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1MG: Lodge a Complaint about Tata 1MG Healthcare Solutions Private Limited

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Customer Service
Quality of service or product
Affordability
TATA 1mg logo
Tata 1MG Healthcare Solutions Private Limited (source: 1mg.com)

Tata 1mg is a leading online healthcare platform, owned by Tata 1MG Healthcare Solutions Private Limited. The company is headquartered in Gurugram, Haryana. 1MG offers E-Pharmacy, online medical consultations, and lab test services including authentic medical information by the listed doctors and health professionals.

Additional services of Tata 1mg include healthcare products & devices, personal care, Care Membership Plan (subscription & health insurance), and delivery of medicines.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Report the issues related to:

  • E-Pharmacy: Complaints related to medicines, delivery of unprescribed drugs, and expired medicines including Ayurveda and Homeopathy products & drugs sold by 1MG.
  • Healthcare: Problems with personal care and wellness products including electronic devices, lab tests, and vitamins & nutrition supplements.
  • Consultation: Concerns about the online consultation with doctors, prescriptions, cancelling of appointments, or availability of doctors.
  • Subscriptions: Complaints related to the Care Plan and 1mg subscriptions including Cancer Care plan, medicine delivery, and service charges.
  • Orders & Delivery: Issues with online orders or digital payments/COD (Cash on Delivery), quality of pharmacy or healthcare products, delays in delivery, and charges.
  • Business/Health Partner: Any complaints related to selling the products with 1mg or registration as a health partner (doctor), platform issues, payment settlement, or disputes with TATA 1mg.

Have complaints about TATA 1mg services? Yes! Call the 1MG toll-free number, email your concerns, or file a complaint online by your registered account or 1MG mobile app.

Still not resolved? Escalate the submitted complaint to the Customer Service Head. Further, you may complain to the Grievance Officer at Tata 1MG Healthcare Solutions Private Ltd.


How to File a Complaint of TATA 1mg?

According to the grievance redressal policy of 1MG, the complaint resolution mechanism is divided into 2 levels. If the lodged complaint is not resolved by TATA 1mg support at level 1, escalate the case to the next designated authority.

Grievance Redressal Mechanism:

Registration Fee No Charges (0)
Resolution Period Up to 3 weeks (It may vary, please refund/cancel and service policy of Tata 1mg)
Refund Period 5 to 7 business days or 30 days from the refund request date
Cancellation/Return Within 7 days of delivery of the shipment

Levels of Lodging Complaint:

  • Level 1: Customer Service, TATA 1mg
    • Toll-free customer care number
    • Email/WhatsApp
    • Online complaint registration
    • TATA 1mg App
  • Level 2: Escalate the complaint to the Grievance Officer, Tata 1MG Healthcare Solutions Private Ltd.

Please noteIf the submitted complaint is not resolved to your satisfaction within the resolution period by TATA 1MG, you may lodge a consumer complaint to the National Consumer Helpline, Department of Consumer Affairs (MoCA) or the Consumer Commission (NCDRC) for compensation.


Level 1: Customer Care, TATA 1mg

At this level, if you experience any issues with TATA 1mg products and services, such as online medicine orders, delivery delays, subscriptions (care plan & health insurance), online doctor consultations, TATA 1mg store services, or payment problems, complain to customer service team through the toll-free number, email, or WhatsApp.

You can also submit your complaint online to 1MG executives for faster resolution. While raising your concerns, provide:

  • Order ID
  • Booking ID (for online consultation)
  • Nature of complaint
  • Description of the issue with a copy of relevant documents (if any) like the image of the medicine/products, bills, etc.

Contact customer service:

For doctors/health partner support, email 1mg at contact@1mgdoctors.com, or healthpartner@1mg.com or chat with 1MG customer service to resolve your dispute with the company.

Tip: Beware of scams, don’t share bank/personal details; use only the official 1MG or Tata Neu app for help. Stay safe!

Please note: You can complain to the Food Safety and Standards Authority of India (FSSAI) about the quality of food products sold by 1MG and its partnered retailers.


Level 2: Grievance Officer, TATA 1MG Healthcare Solutions Private Ltd

According to the IT Act 2000 and E-Commerce Rules 2020, If the lodged complaints to Customer Service of 1MG at level 1 are not resolved to your satisfaction within the resolution period, you can escalate your complaint to the Grievance Officer appointed for TATA 1mg.

Send a written letter or email to the officer, including these necessary details:

  • Reference/ticket number of submitted complaint
  • Order ID
  • Reason for dissatisfaction
  • Expected relief from 1MG
  • Description of the case with facts & proof, if any

Send your grievance letter by email to 1mg at grievance-officer@1mg.com or contact Tata 1MG Healthcare Solutions Private Limited for complaints related to the 1MG Pharma Store at:

Designation Grievance Officer, TATA 1mg
Phone Number +918047485608
Email grievance-officer@1mg.com, nodal-officer@1mg.com
Address Grievance Officer – Tata 1MG Healthcare Solutions Private Limited, 5th floor, The Presidency Tower – B, 46/4 Mehrauli Gurgaon Road, Sector 14, Gurgaon – 122001.

Have complaints about the quality of medicines or drugs? File a complaint to the Central Drugs Standard Control Organization (CDSCO) of the Directorate General of Health Services through the CPGRAMS (Centralized Public Grievance Redress and Monitoring System) of Govt. of India.

Not Resolved to your satisfaction with the resolution period by the Grievance Officer of TATA 1mg?

If you’re not satisfied with the final resolution of Tata 1MG Healthcare Solutions Private Limited, you can file an informal consumer complaint with the National Consumer Helpline (NACH) by calling the toll-free helpline number or submitting a complaint online to NACH.

Also, you may choose arbitration with Tata 1MG Healthcare Solutions Pvt. Ltd. to resolve the dispute internally by submitting a notice of dispute.

Alternatively, you can file a formal complaint with the National Consumer Disputes Redressal Commission (NCDRC) – Consumer Court.


Reference

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