Greater Visakhapatnam Municipal Corporation (GVMC) is a local urban government body of Visakhapatnam city (Vizag), converted from Vizag Municipality to Municipal Corporation in 1979. GVMC is recognized as a tier 3 local government under the 74th Amendment Act of 1992 and Government Order (GO) of Govt. of Andhra Pradesh (2005).
The jurisdiction area of GVMC limits from 111 sq. km to 640 sq. km including Gajuwaka Municipality and 32 villages panchayats. Currently, GVMC is a crucial part of the planning body of the Visakhapatnam Urban Development Authority of the state government. As per the recent notice, the local administrative governance of major industries such as the Visakhapatnam Steel Plant, Bharat Heavy Plate and Vessels, and the Hindustan Zinc is going to be under the Greater Visakhapatnam.
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Visakhapatnam Municipal Corporation is divided into 8 zones and 98 wards:
- Zone 1 (Bheemili)
- Wards: 1 to 4
- Zone 2 (Madhurawala)
- Wards: 5 to 12
- Zone 3 (Asilmetta)
- Wards: 14 to 27
- Zone 4 (Suryabagh)
- Wards: 28 to 39
- Zone 5 (Gnanapuram)
- Wards: 40 to 63
- Zone 6 (Gajuwaka)
- Wards: 64 to 79 and 85 to 88
- Zone 7 (Anakapalle)
- Wards: 80 to 84
- Zone 8 (Vepagunta)
- Wards: 89 to 98
Administrative and civic services of the Greater Visakhapatnam Municipal Corporation include:
- Water Supply & Lighting in Visakhapatnam
- Sanitation, Public Health, and Solid Waste Management (garbage collection)
- Health and Medical Services (Hospitals) with various welfare schemes
- Tax, Non-Tax, Assigned, and other Revenue Collection along with Budgetary control
- Urban Infrastructure Development, Urban Community Development, and Poverty Alleviation
- Pre-primary, Primary, Upper Primary, and High school education services by the Municipal Corporation
- Maintenance of Sports Complexes and Stadiums for indoor & outdoor games
- Capacity and Institutional Building, Maintenance of Parks/ Gardens Leisures, and Cemeteries
- Provision of Property, Vacant (Removal of Encroachment), and Water and sewerage Connections
- Shop leases, Building approvals, and Rentals along with D&O Trade Licenses (including Stall licenses)
Have complaints about these civic body services of Greater Visakhapatnam Municipal Corporation? You can raise your concern to the respective departments of the GVMC through the toll-free citizen helpline number, email, or write a letter to designated officers. Additionally, you may lodge a complaint online to GVMC to get faster redressal.
Not resolved or dissatisfied with the final resolution? You can escalate the complaint to the Zonal Municipal Commissioner or Additional Deputy Commissioner (ADC) of the respective department. For administrative grievances, escalate the grievance to ADC (General), GVMC.
How to File a Complaint to Greater Visakhapatnam Municipal Corporation (GVMC)?
According to the citizen charter rules of Vizag Municipal Corporation, the grievance redressal mechanism is divided into 3 levels. Citizens can register a civic complaint in level 1 through available citizen helplines. If not resolved, escalate the disputed case to designated officers of the next level.
Grievance Redressal Time Limit:
| Registration Fee | No Charges (₹0) |
| Resolution Period | 30 days ( May vary depending on the issue, read the citizen charter of GVMC |
3 levels of lodging a complaint:
- Level 1: Designated Officer, Greater Visakhapatnam Municipal Corporation
- Toll-free citizen helpline number
- WhatsApp Number or Email
- Online complaint registration
- Written grievance letter
- Level 2: Deputy Commissioner (HOD) of Department, GVMC
- Zonal Municipal Commissioner
- Assistant Deputy Municipal Commissioner (ADC)
- Level 3: Chief Municipal Commissioner, GVMC
Finally, if your submitted complaint is not resolved to your satisfaction by Greater Visakhapatnam Municipal Corporation then lodge a grievance to the Public Grievance Cell (Nodal Officer) of Municipal Administration and Urban Development, Govt. of Andhra Pradesh.
Level 1: Concerned Officer, GVMC
At level 1, citizens can initiate a complaint about civic, utility, and other administrative services of the municipal corporation to the concerned officer of the respective department of GVMC. The grievance redressal can be done by two methods.
First, you can use the offline method by calling the toll-free Vizag helpline number or writing a letter to officials. Second, you may lodge a complaint online through the grievance redressal system, email, or WhatsApp Number at your convenience.
While reporting an issue, must provide:
- Name and communication address of complainant
- Zone and ward number
- Nature of complaint
- Description with relevant facts including monetary loss (if any)
After the successful submission of your complaint, note down the reference number or acknowledgement details to track the status and use it as proof.
GVMC Citizen Helpline Number
Official citizen helpline numbers of Greater Visakhapatnam Municipal Corporation to register a civic complaint:
| GVMC Complaint Number | 180042500009 |
| GVMC, Vizag Citizen Helpline Number | +918912762876, 1913 |
| WhatsApp Number | +919666909192 |
| GVMC Water Supply complaint number | +918912869127 |
| Book a water tanker Helpline | 180042500009 |
| Visakhapatnam Smart City (GVSCCL) | +917286809333 |
| Email (GVSCCL) | visakhapatnamsmartcity@gmail.com |
Note – Still not resolved or dissatisfied with final redressal? You may escalate the complaint to designated officers (ADC) at level 2.
For the electricity issues, lodge complaints to APEPDCL (Eastern Power Distribution Company of AP Limited
Zonal Office, GVMC
Helpline numbers of the Zonal call centre or control room to lodge a complaint about respective zones in Vizag Municipal Corporation:
| Division/ Zonal Office, GVMC | Citizen Helpline Number |
|---|---|
| Bheemili (Zone – I) | +918933229535 |
| Madhurawada (Zone – II) | +918912719716 |
| Asilmetta (Zone – III) | +918912746314 |
| Suryabagh (Zone – IV) | +918912707299 |
| Gnanapuram (Zone – V) | +918912711480 |
| Gajuwaka (Zone – VI) | +918912750878 |
| Anakapalli (Zone – VII) | +918924222345 |
| Vepagunta (Zone – VIII) | +918912735353 |
Not satisfied with the final resolution? Escalate the disputed matter to the Head of Department (HOD) of the respective department of the Municipal Corporation.
File a Complaint Online
Residents of Visakhapatnam can also lodge an online complaint to Vizag Municipal Corporation through the digital grievance redressal system. Additionally, you can track the status of the submitted complaint including service requests.
Within the online grievance form, provide the following details:
- Requester or Complainant details – Name, address, Wards/Zone, and communication details
- Category of complaint
- Description of the issue with relevant fact
- Copy of supporting documents and images (if any)
Official details to lodge a complaint online with the concerned department of Greater Visakhapatnam Municipal Corporation:
| Register an online complaint to GVMC | File your complaint |
| Track complaint status | Track now |
| GVMC, Vizag Online Grievance Redressal | Login/Register |
| Submit your feedback | Click to submit |
| commissioner_gvmc@yahoo.co.in | |
| Complain on Twitter | @GVMC_Visakha |
| @GVMC.VISAKHA | |
| Mobile App | M-Governance Android | iOS |
Note – Yet not satisfied? Escalate the unsatisfactory or unresolved complaint to the Additional Deputy Commissioner (ADC) or HOD of the respective department of GVMC at Level 2.
E-Services, Vizag
Citizen-centric online services of Visakhapatnam Municipal Corporation:
| Online services of GVMC | Apply/pay bills |
|---|---|
| Anakapalle & Bheemili tax payment | Pay Now |
| Water bill payment online | Pay Now |
| Water charge meter connection bill | Pay Now |
| Birth and death registration | Apply Now |
| Marriage registration online | Click to register |
| Other GVMC civic services | Click Here |
Need more information? You may visit the citizen services section of the Vizag Municipal Corporation.
Level 2: Additional Deputy Commissioner (ADC), GVMC
If your submitted complaint is not resolved to your satisfaction within the given redressal time limit then you should escalate the grievance to the Zonal Commissioner or concerned Additional Deputy Commissioner (ADC) of the Department in Greater Visakhapatnam Municipal Corporation.
You can do this by reopening the online submitted complaint using the reference number or you may email or write a grievance letter to the officials. Within the complaint application, must mention:
- Name and contact details
- Reference/acknowledgement number of unresolved complaint
- Location of incident (Ward/Zone)
- The subject of the complaint
- A brief description of the issue with attached relevant documents including supporting facts
Send this letter to concerned officers through post or visit yourself to submit it at the reception counter or Grievance Cell of the department in the Headquarters of the Vizag Municipal Corporation.
| Designation | Additional Deputy Commissioner (ADC), GVMC |
| Phone No. | +918912746306 |
| Webform | Re-open complaint online |
| Address | Additional Deputy Commissioner (ADC), GVMC – Headquarters, Greater Visakhapatnam Municipal Corporation, Tenneti Bhavanam, Asilmetta, Visakhapatnam, Andhra Pradesh – 530002. |
Contact Details of ADC of respective departments of the Municipal Corporation:
| Department (ADC), GVMV | Contact Number |
|---|---|
| Additional Commissioner (ADC) – General (Horticulture, Secretary Section, UCD, Sports, Education, General Administration) |
+918912746306 |
| Additional Commissioner (ADC) – Public Health (Public Health Section, Museum, Grievances, Revenue) |
+918912746320 |
| Additional Commissioner (ADC) – Finance (AP Seva, Spandana, Ward Sachivalayams, AO (D & A), All Projects, HRD & PRO, Finance, DDO Powers, Elections, Engineering Establishment) |
+918912746301 |
Note – Have your complaints not been resolved or dissatisfied with the final order? You may escalate the disputed case to the Chief Municipal Commissioner or Mayor of Vizag Municipal Commissioner at the next level.
Level 3: Municipal Commissioner, GVMC
In certain cases, if your lodged grievance is not resolved to your satisfaction by the designated officer at level 2 then escalate this case by filing a complaint to the Chief Municipal Commissioner of Greater Visakhapatnam Municipal Corporation. Additionally, you may escalate the matter to the Mayor of the GVMC to get faster redressal.
This can be done by email or re-opening the submitted grievance through the e-complaint platform of the Municipal Corporation. Also, you may write a letter to the Commissioner with the following details:
- Name, address, and contact details
- Location of incident (Ward/Zone No.)
- Reference or complaint number
- Acknowledgement number (in case of
- Expected relief from the authority
- Description of the issue with referring documents & evidence
Send this grievance letter to Municipal Commissioner at:
| Designation | Chief Municipal Commissioner, GVMC |
| Phone No. | +918912746300 |
| Fax No. | +918912568545 |
| Commissioner_gvmc@yahoo.co.in | |
| Address | Chief Municipal Commissioner, GVMC – Headquarters, Greater Visakhapatnam Municipal Corporation, Tenneti Bhavanam, Asilmetta, Visakhapatnam, Andhra Pradesh – 530002. |
Note – Not satisfied with the final order of the Commissioner? In this condition, File your complaint to the Public Grievance Cell (Nodal Officer) of Municipal Administration and Urban Development, Govt. of Andhra Pradesh through Jaganannaku Chebudham (CMGRS).
Appellate Authority: Jaganannaku Chebudham
If your lodged grievances are not redressed within the given resolution period or dissatisfied with the response of all the above levels then finally, you can approach the appellate authority of the Govt. of Andhra Pradesh.
In this case, you can lodge a public grievance against Greater Visakhapatnam Municipal Corporation through the Chief Minister’s Grievance Redressal System (CMGRS) – Jaganannaku Chebudham to the Nodal Officer of Municipal Administration and Urban Development, Andhra Pradesh.
Official details to lodge a grievance through the Chief Minister’s Grievance Redressal System (CMGRS), Andhra Pradesh:
| Designation | Nodal Officer, Municipal Administration and Urban Development |
| CM Helpline Number | 1902 (Jaganannaku Chebudham) |
| jkchelpdesk-ap@ap.gov.in, smemaud-rtgs@ap.gov.in | |
| Webform | File your grievance online (CMGRS) |
| Address | Nodal Officer, Municipal Administration and Urban Development – Chief Minister’s Grievance Redressal System (CMGRS), Block – 1, Secretariat, Velagapudi, Amaravathi, Andhra Pradesh. |
While lodging a grievance, one must mention the reference number or acknowledgement receipt of previous complaints submitted to the GVMC.
Note – Yet not satisfied? Finally, you should consult with a legal expert for further action. With the help of an expert, you may appeal before the respective statutory body or judicial court to resolve your disputes.
Citizen Charter, GVMC
Types of complaints and services that can be resolved by the concerned officers of the Vizag Municipal Corporation are listed below.
1. Engineering & Civil Work:
| Types of service or complaints | Designated Officer, GVMC | Time Limit |
|---|---|---|
| Sanctioning of New Water Supply Connection (If distribution pipelines are available) | Assistant Engineer | 15 days |
| Water supply pipeline leakages, low pressure, dirty water supply, or other pipeline issues | Asst. Engineer | 1 day |
2. Revenue Department:
| Types of service or complaints | Designated Officer, GVMC | Time Limit |
|---|---|---|
| Assessment of property tax and allocation of door number | Revenue Officer | 15 days |
| Transfer of ownership of property in assessment register (both seller and buyer make an application) | Valuation Officer | 15 days |
| Transfer of ownership of property (Either seller or buyer makes an application) | Revenue Officer | 45 days |
| Certified copy of assessment register | Revenue Officer | 7 days |
| Disposal of revision petition on property tax | Deputy Commissioner | 30 days |
| Disposal of appeal petition on property tax (Municipalities) | Regional Director/ Appellate Commissioner | 30 days |
3. Public Health:
| Types of service or complaints | Designated Officer, GVMC | Time Limit |
|---|---|---|
| Issuance of birth/death certificate (digitization of records) | Meeseva | Immediately |
| Issuance of birth/death certificate (offline) | Sanitary Inspector | 5 days |
| Child inclusion in the certificate | Sanitary Supervisor | 7 days |
| Correction in birth/death certificate | Sanitary Inspector | 7 days |
| Non-availability certificate for Birth/ Death Entry | Sanitary Supervisor | 7 days |
| Sanction/ disposal of application for Trade License | Meeseva/ Sanitary Inspector | 5 days |
| Renewal of Trade License | Sanitary Inspector | 7 days |
| Sanitary certificate for educational institutions | Municipal Health Officer | 15 days |
| Garbage clearance (removal of solid waste) | Public Health Maistry | 2 days |
| Drain cleaning, sewerage line issues, drainage & public toilet cleanliness | Public Health Maistry | 3 days |
4. Town Planning:
| Types of service or complaints | Designated Officer, GVMC | Time Limit |
|---|---|---|
| Sanction/disposal of application for Building Permission or approval of building plan | Town Planning Officer | 30 days |
| Building Occupancy Certificate approval | Town Planning Supervisor | 15 days |
| Certified copy of building permission | Town Planning Officer | 15 days |
| Land use certificate issuance as per master plan | Asst. City Planner | 15 days |
FAQs
Q. What is the toll-free helpline number of Vizag Municipal Corporation?
A. Call the Greater Visakhapatnam Municipal Corporation through the toll-free citizen helpline number 180042500009 or use WhatsApp number – +919666909192 to lodge your civic complaint.
Q. Where can I escalate the grievance if my complaints are not resolved at level 1?
A. First, you can escalate the unresolved or unsatisfactory civic or administrative complaints to the Additional Deputy Commissioner or HOD of respective departments of GVMC at level 2. Further, you can escalate the grievance to the Municipal Commissioner of Vizag Municipal Corporation at level 3.
Q. What can I do if I’m not satisfied with the final resolution of Vizag Municipal Corporation?
A. In this situation, citizens can lodge a public grievance against the Municipal Corporation to Nodal Officer (Public Grievance Cell) of Municipal Administration and Urban Development, Govt. of Andhra Pradesh through the Chief Minister’s Grievance Redressal System (CMGRS) (Jaganannaku Chebudham).
