Honda Customer Care: How to Lodge a Complaint to Honda Motorcycle & Scooter India Pvt. Ltd. (HMSI)?

Honda Motorcycle & Scooter India Pvt. Ltd. (HMSI) is an Indian two-wheeler company, a wholly-owned subsidiary of Honda Motor Company, Japan. It started operating in May 2001 in India and is headquartered in Gurugram. Honda is India’s second-largest two-wheeler company with over 55 million customers of two-wheelers.

The two-wheeler products & services of Honda include motorcycles, scooters, luxury bikes, and parts & accessories for vehicles. Other subsidiary services are sales, services (warranty & charges), spares, and safety.

Two-wheeler Models of Honda:

• Motorcycle: CD 110 Dream, Livo, SP 125, Shine 125, Unicorn, X-Blade, Hornet 2.0, and CB200X
• Scooter: Dio 110, Activa, Activa 125, and GRAZIA 125
• Fun & Luxury Bike: CB300R, CB300F, H’ness CB350, CB350 RS, CB500X, CBR650R, CB650R, CBR1000RR-R Fireblade (SP), Africa Twin Adventure Sports, and Goldwing Tour

Want to file a motorcycle or scooter complaint with Honda? You can register a two-wheeler complaint using the toll-free Honda customer care number, WhatsApp, and zonal/ dealer contact number. Additionally, you may lodge an online complaint to Honda or email the concerns.

Not resolved or dissatisfied with the response? Escalate the submitted vehicle complaint to the concerned Zonal Manager, Honda. Further, you can escalate the case to the Grievance Officer or Head of Customer Service, Corporate Office (Honda).

How to File a Complaint to Honda?

According to the customer service policy of Honda (HMSI), the complaint registration mechanism is divided into 3 levels. First, you may raise your concerns to customer care executives or local dealers at level 1. If not resolved or dissatisfied then escalate the grievance to the next level.

Grievance Redressal Fee:

3 Levels of lodging complaints:

• Level 1: Customer Care, Honda Motor
  • Toll-free number
  • Email & WhatsApp
  • Online complaint registration
  • Contact your dealer
• Level 2: Escalate to Regional/Zonal Office, Honda
• Level 3: Escalate the grievance to the Head of Customer Service, Corporate Office (Honda)

For the complaints related to privacy, accounts, and the online shop of Honda (booking), escalate the disputed matter to the appointed Grievance Officer, Honda at level 3.

Note: Not satisfied with the final resolution of Honda? If have complaints about the violation of consumer rights, monetary loss, or quality of the two-wheeler product/service of Honda then lodge a consumer complaint to the National/ State/ District Consumer Disputes Redressal Commission (NCDRC) or consumer court.

Level 1: Customer Care, Honda (HMSI)

At this level, customers can raise concerns related to two-wheeler services like warranty, booking, sales, quality of motorcycles & scooters, spare parts, etc. Initiate your complaint at level 1 by contacting customer care or concerned dealer or the local Honda Office.

While lodging your complaint, provide the following details:

• Name and contact details
• Two-wheeler Model
• Vehicle Reg. No./ Model Number
• Nature of complaint
• Description of the issue pertaining to Motorcycle or Scooter

Honda Customer Care Number

Official customer care number of Honda to register a motorcycle or scooter complaint:

Note: Not resolved to your satisfaction by customer care executives of Honda? You can escalate the submitted complaint to the Nodal Officer of the Regional Office, Honda Motorcycle & Scooter India Pvt. Ltd. at level 2.

File a Complaint Online

Customers can also file a vehicle complaint online using the complaint form of Hero. Also, initiate product, corporate, or bulk enquiry by submitting an online web form. You may raise concerns related to motorcycles, scooters, and bikes including subsidiary products & services like warranty, AMC, online bike booking, etc.

Provide the following details within the online form:

• Name, email, and communication details
• Model or Vehicle Reg. No.
• Nature of complaint
• Description of the problem with reference
• Attach supporting documents, images, etc.

After successful submission, must note down the reference or acknowledgement number to track status. You may also use it to escalate the case to the next level.

Official details to register an online complaint about motorcycles & scooters to Honda:

Note: Still not resolved or dissatisfied with the resolution? You may escalate the disputed matter to the Regional/Zonal Manager, Honda (HMSI).

Alternative ways to lodge a complaint to Honda:

Contact Zonal Office, Honda

Honda has zonal offices in India where customers can raise concerns with the Zonal Manager. You may also write a complaint letter or contact through the available phone number and email or the Head of Customer Service at the Zonal Office of Honda.

1. Ahmedabad:

2. Bhopal:

3. Bhubaneshwar:

4. Chennai:

5. Coimbatore:

6. Guwahati:

7. Hyderabad:

8. Jaipur:

9. Lucknow:

10. Mohali:

11. Nagpur:

12. Patna:

13. Raipur:

14. Rajkot:

15. Ranchi:

16. Udaipur:

17. Varanasi:

18. Vijayawada:

19. Cochin ZO:

Need more information? You may contact the Honda customer care executives.

Level 2: Escalate to Nodal Officer, Regional Office (Honda)

In level 2, escalate the complaint to the Nodal Officer related to the issue that has been raised, as it has not been adequately resolved at level 1. This escalation to the Regional Office of Honda will ensure a thorough investigation to find a sustainable solution.

At this stage, you may submit a grievance letter by post or email. Additionally, contact through phone number of the regional office. Within the escalation form, provide the following information:

• Reference number of submitted complaint
• Acknowledgement receipt (if submitted offline)
• Vehicle or Model Number (if required)
• Supporting details related to Honda motorcycle or scooter (if required)

Official contact details of Regional Offices of Honda (HMSI):

1. Eastern Regional Office, Kolkata

Eastern Regional Office of Honda in Kolkata:

2. Western Regional Office, Pune

West Regional Office of Honda in Pune:

3. Northern Regional Office, Gurugram

North Regional Office of Honda in Gurugram:

4. Southern Regional Office, Bangalore

South Regional Office of Honda in Bangalore:

5. Central Regional Office, Noida

Central Regional Office of Honda in Noida:

Note: Still not resolved to your satisfaction at this level? Escalate the disputed case to the Head of Customer Service or Grievance Office, Honda Corporate Office at level 3.

Level 3: Head of Customer Service, Corporate Office (Honda)

If your lodged complaints are still not resolved within the given resolution period by the designated officers of the concerned regional office at level 2 then escalate the matter by filing a complaint to the Head of Customer Service at the Corporate Office, Honda (HMSI).

Must provide:

• Reference & acknowledgement details
• Model or Vehicle No.

Call or send the complaint letter to:

Additionally, for unresolved disputes related to online services, privacy policy, violations (data loss/leakage) and e-shop (bookings) Honda, escalate the complaint to the appointed Grievance Officer, Honda.

Escalate the case to:

Note: Still not resolved or dissatisfied with the final redressal of Honda Two-Wheelers? You may lodge a consumer complaint to the Consumer Commission or the National Consumer Helpline.

Appellate Authority: Consumer Commission

If your submitted complaints or disputed matters are not resolved to your satisfaction by Honda Motorcycle & Scooter India Pvt. Ltd., you can lodge a consumer complaint against Honda Motor to the Consumer Commission.

Consumers can file an informal or formal complaint based on the disputed matter with Honda as mentioned below:

• National Consumer Helpline (NACH): File an informal consumer complaint against Honda (HMSI) using the toll-free helpline number or online grievance form to the National Consumer Helpline, Ministry of Consumer Affairs.
• Consumer Disputes Redressal Commission, NCDRC (E-DAAKHIL): You can lodge a formal complaint online against Honda by appealing before the National/ State/ District Consumer Disputes Redressal Commission or Consumer Court through E-DAAKHIL to resolve a monetary dispute.

Alternatively, you may choose to start an arbitration with Honda (HMSI) by settling a dispute internally.

Note: Yet not satisfied? You may consult with a legal expert to take legal action against Honda by approaching the respective statutory body or judicial court.

Types of complaints

Issues Related to Motorcycles and Scooters that Can be Redressed by the Honda (HMSI):

• Vehicle Parts:
  • Availability of Motorcycle and scooter Parts
  • Parts Quality, Warranty, and Pricing
  • Parts of Electric Sooter or Vehicle
  • Concerns Regarding Basic Amenities
• Sales and Booking:
  • Booking and Delivery of Motorcycles and Scooters
  • Cancellation or Refund Disputes
  • Model Availability for Bikes/Scooters
  • Finance Availability for Purchases
• Pricing and Documentation:
  • Pricing Disputes and Overcharging
  • RC (Registration Certificate) and Documentation Issues
  • Concerns Regarding Schemes and Discounts
  • Staff Behavior at Honda Dealers or Office
  • Service Cost Estimates
• Service and Maintenance:
  • Electrical, Engine, Frame, and Mileage-Related Product Issues
  • Problems with Insurance Claims
  • Service Quality Concerns, Including Warranty-Related Matters

FAQs

Q. What is the toll-free Two-wheeler customer care number of Honda?
A. Dial the toll-free Honda customer care number 18001033434 or WhatsApp +917230032200 to register a complaint about a Motorcycle or Scooter. Additionally, you may email customercare@honda2wheelersindia.com to raise your concerns.

Q. If my complaint submitted to Honda (HMSI) customer care remains unresolved, where can I escalate it?
A. In such a situation, you should first elevate your submitted complaint to the Manager of the concerned Regional Office at Honda Motorcycle & Scooter India Pvt. Ltd. Additionally, you have the option to further escalate the unresolved issue to the Head of Customer Service at the Corporate Office or the Grievance Officer, Honda (HMSI).

Q. What steps can I take if my grievance with Honda (HMSI) is not resolved to my satisfaction?
A. Initially, you can initiate an informal consumer complaint with the National Consumer Helpline (NACH), under the Ministry of Consumer Affairs. Alternatively, if you find that your grievance remains unaddressed to your satisfaction, file a formal consumer complaint against Honda (HMSI) by representing the case before the Consumer Disputes Redressal Commission (Consumer Court) using the E-DAAKHIL platform.

Reference

• About – Honda Motorcycle & Scooter India Pvt. Ltd.
• Customer Service – Honda (HMSI)