Download the ComplaintHub App

Download the ComplaintHub App

BESL: Register Complaint About Electricity Services on Helplines of Bharatpur Electricity Services Limited


Didn't find any solution? Ask in Complaint Hub Citizen Community, we will help you.

Leave A Review

Customer Service
Quality of service or product
BESL Bharatpur
Bharatpur Electricity Services Limited (BESL), Rajasthan

Bharatpur Electricity Services Limited (BESL) is a Franchise of Jaipur Vidyut Vitran Nigam Limited (JVVNL) and a subsidiary of CESC Limited owned by the state government of Rajasthan. BESL is a public sector company with the service of distribution and supply of electricity in rural and urban areas of Bharatpur, Rajasthan.

Are you facing power cuts, billing discrepancies, or other electricity problems in Bharatpur? You can a three-tier approach to resolve your concerns with Bharatpur Electricity Services Limited.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Level 1: File a Complaint to Customer Care, BESL Electricity Board

For any complaints related to electricity services of BESL, you can use these customer service helplines and online forms:

For other services, you may call at +911413532000 with your consumer ID.

Remember, BESL may try to resolve concerns of emergencies and power outages immediately (24/7). Other issues may take 6 to 60 days depending on the complexity.

Note: There is no fee for registering a complaint.

Level 2: Lodge a Grievance to Consumer Grievance Redressal Forum (CGRF)

If you’re unsatisfied with BESL’s response or resolution, escalate your grievance to the Consumer Grievance Redressal Forum (CGRF) at the head office of the company. This forum acts as a mediator between consumers and electricity service providers.

Your complaint must be escalated within 3 months of the final response or the expiry of the resolution period. (refer BESL citizen charter for recent updates)

Here’s how to file a complaint with CGRF:

  • Download the complaint form from the website or write on plain paper.
  • Fill it out, and submit it along with supporting documents to your nearest CGRF office.

You can also submit your grievance to the nearest circle office of BESL. Don’t forget to obtain acknowledgement receipt as a proof of submission.

If not resolved within 45 days, approach the Electricity Ombudsman.

Level 3: Appeal to Electricity Ombudsman, Rajasthan

If the CGRF’s decision doesn’t satisfy you or is not resolved within 45 days, you can appeal to the Electricity Ombudsman, Rajasthan. This is the highest level of appeal within the state.

Please Note:

Keep a record of all communication with BESL, CGRF, and the Electricity Ombudsman. Attach relevant documents like bills, complaint reference numbers, and CGRF orders while escalating your case.

Finally, get legal advice if necessary, particularly for complex issues. Further, you may approach the High Court of Rajasthan against the final order of the Ombudsman for the BESL case.

If you have any other complaint related to the services of Bharatpur Electricity Services Limited, please feel free to reach out to BESL.


First published on:


Complaint Hub has verified all the information on the post. If you have not found any solution, or information related to your issue, or want guidance to get redressal of any unique problem/complaint then you can connect with us without any hesitation.

You can message us directly from our Contact Us page or mail us at SUPPORT - We will respond to you with the procedure and guidance for your issues to get a faster resolution.

Read the Terms and Conditions to use the information for any commercial or profit purpose (Don't violate the Terms of Use). All the information is provided for self-help and guidance to know the rights of the common people.


User Reviews (0)

Be first to provide a review, share your opinion.


Overall (0 out of 5)


PHED Water, Rajasthan

PHED: How to File Water Complaints in Rajasthan?

Rajasthan Police Logo

Rajasthan Police – Lodge an Online e-FIR and Complaint to Rajasthan Police


Electricity Ombudsman, Karnataka: File a Complaint Against Discoms in Karnataka to Electricity Ombudsman, KERC

JERC for Goa and UTs

Electricity Ombudsman, JERCUTs: File an Appeal to Electricity Ombudsman for State of Goa and All Union Territories


BESL: Register Complaint About Electricity Services on Helplines of Bharatpur Electricity Services Limited