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Cashify – Register a Complaint about Phones or Electronics Products to Cashify

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Cashify, Manak Waste Management Pvt. Ltd. (source: cashify.in)

Cashify is an online platform to sell/buy refurbished or old phones and electronic accessories including repair services. It is operated by Manak Waste Management Private Limited with a registered office in New Delhi. At Cashify’s stores or online marketplace, other gadgets are also available such as laptops, smartwatches, and other wearable electronics products.

Major services of Cashify:

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
  • Buy/Sell old electronic products
  • Repair Services with doorstep pickup through an authorized service center
  • Bulk selling, business (buyback, exchange, or trade-in programs)
  • Cashify Partner Program

Want to file a complaint with Cashify? You can register a complaint about electronics products, repairs, buyback/exchange, or payments to the customer service team. For this, call the Cashify customer care number, email/WhatsApp, or lodge your complaint online to Cashify. If not resolved, request the executives to escalate the disputed matter to the Head of Customer Care or Nodal Officer.

Still, not resolved? If your concern is not resolved to your satisfaction, then escalate the complaint to the appointed Grievance Officer for Cashify at Manak Waste Management Pvt. Ltd.


How to File a Complaint to Cashify?

According to Cashify’s customer service policy, the complaint resolution process has two levels. If your initial concern is not addressed by the level 1 customer support, escalate it to the next level of authority for further assistance and resolution.

Grievance Redressal Mechanism:

Registration Fee No Charges (0)
Resolution Period Up to 30 days (It may vary, please read the customer service policy of Cashify)
Return/Refund Period Within 7 days (read return policy)

2 Levels of Lodging Complaint:

  • Level 1: Customer Care, Cashify
    • Toll-free customer service number
    • Email/WhatsApp
    • Register an online complaint
    • Cashify App
  • Level 2: Grievance Officer for Cashify, Manak Waste Management Pvt. Ltd.

You can also request the customer support team to escalate any unresolved complaints to the Head of Cashify Customer Service for internal resolution.

Note: If you’re not happy with the resolution of Cashify, file a complaint to the National Consumer Helpline of the Department of Consumer Affairs. They can help if your consumer rights are violated.

If you prefer another option, you can start arbitration with the company to resolve any business or consumer disputes internally using the Alternative Dispute Resolution (ADR) mechanism.


Level 1: Customer Care, Cashify

If you face any problems with Cashify, like buying or selling electronics, payments, getting repairs, or participating in bulk selling, you can complain by calling our toll-free number, sending an email, or using WhatsApp.

For a quicker solution, submit your complaint online. Provide necessary details like:

  • Order or transaction IDs
  • Nature of the complaint
  • Warranty info (if applicable)
  • A clear description of the problem with documents like invoices or images of products, (if needed).

Remember the assigned reference/ticket number after filing this complaint. If the issue continues, you can escalate it further.

Cashify Customer Care Number

Customer Helpline Numbers and Email of Cashify:

Cashify Complaint Number +917290068900
WhatsApp +919330303035
Email support@cashify.in
Customer Care Number (Buy Phones) +919319697452
Email store@cashify.in
Warranty or Return +918448797261
Email return@cashify.in

For the issues related to Cashify Partner Program, you may email at partner@cashify.in with your concerns.

File an Online Complaint

Official details to register your complaint online to Cashify:

Complain online to Cashify File a complaint
Customer Support Click Here (cashify.in)
Email support@cashify.in
Email (Return/Warranty) return@cashify.in

Tip: Beware of scams, don’t share bank/personal details; use only the official Cashify app for help. Stay safe!


Level 2: Grievance Officer for Cashify, Manak Waste Management Pvt. Ltd.

In adherence to the IT Act 2000 and E-Commerce Rules 2020, Manak Waste Management Private Limited has appointed a Nodal/Grievance Officer for Cashify to manage disputes related to its E-Commerce Platform. If your initial complaints, covering aspects like privacy or trademark disputes, aren’t satisfactorily resolved at level 1, you can escalate the matter to the designated Nodal Officer or Chief Executive Officer (CEO) at Cashify.

When submitting your written complaint letter or email, please make sure to include the following details:

  1. Reference/Ticket number from the previous Level 1 complaint
  2. Order ID
  3. Reason for dissatisfaction
  4. Your expected resolution from Cashify
  5. Description of the disputed matter along with supporting documents like images of products/items, invoices, or any other relevant evidence.

To file your grievance to CEO, send an email at CEO@cashify.in. For complaints related to Cashify services, you may contact Manak Waste Management Pvt. Ltd. at:

Designation Grievance Officer, Cashify
Email CEO@cashify.in, manoj.k@cashify.in
Address Grievance Officer, Cashify – Manak Waste Management Private Limited, UM House, 1st Floor, Plot No. 35, Sector 44, Gurugram – 122002, Haryana.

Not resolved to your satisfaction by Cashify? You may file complaints with the respective regulatory authorities or take legal action.


Legal Authorities: Consumer Commission

If your concerns with Cashify are not resolved by their grievance officer or head office of Manak Waste Management Private Limited and you’re still unhappy, you have some legal options to consider:

  1. National Consumer Helpline (NCH): If you’re not satisfied, you can file an informal consumer complaint against Cashify with the National Consumer Helpline. You can call them or use an online form. They can also help with arbitration if needed.
  2. Consumer Disputes Redressal Commission, NCDRC (E-DAAKHIL): If NCH doesn’t solve it for you, you can make a formal complaint online to the Consumer Disputes Redressal Commission, also known as the consumer court through E-DAAKHIL.
  3. Internal Agreement: For business-related issues, you can choose the internal arbitration with Cashify to resolve the disputed matter internally.

Legal Action: If none of the above works, you might need to consult a legal expert for advice on further steps. You can take legal action against Cashify if necessary.

Remember, going the legal route is a serious move. Always seek advice from a trusted lawyer or legal expert before taking such steps.


Reference

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User Reviews (2)

P
Personal
May 26, 2024

Horrible Delivery Agent

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
The delivery agent was extremely rude. I will never use the Chasify service again.
X
Xiaomi
Apr 20, 2024

Unable to charge mobile

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Three months back I purchased a new smartphone Xiaomi 13 pro plus 5g . recently my USB cable got damaged I visited the nearest service centre they given resolution like that company have notgive warranty because your USB inside pins got damaged however within 3 months that USB cable got damaged after various calls service centre people put approval but finally company is saying we will not approve.

Ratings

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)

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The delivery agent was extremely rude. I will never use the Chasify service again.Three months back I purchased a new smartphone Xiaomi 13 pro plus 5g . recently my USB cable got damaged I visited the nearest service centre they given resolution like that company have notgive warranty because your USB inside pins got damaged however within 3 months that USB cable got damaged after various calls service centre people put approval but finally company is saying we will not approve.Cashify - Register a Complaint about Phones or Electronics Products to Cashify