Xiaomi Inc. is a manufacturer and designer of electronic products, home appliances, accessories, mobile devices, software, and ecosystem products.
The products of Xiaomi Corporation under the brand name MI (Mobile Internet) and Redmi are available worldwide. People from each and every corner of the globe are using its devices and products.
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Due to the affordable prices and durability of mobile devices and their ecosystem products, lower to mid-range income groups are the major customers. Sometimes devices and products get defective or some parts do not work in the given warranty period.
To resolve any issue, get help or register a complaint to the customer care support team, or to the concerned grievance redressal authorities of MI at the regional official address/office, you can call the toll-free customer care number, e-mail, or lodge an online complaint.
Note – The contact details of the MI support team, and official details of the regional offices and concerned authorities are verified by the Complaint Hub by using the references as mentioned. You can use this global support information to get faster redressal of your issues from across the world.
How to Register a Complaint to MI (Xiaomi)?
Xiaomi has an integrated global support team to resolve the issues and queries of customers. MI has many regional offices and a dedicated customer care number, e-mail, and other helplines of the concerned regions and countries to redress the problems related to the electronics products, mobile devices, laptops, accessories, software, or other services offered by the MI.
Instruction – Complaint Registration Fee & Redressal Time by Xiaomi:
| Complaint Registration Fee | No Charges (0) |
| Redressal Time | Immediately or up to 7 days (depending on the issue) |
| MI Product Warranty Period (Select your region) |
View Warranty |
The available options are to lodge a complaint to the MI support team or nodal officers:
- The Toll-Free Customer Care Numbers
- E-mail of Support Team
- Online Mechanisms: Service & Chat, WhatsApp, and Social Media Support
You can use these ways to raise your concerns. The descriptive official details are provided in the sections below, you can the contact details of concerned countries to raise your grievance to the regional officials or appointed support members at the local MI store/service center.
Xiaomi Global Support: MI Helpline Numbers, E-mail, and Online Service & Chat
The support helplines of MI like toll-free customer care numbers, e-mail, and online service (to book online repair services at the doorstep, lodge online complaints, etc.) & chat with the representative via WhatsApp, chatbot, and raise a concern on social media support account (Twitter or Facebook).
MI GLOBAL HELPLINE/SUPPORT –
- The Email for Xiaomi Global Service and Support is support.global@support.mi.com
- MI Global Social Media Support accounts are:
Note – If you are not satisfied with the final redressal of the issues by MI (Xiaomi) within the given warranty period or have any concerns related to the quality of the product or higher price charges, you may file a petition or lodge a grievance to the Consumer Court/Commission of your concerned countries/nation.
INDIA
The toll-free customer care number, e-mail, and links of MI to lodge online Complaints in India: Mon-Sun 8.00 AM to 11.00 PM IST
| MI Customer Care/Complaint Number |
18001036286 |
| E-mail |
service.in@xiaomi.com |
| Online MI Service & Chat Support (Locate Authorized Service Center) |
Click Here |
| Book Online/Doorstep Service | Book Appointment |
| Prices of Spare Parts (For Repair/Replacement) |
View Price List |
| MI Social Media Support | Twitter | Facebook |
Note – In India, if you have bought a product or service from MI but the issue is not resolved by MI Support and any appointed grievance officer by Xiaomi within the given warranty period or as per the instructions, policies & guidelines specified by the MI, You may call at National Consumer Helpline Number 1800114000 and also lodge an online grievance or file a petition to Consumer Court under the Consumer Protection Act, 2019.
The MI support and contact details of the different countries are given below, use this information to resolve the issues of the products or request a replacement.
ASIA
MI Customer Support, and Contact Details in Asian Countries:
Hong Kong
MI Support in Hong Kong: Mon-Sun 9:00 to 18.00 HKT
| MI Customer Care Number (HK) | 30773620 |
| service.hk@support.mi.com | |
| MI Online Support & Chat (HK) | Click Here |
| MI Repair Centers in Hong Kong | View Service Center |
Tips – If you are not satisfied with the final solution of the MI support or your problems related to devices or services are not resolved by Xiaomi Inc., you may approach the Hong Kong Consumer Council (consumer.org.hk) to file an online complaint or inquiry.
Indonesia
Xiami Inc. (MI) Customer Support in Indonesia: Mon-Fri 9:00-18:00 WIT
| MI Customer Care Number (ID) | 00180300650029 (Toll-Free), 02150960328 |
| Xiaomi WhatsApp Number | +6282117236765 |
| service.id@support.mi.com | |
| Online Customer Support & Chat |
Click Here |
| MI Repair & Service Center in Indonesia | View MI Centers |
Note – Not satisfied with the final redressal of issues in products & services of Xiaomi, Indonesia? You may file a complaint to National Consumer Protection Agency (BPKN), Indonesia by following the guidelines and providing the asked information. Read more about Consumer Education & Protection and its functions.
Japan
Xiaomi Customer Support & Contact Details in Japan for Technical Help, Queries & Complaints: Reception hours: 9:00 to 18:00 (excluding our regular holidays)
| MI Customer Care Number (JP) | 0120300521 |
| service.jp@support.mi.com | |
| Xiaomi Online Customer Support (Live Chat) and Repair/Service Centers in Japan | Click Here |
Note – Not satisfied with MI services like repair/replacement within the warranty period, quality of the product, or any violation of consumer rights by Xiaomi authorized service centers in Japan?
You may file a complaint to the National Consumer Affairs Center of Japan to protect your consumer rights and resolve disputes.
Macao
MI Customer Support (For Complaints, Help & Queries) in Macao: 9:00-18:00 CST
| service.mo@support.mi.com | |
| MI Macao Warranty Policy/Help | View Policy/Get Help |
Note – If not satisfied or the device is not repaired/ higher charges by the Xiaomi service/repair centre, you may approach the Macao Consumer Council to file an online complaint about the services of MI.
Taiwan
Xiaomi Customer Support in Taiwan to Lodge Complaints & Get Help: Mon-Sun 9:00-18:00 CST
| MI Customer Care Number (TW) | 0277255376 |
| service.tw@support.mi.com | |
| Online MI Support & Chat | Click Here |
| Contact Details of Xiaomi Repair/Service Center in Taiwan | View Service Center |
Note – Unsatisfactory redressal of issue (products & services), not repaired by MI service centres of Taiwan, or violated the consumer rights? You may file a complaint to Consumer Protection Committee, Taiwan, and also know the Consumer Rights Protection to defend yourself as a consumer.
Malaysia
MI Customer Care Support in Malaysia to Redress the Issues/Complaints: Mon-Fri 9:00-18:00 MAT
| MI Customer Care Number (MY) | 1800180112 |
| service.my@support.mi.com | |
| MI Online Chat Support (MY) | Click Here |
| MI Authorized Repair/Service Centers with Contact Details in Malaysia | View MI Service Center |
Note – If you are not satisfied with the price/quality of products or repair services of Xiaomi in Malaysia then you may file a complaint to the Consumer Protection Commission KPDNHEP of Malaysia.
To know more, read the Consumer Protection Programme of the National Consumer Advisory Council (NCAC) under the Ministry of Domestic Trade and Cost of Living, Malaysia.
Philippines
Xiaomi Customer Support for Help & Complaints in the Philippines: Mon-Fri 9:00-18:00 PHT
| MI Customer Care Number (PH) | 180013120048 (PLDT) 180083865529 (Global) |
| service.ph@support.mi.com | |
| MI Live Chat & Online Support (PH) | Click Here |
| Details of Xiaomi Repair/Service Centers in the Philippines | View MI Service Centers |
Note – If you are not satisfied with the final redressal of issues/warranties, quality of products, or services of Xiaomi in the Philippines, you may approach the Fair Trade Enforcement Bureau, DTI (Consumer Protection Commission) of the Philippines to lodge a complaint.
To know more, read the Consumer Education and Rights as prescribed by the Department of Trade & Industry (DTI), Government of Philippines.
Singapore
MI Customer Care Support & Helplines in Singapore to Raise Issues: Mon-Fri 9:00-18:00 SGT
| MI Customer Care Number (SG) | 8008528474 |
| service.sg@support.mi.com | |
| Xiaomi Online Support & Chat | Click Here |
| MI Exclusive Repair/Service Centers in Singapore | View MI Service Center |
Note – Not satisfied with the final redressal about the device issues, charges, and warranties of the MI products & services? You may lodge a complaint to the Consumer Association of Singapore (CASE) and know the consumer rights.
Turkey
Xiaomi Customer Support in Turkey to Redress Complaints & Queries: Mon-Fri 09:00-17:30 (mi.com orders), Mon-Fri 09:00-19:00 (Other)
| MI Customer Care Number (TR) | 08006212226 |
| service.tr@support.mi.com (After Sales Support) service.tr.orders@support.mi.com (mi.com Orders) |
|
| MI Live Chat & Online Support (TR) | Click Here |
| Xiaomi Repair/Service Centers in Turkey | View MI Service Centers |
Note – Unsatisfactory redressal of problems, not repairing/replacing the product within the warranty period, higher charges, or unethical practices by Xiaomi in Turkey? You may approach the Consumer Arbitration Committee/Consumer Court of the Government of Turkey.”
Read the consumer rights and citizen advice of Consumer Academy published by the Turkish Republic Ministry of Customs and Trade.
Thailand
MI Customer Care Helplines & Support for Queries & Complaints: Mon-Fri 9:00-18:00 TST
| MI Customer Care Number (TH) | 1800014171 |
| service.th@support.mi.com | |
| MI Online Customer Support & Warranty | Click Here |
| Contact Details of Xiaomi Service/Repair Centers in Thailand | View MI Service Centers |
Note – If you are not satisfied with the quality of the product, the repairing/warranty services of MI, or unfair practices by any Xiaomi store, you may file a complaint to the Office of the Consumer Protection Board (OCPB), Government of Thailand.
Read the recommendation for consumers by OCPB to know consumer rights.
Vietnam
Xiaomi Customer Support in Vietnam for Queries & Complaints: Mon-Fri 9:00-18:00 VST
| MI Customer Care Number (VN) | 1800400410 |
| service.vn@support.mi.com | |
| MI Online Support & Warranty (VN) | Click Here |
| Contact Xiaomi Authorized Service/Repair Centers in Vietnam | View MI Service Centers |
Note – Not satisfied with the warranty services, charges, business practices, or quality of products & services of Xiaomi? You may approach the Vietnam Competition and Consumer Authority to file a complaint.
Read the information for consumers by the Consumer Protection Association of the Ministry of Industry and Trade, Government of Vietnam to know the rights.
AFRICA
The Customer Support Helplines of MI (Xiaomi) in the African Countries:
Morocco
MI Customer Care Support & Helplines in Morocco for Help, Queries & Complaints: Mon-Fri 9:00-19:00 GMT+1
| MI Customer Care Number (MA) | 0800090190 |
| service.ma@support.mi.com | |
| MI Online Customer Support & Help | Click Here |
| Xiaomi Repair/Service Centers in Morocco | View MI Service Centers |
Note – If you are not satisfied with the final redressal of problems, repair/replacement of product within the warranty period by MI, or facing any unethical business practices by Xiaomi in Morocco then you may file a complaint to Consumer Protection Associations/ Court under the Ministry of Industry and Trade, Kingdom of Morocco.
Read the National Consumer Rights to be aware of the rights.
Egypt
Xiaomi Customer Care Support & Helplines for Products/Service Queries & Complaints: Sun-Thu 9:00-18:00 GMT+2
| E-mail of MI Customer Support (EG) | service.eg@support.mi.com |
| MI Online Support & Warranty (EG) | Click Here |
| Xiaomi Repair/Service Centers in Egypt | View MI Service Centers |
Note – Not satisfied with warranty services, quality of product or services of MI, or facing unethical business practices by Xiaomi in Egypt? You may file a complaint to the Consumer Protection Agency under the Ministry of Trade and Industry, Government of Egypt.
Read the consumer guidelines to utilize consumer rights to protect your interests.
EUROPE
MI (Xiaomi) Customer Care Support & Helplines for the European Countries:
France
MI Customer Support Details for Product Queries, Help, & Complaints: Mon-Fri 9:00-20:00, Sat 9:00-18:00 FST
| MI Customer Care Number (FR) | 0805370916 |
| service.fr@support.mi.com | |
| MI Online Customer Support & Chat | Click Here |
| MI Service/Repair Center (Online Request) | Book an Appointment |
Note – If you are not satisfied with the repair/replacement services within the warranty period or services (unethical practices) of MI-exclusive/authorized service centres (Xiaomi) in France, you may approach the Directorate General for Competition, Consumer Affairs and Fraud Prevention (DGCCRF), France to resolve the consumer disputes.
Read the ways to resolve consumer complaints provided by the European Commission.
Italy
MI Customer Care Support & Contact Details for Help & Complaints in Italy: Mon-Fri 9:00-20:00, Sat 9:00-18:00 CEST
| MI Customer Care Number (IT) | 800690921 |
| service.it@support.mi.com | |
| Xiaomi Online Support & Live Chat | Click Here |
| Request Online for MI Product Repair/ Return/ Service in Italy | Book an Appointment |
Note – Not satisfied with product quality, repair/replacement services in the warranty period, or any unusual business practices by Xiaomi or its authorized service centres in Italy? You may file a complaint to the Competition and Market Guarantor Authority (AGCM), Italy to protect your consumer rights and fair business practices.
Read the alternative ways to resolve consumer complaints within Italy’s jurisdiction or European Commission.
Spain
Xiaomi Customer Support to Resolve Queries & Complaints in Spain: Mon-Fri 9:00-21:00, Sat 9:00-18:00 CEST
| MI Customer Care Number (ES) | 900128128 |
| service.es@support.mi.com | |
| Xiaomi Online Service Support & Chat (ES) | Click Here |
| Book Online MI Repair/Service Appointment in Spain | Book Now |
Note – Not satisfied with MI services like customer support for the product, quality of service/product, repair/replacement within the warranty period, high charges, or unethical business practices in Spain by Xiaomi Exclusive/Authorized Centers?
You may file a complaint to the Director General for Consumer Affairs, Spain to resolve consumer disputes or issues. Also, know the ways to resolve your consumer claim at European Commission in the EU or Spain.
Netherlands
MI Customer Care Help & Support to Resolve Queries & Complaints in the Netherlands: Mon-Fri 9:00-18:00 CEST
| MI Customer Care Number (NL) | 08003344553 |
| service.nl@support.mi.com | |
| MI Online Repair/Service Support for Products and Live Chat | Click Here |
Note – Have you not been satisfied with the services & products of Xiaomi within the warranty period, have unsatisfactory responses for repair/replacement of products by the MI-authorized service centres, or facing unethical business practices in the jurisdiction of the Netherlands?
You have the right to approach the Authority for Consumers & Markets, Netherlands to file a complaint and know the alternative ways to resolve consumer disputes to get what you deserve as a consumer.
Germany
Xiaomi Customer Support & Helpline in Germany to Redress the Product/Service Queries & Complaints: Mon-Fri 8:00-20:00, Sat 9:00-18:00 CEST
| MI Customer Care Number (DE) | 08002231144 |
| service.de@support.mi.com | |
| Xiaomi Online Customer Service & Chat Support (DE) | Click Here |
| Contact Details of MI Repair/Service Centers in Germany | View MI Service Centers |
Note – Not satisfied by the services of MI like repair/replacement in the warranty period, unsatisfactory, low-quality products & services by Xiaomi in Germany, or others?
You may file a complaint to the Federation of German Consumer Organisations (VZBV), Germany, and also know the available alternative consumer disputes resolution authorities of the European Commission that are available in Germany.
Poland
Xiaomi Customer Support & Helplines in Poland for Product Complaints & Queries: Mon-Fri 8:00-20:00 CET
| MI Customer Care Number (PL) | +48800111332 |
| service.pl@support.mi.com | |
| Xiaomi Online Service & Support (PL) | Click Here |
| MI Authorized Repair/Service Centers in Poland | View MI Service Center |
Note – Not satisfied with the products & services of Xiaomi like the quality of products, repair/replacement at MI service centres, warranty services, or any violation of consumer rights in Poland?
You may approach the Office of Competition and Consumer Protection, Poland to file a complaint about the violation of consumer rights and know the alternative way to resolve consumer disputes provided by the European Commission in Poland.
Portugal
MI Customer Care Help & Support in Poland to Redress Queries & Complaints about Products & Services: Mon-Fri 9:00-18:00 UTC
| MI Customer Care Number (PT) | 351800600908 |
| MI Online Customer Support & Services in Portugal | Click Here |
| Xiaomi Stores/Service centres in Portugal | View MI Stores/Centers |
Note – If you are not satisfied with products/services or the warranty policies are violated by the Xiaomi stores/service centres (repair/replacement), or violation of any consumer rights in Portugal then you have the option to file a complaint to the Ministry of Economy, Innovation and Development – Consumer Directorate-General, Portugal to protect your rights.
Read the alternative ways to resolve consumer claims/disputes within the jurisdiction of Portugal and the European Commission (EU).
Romania
Xiaomi Customer Helplines & Support in Romania for Product Issues, Queries, and Complaints: Mo-Sa 10 am-7 pm CET
| MI Customer Care Number (RO) | 800885835 |
| service.ro@support.mi.com | |
| Xiaomi Online Support for Complaints, Return & Service in Romania | Click Here |
Note – Unsatisfied with products, services or redressal of problems (repair/replacement within the warranty period), or business practices of Xiaomi in Romania?
You may file a complaint to the European Consumer Centre, Romania (ECC Net) for the violation of consumer rights. Read the alternative options to resolve consumer complaints that come under European Commission or Romania.
Greece
MI Customer Care Help & Support Details in Greece for Complaints & Queries about Services/Products:
Mon-Sun (Customer Service): 09.00-21.00,
Mon-Fri (Technical Support): 09.00-18.00
| MI Customer Care Number (GR) | Customer Service: 2119991515 Technical Support: 2112345544 |
| service.gr@support.mi.com | |
| Xiaomi Online Support and Repair/ Service Centers in Greece | Click Here |
Note – If you are not satisfied with the redressal of the issues (warranty, replacement/repair), services or quality of products, or business practices of Xiaomi in Greece then you can approach the European Consumer Centre, Greece (ECC Net) to protect your rights.
Read the alternative consumer dispute resolution methods as specified by the European Commission in the jurisdiction of Greece.
United Kingdom (UK)
Xiaomi Customer Support & Contact Details in the United Kingdom for MI Product/Service Complaints & Queries: Mon-Sat 9:00-18:00 BST
| MI Customer Care Number (UK) | 08009160561 |
| service.uk@support.mi.com | |
| Xiaomi Online Customer Support & Live Chat (UK) | Click Here |
| Contact Details of MI Repair/ Service Centres in United Kingdom | View MI Service Center |
Note – Not satisfied with services (repair/replacement or warranty) of Xiaomi, quality of products, or any consumer rights violated by the MI authorized service centres?
You may lodge a complaint to the Consumer Centre Helpline, UK, and If you have bought products in EU countries then at the UK International Consumer Centre (UKICC) to protect your consumer rights so you can get fair & reasonable service.
Russia
MI Customer Care Support and Helplines in Russia for Product Issues, Help & Complaints: Mon-Fri 9:00-20:00 EETDST
| MI Customer Care Number (RU) | 88007756615 |
| service.ru@xiaomi.com | |
| MI Online Support & Live Chat (RU) | Click Here |
| Contact/ Locate of Xiaomi Repair/ Service Centers in Russia | View MI Service Centers |
Note – Not satisfied with the product or services of Xiaomi or violated any consumer right in Russia? You may approach the Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing, Russia to resolve consumer disputes or to protect your consumer rights.
NORTH AMERICA
The Customer Support and Contact Details of Xiaomi in North American Countries:
United States (USA)
Xiaomi Customer Care Support & Helplines in the United States (USA) to Redress Complaints & Queries of Consumers: Mon-Fri 8:00-18:00 CST
| MI Customer Care Number (US) | 18339426648 |
| service.us@support.mi.com | |
| Xiaomi Online Support and Services in USA | Click Here |
| MI Product & Service Warranty (US) | View Warranty |
Note – Not satisfied with the quality of products or services provided by Xiaomi, unsatisfactory redressed of issues (repair/replacement), or unfair business practices by MI in the USA?
You may file a complaint to Consumer Protection Agency, USA to resolve the consumer disputes or to protect your consumer rights. Read the consumer advice of the Federal Trade Commission (FTC), USA.
Mexico
Xiaomi (MI) Customer Care Support & Contact Details in Mexico for Advice, Queries, and Complaints: Mon-Fri 9:00-18:00 UTC-6
| MI Customer Care Number (MX) | 8002692630 |
| service.mx@support.mi.com | |
| MI Online Support & Warranty Services (MX) | Click Here |
| Xiaomi Local Repair/Service Center in Mexico | View MI Service Centers |
Note – Have you not been satisfied with the final redressal (replacement/repair) of services by Xiaomi, the quality of the product/service, or facing any unfair trade/business practices by MI Stores/Service Centers in Mexico?
If your consumer rights have been violated, you may file a complaint to the Federal Agency of Consumer Affairs (PROFECO), Mexico to resolve the disputes about the consumer products & services.
SOUTH AMERICA
Chile
Xiaomi Customer Help & Support Details in Chile for Queries & Complaints: Mon-Fri 9:00-18:00 UTC-4
| MI Customer Care Number (CL) | 800004227 |
| service.cl@support.mi.com | |
| Xiaomi Online Support & Warranty Service in Chile | Click Here |
Note – Not satisfied with the quality of the product, or warranty services of Xiaomi, or have any complaints about violation of consumer rights in Chile?
You may file a complaint to the National Consumer Service (SERNAC), Chile to raise your concerns to the concerned regional authority. Read the consumer education & guide to know about consumer rights and ways to protect yourself.
Peru
Xiaomi Customer Support and Helpline Details in Peru for Product Services, Queries & Complaints: Mon-Fri 9:00-18:00 UTC-5
| MI Customer Care Number (PE) | 080009040 |
| service.pe@support.mi.com | |
| Xiaomi Online Support and Repair/Service Centers in Peru | Click Here |
Note – Not satisfied with the product quality or violation of any consumer rights by Xiaomi authorized service centres in Peru? You may approach the Defense of Competition and the Protection of Intellectual Property, Peru to file a complaint about the consumer dispute.
List of MI Products
The list of electronics, accessories, and ecosystem products of MI:
- Xiaomi Phones
- Redmi Phones
- TV (OLED, Smart TV, etc.)
- Laptops & Tablets
- Accessories
- Home Appliances
- Audio Devices
You can buy the products of these categories from the MI store, e-commerce market platforms, or any local retailers in your region.
Tips – Be aware, always take the invoice/bill for the purchasing of products to ensure transparency and to claim the warranty. It can be used in the consumer court/commission to demand compensation for the monetary loss or product value.
Frequently Asked Questions about Xiaomi
Q. What are the global customer care helplines of Xiaomi?
A. The e-mail for global support and complaints is support.global@support.mi.com which can be used to get technical help, resolve queries and raise issues from any country.
Q. What is the warranty period of the MI products (Electronic/accessories)?
A. The warranty period for many Xiaomi products is 1 year but for some accessories and products, it can warry with regions/countries. You can visit the warranty page of the MI store to know more.
Q. Where can I Approach if my product is not repaired within the warranty period by the Xiaomi service centres or not satisfied with services?
A. You may approach the consumer affairs authority of your region to file a complaint about the violation of consumer rights.
