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OLX – Register a Complaint about OLX, Autos, and OLX Autos Dealer

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OLX Logo
OLX India B.V. (source: olx.in)

OLX India B.V. is a Dutch limited liability company, headquartered in Amsterdam, The Netherlands. OLX is an online marketplace to buy, sell or exchange used goods and services including cars and automobiles (OLX Auto). In India, the head office of OLX is in Gurugram, Haryana. It also offers classified advertisements, a mobile application platform, and a payment system on its platform.

According to OLX, every month, hundreds of millions of people buy and sell furniture, musical instruments, cars, houses, laptops or mobile phones, and other products.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Have complaints about OLX? Yes! You can complain about the products, services, and platform to the OLX customer support team through the toll-free helpline number and email. Additionally, you may file a complaint online to OLX.

Report the issues related to:

  • OLX market: Complaints related to listed properties, mobiles & accessories, jobs, electronics & appliances,  furniture, fashion, books/sports/hobbies, pets, and services such as education, beauty/health, and travel packages.
  • Vehicles: Issues regarding bikes, commercial vehicles and spare parts.
  • OLX Autos (Cars): Disputes related to buying & selling of cars, prices, delivery, and matters related to OLX Autos dealers such as payment settlement, service charges, etc.
  • Bookings & Payments: Complaints about the delivery of listed products, payments from OLX, and quality checking.
  • Others: Matters related to OLX subscriptions, membership plans, and technical issues including trust and safety matters (frauds, scams, and cheating).

Still, not resolved? Escalate the unresolved complaint to the Customer Service (CS) Head or appointed Grievance Officer, OLX India B.V.


How to File a Complaint of OLX?

According to the customer service policy of OLX, the complaint resolution process is divided into 2 levels. If the initially lodged complaints are not resolved then customers have the option to escalate the case to the next appointed authority.

Grievance Redressal Mechanism:

Registration Fee No Charges (0)
Resolution Period Up to 30 days (It may vary, please read the customer service policy of OLX)
Refund Period 7 to 15 business days

Levels of Lodging Complaint:

  • Level 1: Customer Service, OLX
    • Toll-free customer care number
    • Email/WhatsApp
    • Online complaint registration
    • OLX App
  • Level 2: Escalate the complaint to the Grievance Officer, OLX India B.V. or CS Head of OLX (In case of other countries)

Please noteIf the raised complaint is not resolved to your satisfaction within the resolution period by OLX, you may lodge a consumer complaint to the National Consumer Helpline, Ministry of Consumer Affairs (MoCA) or the Consumer Commission (NCDRC) for compensation.


Level 1: Customer Care, OLX

At the initial level, if you experience any issues with OLX market services, including buying/selling and exchanging products, online transactions, paid ads, classified, or OLX Autos, then don’t hesitate to contact the OLX customer support team. You can complain through the toll-free number, email, or WhatsApp (if available).

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Additionally, you can also lodge your complaint online to OLX for faster resolution. While registering an issue with customer service representatives, please provide:

  • AD ID (listed product/service)
  • Nature of complaint
  • Advertisement ID (for paid ads)
  • Description of the issue with a copy of relevant documents (if any) like the image of the product/Ads, screenshots, bills, etc.

Contact customer service:

For OLX Global support, contact the head office of OLX in your respective country and get help or resolve your disputes.

Tip: Beware of scams, don’t share bank/personal details; use only the official OLX app for help or call 1930 to report with Cyber Police. Stay safe!


Level 2: Grievance Officer, OLX India B.V.

As per the IT Act 2000 and E-Commerce Rules 2020, if your initial complaint made to OLX Customer Service at the first level is not resolved to your satisfaction within the specified timeframe, you have the option to escalate your complaint to the designated Grievance Officer, OLX.

If you belong to a other country than India, request customer support to escalate the case to the Head of Customer Service or the designated authority of OLX in that country.

Required details in your written grievance letter or email:

  • Reference/ticket number of the previous complaint
  • AD ID (Advertisement)
  • Reason for dissatisfaction and expected relief
  • Description of the disputed matter with supporting documents such as screenshots, invoices, etc.

To file your grievance, send an email to OLX at grievance-officer@olx.in.  For complaints related to the OLX services, you can contact OLX India B.V.:

Designation Grievance Officer, OLX
Claims Form Click to Download
Email grievance-officer@olx.in
Address Grievance Officer– OLX India B.V. – OLX Group, Taurusavenue, 2132 LS Hoofddorp, The Netherlands.

Not resolved to your satisfaction by the Grievance Officer of OLX?

If you are not satisfied with the final resolution of OLX, then file an informal consumer complaint with the National Consumer Helpline (NCH) for arbitration. Additionally, you may opt for internal arbitration with OLX India B.V. to resolve the dispute internally.

Alternatively, you can file a formal complaint against OLX or its partners with the National Consumer Disputes Redressal Commission (NCDRC) – Consumer Court/Forum to demand compensation for the loss.


Reference

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