Madhyanchal Vidyut Vitran Nigam Limited (MVVNL) is owned by the state government of Uttar Pradesh and this Discom comes under the Uttar Pradesh Electricity Regulatory Commission.
Many Customers of Central Uttar Pradesh are getting benefitted from the electricity distribution services of MVVNL.
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Many customers of MVVNL don’t know where to lodge their complaints and don’t know the proper procedure. As a result, they do not get a successful redressal of their complaints about the electricity services.
MVVNL Official Helpline Details:
| MVVNL Official Website | www.mvvnl.in |
| MVVNL Customer Care Numbers | 1912 18001800440 |
| WhatsApp Number of MVVNL | +918010924203 |
| MVVNL Online Complaint | Register |
| Divisional Official Contact Number Directory | View Contact Numbers |
| Online Consumer Services of MVVNL | Apply Online to MVVNL |
| Offline Consumer Services Forms | From Download Forms Page |
| MVVNL Mobile App | Android | iOS |
Let us try to know where and how to register a successful complaint of electricity issues to MVVNL. As we expect, you should aware of your rights. Therefore, We are going to tell your everything in easy steps.
MVVNL Electricity Services Circles/Divisions in Central Uttar Pradesh:
- Ambedkar Nagar
- Ayodhya
- Badaun
- Bahraich
- Balrampur
- Barabanki
- Bareilly
- Gauriganj
- Gola
- Gonda
- Hardoi
- Rae Bareli
- Lakhimpur
- Pilibhit
- Shahjahanpur
- Sitapur
- Sultanpur
- Unnao
Know, How to Lodge Electricity Complaint on MVVNL Customer Care Number?
MVVNL has provided customer care numbers to their customers, hence you can register complaints about electricity services. In fact, you can lodge any type of complaint that is related to the services of MVVNL.
Complaints That Can Be Redressed by MVVNL
These are some issues that can be redressed by the MVVNL:
- Electricity Supply Off/Outages
- MVVNL Electricity Bill Issues – Arrear, Bill Payment, Failure of Payments, Wrong Billing
- Transformer – Failure of Power, Load, Voltage
- Electricity Meter – Smart meters, Domestic Meters, Industrial Meters
- New Connection of MVVNL – Not sanctioned, error in the submission, scheme issue, and any other issue
- Emergency – Accidents due to Electricity
- Bribery/Corruption
Steps to Register Complaint on Customer Care Numbers
First, follow the steps to register a complaint of electricity to MVVNL:
Step 1 – Now, Click on the toll-free electricity customer care numbers of MVVNL. That is given below.
MVVNL Customer Care Number – 1912, 18001800440
Step 2 – Call on one of these customer care numbers, and choose the right options on the IVRS call. Tell the issue to the executive. Tell the details that are asked by the executive of MVVNL.
Step 3 – Get the complaint reference number on your mobile number to track your grievance.
Step 4 – You can register your complaint on the WhatsApp Number of MVVNL from here.
MVVNL WhatsApp Number – +918010924203
Step 5 – Send “Hi” on WhatsApp and select the “Register Complaint” Option or Provide an Account number if you are not registered on WhatsApp.
Step 6 – Select the subcategory of your electricity complaint, now get the complaint reference numbers to track your complaint.
finally, if your complaint is not resolved within the given time (usually – 30 days), you can directly approach the Consumer Grievance Redressal Forum, UPPCL in the regional forum of MVVNL.
How to Register Online Complaint about Electricity to MVVNL?
You can also register complaints of issues related to electricity services on the official portal of UPPCL. Maybe you know that UPPCL has provided an integral grievance redressal mechanism.
First, Visit the “Lodge online electricity complaint to UPPCL” and follow the steps to lodge a successful grievance.
Second, If your grievance is not resolved by the MVVNL or UPPCL, therefore you should lodge a grievance in the “Electricity Consumer Grievance Redressal Forum” (CGRF) of UPPCL.
Finally, If CGRF, UPPCL does not resolve your complaint within 90 days, or are unsatisfied with the decision of the CGRF, you can file the petition or appeal to “The Electricity Ombudsman, UPERC” and can appeal for compensation or redressal of your issue.
Frequently Asked Questions
Q. How can I apply for a new electricity connection of MVVNL?
A. You can apply for a new electricity connection by visiting “Online New Electricity Connection of UPPCL” and following further instructions and steps to submit your online application.
Q. What is the customer care number of MVVNL to register complaints of electricity issues?
A. MVVNL has provided toll-free customer care helpline numbers 1912, 18001800440 to register complaints about any type of issues that come under its authority. You can also follow the above steps to register a successful complaint so, you can get a faster resolution.
Q. What are the electricity complaints that can I register to MVVNL?
A. You can register the following issues to MVVNL:
- Electricity Bill related – Error in Amount, Payment arrear, Failure of any type of transaction
- New Electricity Connection of MVVNL – Applied but the connection is not allotted, defected meter, Suabhagya Scheme issue, Any other
- Electricity Supply Issue – Frequent Power Off, Supply Outage, failure of Transformer
- Live Service Line Issues – Wire, Broken Pole, Sparks, fault in Line, High/Low Voltage, Load
- Emergency Support – Accidents, Fire due to Electricity
Corruption or Bribery report, Power Theft Report - Electricity Meter – Any defect issue in the smart meter, domestic meter, Office meter or industrial meter
- Any other issues that come under MVVNL
Q. Where can I track the electricity outage or power off details of MVVNL?
A. You can track the scheduled or ongoing electricity outages or any type of power off on “Urja Mitra MVVNL” and check your area and zone. Select your circle and get all information about outages.
Q. Where can I register complaints against the final decision of the MVVNL or UPPCL Authority for my complaints?
A. You can lodge a grievance in the Electricity Consumer Grievance Redressal Forum (CGRF), UPPCL under two conditions. One, if your complaint is not resolved by the UPPCL or MVVNL Authority within the given time. Second, you are not satisfied with the redressal that is finally given by the authorities. In both conditions, you can approach CGRF, UPPCL.
Q. Where can I pay the online electricity bill of MVVNL?
A. All customers can visit the “online bill payment of MVVNL” and know the amount of the bill by entering the account number that is given in the bill. After that, use any method of payment to pay your bill (For example – Debit/Credit Card, Net Banking, UPI)
