Nagar Nigam Dehradun – Administration, Citizen Services and Complaint Registration

Nagar Nigam Dehradun which is also called Dehradun Municipal Corporation (DMC) is the largest urban local self-governing body in the state capital Dehradun of Uttarakhand. The other major government agencies including Dehradun Mussoorie Development Authority, Uttarakhand Urban Sector Development Agency, Smart City Dehradun, and Doon Valley Special Area Development Authority are responsible for the overall urban development of the city.

Administration

Dehradun Nagar Nigam was first incorporated on 9 December 1998. Now, the population of the city is about 10 lakhs who reside in the 198.48 sq. km. area of the municipal corporation.

It is divided into 100 Wards for the administration and to directly elect the ward members (Parshad) by conducting elections. The Mayor and municipal commissioner are the main official positions who ensure the administration of the Nagar Nigam.

Have any complaints regarding the public services of Nagar Nigam Dehradun? Don’t worry! You can file a complaint to the municipal officers and their respective departments. For this, citizen helpline numbers and grievance redressal mechanisms are provided in the city.

Departments of Nagar Nigam

Departments for different functionality and administrative services in Dehradun City:

• Waste Management: Collection of garbage, cleanliness, solid waste management, etc.
• Health: Cleanliness of public toilets, management of municipal hospitals and primary health centres (PHCs), and other services related to health & disease control in the city.
• Roads & Public Transport: Management and maintenance of public roads, streets, Nalla, transportation facilities, traffic lights & pavement constructions, etc.
• Public Works: Construction and management of public buildings including schools, hospitals, municipal colonies, parks, parking spaces, and development of other public works.
• Drinking Water & Sewerage: To ensure the drinking water supply in Dehradun city, maintenance and construction of drainage, sewerage pipelines, etc.
• Property & Other Tax: Payment of taxes including property, dog registration fee, charges and fines, or other taxes and bills of the municipal corporation of Dehradun.
• Building Approval & Vendors: Request to approve new building, vendor registration, market/shopping mall permit, hotel/restaurant licenses, etc.
• Streetlights & Electrical: Management and maintenance of streetlights, electric wires, and connections in municipal and public buildings, etc.
• Gardens & Parks: Building or maintaining gardens, tree cutting, parks, etc.
• Others: Any specific services like PM Awas Yojana, social welfare schemes, Swachch Bharat Mission (SBM), and other services offered by the Nagar Nigam Dehradun.

Register a Complaint to Nagar Nigam Dehradun

Are you ready to file a complaint to Dehradun Municipal Corporation? You should. The grievance redressal mechanism with a 3-tier system is available to redress the issues about the public services of Nagar Nigam or other urban local body services.

The designated nodal officers will respond to resolve the problems within the given time limit as per the citizen charter of NND (Nagar Nigam DDN).

Complaint Registration Fee and Redressal Timeline:

If any citizen wants to register a complaint about any specific citizen-centric or local body services of the municipal corporation, can use these toll-free citizen helplines:

• Nagar Nigam DDN Complaint Number: +918047097506, +911352714074
• Citizen Helpline Number: 18001802525; +911352653572, +91135275098 (DSCL)
• WhatsApp Number: +911352609200 (DSCL)
• E-mail: nagarnigam.ddn@gmail.com, citizenhelp-dscl@uk.gov.in
• File a complaint online: Dehradun Nagar Nigam (smartcitydehradun.uk.gov.in)

For concerns related to smart city, email to smartcity-dscl@uk.gov.in.

Provide the Following Information:

• Name of the complainant
• The subject of the nature of the complaint
• A summary of the issue
• A link to any image, video, or document related to the issue (if required).

For Drinking Water Supply & Sewerage, call the helpline number 18001804100 or email to Uttarakhand Jal Sansthan at cgm-jsua@nic.in.

Note – For the unresolved complaints of Uttarakhand Jal Sansthan (UJS), approach the Superintendent Engineer of Dehradun Division, and further to CGM of UJS.

Unresolved Complaints:

If your complaints lodged to the Municipal Corporation are not resolved within a specified time, you can write a grievance letter to the Municipal Commissioner here:

If the submitted complaints are not resolved as per the expectations, escalate the disputed matter by lodging a public grievance to the Appellate Authority of the Public Grievance Directorate of the Department of Local Urban Bodies through the “UK CM Helpline – Public Grievance System” of the Uttarakhand Government.

Issues faced by the citizens of Dehradun

Dehradun, while charming, faces challenges due to rapid growth. These are some key issues:

• Strained Infrastructure: The city’s infrastructure buckles under the weight of rapid urbanization. The Public Works Department (PWD) struggles to maintain roads riddled with potholes (Public Works Department) and keep up with the demand for new public facilities (Public Works Department).
• Ecological Imbalance: Unplanned development nibbles away at ecologically sensitive areas (Encroachment and Establishment). High-rise buildings (Rapid Urbanization) replace paddy fields (Rapid Urbanization), impacting local agriculture and natural drainage.
• Water Woes: Dehradun, once blessed with abundant water bodies, now faces the grim reality of polluted and neglected lakes and streams (water, drainage, and sewage).
• Waste Worries: Inefficient solid waste management (Solid Waste Management) leads to overflowing garbage bins and unhygienic streets. Furthermore, inadequate sewage treatment poses significant health and environmental risks.
• Traffic Troubles: The ever-increasing population strains Dehradun’s transportation system. The city requires a well-developed plan for satellite towns (Transportation) to manage the growing number of residents and vehicles effectively.

In many cases, Dehradun Nagar Nigam faces a challenge in citizen participation. Residents may sometimes overlook their civic duties, neglecting to pay taxes and adhering to regulations (Property Tax and Revenue).

On the other hand, Nagar Nigam isn’t immune to bureaucratic hurdles. Corruption and inefficiency within the administration can impede civic service delivery.

Residents can empower themselves by registering complaints regarding public services and infrastructure (Solid Waste Management, Sanitation Department, Public Works Department, Water, Drainage, and Sewerage, Electrical and Streetlight).

Reference:

• About – Dehradun Municipal Corporation
• Smart city guidelines – Dehradun Smart City Limited (DSCL)