Dakshinanchal Vidyut Vitran Nigam Limited (DVVNL) is owned by the state government of Uttar Pradesh. DVVNL is a subsidiary of UPPCL (Uttar Pradesh Power Corporation Limited). It provides electricity services in the southern part of Uttar Pradesh.
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Customers of the DVVNL can register their complaints about electricity on the toll-free customer care numbers. You can also lodge an online complaint on the portal of UPPCL or DVVNL. Let’s know how to register grievances. Follow the below-given steps and information.
DVVNL Official Electricity Services Details:
| DVVNL Official Website | www.dvvnl.org | UPPCL |
| DVVNL Customer Care Number | 1912 18001803023 |
| DVVNL WhatsApp Number | +918010957826 |
| Online Complaint | Register |
| dvvnlccc@gmail.com | |
| Divisional Official Contact Numbers (Directory) | View Contact Numbers |
| Social Media | |
| DVVNL Mobile App | Android | iOS |
Data and helpline information is verified by the Complaint Hub. This data is used from verified sources and official portals. Don’t hesitate, you will surely get a resolution on these helplines. To get a faster redressal of your complaint, follow the specified steps.
Circles/Divisions of the PVVNL in western Uttar Pradesh to get electricity services:
- Kannauj
- Auraiya
- Agra
- Aligarh
- Banda
- Chitrakoot
- Etah
- Etawah
- Farrukhabad
- Fatehabad
- Firozabad
- Hamirpur
- Hathras
- Mathura
- Jhansi
- Kanpur
- Kanpur Dehat
- Kasganj
- Lalitpur
- Mahoba
- Mainpuri
- Urai
How to Register Complaint to DVVNL?
Customers can register complaints to DVVNL by two methods, one is by calling on the toll-free customer care number. Second, by lodging an online complaint on the portal of UPPCL. Let us know one by one these both methods.
Issues that can be addressed by DVVNL
These are the reasons and issues of electricity that can be addressed by the DVVNLL:
- Issue of Electricity Bill by UPPCL – Wrong bill, Arrear in the bill, rebate in bill amount, Other bill issues
- Electricity Power Supply – Supply off/outages, Frequent Power disruptions, Failure of Power
- Transformer – Failure of Transformer, Low/High voltages, fire, or other issues
- Emergency Accident – Due to Electricity Contacts, Fire in the fields’
- Compensation Demand – Request for electricity accident compensation, not sanctioned
- Bribery or Corruption by Employees/Licensees
- Any other issues – Smart or domestic Meter, other service line issues under DVVNL
DVVNL Customer Care Number
DVVNL has provided toll-free customer care numbers for their customers to register electricity complaints. If you want to register your grievance on the customer care helpline by calling to executive, you can follow the steps.
Step 1 – Click on this number and call to customer care executive of DVVNL to register your issue or complaint about electricity services.
DVVNL customer care number – 1912, 1800-180-3023
Step 2 – Choose the options as per the guidance of the IVRS and tell the issue to the customer care executive. After the successful submission of your complaint, get the complaint reference number on your mobile number.
Step 3 – You can use the complaint reference number to track your complaint. Also can be used for further reports and grievances.
Step 4 – DVVNL has provided a WhatsApp number, you can use it to register your complaint. Click on the number and get open in WhatsApp.
DVVNL WhatsApp Number – +918010957826
Step 5 – Send “Hi” on the WhatsApp chat, and choose the option to register a complaint. Now, select the category and sub-category. Submit the issue and get the complaint reference number. Use it to track your complaint.
If you are not satisfied with the final resolution of the UPPCL or DVVNL or your complaint is not redressed, you can lodge a grievance in the Electricity Consumer Grievance Redressal Forum, UPPCL (Regional DVVNL Discom Forum).
Register Online Complaint
If any customer of DVVNL wants to file a complaint on the portal of DVVNL, you can register an online complaint to UPPCL by filling out the complaint form with the required information.
Follow the steps and procedure:
Step 1 – Visit the link:
Step 2 – Follow the steps to lodge your complaint and know all other options.
Step 3 – If you are not satisfied with the final decision of the DVVNL or your complaint is not redressed within the given time, escalate the matter to CGRF for DVVNL.
Step 4 – Follow the steps by visiting the above link and lodge your grievance to the Electricity Consumer Grievance Redressal Forum (CGRF), UPPCL (In the regional Discom of DVVNL).
Step 5 – If your grievance is not redressed within 100 days or you are unsatisfied with the final decision of the CGRF, you can file a petition or also can appeal to the Electricity Ombudsman Office, Uttar Pradesh Electricity Regulatory Commission (UPERC).
Step 6 – Visit the above link and get all the information and steps to file your petition to the Ombudsman Office.
If you have further issues and cannot find yet a solution, contact us to get guidance.
Frequently Asked Questions about DVVNL
Q. How can I pay the online electricity bill of DVVNL?
A. You can pay your electricity bill for DVVNL by visiting – 1. UPPCL (urban) bill payment, 2. UPPCL (Rural) Quick Bill Pay. After visiting the UPPCL bill payment portal, enter the account number and check the amount of the bill and payout.
Q. How can I Apply for a new electricity connection of DVVNL or UPPCL?
A. You can apply for a new electricity connection by visiting on the Jhatpat connection portal of the UPPCL. If you want to procedure and required documents visit – Apply New Electricity Connection of UPPCL.
Q. What is the customer care number of the DVVNL for the issues of online services and electricity services?
A. Customers can on the customer care number of the DVVNL 1912, 18001803023 and you can register any issue of electricity or online services.
Q. Where can I track my electricity supply outages or supply off status of my area?
A. Visit the “Urja Mitra” portal and track your scheduled or ongoing outages of power supply by DVVNL in your area or circle. To get the status, select your circle and check your sub-station details if listed.
Q. If my complaint is not redressed or unsatisfied with the final decision of the UPPCL, Where can I approach it?
A. If your complaint is not yet redressed in the prescribed time, or unsatisfied with the final decision, you can lodge a grievance to the Electricity Consumer Grievance Redressal Forum (CGRF) at DVVNL Discom’s Regional Forum. Know the procedure from step 3 of the online complaint section.
