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Bharat BillPay (BBPS) – File a Complaint about Unified Bill Payment System of NPCI Bharat BillPay Limited

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Bharat BillPay Logo
NPCI Bharat BillPay Limited (source: bharatbillpay.com)

Bharat BillPay is an Indian integrated bill payment system (BBPS), operated by the NPCI (National Payments Corporation of India) Bharat BillPay Limited. Bharat Bill Payment System (BBPS) is available for partners such as Billers, Operating Units, and Developers. BBPS is accessible through a network of agents and the Unified Payment Management System (UPMS).

Citizens can pay all listed bills through multiple payment channels such as Internet banking, UPI, mobile banking, wallets, kiosks, ATMs, bank branches, agents and business correspondents.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Are you experiencing problems with Bharat BillPay? Raise your concerns with corporate, partner, or customer care executives by filing a complaint online with Bharat BillPay and its officials.

The issues can be:

  • Payments: Complaints about refund, failed transaction, money debited but no confirmation, transaction ID not received, and others.
  • BBPS Partners: issues related to Bharat BillPay partners such as Agents, Billers, Operator Units (Customer/Biller), Developers, and others.
  • Others: Any concerns regarding corporate governance and support including complaints about the administrative staff/officials.

Still, not resolved? You may file a complaint to the Banking Ombudsman of the Reserve Bank of India about payment disputes not resolved by Bharat BillPay payment channels such as wallets, banks, or BBPS aggregators.


How to File a Complaint of Bharat BillPay?

According to the grievance redressal policy of NPCI Bharat BillPay Ltd (NBBPL), the resolution mechanism is divided into 3 levels. If your complaint is not resolved at the initial stage then escalate to the next authority.

Grievance Redressal Mechanism:

Registration Fee No Charges (₹0)
Resolution Period Up to 30 days (Read the grievance redressal policy)
Refund Period Within 7 business days (read the refund and compensation policy)

Levels of complaint escalation:

  • Level 0: Payment Channels – Initially, file your billing or payment-related complaints to your payment channels such as Google Pay, Paytm, PhonePe, or other platforms/banks.
  • Level 1: Bharat BillPay (NBBPL)
  • Level2: Banking Ombudsman, RBI

Tip: Beware of scams, don’t share bank/personal details; use only the official Payment Channels app for help. Stay safe!


Level 1: Customer Service, Bharat BillPay

If your submitted BBPS (Bharat Bill Payment System) complaints to Payment Channels at Level 0 are not resolved to your satisfaction within the given resolution period (usually takes 7 days), then file a complaint to the Customer Support Department of Bharat BillPay.

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You can do this, you filing a complaint online with NBBPL. These are the required details:

  • Nature of complaint
  • Contact details: Phone number and email
  • Payment Channel: bank, payment app, or outlet
  • Transaction details: Date and amount
  • BBPS Transaction ID (optional): Bharat BillPay transaction reference ID
  • Description of the issue with the screenshot of the transaction.

After successfully registering your complaint, must note down the reference/ticket ID to track the status of the complaint. If not resolved, use it to escalate the case to the Nodal Officers.

File an Online Complaint

Details to raise your BBPS concerns online with BBPL:

If your complaint is not resolved to your satisfaction by Bharat Bill Pay, you may escalate the complaint to the National Payments Corporation of India (NPCI) with reference ID.

BBPL Corporate Support

Details of the Bharat BillPay Administration and Corporate Support:

Phone Number +912240009100, +912240009101
Address NPCI Bharat BillPay Limited, 1001 A, B Wing, 10th Floor, The Capital, Bandra Kurla Complex, Bandra (E), Mumbai 400051.

For more details related to BBPL, please prefer to communicate with officers.


Level 2: Banking Ombudsman, RBI

If your complaints with Bharat BillPay are not resolved within 30 days (or as specified) or if you find the final resolution unsatisfactory, you can file a complaint against BBPL to the Banking Ombudsman of the Reserve Bank of India.

Click: File a Complaint with Banking Ombudsman, RBI

Provide all pertinent details related to the BBPS dispute, and include reference/acknowledgement number of previous complaints including transaction IDs. Additionally, attach supporting documents (screenshots) and evidence that can verify your case.

Please note: If you have complaints about the allegations of corruption, misuse of power, or other administrative misconducts of the BBPL Officers then you may lodge a grievance to the Directorate of Public Grievances (DPG) of the Government of India.


Reference

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