days
Change of Principal Fishing Base Assistant Director, Fisheries (Marine) 20 days
Replacement of Engines in Fishing Boats Assistant Director, Fisheries (Marine) 20 days
Accreditation certificate for fish seed/ hatchery Joint Director of Fisheries (ME & MS) 25 days

10. Health and Family Welfare Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Issuance of Birth Certificate MSVP/Supdt/ BMOH (Hospital) 48 hrs of birth
Medical certification of cause of death Medical Officer Within 5 hours
Issuance of Death Certificate MSVP/Supdt/ BMOH (Hospital) 48 hrs of death
Issuance CE License CMOH of District/ DDHS Admin at KMC 90 days
Issuance of PCPNDT License District Authority 70 days
Dispensing of free drugs and consumables under JSSK MSVP/Supdt/ BMOH at Medical College and Hospital/other hospitals/ RH/BPHC Zero delay
Disbursement of incentive for Institutional Delivery under JSY MSVP/Supdt/ BMOH at Medical College and Hospital/other hospitals/ RH/BPHC Before discharge
of mother
Issuance of Disability Certificate MSVP/Supdt/ BMOH at Medical College and Hospital/other hospitals/ RH/BPHC 30 days
Medico-Legal certification of the injury report Medical Officer 7 days
Medical Fitness Certification MSVP/Supdt/ BMOH at Medical College and Hospital/other hospitals/ RH/BPHC 15 days
Issuance of Drug license Dy. Director, Drug Control 90 days

11. Higher Education Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Providing certified copies of Calcutta Gazette and Electoral Rolls Assistant Director, State Archives 30 days
Providing Search Cases Research Room In-Charge 30 days
Conducting of inspection and submission of inquiry report in relation to the introduction of new subjects/ courses/programs at undergraduate and postgraduate level Joint Secretary, WBSCHE 1 month
Inspection for the introduction of new degree colleges Joint Secretary, WBSCHE 3 months
Recruitment / Selection of Assistant Professors/ Librarians Assistant Secretary, WBCSC 2 years from advertisement
Recruitment of Principals in Government-aided Colleges Assistant Secretary, WBCSC 1 year after the advertisement
Conducting State Eligibility Test for intending Assistant Professors and Librarians Assistant Secretary, WBCSC 1 year from the last date
of received
application
Miscellaneous application Assistant Secretary, WBCSC within 4 months
Conducting examinations for admission to undergraduate/ postgraduate level professional courses Controller of Examinations, WBJEEB 6 months
Publication of results Controller of Examinations, WBJEEB 2 months after the exam
Publication of rank card Controller of Examinations, WBJEEB 20 days after the result
Issuance of duplicate rank card/ admit card Section Officer, WBJEEB 1 month
Conducting Counselling for allotment of seats for admission Registrar, WBJEEB 3 months
Refund of fees to eligible candidates Accounts Officer, WBJEEB 3 months after counseling

12. Home Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Issuance of ‘No Obligation to return to India’ certificate to the Indians who now reside in the USA and Canada for study purpose or employment purposes Assistant Secretary 7 days (Kolkata Police)
20 days (West Bengal Police)
Police verification reports with respect to Indians staying abroad (on the request of the consulate general of India located in various countries) Assistant Secretary 7 days (Kolkata Police)
20 days (West Bengal Police)
Authentication of various documents Assistant Secretary 7 days and 1 day for the report
Issuance of ‘No Objection’ for release of dead bodies of foreigners who die in West Bengal for repatriation of the dead body to his/her country Assistant Secretary 2 days
Issue/renewal of the license under the Private Security Agencies Act, 2005 Controlling Authority 90 days after NOC from Police Authority
Grant of West Bengal State Scholarship to cadets of the National Defence Academy, Pune and Rashtriya Indian Military College, Dehradun Assistant Secretary 20 days
Grant incentives to gallantry awardees of service personnel of the armed forces and Paraplegic Patients Assistant Secretary 20 days
Supply of records, documents, manuals, etc. to readers and Research Scholars Senior Technical Assistant 3 days
Supply of records, documents, manuals, etc. to Research Scholars Registrar of Publications, West Bengal 1 day
Copy of FIR to the Informant Officer-in-Charge / Inspector-in-Charge, Police Station 24 hours from FIR
Copy of G.D. entry Nos, Regarding loss of documents, mobile phones, etc. Inspector-in-Charge, Police Station or Investigation Centre Immediately
Issuance of New Police License for shops, eating houses, restaurants, hotels, boarding & lodging houses, etc. (As per Calcutta Police Act, 1886) Deputy Commissioner of Police, HQ – II 30 days
Renewal of Police License for shops, eating houses, restaurants, hotels, boarding & lodging houses, etc. (As per Calcutta Police Act, 1886) Deputy Commissioner of Police, HQ – II 10 days
Transfer of ownership of shops, eating houses, hotel, boarding & lodging houses, etc. (As per Calcutta Police Act, 1886) Deputy Commissioner of Police, HQ – II 30 working days
Issuance/Renewal of Police certificate for F.L ON/OFF shops, hotel restaurant cum Bar, country spirit shops, Tari shops, etc. (As per Calcutta Police Act, 1886) Deputy Commissioner of Police, HQ – II 15 days
Transfer of ownership of F.L ON/OFF Shops, Hotel with Restaurant cum Bar, Country Spirit Shops, Tari Shops, etc. (As per Calcutta Police Act, 1886) Deputy Commissioner of Police, HQ – II 15 days
Issuance of the copy of the Post Mortem Report & copy of the Inquest Report etc. (As per rule 72, chapter – IV of the PRC) Deputy Commissioner of Police, HQ – II 15 days
Copy of Final Police report in case of a street accident, theft, fire, etc. (As per rule 72, chapter – IV of PRC) Deputy Commissioner of Police, HQ – II 10 days after the investigation
Police clearance for entering security zone i.e. airport, port, etc. Deputy Commissioner of Police, HQ – II 30 days
Renewal of cinema operators’ license (W.B. Cinemas Regulation Act, 1954 & Relevant Rules, 1956) Deputy Commissioner of Police, HQ – II 10 days
Renewal of Cinema License (W.B. Cinema Regulation Act, 1954 & Relevant Rules, 1956) Deputy Commissioner of Police, HQ – II 30 days
Copy of Fire to the informant Officer-in-Charge, Police Station 24 hours after FIR
Copy of G.D. Entry Nos. regarding loss of documents, mobile phones, etc. Inspector-in-Ch, Police Station Immediately
Issue of license regarding public assemblies and processions Sub-divisional Police Officer /DSP or ACP 15 days or 3
days prior
Permission for use of Loudspeakers [only in case of Commissionerate other than Kolkata] Div./Additional Dy. Commissioner of Police 10 days or 3
days prior
Permission for Jatra/ Fairs/ Mela/ Exhibition [Only in case Commissionerate other than Kolkata Deputy Commissioner of Police 10 days
Registration of foreigners Officer-in-charge of Foreigners or Registration Officer 1 day

13. Labour Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Supply of certified copy of Judgement and orders P.A. to Commissioner, Employees’ Compensation, WB 30 days
Information regarding proceedings P.A. to Commissioner, Employees’ Compensation, WB 7 days
Registration and amendment of the certificate of registration of Establishment of Principal Employer under the Contract Labour (Regulation and Abolition) Act, 1970 and Rules thereunder Assistant Labour Commissioner 30 days
Licensing of contractors and amendment, renewal of a license under the Contract Labour (Regulation and Abolition) Act, 1970 and Rules Assistant Labour Commissioner 30 days
Registration and renewal changes of certificates of registration of Shops and Establishments under the West Bengal Shops & Establishment Act, 1963 and Rules Assistant Labour Commissioner 30 days
Registration and amendment of the certificate of registration of establishment under the buildings and other construction workers (Regulation of Employment and Conditions of Services) Act, 1996 and Rules thereunder Assistant Labour Commissioner 30 days
Registration and amendment of the certificate of Registration of Establishment of Principal Employer under the Inter-State Migrant Workmen (Regulation of Employment and Condition of Services) Act, 1979 and Rules Assistant Labour Commissioner 30 days
Licensing of contractors and amendment, renewal of licenses under the Inter-State Migrant Workmen (Regulation of Employment and condition of services) Act, 1979 and Rules Assistant Labour Commissioner 30 days
Registration and amendment, renewal of the certificate of registration of the Motor Transport undertakings under the Motor Transport Workers Act, 1961 and Rules Assistant Labour Commissioner 30 days
Licensing of industrial premises and renewal of licenses under the Beedi and Cigar Workers (Conditions of Employment) Act, 1966 and Rules Assistant Labour Commissioner 90 days
Issuance of registration certificate as per the Trade Unions Act, 1926 to the Applicant Trade Unions Deputy Registrar, Trade Union 42 days
Issuance of a provisional order of Boiler under Form V Assistant/Deputy Director of Boilers 15 days
Issuance of the final certificate of Boiler under Form VI Assistant/Deputy Director of Boilers 6 months after the inspection
Approval of Factory Plan Inspector of Factories, W.B 50 days
Registration and grant of license under the Factories Act, 1948 Inspector of Factories, W.B 65 days
Registration of candidates in the Employment Exchange Officer-in-Charge, Employment Exchange 1 day
Validation of enrolment of job seekers in the Employment Bank Officer-in-Charge, Employment Exchange 1 day
Scholarships/stipend for higher studies (HS to Post Graduation) to the wards of the employees who have contributed to the Labour Welfare Fund Deputy Welfare Commissioner 120 days
Book grant for Class IX & Class X to the wards of the employees who have contributed to the Labour Welfare Fund Deputy Welfare Commissioner 120 days
Financial assistance to the employees and their family members for critical disease who have contributed to the Labour Welfare Fund Deputy Welfare Commissioner 60 days

14. Land & Land Reforms Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Plot Information B.L. & L.R.O. 2 days
Certified copy of Record-of-Right (ROR) B.L. & L.R.O. 2 days
Certified copy of orders passed under the WBLR & WBEA Act B.L. & L.R.O. 2 days
Mutation of land (for industrial purposes) in favor of a petitioner where the name of the vendor(seller/ transferred) from whom the petitioner purchased/ got the land is recorded in ROR B.L. & L.R.O. 21 days
Conversion of Land for industrial purposes BL & LRO/ SDL and DL 30 days

15. Minority Affairs & Madrasah Education Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Merit-cum-Means, Pre-Matric, or Post-Matric Scholarship Manager (Education), WB Minorities Development & Finance Corporation 3 months
Term loan/ education loan of NBCFDC (National Minorities Development & Finance Corporation) Administrative Officer, West Bengal MDFC 3 months
Issuance of no objection certificate and minority status certificate to the Minority Institution Assistant Secretary, MA&ME 3 months

16. Urban Development & Municipal Affairs Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Water Supply
Sanction of new house connection Executive Officer for Municipality/Notified Area Authority, Municipal Secretary for Kolkata Municipal Corporation, or Secretary of the other Municipal Corporations 10 days
Effecting of new house connection/shifting of water connection 45 days
Repairing of water supply line (Minor repairing) 7 days
Arresting leakage of water in mains and washing of ferrule 2 days
Change of shifting of the ferrule 15 days
Supply of water through tanker lorry/water tanker 24 hours
Stoppage of misuse of water due to malfunction/ removal of street taps etc 10 days
Replacement of defective meter 30 days
Actions against the illegal method of taking water from the municipal main pipeline 10 days
Sanction of Building Plan
Approval of site and building plan for the residential buildings having a height of`14.5 meters or above/less Executive Officer for Municipality/ Notified Area Authority; Municipal Secretary for Kolkata Municipal Corporation or Secretary of the other Municipal Corporations 60 days
Sanction of site and building plan for commercial/institutional or mixed-use buildings 60 days
Sanction of the plan for addition, alteration, or repair of old buildings 60 days
Initiating actions against illegal buildings/building activities after receiving a complaint/notice 15 days
Birth and Death Registration
Issuance of Birth and Death certificate Executive Officer for Municipality/ Notified Area Authority; Municipal Secretary for Kolkata Municipal Corporation or Secretary of the other Municipal Corporations 3 days
Birth certificate in case of domestic birth or death 7 days
Issuance of the copy of the Birth and Death certificate 7 days
Issuance of cremation certificate At the time of cremation Immediately
Correction of records related to Birth or Death certificate 15 days
Enlistment of Profession, Trade and Calling, and other Licences
New Enlistment certificate Executive Officer, Municipality and Officer, Municipal Corporations in WB 30 days
Renewal of trade license 10 days
Registration of cart, carriage, etc 15 days
Assessment
Assessment of new holding, partition, and change of name/correction of records Executive Officer for Municipality and Secretary of the Municipal Corporations 60 days
Issuance of any type of certificate or certified copy 60 days
License for advertisement 45 days
The license of private market 60 days
Conservancy
Garbage cleaning from public places Executive Officer, Municipality and Notified Officer, Municipal Corporations in WB 2 days
Removal of animal carcass 1 day
Cleaning of drains/hydrants 7 days
Cleaning of garbage after receipt of Special Cleansing Charge 1 day
Cesspool tank wash 10 days
Cleaning of chocked drain 2 days
Removal of materials dumped on the public thoroughfare 2 days
Electric
Replacement of defective street light/lamp and repairing (Minor) Executive Officer, Municipality/Municipal Corporation 7 days
Installation of new street light and poles 7 days
Public Works
Repairing work of public thoroughfare, or providing temporary thoroughfare till repairing of the road, to avoid any imminent danger to life and property of the public Executive Officer of PWD, Municipality/Municipal Corporation 7 days
Repairing of bridges/ culverts or providing temporary thoroughfare over any watercourse till repairing of the bridge/culvert 15 days
Repairing of drains 2-7 days
Repairing/removal of street furniture 2-7 days
Restoration of road, drain, culvert, etc. after installation/repairing of water supply/electric/ telephone or lines of other utilities lying under or beside such road/drain/culvert, etc 15 day
Urban Local Bodies
Water supply for domestic/industrial building Concerned ULB (Municipal Corporation, Municipality, or Notified Area Authority) 15 days
Sanction of Building Plan 40 days
Occupancy certificate 30 days
Enlistment of Profession Trade and Calling and other licenses 25 days

17. Department of Panchayats & Rural Development

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Registration of vehicles and issue of registration certificate to the owner of a vehicle not registered under the motor vehicles Act or otherwise [under section 47 (1) (I) of the West Bengal Panchayat Act, 1973] Pradhan of the Gram Panchayat 30 years
Issue of certificate for registration of running trade, wholesale or retail within the area of a gram panchayat [under section 47 (1) (I) of the West Bengal Panchayat Act, 1973] Pradhan of the Gram Panchayat 15 days
Grant of permission for a new structure/ building or to make any addiction to the existing structure in any area within the jurisdiction of a gram panchayat in the light of the provision stated under chapter IV of the West Bengal Panchayat (Gram Panchayat Administration Rules, 2004) Pradhan of the Gram Panchayat 60 days
Grand of permission for the purpose of setting up an industry in any area within the jurisdiction of a gram panchayat other than in an industrial park or industrial Estate Pradhan of the Gram Panchayat 15 days
Grant of permission for the erection of a new structure/ building or building having a plinth area upto 300 sq. m. and height upto 6.5 m in any area within the jurisdiction of a Development Authority under Panchayat Samiti other than provision stated under chapter XII of the West Bengal Panchayat (Panchayat samiti administration) Rules, 2008 Executive Officer of the Panchayat Samiti 90 days
Grant of permission for the purpose of setting up an industry within the jurisdiction of a Development Authority under the area of a Panchayat Samiti other than in an Industrial Park or Industrial Estate Executive Officer of the Panchayat Samiti 30 days
Issue of certificate of registration for carrying on trades declared as ‘Trades of Special Nature’ notification by the State Government under subsection (1) of section 116 of the West Bengal Panchayat Act, 1973 subject to fulfillment of the provision stated under rule 58 and 59 of the West Bengal Panchayat (Panchayat Samiti Administration) Rules, 2008 Executive Officer of the Panchayat Samiti 15 days

18. School Education Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Duplicate mark sheet, admit card, or certificate or migration certificate (Secondary/HS) Dy. Secy (WBBSE/WBCHSE) 15 days
Correction of mark sheet/admit card/certificate (Secondary/HS) Dy. Secy (WBBSE/WBCHSE) 30 days
Admission (Primary/Secondary) (Guardian of the student may apply for admission and the concerned District Inspector of the School will arrange for Admission in any neighborhood school within 1 km/2 km from the residence of the student as per RTE norm) District Inspector of School (Primary/Education/Secondary
Education)
30 days
Inspection and DLIT report regarding recognition/NOC of School District Inspector of School 45 days (Preliminary)
60 days (DLIT)

19. Technical Education & Training Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
West Bengal State Council of Technical Education (WBSCTE): Verification of diploma, certificate, and authentication and issuance of migration certificate (for Diploma) Assistant Secretary, West Bengal State Council of Technical Education 30 days
Directorate of Industrial Training: (i) Verification of ITI certificate and authentication
(ii) Verification of apprenticeship certificate under the Apprenticeship Act, 1961, and authentication
Assistant Director (Training), Directorate of Industrial Training 60 days
45 days
West Bengal State Council of Vocational Education and Training: Verification of H.S., VIII plus level Certificate, and authentication and issuance of migration certificate (for Vocational) Assistant Secretary of West Bengal State Council of Vocational Education and Training 30 days

20. Department of Power & Non-Conventional Energy Sources

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Issue of license to electrical contractors Electrical Inspector (EI) /Secretary, W.B Licensing Board (Electrical) 90 days
Renewal of the license to electrical contractors 15 days
Issue of electrical workman’s permit 365 days
Endorsement of further works in subsequent parts of the electrical workman’s permit issued above and Renewal of electrical workman’s permit 15 days
Issue of electrical supervisor’s certificate of competency (SCC) 180 days
Endorsement of further competency in subsequent parts of the SCC issued above and Renewal of SCC Dy.CEI & Secretary, W.B Licensing Board (Electrical) 15 days

21. Transport Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Registration of vehicles and grant of driving license A.R.T.O. 5 days
Issue of particulars of vehicle registration and driving license A.R.T.O. 5 days
Permanent/temporary Goods Carriage Permit A.R.T.O. 5 days
Transfer of vehicle registration A.R.T.O. 10 days

22. Women Development & Social and Child Welfare Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Kanyashree (Rural, Urban, and Kolkata) annual scholarship/ one-time grant and scholarship to handicapped Headmaster of the School 3 months
Various pensions and E.R. Grant/appliances for handicapped D.S.W.O (District) and B.W.O 3 months
E.R. Grant to Handicapped and appliances to PH (Kolkata) Orthoist, O/o the Commissioner of Disability 3 months

23. Forests Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Inquiry for felling permission Under The West Bengal Trees (Protection and Conservation in non-forest areas) Act, 2006 (a) Forest Range Officer (Rural Areas)
(b) Divisional Forest Officer for Municipal Corporations area
30 days
Issuance of Certificate of Clearance in case of Developer Under The West Bengal Trees (Protection and Conservation in non-forest areas) Act, 2006 30 days
Permission to fell trees Under The West Bengal Trees (Protection and Conservation in non-forest Areas) Act, 2016 45 days
Issue of Transit Pass for Timber from non-forest Areas Under The West Bengal Forest Produce Transit Rules 1959 Range of Officer/Deputy Ranger Forester 10 days
Issue of Transit Pass for forest produce from Khasmahal Forests under The West Bengal Forest Produce Transit Rules 1959 Divisional Forest Officer, West Bengal 10 days
Saw Mill license renewal under The West Bengal Forest (Establishment and Regulation of Saw Mills and other Wood-based Industries) Rules 1982 Divisional Forest Officer, West Bengal 30 days

24. Irrigation & Waterways Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Allocation of raw surface water (in principle permission) Executive Engineer, DVC 36 days

25. Tourism Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Issuance of eligibility certificate under the West Bengal Incentive Scheme, 2015 Managing Director 60 days
Granting of sanction or disbursal of a particular incentive Deputy Secretary, Department of Tourism 30 days
Renewal  or Recognition of tour operators Director of Tourism 30 days

26. Housing Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Acceptance of Form A in connection with the registration of Apartment Owners’ Associated under the West Bengal Apartment Ownership Act, 1972 (West Bengal Act XVI of 1972) Competent Authority 60 days
Issuance of certificate of Registration of the Apartment Owners’ Associated under the West Bengal Apartment Ownership Act, 1972 (West Bengal Act XVI of 1972) 10 days
Acceptance of Form C in connection with the transfer of property after the formation of the association under the West Bengal Apartment Ownership Act, 1972 (West Bengal Act XVI of 1972) 30 days
Issuance of offer letter of the State Govt. employees of the Govt. of West Bengal for different Rental Housing Estate (RHE) under the West Bengal Govt. Premises (Regulation of Occupancy) Act, 1984 Competent Authority 60 days
Issuance of license to the State Govt. employee of the Govt. of West Bengal for different Rental Housing Estate (RHE) under control of the Housing Department for the occupation of Rental Housing Estate (RHE) under the West Bengal Govt. Premises (Regulation of Occupancy) Act, 1984 Competent Authority 21 days

27. Industry, Commerce, and Enterprises Department

Designated officers to resolve complaints and time limit for services:

The type of service/issue Designated Officer Time Limit
Allotment of land for industries and business Head of Land Management Division, WBIDC 60 days
Registration of societies under the West Bengal Societies Registration Act, 1961 Registrar, Firms Societies and Non-Trading Corporation (West Bengal) 30 days
Alteration of Memorandum & regulation of the societies registered under the West Bengal Societies Registration Act, 1961 30 days
Submission of annual returns by Societies registered under the West Bengal Societies Registration Act, 1961 7 days
Registration of Partnership firms under the Indian Partnership Act, 1932 30 days
Sanction under the West Bengal State Support for Industries Scheme, 2013 for industrial projects of large-scale units Head of Incentive Division, WBIDC 15 days
Disbursement of sanction amount (partly or Fully) under the West Bengal State Support for Industries Scheme, 2013 for industrial projects of large-scale units Head of Incentive Division, WBIDC 30 days
Sanction of Building Plan Concerned Authority, WBSIDCL/ WBHDC/ WBIDC 30 days
Plinth Inspection and Certificate of Inspection after plinth level completion Concerned Officer, WBIDC/ WBHDC 7 days
Occupancy Certificate Concerned Officer, WBIDC/ WBHDC 8 days
Land availability & allotment Estate Manager, WBSIDCL 60 days
Final Registration Certificate, RC in Part-II (intent Letter) under the West Bengal State Support for Industries Scheme 2013 for industrial projects of large-scale units Director of Industries, WB 60 days

Need more information? Visit the list of departments with notified services under the WBRTPS Act, 2013 by the Government of West Bengal.


Frequently Asked Questions about WB e-District, Govt. of West Bengal

Q. How can I register a complaint about local urban bodies (Municipality/Municipal Corporation) and government offices in West Bengal?
A. You can file your complaint online through West Bengal e-District to get redressal of your grievances from concerned government offices, municipal corporations, and municipalities in West Bengal. Also, you can write a complaint letter to the designated officer of the department.

Q. Where can I escalate my complaint if my issues are not resolved by the Designated Officer of the Government Office?
A. First, use WB e-District to escalate your unresolved complaint to Appellate Officer by opening the previously submitted complaint. For this, use the reference/acknowledgment details. Additionally, write a grievance letter to the concerned Appellate Officer with details of previously unresolved complaints as per the guidelines of the WBRTPS Act, 2013.

Q. What can I do if my complaints are not resolved or I’m not satisfied with Appellate Officer in West Bengal?
A. In this case, you can appeal to the WBRTPS Commission by writing a grievance letter to Review Officer with reference/acknowledgment details of the previously unresolved or unsatisfactory resolution of complaints. Alternatively, You can escalate the disputed matter to the Chief Commissioner of the WBRTPS Commission.

Still not satisfied with the final response? You can also call the CMO Helpline Number of West Bengal or lodge your grievance through IGRS (Integrated Grievance Redressal System) to the Secretary of Grievance Cell of the respective department.


Reference

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