The Municipal Corporation Gurugram (MCG) is an urban local government body established in 2008, responsible for the administration of Gurgaon City in Haryana. Enclosing an area of 232 square kilometers, the Corporation has four zones and 35 wards.
The locations that come under 4 Zones of Nagar Nigam in Gurugram:
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Zone 1:
- Basai
- Dhanwapur
- Dhanwapur
- Harsaru
- Kadipur
- Khandsa
Zone 2:
- Carterpuri
- Chauma Khera
- Dundahera
- Gurugram City
- Moulahera
- Pawala Khusrupur
- Sarai Alawardi
- Sarhaul
- Sukhrali
Zone 3:
- Chakkarpur
- Ghata
- Gwal Pahari
- Kanhai
- Nathupur
- Sikandarpur
- Silokhra
- Wazirabad
- Badshapur
Zone 4:
- Badshapur
- Behrampur
- Ghasola
- Islampur
- Jharsa
- Naharpur
The municipal corporation (Nagar Nigam Gurugram) is responsible to ensure civic services to the residents including the development of the city. Some of the public services are:
- Public utilities (water/sewerage/streetlights)
- Solid waste management (garbage),
- Road, bridge, drains, and public works
- Trade/vendor/business licenses including building approvals, NOCs, fees/charges
- Birth/Death or marriage certificates, dog licenses, etc.
- Community centers, libraries, and other public infrastructure
Have complaints about the civic services of Gurugram Municipal Corporation? Register your complaint through the toll-free citizen helpline number, email, or submit a written letter. Additionally, file a complaint online to the respective departments of MCG.
If not resolved or dissatisfied with the response, escalate the grievance to the Joint or Chief Municipal Commissioner. Further, you may approach the Mayor.
Still not resolved or dissatisfied? Escalate the disputed matter through CM Window (Jan Samwaad) to the Public Grievance Cell (Secretary) of the Directorate of Urban Local Bodies (DULB), Government of Haryana.
How to File a Complaint to the Gurugram Municipal Corporation?
According to the Citizen Charter issued by the Municipal Corporation of Gurugram, the grievance redressal mechanism has 3 levels to resolve any complaint about civic services. If the disputes are not resolved in the initial stage, escalate to the authorized officials at the next level.
3 Levels of lodging complaints:
- Level 1: Complaint to designated officers through:
- Toll-free citizen helpline number
- Online complaint platform
- Written grievance letter
- Level 2: Escalate the grievance to the Head of the Department (Deputy/Joint Municipal Commissioners)
- Level 3: File a complaint to Chief Municipal Commissioner and Mayor
Still not resolved or dissatisfied? File a complaint against the final decision of the Municipal Corporation of Gurugram through CM Window (Jan Samwaad) to the Designated Officer (Secretary) of the Public Grievance Cell of the Directorate of Urban Local Bodies (ULBs), Government of Haryana.
Citizen Helpline Number
The Municipal Corporation has an integrated toll-free helpline number for the residents of Gurugram. You can dial this number to register your complaints about any civic services including emergency help from the corporation or its respective department.
Want to call the MCG representative officials to lodge your complaint? Use the toll-free citizen helpline number mentioned below and provide the following details:
- Name and communication details of the complainant
- Ward No. or Zone
- The nature of the complaint
- Describe the matter with the location of the incident (if required)
Municipal Corporation Gurugram Helpline Number for the Residents of Gurugram City to lodge a grievance:
| MCG Toll-Free Citizen Helpline Number | 18001801817 |
| MCG Complaint Number | +911244753555 |
| Garbage collection helpline number | 18001025952 |
| Sewer and Septic Tank Cleaning | 14420 |
Have your complaints not been resolved within the given resolution period? If your complaints are not resolved to your satisfaction, escalate the grievance to the Joint Municipal Commissioner of the respective administrative department of the Municipal Corporation.
Before this, you may file a complaint online through the grievance registration platform Helpdesk System of Gurugram Metropolitan Development Authority (GMDA).
File a complaint online
If you want to raise any concerns by the online platform to the Municipal Corporation then you should file a complaint online through the grievance portal of Gurugram Metropolitan Development Authority (GMDA).
Additionally, you can lodge a grievance online about water supply, property tax, solid waste (garbage) management, and other departments. Must provide these details in the online form:
- Complainant details: Email, phone number, and name
- Department (if asked)
- Category of the grievance
- Ward/Zone with location
- Description of the issue with relevant facts
- Attach supporting documents, images, etc.
After successful registration of the complaint, note down the reference/ticket number from the Helpdesk System of GMDA. Use this ticket to track the status or escalate the case (if not resolved).
File your civic complaints online to Gurugram Nagar Nigam:
| Municipal Corporation Gurugram (Online) | File your complaint |
| Track complaint status | Track status with MCG |
| Register water billing complaints | Click Here |
| MCG Property tax disputes | Click to Report |
| Lodge C&D waste (garbage) grievance | Click Here |
Note – Still not resolved as per your satisfaction? Escalate the complaint to the Head or Joint Municipal Commissioner of the respective Department.
Alternatively, you may also submit a written complaint application to your respective Ward/Zonal Office. If submitted offline, don’t forget to ask for the acknowledgment receipt.
E-Services
Apply online or access the civic services and public utilities through the digital platform (e-services) of the Municipal Corporation of Gurugram to save time and effort.
| MCG online services | Payment |
|---|---|
| Pay Property tax | Pay Now |
| Water Bill Payment | Pay Now |
Apply online or register for:
| E-Services | Apply/Register |
|---|---|
| New Water/Sewerage Connection | Apply Now |
| Marriage registration | Apply Now |
| Birth/Death certificate application | Apply Now |
| Building Plan Approval application | Click Here |
Need more information? Visit the e-services page of the Gurugram Nagar Nigam and get access to all civic services.
Public Grievance Cell, MCG
According to the Right to Public Services Act, 2015 (Haryana), Every citizen has the right to access public services within the given timeframe. If this period exceeds or is not satisfied with the final delivery of services or resolution then you can lodge a complaint to the designated officers or appeal to the higher authorities of the respective government office.
In the case of Urban Local Bodies (ULB), specifically for disputes with the Municipal Corporation of Gurugram, you can escalate the grievance to designated officers of the Public Grievance Cell of respective departments.
You may write a grievance letter or resubmit the grievance form online to:
- Deputy/Joint Municipal Commissioner
- Municipal Commissioner or Mayor, Nagar Nigam Gurugram
Provide the following details in the grievance form:
- Name, address, and contact detail of the applicant
- The subject of the complaint
- Acknowledgment receipt or ticket number of the previous complaint
- Description of the issue with the reason for dissatisfaction (if resolved)
- Attach supporting documents with proof
Submit this grievance letter to the respective officials mentioned below. Don’t forget to ask for the reference/acknowledgment receipt as proof of submission.
Joint Commissioners, MCG
Official contact details of Joint Municipal Commissioners of Gurugram Municipal Corporation:
1. Joint Commissioner – I
| Designation | Joint Municipal Commissioner-I, MCG |
| Phone No. | +911242220154 |
| jc1@mcg.gov.in | |
| Address | Joint Municipal Commissioner – I Office, Zone – 1, Municipal Corporation of Gurgugram, Opp. Civil Hospital, Sector 15, Gurugram – 122007 |
2. Joint Commissioner – II
| Designation | Joint Municipal Commissioner-II, MCG |
| Phone No. | +911242973426 |
| jc2@mcg.gov.in | |
| Address | Joint Commissioner – II Office, Zone -2, Municipal Corporation of Gurgugram, Opp. Civil Hospital, Sector 15, Gurugram – 122007 |
3. Joint Commissioner – III
| Designation | Joint Municipal Commissioner-III, MCG |
| Phone No. | +911242392111 |
| jc3@mcg.gov.in | |
| Address | Joint Commissioner – III Office, Zone – 3, Municipal Corporation of Gurgugram, Community Center, Sector 42, Gurugram – 122002 |
4. Joint Commissioner – IV
| Designation | Joint Municipal Commissioner-IV, MCG |
| Phone No. | +911242212031 |
| jc4@mcg.gov.in | |
| Address | Joint Commissioner – IV Office, Zone – 4, Municipal Corporation of Gurgugram, Plot No. C-1, Info. City, Block B, Sector 34, Gurugram – 122001 |
5. Joint Commissioner – V
| Designation | Joint Municipal Commissioner – V, MCG |
| jc5@mcg.gov.in | |
| Address | Joint Commissioner – IV Office, Zone – 5, Municipal Corporation of Gurgugram, Plot No. C-1, Info. City, Block B, Sector 34, Gurugram – 122001 |
6. Joint Commissioner – SBM
| Designation | Joint Municipal Commissioner – SBM, MCG |
| Phone No. | +911242392109 |
| sbm@mcg.gov.in | |
| Address | Joint Commissioner Office, SBM (Swachchh Bharat Mission), Municipal Corporation of Gurgugram, Plot No. C-1, Info. City, Block B, Sector 34, Gurugram – 122001 |
Still not satisfied with the final response or yet not resolved? Escalate the disputed matter to the Chief Municipal Commissioner and Mayor of Nagar Nigam.
Municipal Commissioner, Nagar Nigam Gurugram (MCG)
Escalate your unresolved/unsatisfactory grievance to Municipal Commissioner, MCG through the online grievance portal or use the official details mentioned below.
1. Municipal Commissioner, MCG
| Designation | Chief Municipal Commissioner, MCG |
| Phone No. | +911242370911 |
| cmc@mcg.gov.in | |
| Address | Chief Municipal Commissioner Office, Municipal Corporation of Gurgugram, Plot No. C-1, Info. City, Sector 34, Gurugram – 122001 |
2. Additional Chief Commissioner, MCG
| Designation | Additional Chief Municipal Commissioner – I, MCG |
| Phone No. | +911242220131 |
| adcmc@mcg.gov.in | |
| Address | Additional Chief Municipal Commissioner – I Office, Municipal Corporation of Gurgugram, Plot No. C-1, Info. City, Sector 34, Gurugram – 122001 |
3. Additional Municipal Commissioner, MCG
| Designation | Additional Municipal Commissioner – I, MCG |
| Phone No. | +911242372885 |
| admc@mcg.gov.in | |
| Address | Additional Municipal Commissioner Office, Municipal Corporation of Gurgugram, Plot No. C-1, Info. City, Sector 34, Gurugram – 122001 |
To contact the designated officers of respective departments through email/phone number then visit the contact page of the municipal corporation.
Note – If your complaints are not resolved or dissatisfied with the final order then you may escalate this matter to the Public Grievance Cell of the Directorate of Urban Local Bodies, Haryana.
Directorate of Urban Local Bodies, Haryana
If your submitted complaints are not resolved as per the guidelines and rules of the Right to Haryana Public Services Act, 2015, and the Citizen Charter Charter of the Municipal Corporation of Gurugram then you can approach the Directorate of Urban Local Bodies.
Have you, not been satisfied with the final redressal or have not been resolved by Public Grievance Cell, MCG? In these conditions, you can file a complaint against the final order of the Municipal Corporation to the PG Cell (Secretary) of the Directorate of Urban Local Bodies (DoULBs) through CM Window Haryana.
Must provide this information:
- Copy of previously submitted complaints
- Acknowledgment slip or reference/ticket number
- Reason for dissatisfaction (if resolved)
- Description of the issue with facts
- Attach supporting documents as proof
Submit the grievance form online or send it by post at the CM Window Counter in the Deputy Commissioner’s Office (DC Office) or Sub Divisional Office (SDM Office) in Gurugram.
| Designation | CM Grievance Cell, Directorate of Urban Local Bodies (Haryana) |
| Grievance Cell | File your complaint online |
| Email (NRI) | cmgrievances-hry@nic.in |
| Address | Public Grievance Cell, Directorate of Urban Local Bodies, Haryana Civil Secretariat, Sector-1, Chandigarh. |
Note – If you have any complaint regarding Ease of Doing Business then lodge your grievance online to the Department of Industries & Commerce, Haryana.
Still not satisfied with the final order? You should consult with a legal expert then you may take legal action by approaching the judicial bodies or appropriate statutory bodies.
Resolve Civic Issues
These are some issues related to civic services and utility services that can be resolved by the concerned departments of the Municipal Corporation. Submit your complaint if the matter is not addressed within the given timeframe.
1. Accounts:
| Type of service or complaints | Designated Officer | Timeframe |
|---|---|---|
| Certified copies of birth/ death certificate | Local Registrar, MCG | 7 days |
| Accounts disputes with Municipal Corporation | Chief Accounts Officer | As prescribed |
2. Building Approval and Mutation:
| Type of service or complaints | Designated Officer | Timeframe |
|---|---|---|
| Sanction of building plan (other than residential property) | City Project Officer, MCG | 60 Days |
| Sanction of building plan/ revised building plan (for residential properties) |
Secretary/ Superintendent | 60 Days |
| Issue of No objection certificate (NOC) or duplicate allotment/re-allotment letter | Superintendent of department | 21 days |
| Issuance of completion/occupation certificate for all categories of building | Superintendent of department | 21 days |
| Issue of conveyance deed | City Project Officer, MCG | 15 days |
| Issue of No due certificate from the municipal corporation | Superintendent of department | 7 days |
| Transfer of property in case of sale | Superintendent of department | 15 days |
| Issue of permission for mortgage | City Project Officer, MCG | 7 days |
3. Engineering & Public Works:
| Type of service or complaints | Designated Officer | Timeframe |
|---|---|---|
| Approval of water supply & sewerage connection | Assistant Engineer, MCG | 7 Days |
| Replacement of streetlights | Assistant Engineer, MCG | 10 days |
| Complaints of water leakages, sewerage blocked, or overflow | Assistant Engineer, MCG | 2 days |
| Drainage or road maintenance | Executive Engineer, PWD | As prescribed |
4. Fire & Disaster Management Department:
| Type of service or complaints | Designated Officer | Timeframe |
|---|---|---|
| Emergency fire and disaster response | Deputy Director (Technical) | Same day |
5. Health & Sanitation:
| Type of service or complaints | Designated Officer | Timeframe |
|---|---|---|
| Removal of solid waste from streets/ roads | Chief Sanitary Inspector, MCG | 2 Days |
| Public toilet cleanliness complaints | Chief Sanitary Inspector, MCG | 2 days |
| Garbage collection and waste management | Chief Sanitary Inspector, MCG | 2 days |
| Other sanitation & public health complaints | Chief Sanitary Inspector, MCG | As prescribed |
6. Taxation:
| Type of service or complaints | Designated Officer | Timeframe |
|---|---|---|
| Issue of conveyance deed | Zonal Taxation Officer, MCG | 15 days |
| Issue of new trade license | Zonal Taxation Officer, MCG | 15 days |
| Renewal of trade license | Zonal Taxation Officer, MCG | 12 days |
7. Town Planning:
| Type of service or complaints | Designated Officer | Timeframe |
|---|---|---|
| Sanction of all building plans/revised building plans (Residential) | Chief Town Planner, MCG | 60 Days |
| Sanction of building plans in the original municipal limits for all uses and sizes including commercial/ institutional uses for the sites 1000 sq. meters and above. | Chief Town Planner, MCG | 60 Days |
| Approval of building plans (up to 5 acres and above) of permission for change of land use cases | Chief Town Planner, MCG | 60 Days |
| Change of land use permission for the sites situated within various controlled areas falling within the municipal limits | Chief Town Planner, MCG | 60 days |
Not listed? You may also file complaints about the issues that are not listed above but comes under the jurisdiction of the municipal corporation. If you have any dispute then must raise it to the respective officials to get faster redressal.
Frequently Asked Questions
Q. What is the toll-free helpline number of the Municipal Corporation of Gurugram?
A. Dial the toll-free citizen helpline number 18001801817 to register your complaint with the Municipal Corporation of Gurugram. Additionally, you may call at +911244753555 (grievance) or 18001025952 (garbage collection) to raise your concerns.
Q. Where can I complain if my issues are not resolved by the designated officers of the Municipal Corporation?
A. First, you can escalate the complaint to the Joint Municipal Commissioner of the respective Zone and further, lodge a complaint to Municipal Commissioner and Mayor with reference/ticket number of previously submitted complaints.
Q. Where can I approach if my complaints are not resolved to my satisfaction?
A. In this condition, you may lodge a grievance or write a complaint letter to the Public Grievance Cell of the Directorate of Urban Local Bodies, Government of Haryana. Also, mention the details of previous actions taken by you to resolve the disputed matter with the Municipal Corporation.
