MakeMyTrip is an Indian online travel company, established in 2000 to empower Indian travelers with instant bookings and vast choices of hotels, buses, flights, trains, and premium tourism & travel packages. Today it is offering various travel products and services all over the world including some major countries like the United States (USA), Japan, United Arab Emirates (UAE), United Kingdom (UK), European Union (EU), etc.
Many offline branches of MakeMyTrip (MMT) are also operating in various countries to provide travel products & services to the end customers with affordable, transparent, and faster access. Have you any problem? The customer support team is available 24×7 to resolve the issues related to online booking & travel services of travelers and users.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Want to complain about online booking & products of MakeMyTrip? Sure, you can file a complaint to the customer care team and further to the authorized officials. For this, you may use the 3-tier complaint redressal mechanism. In the first 2 tiers, your problems will be resolved by the makemytrip customer support and grievance officers.
Have any problems regarding online booking, payment, refund, cancellation, travel packages, travel insurance, etc? Certainly, in tier 1, to initiate the redressal or to resolve queries/problems, file a complaint to the MMT support executive. To contact, call on the toll-free customer care number, e-mail, or lodge an online complaint via chat support (Online Assistant).
Are you not satisfied with customer support? Escalate the unredressed or unsatisfactory previous complaints to the appointed Grievance Officer of MakeMyTrip within 30 days. Send all the relevant information regarding the problem via e-mail, or online portal.
Issues to be Resolved:
- Booking: problems with the cancellation of tickets (bus/train/flights), check-in/out in hotels, online booking of travel services, delay in booking, issues with offline booking (via call/travel agent), etc.
- Payment: Delay in the refund of canceled booking/deposit, extra charges for premium packages, transaction failures, higher service charges, or other issues regarding online/offline payment and travel insurance claims.
- Facilities: Low-quality services or hospitality in hotels, accommodations, holiday homes, homestays, or travel packages offered by MakeMyTrip. Irresponsible responses from customer support, no facilities as mentioned in the booking contract, or other concerns regarding services delivered to the travelers.
- Products: Complaints related to travel packages (trains, flights, buses, etc.), holiday premium plans, premium membership, deposits, special travel insurance, and other disputed matters regarding the products of MakeMyTrip.
- Others: Report the problems within such products & services that are not listed but offered or served by the company.
Finally, if not satisfied with the final decision of the Grievance Officer, MakeMyTrip, customers may approach to National Consumer Protection Forms of the country to file a petition for compensation against any monetary loss or paid products/services of the company.
How to File a Complaint to MakeMyTrip?
MakeMyTrip’s online travel market offers a range of best-value products and services upgraded by the latest technology and ensures round-the-clock customer support to redress the issues of dissatisfied travelers/users. In the company, the grievance redressal mechanism has 2 levels. You may approach the higher one if the problems are not resolved in a proper way or not satisfied with the delivered services in the initial stage.
In level 1, Initiate the process of resolution by contacting the helpline numbers of the customer support team or executive agents. For this, call on MakeMyTrip customer care number, e-mail your concerns, or file an online complaint. To raise disputes by online mode, use the online customer support portal or mobile app.
Not satisfied with the resolution of level 1? Escalate the disputed consumer complaints to the authorized officials of level 2. Lodge a grievance to the Grievance Officer, appointed by MMT to redress the unsatisfactory or disputed matters of the consumers. You may e-mail or contact the officer via online chat assistance.
After approaching these customer service executives and designated grievance/nodal officers of your nation, are you not satisfied with the final decision? In this scenario, file a petition for this consumer dispute to the National Consumer Protection Forums of your country.
Provide relevant information regarding the violation of consumer rights and also appeal to compensate the amount that you have paid to purchase the product or services of MakeMyTrip. In India, consumers may complain to the National Consumer Helpline, Ministry of Consumer Affairs.
MakeMyTrip Customer Care Number
Do you want to contact customer support service? Just call the toll-free helpline numbers of MakeMyTrip which are operational 24×7 to resolve the queries and help the customers/travelers. You may directly call the customer care numbers of respective countries like India, USA, and UAE to raise your concern or seek help.
Provide the Following Information to the Support Team:
- Booking Id
- A short summary of the issue or type of query
- Verify identity with your name, and contact number (if asked)
- Details of invoice (if required).
MakeMyTrip Customer Service Number for Flights/ Hotels/ Holidays/ Bus/ Trains Bookings:
| MakeMyTrip Customer Care Number | +911244628747 |
| Flights/Hotels Helpline Number | +911242898000 |
| Holidays Customer Support | +911245045105 |
| MMT Bus Customer Care Number | +911244628765, +911245045118 |
| Train (IR) Helpline Number | 139 |
| service@makemytrip.com |
May Be Helpful: Know Helpline Number or Lodge a Complaint to Indian Railways
Are you in the USA (United States of America) or UAE (United Arab Emirates)? Yes! Contact the customer support service by calling the international customer care number and helplines operating within the country. Use the below details to raise your concerns or seek help in any emergency/urgency.
MakeMyTrip International Helpline Numbers:
| Country | MakeMyTrip Helpline Number |
|---|---|
| United States (US) | 18004634210, +911244781925 (International) |
| United Arab Emirates (UAE) | +971600521404, +9718000180004 |
| Regional Office (New York NY), US | Click to contact |
| Regional Office (Dubai), UAE | Click Here |
Tips – Successfully raise the concerns? If yes, you should ask for the reference/token number of the registered grievance to know the status. Also, customers can use this number to escalate unresolved or unsatisfactory complaints to the next authorized officials.
Customers Helplines of MakeMyTrip:
| New Bookings Helpline Number for International Air | +911244781997 |
| Toll-Free Payment Security Helpline Number | 18001028747, 1800118747 |
| MakeMyTrip Branch Offices | Click Here |
| Contact Customer Support Service | Click to contact |
Not satisfied? It might be possible that your issues are not resolved or are yet not satisfied with the final resolution offered by the customer support service of MMT. Now, you have the option to escalate this disputed grievance to the authorized Compliance/ Grievance Officer, MakeMyTrip of your region.
Before approaching these officials, you may also file an online complaint. Let us find out more about the online grievance redressal mechanism and available mediums to raise the concerns.
File an Online Complaint
Want to raise a concern regarding e-tickets, cancellations, or refunds of online booked trips? Obviously, you can file an online complaint to the MakeMyTrip customer support service and request specific help or assistance to resolve the queries and issues pertaining to booked trips (flights, trains, buses, rental taxis/cabs, or hotels).
The online portal and mobile app are available where check the booking summary with a unique booking id or reference number. The available online options are live MMT customer support chat assistant, e-mail, and online help executive.
Provide the Following Details:
- Confirmation Number/ ID
- The subject of the complaint
- Description of the pertaining issue
- Copies of relevant documents or evidence like images, videos, etc.
- Details of previously submitted complaints (if any).
File an Online Complaint to MakeMyTrip Support:
| MakeMyTrip Online Complaint Form | File a Complaint |
| service@makemytrip.com | |
| UPI Payment Complaint Disputes Redressal | Report to NPCI |
| MMT Payment Security | Click Here |
Alternative Ways:
| MMT App | Android | iOS |
| Social Media | Twitter | Facebook |
After the successful submission of complaints or taking any advice for particular issues from the online customer assistant, don’t forget to note down the reference or token number. It may be required in the future to escalate unresolved or unsatisfactory grievances.
Note – Have you been not satisfied with the final redressal? Probably, Yes! Escalate the disputed matter to the Grievance Officer, MMT as mentioned below. Follow the right procedure to get a refund or redressal of your critical issues regarding online booking, payment, deposits, etc.
Grievance Officer, MakeMyTrip
In certain cases, the registered complaints are not resolved within 30 days or customers are not satisfied with the final redressal of the customer support teams. So, the higher authorized official of the next level is the Grievance Officer, MakeMyTrip to resolve these disputed matters.
You may escalate the previous disputes to this appointed nodal officer with relevant information about the case. The grievance should be lodged within 30 days after receiving the final resolution from the customer executive of level 1 or the expiry of the given time limit. For the escalation, use e-mail, or submit the online grievance to the authorized person via the online grievance portal.
If customers desire may also write a grievance letter by mentioning the following details:
- The subject of an unsatisfactory or unresolved complaint
- Booking Id (Confirmation Number)
- Reference/token number of previously submitted complaint
- A brief description of the nature of the grievance or disputed matter
- Reason of dissatisfaction
- Copies of relevant documents like invoices, images/videos of products, or other evidence.
- Communication details – Name, e-mail, and contact number
Official Details of Grievance Officer (GO), MakeMyTrip to Lodge a Grievance:
| Escalate Online Grievance (GO, MMT) | Lodge Grievance |
| grievanceofficer@makemytrip.com | |
| MMT Grievance Support | Click Here |
| Send by Post | Grievance Officer, MakeMyTrip (India) Private Limited, 19th Floor, Tower B, Building No. 5, DLF Epitome, DLF Phase 3, Cybercity, Gurugram – 122001 |
Tips – If submitted by post, keep a copy of the grievance letter to yourself for future reference. Have you submitted the grievance to GO, MMT? The acknowledgement receipt will be sent within 3 days by the MMT after receiving the letter. If submitted by online portal or e-mail, the receipt will be provided immediately. Use it as proof of submission.
Not satisfied with the decision delivered by the Grievance Officer? Now, you have one last option, which is the National Consumer Protection Form of your country. Let us know the procedure and required details to file a petition to the concerned consumer courts/commission of your region.
National Consumer Forums
Have complaints regarding breach of terms of service, unethical business practices, or violation of consumer rights by MakeMyTrip? If Yes! Certainly, you should file a petition regarding the disputed matter/case to the National Consumer Protection Forum of the nation.
Required Details:
- Name, Contact Number, and Address
- The subject of disputed consumer product/service
- Nature of disputed case/matter
- Short summary of the case with relevant and appropriate evidence
- Copies of invoices and proofs (images, videos, etc.) as prescribed by the consumer forum.
- Any details asked by the consumer forum.
In India, First, seek help from the National Consumer Helpline of the Ministry of Consumer Affairs and further, escalate the consumer disputes by E-DAAKHIL portal to the Consumer Disputes Redressal Commission at District, State, or National level based on the disputed amount.
In the USA, file a complaint to the Federal Trade Commission to settle consumer disputes. You may also initiate arbitration by contacting American Arbitration Association (ADR) by notifying MakeMyTrip.
Finally, In UAE, you may approach the Supreme Consumer Protection Committee, Dubai to initiate the case of the disputed matter. Provide relevant information related to the disputed or defective product or service offered by the company (MakeMyTrip).
For other countries of the world, visit National Consumer Authorities to raise the disputed matter and get a remedy or settle the dispute as per the regulatory rules and laws of your country.
Frequently Asked Questions about MakeMyTrip
Q. What is the customer care number of MakeMyTrip?
A. The customer care numbers of MakeMyTrip for flights/ hotels/ holidays are +911244628747, +911242898000, and +911245045105. The toll-free helpline numbers for MMT payment security are 18001028747 and 1800118747.
Q. What are the international helpline numbers of MMT?
A. Call the international Air helpline number – +911244781997 for new bookings. In the USA, the MakeMyTrip helpline numbers are 18004634210 and +911244781925 (International). In UAE, call the MMT helpline numbers +971600521404 and +9718000180004 to get help or register complaints.
Q. Where can I approach if my complaints are not resolved by MakeMyTrip Customer Support Service?
A. First, escalate the unresolved or unsatisfactory complaints to the appointed Compliance/ Grievance Officer of MakeMyTrip. If not satisfied with the final decision of this authorized official, file a petition to the National Consumer Authority of your nation and settle the consumer disputes with arbitration or as per the verdict of the consumer commission.
