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Godrej Interio: How to Register a Complaint about Godrej Interio Furniture Products and Services?

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Customer Service
Quality of service or product
Affordability
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Godrej Interio (Source: godrejinterio.com)

Godrej Interio is one of the leading furniture brands of the Godrej Group, with a wide range of products for home and office use. When you invest in furniture and home solutions from a trusted brand like Godrej Interio, you expect quality products and reliable service. Unfortunately, sometimes things don’t go as planned.

In that case, you can register a complaint to the customer service team, or local store manager, and escalate the matter to the Service Head, if it is not resolved.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Products are:

  • Almirahs & wardrobes
  • Home lockers& safes
  • Dressing tables
  • Chest of drawers
  • Display/TV units
  • Shoe racks
  • Wall shelves
  • Sofas & lounges
  • Recliners
  • Chairs
  • Bean bags & pouffes
  • Beds
  • Mattresses
  • Dining sets, tables, chairs, or benches
  • Bar furniture
  • Kitchen
  • Accessories

Report some common problems to Godrej Interio such as product defects, return or refund issues, delivery delays, installation issues, warranty disputes, and customer service.

You can also share your feedback or suggestions to help them improve its products and services.

Level 1: Customer Care, Godrej Interio

According to the customer service policy of the company. your first step should always be to contact Godrej Interio’s customer care team and explain your problem. Here’s how to reach them:

Note: For any sales enquiry email at sales@godrejinterio.com or escalate to the sales head by sending an email to intbuhd@godrej.com.

In your complaint, provide your order number/invoice, product details, and supporting documents such as bills, photos, etc. You should also mention your preferred mode of communication and resolution.

Godrej Interio customer care will acknowledge your complaint and try to resolve it within 7 working days. If you are not satisfied with the resolution, you can escalate the complaint to the next level.

Level 2: Escalating to Service Head

If the customer care team cannot resolve your complaint to your satisfaction, escalate the issue to the Service Head for Godrej Interio with reference/acknowledgement ID:

Designation Service Head, Godrej Interio
Phone Number 18002095511
Email nsh.interio@godrej.com, kithead@godrej.com (Kitchen)
Address Visit Local Godrej Interio Store

Please note: For the violation of consumer rights, file a consumer complaint against Godrej Interio to the National Consumer Helpline (NCH), Department of Consumer Affairs.

Further, you approach the consumer commission or higher regulatory authorities.

Level 3: Consumer Commission

For consumer disputes related to your Godrej Interio purchases, including furniture, home decor, office furnishings, and related accessories, or issues with product/service quality, breaches of consumer rights, warranty concerns, or questionable business practices, you can appeal to the Consumer Commission.

You can file a complaint against Godrej Interio to:

For issues specifically related to compliance with regulations concerning furniture and home furnishing products, such as standards for quality, safety, or service quality offered by Godrej Interio, you can approach the Bureau of Indian Standards (BIS).

Further, you can try to settle the dispute with Godrej Interio internally through arbitration or mediation. Finally, you can take legal action by approaching the appropriate regulatory authority or district/high court.

Before such actions, consult with a legal professional or lawyer to ensure you are thoroughly informed about the relevant laws and procedures.


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