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Manipur Police (Source: manipurpolice.gov.in)

The Manipur Police is the law enforcement agency of the state of Manipur, headed by the Director General of Police (DGP). The Police Department is responsible for maintaining law and order, preventing and detecting crime, enforcing the law, and providing security and assistance to the public.

Administrative Stature:

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  • DGP Office: Headquarters of the Manipur Police
  • Zone: Divided into three zones, each headed by Inspector General of Police (IGP)
  • Range: 4 Ranges, each headed by the Deputy Inspector General (DIG)
  • Districts: There are 16 districts in Manipur, each with its police force. The districts are further subdivided into sub-divisions, circles, and stations.

Special Units and Departments:

The Manipur Police has several special units and departments that deal with specific aspects of policing and security. Some of these are:

  • Crime Investigation Department (CID): To investigate crimes such as murders, rape, illegal activities, economic offences, and other heinous crimes in the state.
  • Police Commandos: Trained in counter-terrorism, anti-insurgency, and VIP protection.
  • Manipur Rifles: Assists the civil police in maintaining law and order, and also participates in counter-insurgency operations.
  • Fire Service: Responds to fire emergencies and disasters. They have 24 fire stations and about 700 personnel.
  • Forensic Science Laboratory: Scientific wing of the Manipur Police, which provides forensic analysis and evidence to the police and courts.

Other special units are Railway Police, Traffic Police, Home Guards and Civil Defence, and Special Branch.

Need instant help or want to report an incident to the Police? You should call the toll-free police helpline number to get help in the case of an emergency. For a police complaint or FIR, you may visit the local police station. Additionally, file your complaint online to the Manipur Police.

At Complaint Hub, you can follow the below instructions and use the official helplines and resolution procedure to raise your concerns successfully or escalate to higher authorities (if the case is not resolved).

How to file an e-FIR or complaint to Manipur Police?

Citizens can file an online FIR (First Information Report) or police complaint based on the incident or case to Manipur Police. Use the Crime and Criminal Tracking Network and Systems (CCTNS) portal for this. Additionally, it would be best if you visited the local police station to submit your FIR formally.

The difference between an FIR and a police complaint is that:

  • An FIR initiates the investigation by the police, whereas a police complaint requires the permission of a magistrate to start the investigation.
  • An FIR can be filed for offences such as murder, rape, robbery, theft, kidnapping, etc., whereas a police complaint can be filed for offences such as cheating, defamation, assault, trespass, etc.

Please note: Women can lodge a Zero FIR at any local police station.

Grievance Redressal Mechanism

Filing a Police Complaint:

Registration Fee No Charges (₹0)
Resolution Period As per the rules defined by Manipur Police (read citizen charter or code of conduct)
FIR Filing Immediately at the Police Station
Copy of FIR Free of Cost (mandatory)

Methods of Lodging an FIR/Complaint with Manipur Police:

  1. Online: Through the CCTNS -Manipur, Citizen Portal or Manipur State Police App
  2. Offline: Dial 112 for Emergency Response. call the helpline number, or visit local police stations in person.
Organizational Structure of Manipur Police
Organizational Structure of Manipur Police (Source: manipurpolice.gov.in)

4 Levels of Escalation:

  • Level 1: Superintendent of Police (SP), District
  • Level 2: Deputy Inspector General of Police (DIG), Range
  • Level 3: Inspector General of Police (IGP), Zone
  • Level 4: Director-General of Police (DGP), Manipur State Police Headquarters

To escalate pending cases, you may contact the designated Police Officer of higher authorities of the respective department.

Please note: If your complaints to the Manipur Police are not resolved or you have any grievance related to their functioning and integrity, you can file a public grievance to the Director General of Police (DGP) or the Appellate Officer for Manipur Police, through the “CM Da Hasi – Integrated Public Grievance Redressal System.

Police Helpline Number

For emergencies requiring assistance from Manipur Police within the state, residents or others can dial the National Helpline Number 112 (Manipur 112) or specific helpline numbers for women, traffic, etc.

Police Control Room Helpline Numbers:

Office/Department, Manipur Police Helpline Number
DG HQ Control Room 112100; +913852450100
Women & Child Helpline 1091
Imphal West +913852450214
Imphal East +913852452669
Thoubal +913848223901
Bishnupur +919615230277
Churachandpur +913874233239
Email dgcrmanipur100@gmail.com

Lodge a Police Complaint

To initiate investigations, file a complaint with the local police station in Manipur or online via the CCTNS (Crime and Criminal Tracking Network & Systems). Provide personal details, information about the accused, and incident details, select the preferred police station, provide a detailed complaint, and attach relevant documents. Submit the complaint either online or offline, and ensure to keep a record of the reference number provided.

Online complaint to the Manipur Police File a complaint
Email dgcrmanipur100@gmail.com
Mobile App Manipur Police
Android | iOS

Note: If your filed complaint remains unresolved or receives no response within 7 days of submission, escalate it to the District SP in your region.

You can also write to the Police HQ at:

  • Address: DGP Control Room, Old Jail Road, Imphal – 795001 Manipur.
  • Email: mpccimail@gmail.com

File an FIR

Filing an FIR is a legal right of every citizen, and the police cannot refuse to register an FIR if the offence is cognizable.

To register an FIR to Manipur Police: Visit the nearest Police Station to orally or in writing report the incident (civil and criminal cases) or file an e-FIR (for unknown accused and non-SR cases) with Manipur Police via CCTNS Manipur.

Required details:

  • Complainant: Name, current & permanent address.
  • Incident: Date, location, details.
  • Description: Explain the incident.
  • Victim: Personal info, address, statement.
  • Stolen Property: Type (jewellery, electronics, etc.).
  • Motor Vehicle Details (if applicable): Vehicle number, model, RTO registration.
  • Attach supporting documents, images, or videos.

CCTNS – Manipur Police for lodging an online FIR:

e-FIR to the Manipur Police File an FIR
View filed FIR View/track
Contact your Police Station Click Here

Tip: Must obtain a copy of the FIR and an acknowledgement receipt with the FIR Number if filed at the local Police Station.

If the police refuse to register an FIR or delay or harass the informant, the informant can take the following steps:

  • Approach the higher authorities, such as the SP, the DGP, or the Home Secretary, and complain to the erring officer through “CM Da HASI – IPGRS”.
  • File a complaint to the State Human Rights Commission or the National Human Rights Commission for an intervention.
  • File a writ petition in the High Court or the Supreme Court to direct the police to register the FIR.

Online Citizen Services

The Manipur Police also provides various online citizen services, such as:

  • Verification Services: This service allows citizens to apply for verification of character, antecedents, tenants, domestic help, employees, etc., online.
  • Missing Person Report: Report a missing person online, and also search for the missing person in the database of the police.
  • Stolen Vehicle Report: Register a stolen vehicle online, and also check the status of the recovery of the vehicle.
  • Traffic Challan Payment: To pay the traffic challans online, using a debit card, credit card, or net banking.
  • Licenses/Approvals: Apply for various licenses such as arms or hotels/bars and approvals for events, strikes, protests, etc.

To access these services, visit “https://mnpcitizenportal.gov.in/” and register yourself as a citizen.

Need more information from Manipur Police? You should file an RTI online (Right to Information) to get desired information regarding your case or concerns from the concerned department if required.

Level 1: District Superintendent of Police (SP)

If the issue raised in a complaint or case remains unresolved at the local police station or involves serious matters, you have the option to escalate their cases to the District Superintendent of Police (DSP) within their respective district police headquarters.

Contact Details of District SP:

SP, District Phone Number and Email
Bishnupur Phone: +913874222604
Email: spbpr@nic.in
Chandel Phone: +917629850205
Email: sp-chandel@manipur.gov.in
Churachandpur Phone: +916909161233
Email: N/A
Imphal East Phone: +913852452669
+913852452669
Email: N/A
Imphal West Phone: +913852451585, +913852450159, +913852450214
Email: sp.iw-mn@gov.in
Jiribam Phone: +919612007472
Email: sp-jiribam@manipur.gov.in
Kakching Phone: +919383280677
Email: sp.kak-mn@gov.in
Kamjong Phone: +917005496412
Email: N/A
Kangpokpi Phone: +919612700785
Email: sp-kangpokpi@gov.in
Noney Phone: +917640807395
Email: noney@manipur.gov.in
Pherzawl Phone: N/A
Email: sp-pherzawl@gov.in
Senapati Phone: +913871222100
Email: sp.spt-mn@manipur.gov.in
Tamenglong Phone: +913877267008
Email: sp-tamenglong@gov.in
Tengnoupal Phone: N/A
Email: sp-tengnoupal@manipur.gov.in
Thoubal Phone: +913848222415
Email: sp-tbl-mn@nic.in
Ukhrul Phone: +913870265922
Email: N/A

Level 2: Range Deputy Inspector General of Police (DIG)

At the Range level, the Range Deputy Inspector General of Police (DIG) for Manipur Police is appointed to oversee law enforcement within the ranges. They can start investigations for cases that remain unresolved at the District HQ level. If concerns persist, they can be further escalated to the IGP at the Zonal Office for resolution.

Manipur Police has 4 Ranges:

  1. Imphal Range: Districts are Imphal West, Imphal East, Kangpokpi, and Senapati.
  2. Bishnupur Range: Districts of Bishnupur, Churachandpur, Chandel, and Tengnoupal.
  3. Tamenglong Range: Districts of Tamenglong, Noney, Ukhrul, and Kamjong.
  4. Jiribam Range: Districts of Jiribam and Pherzawl.

Level 3: Zonal Inspector General of Police (IGP)

If your cases or grievances lodged at the Range DIG headquarters in Manipur are not addressed within the stipulated period, escalate the matter to the Inspector General of Police (IGP) at the respective Zonal Office of the Manipur Police. It is compulsory to include the acknowledgement number or case/FIR ID as a reference to previously submitted complaints.

Manipur Police has 2 Zones:

  • Imphal Zone: Covers Imphal West, Imphal East, Thoubal, and Kakching.
  • Bishnupur Zone: Covers the districts of Bishnupur, Churachandpur, Chandel, Tengnoupal, Tamenglong, Noney, Ukhrul, Kamjong, Pherzawl, and Jiribam.

Level 4: Director General of Police (DGP), Manipur Police

Within the Manipur Police, the Director General of Police (DGP) serves as the administrative head, holding authority over all police matters and jurisdictions in Manipur, including those under the Zone Inspector General of Police (IGP) and other police departments. In unresolved complaints, cases, or allegations of bribery, misconduct, or harassment involving police officers, you should escalate the matter to the DGP Office for further action.

Contact Manipur DGP Office:

Designation Official Phone Numbers and Email
Director General of Police (DGP), Manipur Phone: +913852451166, +913852450289
Fax: +913852449825
Email: dgp-mnp@nic.in
IGP(Adm/Provisioning) Phone: +913852451093, +913852442465
Email: igp.adm-mn@gov.in
CID(CB) Phone: +913852451501
Email: cidcb-mn@nic.in
CID(SB) Phone: +913852450424, +913852450504
Fax: +913852445149,
Email: cid-sb@nic.in

Note: If you need more help, you may contact the Director General of Police at the Police Headquarters of Manipur Police to escalate your cases or complaints.

Want to file a case in court? Know, “how to file a case online by e-filing to District/High Courts?


Reference:

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