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Haryana Police: How to Lodge an Online FIR and Complaint to Haryana Police?

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Haryana Police (source: haryanapolice.gov.in)

The Haryana Police is the primary law enforcement agency in the state of Haryana. It is headed by the Director General of Police (DGP) and comes under the direct control of the Department of Home Affairs, Government of Haryana. The Police headquarter is established in Panchkula, Haryana. The Force is responsible for maintaining law and order, preventing crime, and investigating criminal offences within the state.

Motto: Sewa Suraksha Sahyog (सेवा सुरक्षा सहयोग)

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Division of the Haryana Police Administration:

  • Commissionerates: Divided into four City Police Commissionerates, headed by the Commissioner of Police (CP)
  • Ranges: Five police ranges, each headed by an Inspector General of Police (IGP).
  • Districts: Each headed by a Superintendent of Police (SP). Further, it is subdivided into sub-divisions, circles, and police stations.

Some of the major departments and units are:

  • Crime Investigation Department (CID)
  • Economic Offences Wing
  • Intelligence Wing
  • Haryana Armed Police (HAP)
  • Haryana Traffic Police (HTP)
  • Railways

Other special units are the Cyber Crime Cell, Women Cell, Special Task Force, Narcotics Control Bureau, and Forensic Science Laboratory (FSL).

Want to report an incident to the Haryana Police? Citizens can call the toll-free helpline number, send an email, or submit an online e-FIR/complaint to the Police. To officially register a complaint or file an FIR/NCR (Non-Cognizable Report) for civil or criminal offences in Haryana, visit the nearest police station.

If your case remains unaddressed within the stipulated timeframe, you may escalate the matter to higher police authorities.

Emergency? In case of emergencies, dial 112 (Emergency Response Support System) for immediate assistance from the Haryana Police. For direct police assistance, call 100.


How to File an e-FIR or Police Complaint to the Haryana Police?

The Haryana Police has implemented an integrated Crime and Criminal Tracking Network & Systems (CCTNS) for citizen services to report incidents. Citizens can register police complaints or file online e-FIRs (non-criminal) for cases involving unknown accused or Non-Serious Reports.

Difference between a police complaint and an FIR:

  • Police Complaint: This can be either oral or written, accusing someone of an offence. It is applicable for both cognizable and non-cognizable crimes without any specific complaint format.
  • FIR (First Information Report): Initial information, submitted orally or in a written format on plain paper, about cognizable offences (civil/criminal) to the police station.

The FIR must be registered with the officer in charge or SHO of the Police Station for a police investigation. The magistrate may take action based on the FIR.

Be aware of your rights and protect against misconduct such as corruption or harassment by police officials, as defined in the “citizen charter” of the Haryana Police.

Grievance Redressal Mechanism

Following the regulations set by the Home Department, the grievance redressal mechanism of the Haryana Police is organized into a three-tiered structure. The process begins at the local police station, where individuals can report their concerns. If necessary, cases can be escalated to higher authorities.

Registration Fee No Charges (₹0)
Resolution Period As per the rules defined by Haryana Police (read citizen charter)
FIR Filing Immediately at the Police Station
Copy of FIR Free of Cost (mandatory)

3 Levels of Escalation:

  1. Superintendent of Police (SP), District
  2. Inspector General (IG)/Deputy Inspector General (DIG), Range Office
  3. Director General of Police (DGP), Haryana State Police

Ways to Lodge an FIR/Complaint with Haryana Police:

  • Online: File complaints/FIRs via the CCTNS, social channels, or the Haryana Police App.
  • Offline: Dial 112 for emergencies, use helpline numbers, or visit police stations in person.

Level 1: File an e-FIR or Complaint, Haryana Police

To file an FIR or police complaint with the Haryana Police, you can visit your local police station. For less severe cases involving civil or non-criminal incidents, you also have the option to submit an online e-FIR or Police Complaint through the Crime and Criminal Tracking Network & Systems (CCTNS).

When filing an FIR, provide these details:

  1. Complainant Details: Name, address, and contact information of the person filing the FIR.
  2. Incident Details: Nature of the incident, Information about the victim (if known) and details about the accused with the date and time of the incident.
  3. Stolen Property or Motor Vehicle Details (if applicable): If the FIR pertains to theft or involves a motor vehicle.
  4. Supporting Documents:
    • Attach supporting evidence such as photos or videos of the incident.
    • Provide identity proof, document files, or any other relevant information.
  5. Specify the Preferred Police Station: Where you want the FIR to be registered.
  6. FIR Application Format:
    • Use plain paper for a simple application format.
    • Typically no specific format is required for the FIR/complaint application

By including these details, the police can facilitate the FIR registration and investigate based on the FIR.

1. File an FIR

Register an online e-FIR (Non-SR cases):

Lodge Online FIR to Haryana Police File an FIR
Track FIR Status Click to Search
Local Police Station Click to contact (haryanapolice.gov.in)
DGP Police Headquarters
File your complaint

If you are facing technical issues with citizen services, email at cashelpdesk-hry@nic.in or call to +911722587900.

Tip: If you have filed an FIR at your local police station, ensure to obtain a complimentary copy of the FIR along with an acknowledgement receipt if required.

Note: In case of public nuisances, such as smoking in public places, drinking alcohol, loud noise at night parties, or any other illegal activities, dial 112 to register a police complaint.

Want to file a case? File a case online by e-filing to District/High Courts.

Emergency: In an emergency, you may “request help” from the 112 Emergency Response Support System (ERSS) for Police, Medical, Fire, and Railways in Haryana, providing your location.

Police Helpline Number

Citizen Helplines:

Police Helpline Number 112; 18001801135 (GRP)
DGP Police HQ Control Room 18001802200, +911722587901 (CCTNS)
Other Helplines 1090 (Women); 1098 (Child)
Anti-Corruption Bureau 1064
CID Control Room 18001803600, +911722566686
Arogya Setu 1921

Report Cybercrime: Call 1930 to report the cybercrime, submit a complaint online through the National Cybercrime Reporting Portal, or email to the Cyber Crime Department.

2. Lodge a Police Complaint

Register a police complaint (Civil or Criminal) with Haryana Police:

Register Online Police Complaint File a Complaint
Inform the Police (Tip) Click to Report
Email (Police HQ) police@hry.nic.in

Police Control Room:

Note: For more information from the Haryana Police, you may file an online RTI (Right to Information) request within the respective department.

3. E-Services

The Haryana Police provides various e-services for citizens, offering convenient online access to certificates and licenses through the Crime and Criminal Tracking Network & Systems (CCTNS). This service is accessible for residents and allows them to effortlessly obtain required documents and licenses.

Apply online or download the necessary forms for:

  • Character or Police Clearance Certificate
  • Employee/Stranger Verification
  • Tenant/Domestic Help Verification
  • Validation of Owners of Cyber Café, Hotel, and Applicant for Community Liaison Groups
  • NOC for Pre-owned Vehicles or use of Loudspeakers
  • Issuance of NOC for Petrol Pump, Cinema Hall, etc.

You can access these citizen services online and download the forms through the Harsamay “haryanapolice.gov.in”.


Police Commissionerates, Haryana Police

For unresolved complaints or reporting incidents to higher authorities such as the Police Commissioner in respective cities of Haryana, reach out to the Police control room and send an email to the respective Police Commissionerates of Haryana Police.

Contact details of concerned Police Commissionerates:

Commissionerate Contact Details
CP, Faridabad Phone: +911292438000, +911292438555
Email: cp.fbd@hry.nic.in
CP, Gurugram Phone: +911242311200, +911242313200
Email: cp.ggn@hry.nic.in
CP, Panchkula Phone: +911722800353, +911722555917
Email: cppkl.pol-hry@gov.in
CP, Sonipat Phone: +911302995001, +911302995005
Email: cp-sonipat@hry.gov.in

District Superintendent of Police (SP)

If your concern or complaint remains unresolved at the local police station, particularly for criminal, serious, or corruption-related cases, elevate the matter to the Superintendent of Police (SP) in your district.

Note: If complaints related to citizen services or police functioning are not satisfactorily addressed, take the next step by submitting a grievance online through the “CM Window Haryana – CM Grievance Redressal and Monitoring System” to the Appellate Officer for Haryana Police at Home Department.

Contact details of District SP:

1. Ambala Range

District SP Phone No. and Email
SP, Ambala Phone: +911712553520, +911712550060
Email: spamb@hry.nic.in
SP, Yamunanagar Phone: +911732268203
Email: spynr@hry.nic.in
SP, Kurukshetra Phone: +911744233901, +911744233902
Email: spkrk@hry.nic.in

2. Hisar Range

District SP Phone No. and Email
SP Hisar Phone: +911662232307, +911662237150
Email: sphsr@hry.nic.in
SP Sirsa Phone: +911666247212, +911666248531
Email: spsrs@hry.nic.in
SP Dabwali Phone: N/A
Email: spdwl.pol@hry.gov.in
SP Jind Phone: +911681245285
Email: spjnd@hry.nic.in
SP Hansi Phone: +911663257100
Email: sphansi.pol-hry@gov.in
SP Fatehabad Phone: +911667230005
Email: spftb@hry.nic.in

3. Karnal Range

District SP Phone No. and Email
SP Kaithal Phone: +911746234222, +911746235933
Email: sp-ktl.pol@hry.gov.in
SP Karnal Phone: +911842267700, +911842208202
Email: spkrl@hry.nic.in
SP Panipat Phone: +911802699100
Email: spppt@hry.nic.in

4. Rohtak Range

District SP Phone No. and Email
SP Jhajjar Phone: +911251277116, +911251253200
Email: spjjr@hry.nic.in
SP Charkhi Dadri Phone: +911250222409, +911250222407
Email: spdadri.pol-hry@gov.in
SP Rohtak Phone: +911262281114, +911262247100
Email: sproh@hry.nic.in
SP Bhiwani Phone: +911664243700, +911664242544
Email: spbhw@hry.nic.in

5. South Range, Rewari

District SP Phone No. and Email
SP Rewari Phone: +911274222790, +911274222491
Email: sprwr@hry.nic.in
SP Palwal Phone: +911275298069, +911275298070
Email: sppwl@hry.nic.in
SP Mahendergarh Phone: +911282251022
Email: spnrl@hry.nic.in
SP Nuh Phone: +911267274616, +911267271350
Email: spmwt@hry.nic.in

Level 2: Range Inspector General of Police (IGP), Haryana Police

At level 2, the Haryana Police has designated an Inspector General of Police (IG) for each Range in the state to supervise law enforcement activities within the districts of their respective Range. If your case remains unresolved by the District Superintendent of Police (SP), you can escalate it to the Range Inspector General (IGP) at this level.

Contact Range Inspector General of Police (IGP):

Range IGP Contact Information
IGP, Ambala Range Phone: +911712642050
Email: igamb@hry.nic.in
ADGP, Hisar Range Phone: +911662233041
Email: ighsr@hry.nic.in
IGP, Karnal Range Phone: +911842283222
Email: igp.karnal-hry@nic.in
ADGP, Rohtak Range, Rohtak Phone: +911262228223, +911262228224
Email: igroh@hry.nic.in
IGP South Range, Rewari Phone: +911274297055
Email: igp.southrange@hry.nic.in

Level 3: Director General of Police (DGP), Haryana Police

The Director General of Police (DGP) in Haryana serves as the administrative head, responsible for overseeing police affairs across all jurisdictions under the Range Inspector General of Police (IG) and managing police administration in the state. If there are any unresolved complaints or cases at lower levels, citizens have the option to escalate the matter to the DGP’s office for further review and resolution.

1. State Police Control Room, Haryana Police (DGP HQ):

Designation DGP HQ, Haryana State Police
Phone Number +911722587902, +911722587901 (CCTNS)
Fax 0172-2567267
Email police@hry.nic.in
Address DGP Office, Police Control Room – Police Headquarters, Sector-6, Panchkula, Haryana.

2. Contact Director General of Police (DGP):

Designation, Haryana Police Contact Information
DGP, Haryana Phone: +911722587529, +911722743157
Email: police@hry.nic.in
ADGP, Administration Phone: +911722586224
Email: adgp-adm.pol@hry.gov.in
ADGP, Law & Order Phone: +911722585724
Email: adgp.laworder@hry.nic.in
DIG, Women Safety Phone: +911722586141
Email: dig-ws.pol@hry.gov.in
ADGP, CID Phone: +911722587909, +911722740954
Email: spl-haryana@nic.in
ADGP, Cyber Phone: +911722996840
Email: adg-cyber.pol@hry.gov.in
ADGP, State Crime Branch Phone: +911733253259
Email: adgp.crime@hry.nic.in

Need more help with a specific department? Kindly follow the guidelines defined by Haryana Police and get in touch with the Director General of Police’s control room. Alternatively, you may visit your nearest police station or seek advice from a legal professional, like a lawyer, for further guidance and legal action.


Reference

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