Godrej Smarcare is a brand of Godrej Appliances, a part of the Godrej & Boyce Group. Smartcare offers various home appliances such as electronic products (ACs, Microwaves, refrigerators, etc.), maintenance services, and accessories (furniture, security products, locks, etc.). The other subsidiary divisions of Godrej Group are:
- Godrej Locking Solutions & Systems
- Godrej Security Solutions
- Godrej Consumer Products
- Godrej Interio
- Godrej Vending
Want to complain about Godrej Smartcare Appliances? You can call Godrej Smartcare’s customer care number, email your concerns, or submit your complaint online by submitting a service request, social channels, or mobile app.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Contact Godrej Appliances if you have complaints about the following:
- Refrigerators
- Air Conditioners
- Washing Machines
- Microwave Ovens
- Dishwashers
- Air Coolers
- Personal Food and Beverage Cooler
- Viroshield
- Stabilizers
- Accessories
You can complain about products and services in other categories, such as repair, service centre, warranty, maintenance, security, home furniture, office furniture, and locks.
Still, not resolved? Escalate your complaint to the Head of Customer Service at the Head Office of the Godrej & Boyce Mfg. Co. Ltd. Further, you may approach the Consumer Commission.
How to File a Complaint of Godrej Appliances (Smartcare)?
Following Godrej Smartcare’s customer service policy, the complaint resolution process has two levels. Initially, customers can directly complain to the customer service representatives through online support (Service Request), helpline number, or via email. If unresolved at the first level, customers can escalate it to the next level.
Grievance Redressal Mechanism:
| Registration Fee | No Charges (0) |
| Resolution Period | Up to 30 days (It may vary, please read T&C and refund/cancellation policy of Godrej Smartcare) |
| Return/Refund Period* | 7 to 15 business days |
*Note: For payment, order, and cancellation disputes, read the Godrej policies for warranty, orders & cancellation, and shopping.
2 Levels of Lodging Complaint (Escalation):
- Level 1: Customer Care, Godrej Smartcare
- Toll-free complaint number
- Email/WhatsApp
- Submit a complaint online
- Level 2: Nodal Officer, Godrej & Boyce Mfg. Co. Ltd.
Please note: If you are dissatisfied with the final resolution of Godrej Smartcare, you may file a consumer complaint to the National Consumer Helpline (NCH) of the Department of Consumer Affairs for arbitration or the Consumer Commission (NCDRC) for compensation.
Level 1: Customer Care, Godrej Appliances
If you are facing any issues with products or services related to Godrej Appliances, including defects, maintenance, repair, warranty, or concerns regarding payments and charges, please contact customer care through the helpline number, email, or WhatsApp.
For faster resolution, you can also register your complaint online using the Godrej Smart Life App. Provide the following details in your complaint:
- Product ID (Bar Code)
- Order ID (if applicable)
- Subject of complaint
- Description of the issue with the product or service
- Supporting documents such as bills, e-invoices, or images of products.
Contact customer service using customer care number and online platform:
- Godrej Complaint Number: 18002095511
- SMS “godrejcare”: 56677
- Email: smartcare@godrej.com; vending@godrej.com (Godrej Vending)
- Complain online to Godrej Smartcare: File a complaint
- WhatsApp Number: Message on +919321665511
Tip: Beware of scams, don’t share bank/personal details; use only the official Godrej Smart Life app or portal for help. Stay safe!
Please note: For complaints related to ISI (Indian Standards Institution) Mark, register a complaint online to the Bureau of India Standards (BIS), Ministry of Consumer Affairs to report the violation of the compliance laws.
Godrej Smartcare Support
Online Godrej Customer Help and Service Center Details:
| Service Request (Maintenance/Warranty) | Click to request |
| Track request | Click to track |
| Key Duplication Center (Godrej Locks) | Click to Contact |
| Godrej Appliance Support | Web: Online Support Centre |
Note: For disputes related to Godrej dealer services, log in at the Dealer (Seller) (godrej.com) portal or for vendor support, log in at the Vendor (godrej.com) portal to raise your concerns.
Level 2: Nodal Officer (National Service Head), Godrej Appliances
As per Godrej Appliances’ customer service policy, if your initial complaint (level 1) remains unresolved within the stipulated resolution period, you can escalate it to the National Service Head (Nodal officer) of Godrej Appliances Department at Godrej & Boyce Mfg. Co. Ltd.
When escalating your complaint via email or complaint letter, please include the following details:
- Reference number: Ticket number of the unresolved complaint
- Purchases Product ID (if applicable)
- Reason for dissatisfaction, expected resolution, and supporting evidence (e.g., images, invoices, etc.).
Lodge your complaint to:
| Designation | Nodal Officer, Godrej Appliances |
|---|---|
| Phone Number | +912267965656 (Head Office) |
| smartcare@godrej.com | |
| Branch Office | Click Here (godrej.com) |
| Address | National Service Head, Godrej Appliances – Godrej & Boyce Mfg. Co. Ltd., Pirojshanagar, Vikhroli, Mumbai- 400079, India. |
Still, not resolved to your expectations by the Godrej Appliances Division? You may approach the consumer commission.
Notice of Infringement
For any legal disputes regarding service terms & conditions, email your written legal notice to Godrej Legal Head Office at smartcare@godrej.com (call for help at +912267966605) with addresses including e-mail IDs of the Parties.
Additionally, According to the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules 2020, you may also report infringement of intellectual property rights and privacy violations by Godrej Godrej & Boyce Mfg. Co. Ltd., to the Privacy Officer. Alternatively, you may email to Godrej at gdpr@godrej.com.
Consumer Commission
For concerns regarding compensation with Godrej Appliances or violation of consumer rights by the company, you can file your complaint online with the National Consumer Disputes Redressal Commission (NCDRC) or the respective State/District Consumer Commission using the E-DAAKHIL. To initiate an online appeal, please visit the provided link below:
The issues may involve warranty claims, service/product quality, or other consumer-related concerns with Godrej Appliances.
Some regulatory authorities for similar disputes:
- Banking Ombudsman, RBI: For complaints related to EMI, loans, or financial issues related to the respective finance aggregator.
- Legal Action (E-Filing, eCourts): If unsatisfied with Godrej Appliances’ final order and the relevant regulatory authority’s decision, consider taking legal action.
Important Note: take advice from a legal professional before taking any legal action to understand relevant laws and know alternatives like arbitration with the company.
