Chhattisgarh Police: Lodge an e-FIR and Complaint to Chhattisgarh Police

The Chhattisgarh Police, established in 2000 upon the state’s formation, is the law enforcement agency for the state of Chhattisgarh. CG Police is responsible for maintaining law and order, preventing crimes/illegal activities, protecting from insurgency, and public safety. Led by the Director General of Police, CG Police is headquartered in Raipur.

Motto: “Paritranay Sadhunaam”

Administrative Structure:

• DGP Office: Headed by the Director General of Police (DGP), responsible to the Home Department, Govt. of Chhhattisgarh.
• Ranges: Divided into five police ranges; Raipur, Bilaspur, Durg, Surguja, and Bastar. Each is headed by a Deputy Inspector General (DIG).
• Districts: Divided into 33 police districts, each led by a Superintendent of Police (SP). Further, districts are divided into sub-divisions and police stations.

Departments of Chhattisgarh Police:

• Uniform Branch
• Criminal Investigation Department (CID)
• State Intelligence Branch (SIB)
• Special Armed Police (SAP)
• Anti-Human Trafficking Unit (AHTU)
• Traffic Police
• Special Task Force (STF)

Some special units are the Naxalite-Maoist insurgency, cyber crime cell, women’s cell, economic offences, anti-corruption, anti-human trafficking, forensic science laboratory, etc.

How to File an Online e-FIR or Complaint to Chhattisgarh Police?

Chhattisgarh Police has the Crime and Criminal Tracking Network & Systems (CCTNS) to report incidents and lodge online complaints/FIRs. If you need to report an incident, you can contact Chhattisgarh Police by the following methods:

1. Toll-free police helpline number
2. Visit the nearest police station
3. File online complaints/e-FIRs via the CCTNS-CG

You can register complaints or file online First Information Reports (e-FIRs) for cases involving unknown accused or non-SR incidents.

Understanding the difference between a police complaint and an FIR:

• Police Complaint: This can be oral or written and is applicable for both cognizable and non-cognizable crimes.
• FIR (First Information Report): It involves providing initial information about cognizable offences to the police station. The magistrate can take action based on the FIR.

Tip: To learn more about FIR, read “Cognizable or Non-Cognizable Offence: How to file an FIR to Police?”

Grievance Redressal Mechanism

Complaint/FIR Filing Fee:

The grievance redressal mechanism of CG Police has 3 levels within each administrative division:

1. Within Police Department:

• Level 1: Superintendent of Police (SP) at District
• Level 2: Inspector General of Police (IGP) at Range
• Level 3: Director General of Police (DGP), Chhattisgarh Police

Additionally, you may contact the associated police officer in the respective department to escalate your pending complaints or cases.

Level 1: File an e-FIR or Complaint, Chhattisgarh Police

Filing an FIR for initiating an investigation with the Chhattisgarh Police is easy. You can file a complaint or an online FIR (First Information Report) at your local police station by meeting with the Station House Officer (SHO) or an associated police officer. Based on the nature of the case whether civil or criminal matters, you may report offline or lodge an online FIR.

1. Police Helpline Number

112-Chhattigarh Citizen Helpline Number: Dial 112 for emergencies in Chhattisgarh for reporting Police, Fire, Medical, or GRP emergencies.

• Request help from CG – 112 ERSS

Tip: For immediate police help, dial 100 to reach the police control room directly, bypassing redirection through 112.

Reporting Cybercrime: Call 1930 to report the cybercrime and register a complaint online through the National Cybercrime Reporting Portal or email the State Cyber Crime Department.

Chhattisgarh Police Helpline Number:

2. File an FIR

When filing an FIR with Chhattisgarh Police, provide the following details:

1. Complainant Details: Name, address, relationship to the incident, and contact information of the person filing the FIR.
2. Incident Details:
   • Nature of the incident.
   • Information about the victim, if known.
   • Accused details (if known).
   • Location, date, and time of the incident.
3. Stolen Property or Motor Vehicle Details: If applicable, provide relevant information.
4. Supporting Documents: Such as photos, videos, identity proofs, and relevant documents that support your complaint.
5. Preferred Police Station:
6. Description: Complaint or incident, presenting the facts clearly and concisely.

FIR Application Format: Use plain paper for a simple application format. Typically, no specific format is required, but ensure that all necessary details are included.

Register an online e-FIR (Non-SR cases):

3. Lodge a Police Complaint

Register a police complaint (Civil or Criminal) with Chhattisgarh Police:

Police Control Room:

• Police HQ: For technical support, email cctns_ch@ncrb.nic.in (Police Control Room) or call at +917712433490.
• Address: Director General of Police (DGP), Chhattisgarh Police – State Police Headquarters, Sector-19, Atal Nagar, Naya Raipur – 492002 Chhattisgarh.

Note: File an online RTI (Right to Information) request within the relevant department of Chhattisgarh Police if required.

4. E-Services

Chhattisgarh Police provides online citizen services through the Crime and Criminal Tracking Network & Systems (CCTNS). Access these services by applying online or downloading the necessary forms for various services. The available services include:

• Domestic Help/Tenant/Employee Verification
• Character Certificate
• View or Download FIR/Case Status
• Report Stolen/Lost/Seized Vehicle
• Procession/Protest/Strike Request e-form
• Event/Performance Request e-form
• Armed License Form

Access these citizen online services of the Chhattisgarh Police through “http://citizenportal.cgpolice.gov.in/” or download the form.

District Superintendent of Police (SP), Chhattisgarh Police

If your complaint is not addressed at the local police station, particularly in cases involving criminal activities, serious offences, or corruption, escalate the matter to the Superintendent of Police (SP) in your district.

Note: For complaints related to citizen services or issues with police functioning that are not adequately addressed, you can file an online grievance through the “Chhattisgarh Jan Shikayat – Public Grievance Redressal System” to the Appellate Officer for Chhattisgarh Police at the Home Department.

Contact details of District SP:

1. Raipur Range

2. Durg Range

3. Bilaspur Range

4. Sarguja Range

5. Bastar Range

Level 2: Range Inspector General of Police (IGP)

At level 2, Chhattisgarh Police has appointed an Inspector General of Police (IGP) for each Range across the state. These IGs are responsible for overseeing law enforcement activities within the districts falling under their respective Range. If your case remains unresolved even after seeking assistance from the District Superintendent of Police (SP), escalate the matter to the Range Inspector General (IGP) at this level.

Contact Range Inspector General of Police (IGP):

Level 3: Director General of Police (DGP), Chhattisgarh Police

In Chhattisgarh, the Director General of Police (DGP) is the Head of the State Police. The DGP has control over all police affairs across all jurisdictions including the Range Inspector General of Police (IGP) and Deputy Inspector General of Police (DIG). In some cases where complaints or cases remain unresolved at lower levels, citizens can escalate the matter to the DGP’s office for further review and resolution.

Contact State Police Chief (DGP) Office:

For specialized assistance within Chhattisgarh Police, refer to the guidelines provided by the relevant department. Need more help? Reach out to the control room of the State or Local Police Headquarters.

Additionally, you may visit the nearest police station or take advice from a legal professional, such as a lawyer to know about potential legal actions or other legal remedies.

Reference

• Chhattisgarh Police (gpolice.gov.in)
• Important Contact Details – Chhattisgarh Police (cgpolice.gov.in)