eNagarSewa is an eGovernance application (online platform) for urban citizens of Uttar Pradesh. The government of Uttar Pradesh has implemented this platform and is
covering 60 Amrut towns that include 17 Municipal Corporations and 43 Municipal Councils (Nagar Palika Parishad). Citizens can access local governments (Nagar Panchayat, Municipal Corporations, and Nagar Parishad) of various urban cities and towns to deliver online public utilities and civic services.
Available ULB counters and Online services:
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
- Payments of taxes, property mutation, water/sewerage connection, and trade licenses.
- Water and sewerage connection
- Online trade licenses and property tax
- Ease of doing business services to citizens
- Citizen utility and commercial services
- Birth/death certificate and other government certificate applications
- Tracking applications by citizens
- MIS reports
Have complaints about online urban civic services like property tax, water/sewerage, trade license, etc.? Yes! You should file a complaint to the respective department of your urban local bodies (Municipal Corporation, Nagar Panchayat, and Nagar Parishad) in Uttar Pradesh.
To raise a disputed matter, use the e-Nagarsewa online Public Grievance portal. For this, you may e-mail, call the respective officers, or lodge a complaint online by filling out an online web form.
Still, dissatisfied with the final resolution? If your complaints are not resolved within 15 days or dissatisfied with the response, escalate the disputed case to the Senior Officers of ULBs (Urban Local Bodies) – Nagar Ayukta, Executive Officer, or Municipal Commissioner.
Finally, you may lodge a grievance to the Public Grievance Cell of the Department of Urban Local Bodies, Government of Uttar Pradesh. For this, use Jansunwai, UP (Samadhan) to escalate your disputed matter.
How to File a Complaint to Urban Local Bodies (ULBs) on E-NagarSewa, UP?
The Directorate of Local Bodies, U.P. has issued Municipal Citizen’s Charter to ensure speedy disposal and provide better and effective civic facilities to the citizens of their respective areas and to solve the problems related to local urban bodies (ULBs). The charter also includes procedures to redress the complaints, problems, and suggestions received in the municipalities in a given resolution period (time-bound).
The issues that can be redressed:
- Provide a clean and healthy environment to the citizens through pure drinking water, public sanitation, drainage, and solid waste management,
- Ensure encroachment-free and clean roads/footpaths for smooth movement
Make arrangements for proper street lighting, drainage system, power supply, and other public facilities - Water supply and sewerage drainage, road maintenance, cleanliness, and garbage disposal
- Public health road lighting, municipal hospitals, birth and death registration certificates, and other civic services
- Levy and levy of various taxes, fees, and user charges
- Property taxes, utility bill payments, and trade licenses
- Some other services like Signage and advertisements, property mutation, emergency (fire hydrant, disaster), and Food NOCs
According to the citizen charter, each urban local body has 3 stages to resolve a complaint about civic body services. Municipal Corporation (Nagar Nigam) and Nagar Palika Parishad/Nagar Panchayat have separate grievance redressal mechanisms. You may file the civic complaints online through eNagarSewa, UP to respective ULBs.
If your complaints are not resolved within the given time period by the officers/employees of Stage 1, escalate the disputed grievance to the authorized officer of Stage 2. Further, you may approach higher authority as mentioned below.
In each local body, three stages of complaint:
- Stage 1 – Register your complaint to the respective department as mentioned in the table below. Also, file the civic complaints online through eNagarSewa, UP to respective ULBs.
- Stage 2 – Have complaints not been resolved within the resolution period? Escalate the complaint to appointed officers in the second stage by email, written application form, or online eNagarSewa web form.
- Stage 3 – Still not resolved in stage 2? If your grievance is not resolved within the given time or dissatisfied with the final response, escalate this disputed case to the authorized officer (Nagar Ayukta, Executive Officer, or Municipal Commissioner) in stage 3.
Don’t forget to mention the reference/acknowledgment receipt of your submitted complaint within ULBs to track the status and use it as a reference for future purposes (escalation).
Note – Finally, if your registered complaint is not resolved within the given resolution period in stage 3 or dissatisfied with redressal, you may file a complaint to Directorate for Local Bodies (UP) of the Urban Development Department, Uttar Pradesh Government by Jansunwai UP (Samadhan) with acknowledgment receipt/reference number of the complaint.
File a complaint online
Want to access civic services or lodge a complaint online to Urban Local Bodies in UP? The fast and easy ways to raise your concerns with ULBs are through the online eNagarSewa. You may also apply for various civic and public services including online utility bill payments.
The e-Nagarsewa has an online public grievance section, after logging in through the citizen services, select “apply public grievance” to submit your issues related to public or civic body services.
Provide the following details:
- Your district, ULB, zone, and ward of local body
- Category/nature of the complaint
- Description of the issue with references and facts
- Attach/upload supporting and relevant documents/proof (if any)
- Complainant details like name, address, and contact details
After the successful submission of your grievance, note down the reference/grievance id to track the status and escalate to the higher authorities (if not resolved/dissatisfied).
Details to lodge a complaint online to ULBs (Municipal Corporation (Nagar Nigam) or Nagar Palika Parishad/Nagar Panchayat):
| Complain online to ULBs (eNagarSewa) | File a complaint |
| Track complaint status | Track now |
| pgenagarsewaup@gmail.com | |
| Email (payment failure/ receipt generation) | ulb.nic@gmail.com |
| Phone Number | +915222838128, +915222838129 |
| State Bank of India transaction-related | Report to SBI |
| Contact eNagarSewa (ULBs) Officers | View contact numbers |
| Jalkal Department (water/drainage) | Click to report |
Still, have dissatisfaction with the final resolution? Escalate the matter to higher official authorities of your local urban bodies in Uttar Pradesh. For this, log in on eNagarSewa and reopen your unresolved or unsatisfactory grievance.
Lastly, you may escalate this disputed matter to the Directorate for Local Bodies (UP) through Jansunwai, UP. Always mention the reference/acknowledgement receipt of previous unresolved complaints.
Apply online for civic services
You can apply online for civic and internal urban local bodies services (ULBs). Register online for:
- House/water tax deposit (property tax deposit)
- Property tax collection (house/water/sewerage tax/other Tax)
- Utility bill payments (water, sewerage, etc.)
- New/renewal of trade license
- Birth/death certificates
- New water/sewerage connection
- Permission for signage/advertisement
- Food NOC certificate
- Piped water unavailability NOC
- Fire hydrant from ULB
- Property mutation
- Property assessment
Details to apply online and register to get civic and citizen-centric services from your ULBs:
| Online civic/utility services (eNagarSewa) | Login/Register |
For more details, you may visit the portal (e-nagarsewaup.gov.in) where you can explore other recent updates, notices, and civic body services including admin panel for employees and officers of the Urban Local Bodies (Municipal Corporation, Nagar Palika Parishad, or Nagar Panchayat) in Uttar Pradesh.
3 stages of complaints (Escalation)
In the earlier section, we mentioned the 3 stage process to resolve a complaint. Here, know the stages for escalation of complaints and the appointed officers in Municipal Corporation (Nagar Nigam) and Nagarpalika Parishad/Nagar Panchayat.
Municipal Corporation (नगर निगम)
| Services | Level 1 | Level 2 | Level 3 | ||
|---|---|---|---|---|---|
| Complaint Registration | If the complaint (1st stage) is not resolved | If the complaint (2nd) is not resolved | |||
| Cleanliness and solid waste management | Grievance Incharge, Zonal Office | Zonal Officer, Zone Office | City Health Officer ⁄Additional Municipal Commissioner | ||
| Water supply and sewerage | Grievance Incharge, Zonal Office | Zonal Officer, Zone Office | Chief Engineer Water / General Manager (Jalkal) | ||
| Road maintenance and drainage | Grievance Incharge, Zonal Office | Zonal Officer, Zone Office | Chief Engineer, Municipal Corporation | ||
| Tax assessment, levy, and levy of fees and user charges, transfer of names, approval of license advertisements, etc. | Grievance Incharge, Zonal Office | Zonal Officer, Zone Office | Additional Municipal Commissioner, Municipal Corporation | ||
| Streetlight, lighting, and electricity supply | Grievance Incharge, Zonal Office | Zonal Officer ⁄ Executive Engineer (Incharge of Streetlight), Zone Office (Streetlight) | Additional Municipal Commissioner, Municipal Corporation | ||
| Other issues | Grievance Incharge, Zonal Office | Zonal Officer, Zone Office | Additional Municipal Commissioner, Municipal Corporation | ||
Nagarpalika Parishad/Nagar Panchayat
| Services | Level 1 | Level 2 | Level 3 | ||
|---|---|---|---|---|---|
| Complaint Registration | If the complaint (1st stage) is not resolved | If the complaint (2nd) is not resolved | |||
| Cleanliness and solid waste management | Grievance Incharge, Nagarpalika Parishad/ Nagar Panchayat Office | Executive Officer, Nagarpalika Parishad/ Nagar Panchayat Office | Chairman Nagarpalika Parishad / Nagar Panchayat | ||
| Water supply and sewerage | Grievance Incharge, Nagarpalika Parishad/ Nagar Panchayat Office | Executive Officer, Nagarpalika Parishad/ Nagar Panchayat Office | Chairman Nagarpalika Parishad / Nagar Panchayat | ||
| Road maintenance and drainage | Grievance Incharge, Nagarpalika Parishad/ Nagar Panchayat Office | Executive Officer, Nagarpalika Parishad/ Nagar Panchayat Office | Chairman Nagarpalika Parishad / Nagar Panchayat | ||
| Tax assessment, levy, and levy of fees and user charges, transfer of names, approval of license advertisements, etc. | Grievance Incharge, Nagarpalika Parishad/ Nagar Panchayat Office | Executive Officer, Nagarpalika Parishad/ Nagar Panchayat Office | Chairman Nagarpalika Parishad / Nagar Panchayat | ||
| Streetlight, lighting, and electricity supply | Grievance Incharge, Nagarpalika Parishad/ Nagar Panchayat Office | Executive Officer, Nagarpalika Parishad/ Nagar Panchayat Office | Chairman Nagarpalika Parishad / Nagar Panchayat | ||
| Other issues | Grievance Incharge, Nagarpalika Parishad/ Nagar Panchayat Office | Executive Officer, Nagarpalika Parishad/ Nagar Panchayat Office | Chairman Nagarpalika Parishad / Nagar Panchayat | ||
Public Grievance Cell
If your complaints are not resolved as per the given timeline (mentioned in the tables below) by the authorities or appointed officers of your respective urban local bodies, you may escalate or lodge a grievance to the Public Grievance Cell, Municipal Corporation/Nagarpalika Parishad/Nagar Panchayat.
In last, if your complaints are not redressed by PG Cell, write a complaint letter or lodge a complaint online to the Public Grievance Officer, Directorate of Local Bodies (UP) of the Urban Development Department, Uttar Pradesh Government.
First, you may write a letter or email with the following information:
- Name, address, and contact number of the complainant
- Locality, ward no., or address related to the complaint
- Reference/acknowledgement receipt (registration no.) and date of the complaint made in the first and second stage
- Description of the complaint with facts, relevant evidence, and disputes
- Attach supporting documents, images, and links of other evidence (image/video)
Don’t forget to keep a copy of the complaint form to yourself. After successful submission, note down the acknowledgement receipt for future reference. Remember, you may also lodge a complaint online on eNagarSewa of Uttar Pradesh.
Download the complaint form (format of application for registering a complaint), fill it out, and send the form to the Public Grievance Cell of Nagar Nigam/Nagarpalika Parishad/Nagar Panchayat:
| Level 1 complaint form (ULBs) | Download/View |
| Level 2 complaint form (ULBs) | Download/View |
| Level 3 complaint form (ULBs) | Download/View |
| Contact your local urban body in UP | Click Here |
Submit this form to your zonal/ward office in level 1, or appointed officer of respective departments in Municipal Corporation, Nagarpalika Parishad, or Nagar Panchayat. Take acknowledgment receipt from designated officers as proof.
Further, you may Mail to the Director of Urban Local Bodies for queries, feedback, and suggestions related to civic services and eNagarsewa at:
| Designation | Director, Urban Local Bodies (UP) |
| Phone No. | +915222838128, +915222838129 |
| pgenagarsewaup@gmail.com | |
| Email (technical issues) | ulb.nic@gmail.com |
| Address | Director, Urban Local Bodies, Sector-7 Gomti Nagar Extension, Lucknow-226027. |
Still, have dissatisfaction? In the last stage, you can lodge a complaint to the Department of Local Bodies, U.P. Government through Jansunwai (Samadhan).
Lodge a Grievance to Local Bodies, Urban Development Department (UP Govt.)
If you are dissatisfied with redressal or have an unresolved submitted complaint to Municipal Corporations, Nagarpalika Parishad, and Nagar Panchayat in Uttar Pradesh, escalate the disputed matter to the Director of Urban Local Bodies (ULBs).
Provide the following information:
- Name, contact number, and communication details of the complainant
- The subject of the nature of the complaint
- Reference number/acknowledgment receipt (registration no.) and date of the complaint made in the first, second, and third stages in the local body
- Description of the issue with relevant facts
- Copy of supporting documents and other evidence (if any)
You may write a letter, email, or lodge a complaint online through Jansunwai UP (Samadhan) to the Public Grievance Officer (PG), Directorate of Local Bodies (UP), Uttar Pradesh Government.
Submit your grievance to:
| Designation | Public Grievance Officer (PG), Directorate of Local Bodies, Uttar Pradesh |
| Online Webform | Lodge a complaint – Jansunwai UP (Samadhan) |
| diruplb@nic.in, jansunwai-up@gov.in (technical help) | |
| Address | Directorate of Local Bodies, Uttar Pradesh, Plot No.-18, Sector-7, Gomti Nagar Extension, Lucknow-226010. |
Still, have dissatisfaction? You may get help from a legal expert to approach the concerned statutory body or judicial authorities like the session court or the High Court of the state.
Note – If you want to seek information from respective local bodies, file an RTI under the Right to Information Act 2005 through eNagarSewa in the Municipal Corporation, Nagarpalika Parishad, or Nagar Panchayat.
Tips – If you want to complain about the services and departments of the central government, report through CPGRAMS with the information related to the disputed matter.
Urban Local Bodies in Uttar Paresh
These are the local bodies that come under the Director of Local Bodies, Government of Uttar Pradesh against which you may lodge a complaint. First, you should file your complaint to your concerned local body with 3 stage process to resolve a complaint.
So, submit your civic services complaint to:
1. Municipal Corporation
17 municipal corporations in Uttar Pradesh with ULB code:
- Agra (233)
- Aligarh (196)
- Ayodhya (512)
- Bareilly (137)
- Firozabad (249)
- Ghaziabad (53)
- Gorakhpur (530
- Jhansi (335)
- Kanpur (307)
- Lucknow (439)
- Mathura Vrindavan (218)
- Meerut (32)
- Moradabad (114)
- Prayagraj (385)
- Saharanpur (1)
- Shahjahanpur (168)
- Varanasi (601)
2. Nagarpalika Parishad
The list of all Nagarpalika Parishad of different districts:
| Division | District | Nagar Palika Parishad |
|---|---|---|
| Agra |
Agra | Fatehpur Sikri, Achhnera, Shamsabad, Aaitmabad, Bah |
| Mathura | Kosikalan | |
| Mainpuri | Mainpuri | |
| Firozabad | Shikohabad, Sirsaganj, Tundla | |
| Aligarh |
Aligarh | Atrauli, Khair |
| Etah | Etah, Jalesar, Marhara, Aliganj | |
| Kasganj | Kasganj, Ganjdundwara, Soron | |
| Hathras | Hathras, Sikandarau | |
| Ayodhya |
Ayodhya | Rudauli |
| Barabanki | Nawabganj | |
| Sultanpur | Sultanpur | |
| Ambedkar Nagar | Akbarpur, Tanda, Jalalpur | |
| Amethi | Jayas, Gauriganj | |
| Azamgarh |
Azamgarh | Azamgarh, Mubarakpur, Bilariaganj |
| Baliya | Baliya, Rasda | |
| Mau | Mau | |
| Bareilly |
Bareilly | Behedi, Amla, Faridpur, Nawabganj |
| Shahjahanpur | Tilhar, Jalalabad, Puwayan | |
| Badaun | Badaun, Unjhani, Sahaswan, Bilsey, Bisauli, Kakrala, Dataganj | |
| Pilibhit | Pilibhit, Bisalpur, Puranpur | |
| Basti |
Basti | Basti |
| Siddharth Nagar | Siddharth Nagar, Bansi | |
| Sant Kabir Nagar | Khalilabad | |
| Chitrakoot |
Chitrakoot | Chitrakootdham Karvi |
| Banda | Banda, Atarra | |
| Mahoba | Mahoba, Charkhari | |
| Hamirpur | Hamirpur, Maudaha, Rath | |
| Devipatan |
Gonda | Gonda, Nawabganj, Colonelganj |
| Bahraich | Bahraich, Nanpara | |
| Balrampur | Balrampur, Utraula | |
| Shravasti | Bhinga | |
| Gorakhpur |
Kushinagar | Padrauna, Hata, Kushinagar |
| Maharajganj | Maharajganj, Nautanwan, Siswa Bazar | |
| Deoria | Deoria, Gaura Barhaj | |
| Jhansi |
Jhansi | Mauranipur, Samthar, Barua Sagar, Chirgaon, Gursarai |
| Jalaun | Jalaun, Konch, Orai, Kalpi | |
| Lalitpur | Lalitpur | |
| Kanpur |
Kanpur | Ghatampur, Bilhaur |
| Kanpur Dehat | Pukhrayan, Jhinjhak | |
| Etawah | Etawah, Bharthana, Jaswantnagar | |
| Kannauj | Kannauj, Chhibramau, Gursahaiganj | |
| Farrukhabad | Farrukhabad, Kayamganj | |
| Auraiya | Auraiya | |
| Lucknow |
Hardoi | Hardoi, Shahabad, Sandila, Sandi, Pihani, Bilgram, Mallawan |
| Rae Bareli | Rae Bareli | |
| Sitapur | Sitapur, Misrikh Naimisharanya, Biswan, Mahmudabad, Laharpur, Khairabad | |
| Unnao | Unnao, Bangarmau, Ganga Ghat | |
| Lakhimpur | Lakhimpur, Gola Gokarnath, Mohammadi, Palia Kalan | |
| Meerut |
Meerut | Mawana, Sardhana |
| Baghpat | Baghpat, Barot, Khekra | |
| Bulandshahr | Bulandshahr, Khurja, Secunderabad, Anupshahr, Sayana, Jahangirabad, Shikarpur, Dibai, Gulawati | |
| Hapur | Hapur, Pilkhua, Garhmukteshwar | |
| Ghaziabad | Modinagar, Muradnagar, Loni, Khoda Makanpur | |
| Gautam Buddha Nagar | Dadri | |
| Mirzapur |
Mirzapur | Mirzapur, Chunar, Ahraura |
| Sant Ravidas Nagar | Bhadohi, Gopiganj | |
| Sonbhadra | Robertsganj | |
| Moradabad |
Moradabad | Bilari, Thakurdwara |
| Bijnor | Bijnor, Dhampur, Najibabad, Nagina, Nahtaur, Chandpur, Afzalgarh, Syohara, Sherkot, Nurpur, Haldaur, Kiratpur | |
| Rampur | Rampur, Swaar, Bilaspur, Milak, Tanda | |
| Sambhal | Sambhal, Chandausi, Bahjoi | |
| Amroha | Amroha, Hasanpur, Dhanaura, Bachhrao, Gajraula | |
| Prayagraj |
Kaushambi | Bharwari, Manjhanpur |
| Pratapgarh | Belha Pratapgarh | |
| Fatehpur | Fatehpur, Bindaki | |
| Saharanpur |
Saharanpur | Deoband, Nakur, Gangoh, Sarsawan |
| Shamli | Shamli, Kandhla, Karaana | |
| Muzaffarnagar | Muzaffarnagar, Khatauli | |
| Varanasi |
Chandauli | Mughalsarai |
| Jaunpur | Jaunpur, Shahganj, Mungra Badshahpur | |
| Ghazipur | Ghazipur, Mohammedabad, Zamanian |
Belong to Nagar Panchayat? You may also access civic services and lodge complaints on eNagarsewa about the listed Nagar Panchayats (local bodies) of Uttar Pradesh.
The civic issues that can be resolved
The list of some civic services and public utilities that can be redressed after submitting a complaint to the Municipal Corporation, Nagarpalika Parishad, and Nagar Nigam (local bodies) through eNagarsewa are:
1. Cleanliness and solid waste management
Complaint resolution period:
| Subject of complaint | Redressal Period |
|---|---|
| Road, gutter (drain), or street cleaning | 24 hours |
| Pick up/disposal of garbage | 1 day |
| Picking up/disposal of dead animals | same day |
Also, report acts that are punishable with a fine:
- Garbage, or encroachment on any public property or drains
- Flowing foul-smelling liquid on public roads, streets, or mohalla
- Unhygienic, unhealthy storage of toxic pollutants and harmful items
- Dumping of debris in the roads, drains, or dust bins.
- Usage of polythene plastic of thickness less than forty microns or plastic polythene bags are being disposed of in drains, public places, or nallas
2. Water supply and sewerage
Complaint resolution period:
| Subject of complaint | Redressal Period |
|---|---|
| Leakage in pipeline | 2 to 7 days |
| Replacement of defective water meter | Within 15 days |
| Repair of main pipeline leakage or broken (wear and tear) | 24 hours |
| Repair of the failed pumping system | Same working day |
| Improvement in polluted/dirty or muddy water supply | Within 24 hours |
| Improvement in low-pressure water supply | Within 24 hours |
| Repair of public water stand post | 1 day |
| Sewer blockage repair | Same day |
| Replacement of main hole cover | 1 day |
| Repair of leakage in the sewer line | 2 to 7 days |
| Revision of bills related to water tax, water payments, etc. | 1 day |
| Action on unauthorized/ illegal water or sewer connection | 1 day |
| New water/sewerage connection (Jalkal) | Download/View |
| Other Jalkal services | Download/View |
Report these activities punishable with fines:
- Misuse of fire extinguishers (Hydrants)
- Unauthorized use of water i.e. change in domestic/non-domestic commercial and industrial water usage or use of booster pump
- Unhygienic or polluted overhead water bodies in private premises
- Illegal or unauthorized water or sewer connection, water usage, breaking pipelines, etc.
3. Maintenance/construction of road or drainage
Complaint resolution period:
| Subject of complaint | Redressal Period |
|---|---|
| Pothole repair on roads | 1 week (7 days) |
| Patch repair | 2 week |
| Road clearance and maintenance | 24 hours |
| Removal of debris from public land or roads | Within 48 hours (after notice) and within two days (after complaint) |
| Removal of debris at the cost of the debris collector | Within 3 days of giving notice |
| Disposal of applications for road-cutting permission | 1 week |
Report activities that are liable to fine:
- Deep or shallow digging on roads without permission for making electrical decorations on public roads on festivals, special occasions (marriage), or for setting up gates, pavilions (Mandaps), enclosing them with kanats, or for temporary use of public land in any other way, or for installing bamboos, ballis, etc.
- Without permission ongoing road cutting, drain, road, or other public property is damaged, and any alteration or distortion in it.
- Collecting or throwing garbage on roads, public land, or open plots.
- Remember, temporary use of any program event in a public garden (park) is completely prohibited and permission cannot be given.
4. Advertisement and signage permissions
Complaint resolution period:
| Subject of complaint | Redressal Period |
|---|---|
| Permission for advertisement | Within 3 days of depositing the prescribed fee |
| Permissions through an external agency as per the provisions of the bylaws/Act. | Within 3 days from the date of deposit of the prescribed fee |
| Permission for temporary advertisement screens, glossiness, banners, signs, etc. | On the date of deposit of the prescribed fee |
5. Building maps/layout and approval disputes
Complaint resolution period:
| Subject of complaint | Redressal Period |
|---|---|
| From the cities where the Development Authority / Housing Development Board is established, the approval of building maps and layouts will be provided by the concerned Authority/Board. But no objection certificate (NOC) is to be issued by the municipality. | From the time fixed by the concerned Development Authority / Housing Development Board within the time limit set by the Citizen’s Charter of these bodies. |
| City/Towns which are governed by the R.B.O. Act, approval of the building map/layout will be given by the prescribed authorities as per the provisions of the Act. | By the concerned authority within the time limit prescribed under R.B.O. Act |
| City/towns where the Housing Development Board/Development Authority is not established or is not covered by the R.B.O. Act, approval is given according to the bylaws of the concerned Nagar Palika Parishad/Nagar Panchayat. | Within 2 weeks of depositing the prescribed fee |
6. Removal of encroachment
Complaint resolution period:
| Subject of complaint | Redressal Period |
|---|---|
| Removal of encroachment on public roads, footpaths, streets, drains, and nalla | Within 3 days |
| Removal of encroachments on municipal properties, parks, land, etc. | 2 week |
7. Street Lighting Department
Complaint resolution period:
| Subject of complaint | Redressal Period |
|---|---|
| Replacement of street light fuse bulbs/tube lights (LEDs) in roads or streets | 2 days |
| Repair of sodium vapour lamp/halogen light and replacement of bulbs/LEDs etc. from the main intersections (Chauraha) of roads. | 3 days |
| Repair of high mask light and replacement of bulb etc. | 3 days |
| Other repair/maintenance work related to street lighting | 2 days |
| facilities of street lighting in new areas | Through UP Power Corporation Limited (UPPCL) |
8. Parks and Horticulture Department
Complaint resolution period:
| Subject of complaint | Redressal Period |
|---|---|
| Complaints related to maintenance and management of gardens and parks | 1 week |
| Plantation (trees, flowers, etc.) on suitable public land for environmental protection | 3 days |
| To develop undeveloped gardens, the body itself will take action or any interested reputed non-governmental voluntary organization, business establishments/companies can be developed/maintained through adoption/settlement of complaints received for this. | Depending on resource availability/budget |
9. Regulation and management of parking spaces
Complaint resolution period:
| Subject of complaint | Redressal Period |
|---|---|
| Complaint of recovery of the amount in excess (additional charges) of the prescribed fee for parking. | 1 day |
| Parking fee/charge board not posted, or rates not readable or damaged | Same day |
| Not giving proper tokens, not marking fees in tokens, or other complaints related to parking token | 1 day |
| Other complaints regarding parking | Maximum 3 days |
Frequently Asked Questions about eNagarSewa and Urban Local Bodies of Uttar Pradesh
Q. How to apply online for civic and public utility services within your civic body (ULBs)?
A. You can apply online for new water or sewerage connections, trade licenses, or other civic and public utilities services from the eNagarSewa portal in Uttar Pradesh. The application will be automatically transferred to the respective Municipal Corporation, Nagar Palika Parishad, or Nagar Panchayat
Q. How can I register a complaint about local civic body services in Uttar Pradesh?
A. You may lodge a public grievance to your Urban Local Body through the eNagarSewa portal’s Public Grievance Section. Login after visiting the link given in the table above, select the online grievance form and fill out the required details.
Q. Where can I approach if my complaints are not resolved by the local bodies?
A. In first, escalate the complaint to the Zonal Officer of your Municipal Corporation or Nagar Palika Parishad/Nagar Panchayat through eNagarSewa by using Grievance ID (reopen complaint). Further, escalate the matter to the Head or chairman of the local body.
Q. What can I do if my disputed matter is not resolved or dissatisfied with the final resolution?
A. If you are dissatisfied with the final resolution or complaints are not resolved within the given resolution period, file a complaint against the concerned local body (Municipal Corporation, Nagar Parishad/Panchayat) to the Director of Local Bodies, Department of Urban Development of Government of Uttar Pradesh through Jansunwai UP (Samadhan) portal. Don’t forget to mention the acknowledgement receipt or grievance ID of the previous complaint.
