Hindustan Unilever Help: Register a Complaint to the Hindustan Unilever Limited

Hindustan Unilever Limited (HUL) is a leading FMCG company in India, a subsidiary of the British company Unilever. Its products include foods, beverages, cleaning agents, personal care products, water purifiers and other fast-moving consumer goods (FMCGs).

HUL has these subsidiaries in India:

• Unilever India Exports Limited
• Pond’s Exports Limited
• Unilever India Shared Services Limited
• Lakme Lever Private Limited
• Kimberly-Clark Lever Private Limited: A joint venture with Kimberly-Clark Corporation that markets feminine hygiene and baby care products under the brands Kotex and Huggies.

Have complaints about products of Hindustan Unilever? If you want to report the quality of a product, fake items, billings, warranty, product defects, or health effects by using HUL products. Lodge your complaint through the customer care number, email, or online form.

Resolve the issues related to:

• Foods: Kissan, Knorr, Brooke Bond, Lipton, Bru, Annapurna, Kwality Wall’s, Horlicks, Boost, Maltova, and Viva
• Beverages: Red Label, Taj Mahal, Taaza, and 3 Roses
• Cleaning agents: Surf Excel, Rin, Wheel, Sunlight, Vim, Domex, Cif, Comfort, and Pureit
• Personal care: Lux, Lifebuoy, Hamam, Liril, Rexona, Breeze, Moti, Pepsodent, Closeup, Clinic Plus, Sunsilk, Tresemme, Clear, Axe, Dove Men+Care, Denim, Rexona Men, Lifebuoy Men, Brylcreem, Set Wet, and Pond’s Men
• Skincare: Lakme, Fair & Lovely, Pond’s, Vaseline, Dove, Pears, Indulekha, Citra, and Aviance
• Water purifiers: Pureit and Aquasure.

If your consumer complaints are still not resolved to your expectations, escalate the grievance to the Head of Customer Service at the Regional or Head Office of HUL.

Please note: For the violation of consumer rights, register a complaint against Hindustan Unilever to the National Consumer Helpline (NCH), Department of Consumer Affairs.

How to File a Complaint to Hindustan Unilever Limited?

According to the customer service policy of Hindustan Unilever Limited, customers can complain about the products using a 2-tier grievance redressal mechanism. First, you can contact the customer care executive. If not resolved, escalate to a higher authority by the below instructions.

Levels of Complaint Resolution Process (Escalation):

• Level 1: Customer Care, HUL
• Level 2: Head of Customer Service, Hindustan Unilever Ltd.
• Level 3: Consumer Commission (NCDRC)

Redressal Process:

1. At level 1, customers can call the toll-free customer care number, email their concerns, or submit an online complaint form with details of products to HUL customer representatives.
2. If not resolved at level 1, escalate your complaint with the reference/ticket ID of the previous complaint to the appointed Head of Customer Service Department at the Head Office of Hindustan Unilever.
3. Further, you can approach the Consumer Disputes Redressal Commission (CDRC) to demand monetary loss or report a violation of consumer rights.

Please note: For the unresolved complaints related to the quality of beverages, food items, and nutrition supplements, file a food complaint against Hindustan Unilever to the Food Safety and Standards Authority of India (FSSAI).

Level 1: Customer Care, Hindustan Unilever

At this level, register your complaints about products related to Hindustan Unilever using customer care numbers and online forms. Provide the following details:

• Product ID (Bar Code)
• Product Details
• Nature of Complaint
• Description of the issue such as quality, defective product, health effect, stale food items, or warranty.

1. For Consumer Products:

Customer Care for Hindustan Unilever Consumer Products:

• HUL Complaint Number: 18001022221
• Email: lever.care@unilever.com
• Complain online to Hindustan Unilever: File a Complaint

Note: Distributors or retailers can complain to Hindustan Unilever through email to customer care at levercare.customer@unilever.com.

To report counterfeit or fake products, contact at:

• Helpline Number: 18001022221
• Email: report.fake@unilever.com

2. For Pureit India:

Customer Care for Pureit India Products:

• Customer Care Number: 18602101000
• Email: pureit.hul@unilever.com
• If not resolved, escalate the complaint to the Service Head at Pureit India.

3. For Lakme Salons:

Customer Care for Lakme Salons Complaints:

• Customer Care Number: 18001231952
• Email: care.llpl@unilever.com

If not resolved, escalate the Lakme complaint to the Service Head of the Lakme Department at Hindustan Unilever.

Level 2: Service Head/Grievance Officer, Hindustan Unilever Ltd

If your submitted complaints related to any consumer, food, beverage, personal/skin care, or other products are not resolved to your expectations, escalate the disputed complaint to the Service Head of Hindustan Unilever Ltd.

With reference/ticket ID of previously lodged complaint to HUL, call or send a written application to the Service Head at these regional offices or head office.

1. Contact Regional Office:

2. Head Office, HUL:

3. Grievance Officer, HUL

For complaints related to privacy concerns, IPR infringement, or data breaches by Hindustan Unilever, you may write to the appointed Grievance/Data Privacy Officer, Hindustan Unilever.

Still, not resolved? File a consumer complaint to the Consumer Commission or approach the respective regulatory authority.

Level 3: Consumer Commission

For unresolved complaints regarding compensation with Hindustan Unilever or violation of consumer rights by the company, you can file your complaint online with the National Consumer Disputes Redressal Commission (NCDRC) or the respective State/District Consumer Commission using the E-DAAKHIL. To initiate an online appeal, please visit the provided link below:

• Click: File an appeal to the National Consumer Disputes Redressal Commission (NCDRC) by E-DAAKHIL

The consumer dispute may include warranty claims, service/product quality, or other consumer products-related concerns with Hindustan Unilever.

Legal Action (E-Filing, eCourts): If unsatisfied with Hindustan Unilever’s final order and the relevant regulatory authority’s decision, consider taking legal action.

Important Note: Take advice from a legal professional before taking any legal action to understand relevant laws and know alternatives like arbitration with the company.

Reference

• Hindustan Unilever Limited (hul.co.in)