Myntra is a fashion e-commerce marketplace company that was founded in 2007-08 and acquired by Flipkart in 2014. The main products of Myntra are fashion, lifestyle, gifts, and beauty products. Almost all national and international fashion & beauty brand products for shopping are listed for the consumers. The sellers and buyers both can use the platform for their purposes.
This company has a good grievance redressal system to provide seamless and faster services for their consumers and also sellers/suppliers. If you are facing such issues with the quality of the product, payment, or other related to delivery then use the helplines and complaint registration portal of Myntra to resolve your issue.
|Notice - Be alert! Don't disclose the financial or banking details and don't share OTP with any customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.|
The Common Issues that can be resolved:
- Consumers: Product order, online shopping, payment transaction, refund, delay in delivery, cancellation of the order, return or exchange, cheap/low quality of product, the defective or wrong product was delivered, delay in refund, and other refunds, exchange, and delivery-related complaints.
- Sellers/Suppliers: Commission charges, payment settlement, delay in refund, delivery of the product, defect in the returned product, higher charges, and other product & service-related complaints by sellers.
The toll-free customer care numbers (helplines), e-mails, and other official details are provided by Myntra to register a complaint. You can also register an online complaint on the portal or mobile app with the order details.
These are some common issues that can be registered to the customer care executive. You may use any available means to raise a complaint about the products and services of Myntra. It will be resolved within the given time limit as per the specific problem.
Note – If your complaint is not resolved within the time limit then you can escalate the grievance to the Grievance Officer (higher authorities) of Myntra and further you can approach the National Consumer Helpline, Consumer Commission/Court for the quality of service, payment, or products.
Tips – The helplines and other official details of Myntra are verified by the Complaint Hub, you can use this information to raise your complaints. You have the right to get fair, higher standards, and quality services for which you have paid.
How to Register a Complaint to Myntra?
The complaints can be registered to Myntra in three basic ways. The easiest way is to call the toll-free customer care number and tell the issue to the customer care executive. The best way is to open your app and click on the ordered product, select the available options to raise a complaint.
Complaint Registration Fee and Redressal Time by Myntra:
Registration Fee: ₹0 (No Charges)
Redressal Time: 7 to 15 days
⇒ To Know More, visit the Myntra website’s policy page.
The third way is by e-mail, or online portal to register an online complaint. You can also send a written complaint to the official address of Myntra. Further, you can escalate the complaint to the higher authorities (Grievance Officer) with the reference number.
These are the options that a customer or seller can use to register a complaint. You can expect a faster resolution of the issue from the department concerned with Myntra.
Customer Care Numbers
The toll-free customer care numbers and helplines of Myntra can be used to register a complaint. You can call the number, select the language, and the category of the complaint. Finally, describe the issue with the product details, order number, and other required information. Be aware, don’t share your critical financial or bank details.
You should remember that after the successful registration of the complaint, get the reference number or complaint number to track the status. It can also be used as a future reference to approach the higher authorities.
Myntra Customer Care Number:
|Myntra Complaint Number||+918061561999|
You can call this number to register your complaint about the products and service issues offered by Myntra.
Note – If your complaint is not resolved within the time limit or not satisfied with the final resolution of the Myntra customer care executive, you may lodge a grievance with the Grievance Officer. The contact details and address are mentioned below.
Tips – To register complaints about cyber financial frauds and scams the helpline number is 1930 (only for financial frauds). Further, you can register complaints about the quality of the service or higher payment charges to the National Consumer Helpline and Consumer Court/Commission (National Consumer Dispute Redressal Helpline) with the required details like invoices, product images, etc.
Register an Online Complaint
The best way to register a complaint about the issues in the products, payments, and services that are offered by Myntra is to use the mobile app or online portal. You can lodge an online complaint by getting help for the specific product that you have ordered.
For this, consumers or sellers can use the chat option in the app or visit the official portal. After the successful registration of your complaint, note down the reference or docket number to track the status of the complaint. It can be used as a reference to escalating the grievance to the higher authorities of Myntra.
Links to Register Online Complaint to Myntra:
|Register an Online Complaint||File Complaint|
|Mobile App||Android | iOS|
|Social Media|| Twitter
|Track Your Order||Track Status|
Steps to Register Complaint:
- Visit the Link or open the app.
- Log in and click the contact us option from the menu or profile icon.
- The Help Center will open.
- Select the query type – Order related; Non-order related; Recent issues.
- Select the order or subcategories.
- Scroll down and click on the chat option.
- For the payment or refund, click on “Write to us” and attach an invoice or screenshot of the required financial details.
- Describe the issue and register successfully your complaint.
Remember – Note down the reference number of your registered online complaint to track the status and also can be used to escalate the complaint to the Grievance Officer of Myntra.
Tips – Call the National Consumer Helpline or approach Consumer Court/Commission for complaints about the quality of consumer products and higher charges/refunds. For this, you may visit the link above.
Also Read: Register an Online Complaint to Flipkart
If any customer or seller wants to register a complaint by a written application, you can send the letter by post to the official address of Myntra. The required details in the application are:
- Name and Contact Details
- Order Number and product details
- Description of the issue
- Copy of the invoice, links of supportive documents (Google Drive or One Drive link, etc.)
The Postal Head Office Address of Myntra:
Returns Processing Facility
Address: Returns Processing Facility, Myntra,
Survey Numbers 231, 232, and 233,
Soukya Road, Samethanahalli Village,
Anugondanahalli Hobli, Hoskote Taluk,
Bangalore – 560067.
Address: Myntra Designs Pvt. Ltd. Buildings Alyssa,
Begonia, and Clover situated in Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli,
Bengaluru – 560103, India.
Note – Complaint not resolved or not satisfied with final redressal? Escalate the complaint to the higher authority Grievance Officer of Myntra.
The Grievance Officer is the higher authority where customers and sellers/suppliers of Myntra can escalate the complaints that have not yet been resolved by the customer care representatives or online chat executives.
The Information Technology Act, 2000, and the Consumer Protection (E-commerce) Rules, 2020 have clear guidelines for the formation of the post of Grievance Officer by every e-commerce company for the redressal of consumer grievances and to protect consumer rights.
So, you can raise your concern to the designated officer by Myntra using the prescribed methods. You can e-mail or write a grievance application with the following details:
- Name and Contact Details
- Product Order number and details
- Invoice and images of the product (If have).
- Reference number of the previous complaint.
- Description of the issue
- Attach the supportive documents and images (in e-mail).
Send the application by e-mail or post with the details as mentioned. Don’t forget to keep a copy of the application for yourself.
E-mail and Address of Myntra Grievance Officer:
|Address||Designation: Manager – CC – Escalation Desk,
Myntra Designs Pvt Ltd,
Alyssa, Begonia, and Clover situated in Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Varthur Hobli, Bengaluru, Karnataka: 560103, India.
Note – If your grievance is not resolved or not satisfied with the order of the Grievance Officer of Myntra, you may file a petition to the Consumer Court/Commission to get what you deserve.
We hope that your complaint will be resolved as per the given time limit. If you are facing an issue that is not listed or don’t know the right procedure to get redressal of the problem, write in the comment or send an e-mail to us.
Frequently Asked Questions about Myntra
Q. What is the customer care number of Myntra?
A. The toll-free customer care number of Myntra is +918061561999to register a complaint. Don’t forget to take the reference number of your registered complaint.
Q. Where can I register a complaint against Myntra?
A. If your complaint is not redressed within 15 to 30 days, first you may lodge a grievance to the Grievance Officer of Myntra then you may approach the National Consumer Dispute Redressal Commission (NCDRC).
Q. What is the time limit for the refund after cancellation or failure of the transaction?
A. The refund will be deposited within 7 days after cancellation or failure of the transaction. Further, you may contact customer care of Myntra.