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SMC – How to Register a Complaint to Surat Municipal Corporation?

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Surat Municipal Corporation (સુરત મહાનગર પાલિકા) is a local self-government body (74 constitutional Amendment, 1992), and is governed by the Bombay Provincial Municipal Act, 1949. SMC is the second largest municipal corporation in Gujarat with the mission “To make Surat a dynamic, vibrant, beautiful, self-reliant and sustainable city with all basic amenities, to provide a better quality of life” as a provider & facilitator in Surat metropolitan city.

It is divided into 9 administrative zones and 30 election Wards within Surat City. The area of the city is 462.149 sq. km. with a population of about 5 million. The administrative powers under the BPMC Act 1949 are divided into 3 statutory authorities, which are the General Board, Standing Committee, and Municipal Commissioner.

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Index

Map of SMC, Surat city
Map of SMC, Surat city (suratmunicipal.gov.in)

Further, it is divided into various departments to implement to provide basic citizen-centric & civic body services within the city. If you have any issue related to the administration or civic services of SMC then file a complaint using the citizen helplines or grievance portal.

The Administrative Zones & Wards of the Surat Municipal Corporation:

  • West Zone:
    • Wards – Adajan Patiya, Adajan Gam, Ichhapore, Bhesan, Bhatha / Bhatpore, Rander, and Ramnagar.
    • Wards – Krushnakunj, Jahangirpura, Gorat, Pal, Palanpore, Variav, and Tadwadi.
  • Central Zone:
    • Wards – 1/A Nanpura, 1/B Makkaipul, 2/A Rustampura, 2/B Sagarampura, 2/C Ruderpura, 3/A Navapura, 3/B Salabatpura, 4/A Moti Talkies, and 4/B Begumpura.
    • Wards – 5 Kanskiwad, 6 Mahidharpura, 7/A Saiydpura, 7/B Rughnathpura, 8 Gopipura, 9 Wadi Faliya, 10 Chowk Bazar, 11/A Chouta pul, 11/B Dhastipura, and 12 Vanki Bordi.
  • East Zone A:
    • Wards – Puna, Dhanvarsha, Navagam-A, Navagam-B, Karanj-A, and Karanj-B.
    • Wards – Lambe Hanuman, Ashwanikumar, Kapodra, and Bhagyoday.
  • East Zone B:
    • Wards – Puna (Silver Chowk)-B, Valak-Bhada, Kathodara-Khadsad, Mota Varachha-B (Nand Chowk), Mota Varachha-C (ABC Circle), Laskana, Nana Varachha, and Simada.
    • Wards – Mota Varachha-A, Sarthana, Abrama, Kathor, Velanja, Pasodara, Saroli, and Sarthana (Vegetable Market).
  • North Zone:
    • Wards – 33 Zeel Park, Gothan Gam (Vaswari Gam, Segva Gam), 33 Katargam, Paras, 11 Gotalawadi, 32 Fulpada, and Amroli.
    • Wards – Chhaparabhatha, 19 E Akhandanand, 19 A Dabholi, 19 Nani Bahucharaji, Kosad Awas (H1, 2), Kosad Awas (H3, 4, 5), and Utran.
  • South East Zone:
    • Wards – Kumbharia, 14-B Umarwada A, 14-B Umarwada B, 27 Anjana, 28-C Magob, 28-A Mithikhadi, and 28-B Limbayat.
    • Wards – 29 Udhna Yard, 30 Ishwarpura/Navagam, Parvat Purva (East), Godadara, Dindoli Gam Ward Office-2, and Parvat Paschim (West).
  • South West Zone:
    • Wards – Karimabad, Vesu-Abhwa, Rundh-Magdalla, Dumas Bhimpore, Khajod-Bhimrad, and Dumas Sankalit.
    • Wards – Athwa, Piplod, City Light, Althan Bhatar, Khatodara, and Panas.
  • South Zone A:
    • Wards – 14-D Khatodara, 25-B Udhna Sangh, 25-C Vijyanaga, 26 Sonal-Bhedwad, and 27-B Bhestan (Jiyav, Soneri).
    • Wards – 26-B Pandesara Housing, Sanklit Board, 31- Bamroli Old, 25-Meera Nagar, Vadod (Dipli, Budia, Dandi), Bhestan H-15, and 68-Bamroli New.
  • South Zone B:
    • Wards – Gabheni Gam, Pali Gam, Talangpur – Umber Sanklit, Sachin-1, Kanakpur, and Un Ward.

The Major civic body services that the municipal corporation provides as a provider in the city are water supply, streetlights, garbage collection, public toilets, sewerage management, construction & maintenance of roads & streets, health facilities & primary education, accommodation & amenities for the slums, urban development planning, etc.

As a facilitator it ensures the growth & development of the city by drafting policies for industrial growth, enhancing & promoting trade & commerce in Surat, affordable & efficient health services, establishing & facilitating higher education and research institutions, and other initiatives like cultural activities, entertainment, sports & games, etc.

The Major Departments of the SMC:

  • Engineering: This includes the Bridge Cell, Streetlights, Traffic & BRTS Cell, Drainage, Road Development, Energy Efficiency Cell, Town planning, Environment Cell, and Special Projects.
  • Health: is divided into Solid Waste Management, Health Department, Vector Borne Disease Control, Birth & Death, SMIMER Hospital, and I.C.D.S.
  • Revenue: Includes the departments of property tax, professional tax, Octroi, and other taxes.
  • Social Welfare: The departments are slum upgradation and urban community development.
  • Others: Some other departments of SMC are Support (for Accounts, Information Tech., Election & Census, and stores), Air Quality Management, Culture, Secretary, Fire & Emergency Services, and Watch & Ward.

If citizens are facing any issue with civic body services & public utilities facilities provided by these departments or any administrative wing of the Surat Municipal Corporation then register a complaint by calling the toll-free citizen helpline numbers, control room helpline numbers of the Wards/Zonal offices, or WhatsApp your issues to the SMC nodal officers.

You may also file an online complaint to the concerned departments of the Surat Mahanagar Palika through the integrated complaint portal and mobile app. If residents desire, may also write a physical grievance application to the respective Ward office/head of the departments or e-mail it to the designated nodal officers.

Tips – If not satisfied or registered complaints are not resolved within the timeline as per the citizen charter of the municipal corporation of Surat, you may escalate or lodge a grievance to the designated nodal officer of the Public Grievance Cell, SMC. To know more in detail, read below.


How to File a Complaint to Surat Municipal Corporation?

Surat Municipal Corporation ensures that each resident of the city can get benefits from the civic body services without any problem or issue. For this, the administration is divided into zones and further into Wards where citizen helpline centers are established to resolve the issues & provide public services to the citizens.

Complaint Registration Fee & Redressal Time Limit:

Registration Fee No Charges (₹0)
Redressal Time Limit Immediately or up to 30 days (depending on the issue as mentioned in the citizen charter

To know more about the timeline for different issues & services, read the Citizen Charter of Surat Mahanagar Palika.

The municipal corporation also has an integrated grievance redressal mechanism that includes toll-free citizen helpline numbers, contact numbers of a centralized control room for emergency services, and other online support that operates 24×7 to provide resolutions & help.

The Ways to Register a Complaint:

  • SMC Citizen Helpline Number
  • Written Physical Complaint Application
  • By Submitting an Online Complaint
  • Vigilance Officer – to report corrupt practices
  • Public Grievance Cell, SMC – for unresolved/unsatisfactory complaints
  • Sexual Harassment Cell for Women, SMC – For employees/official members of the Mahanagar Palika.

First, Residents may call the toll-free citizen helpline numbers of the centralized call center or the helpline numbers of the emergency control rooms of the SMC office, Zonal head office, or Ward offices of respective areas. You may also report your concerns by WhatsApp number of the citizen service SMC Chatbot.

Second, If you desire, may e-mail or write a complaint letter/application to the head office of your Ward/Zone or nodal officers of respective departments, SMC by mentioning your name, contact details, subject of the complaint, description of the issue with evidence/proof (if any).

Third, Citizens may file a complaint directly to the concerned departments of the Surat Municipal Corporation to get faster redressal of the issues. For this, you may use the online portal or SMC mobile app. You may also track the status.

Fourth, the Vigilance officer is the designated nodal authority where you can report the issues related to any unethical or corrupt practices conducted by the officer/employee or official member of the Municipal Corporation or its Wards. Citizens can directly call or e-mail the Director or appointed Police Inspector of the Vigilance Department.

Fifth, If you are an employee/officer of the corporation (SMC) or its administrative offices and facing any form of sexual harassment by the officer/official member/employee of the SMC then submit a written complaint or report to the appointed members of the Internal Complaints Committee or Sexual Harassment Cell for Women, SMC within 3 months of the last incident. You may submit images, videos, text messages, or any other evidence as proof.

Note Finally, If your registered complaints are not resolved or not satisfied with the final resolution/order of the designated nodal officers then you may escalate or lodge a grievance to the Public Grievance Cell, SMC (consists of deputy commissioners of the respective department and Commissioner of the municipal corporation).

Tips – Further, You may approach the Director of PG Cell, Urban Development, and Urban Housing Department through the CMO helpline of the Government of Gujarat.


SMC Helpline Number

Residents of Surat can use the toll-free citizen helpline numbers, WhatsApp number, and centralized control room helpline numbers of Surat Municipal Corporation to register a complaint about issues related to local body & civic services (taxes, bills, roads & infra development, etc.) and public utility facilities (water, electricity, cleanliness, streetlights, etc.).

For issues related to the Wards or zonal areas, you may file complaints to the control rooms of the respective Ward/Zonal office helpline number. Provide your name, e-mail/contact number, and a brief description of the issue/problem with hints of evidence/proof to the representative office.

Tips – After the successful submission of your issue, always ask for the reference/token number of the submitted complaint to track the status and as proof for future reference.

Citizen Helpline Numbers of Surat Municipal Corporation to Register a Complaint:

SMC Toll-Free Citizen Complaint Number 18001238000
WhatsApp Number +917623838000
SMC Helpline Number +912612451913, +912612423751
Plastic Waste Helpline Number 18002333002
Construction & Demolition Waste Helpline Number 18002122829
SMC Officers’ Contact Numbers Click Here

Emergency & Centralised Control Room Helpline Numbers of SMC:

SMC Control Room/Emergency Helpline Number
SMC Headquarters Central Room +912612423756, +919724346021
Fire Control Room 101, +912612414196, +919724346022
SMIMER Hospital Helpline +919724346044
Tele-Medicine: +916359980201
Maskati Hospital Help +912612429566, +919724346065
Ambulance/Shabvahini 102, +912612414195
Emergency Contact Numbers Click Here

Note If issues are not resolved or not satisfied with the final redressal then you may lodge a grievance to the Public Grievance Cell of the municipal corporation or the zonal/deputy municipal corporation of the respective departments.


SMC Zonal Office Control Room: Helpline & Contact Numbers

The contact numbers, addresses, and other details of the control room of zonal offices of Surat Municipal Corporation for emergency help and to register a complaint about the issues related to the services of the concerned zone.

I. West Zone, SMC:

Phone Number
Control Room: +912612781439, +919724346025
Office: +912612786181, +919727740921
E-mail amc.wz@suratmunicipal.gov.in (Asst. MC.)
Fax No. 02612791690
Address West Zone office of Surat Mahanagar Palika, Vahivati Bhavan, Bala Saheb Devrash Road, New Rander Road, Tadwadi, Surat.
WZ Officers View Contact Directory

II. Central Zone, SMC:

Phone Number
Control Room: +912612420547, +919724346019
Office: +912612427726, +919727740932
E-mail amc.cz@suratmunicipal.gov.in (Asst. MC.)
Fax No. 02612420548
Address Central Zone Office of Surat Municipal Corporation, Vahivati Bhavan, Gordhandas Chokhawala Marg, Muglisara, Surat-395003.
CZ Officers View Contact Directory

III. North Zone, SMC:

Phone Number
Control Room: +912612480568, +919724346011
Office: +912612485700, +919724346013
E-mail amc.nz@suratmunicipal.gov.in (Asst. MC.)
Fax No. 02612486300
Address North Zone Office of Surat Municipal Corporation, Vahivati Bhavan, Behind Gajera School, B/s Ramjikrupa Raw-House, Katargam, Surat.
NZ Officers  View Contact Directory

IV. East Zone A, SMC:

Phone Number
Control Room: +912612551363, +919724346031
Office: +912612547750, +912612548365
E-mail amc.eza@suratmunicipal.gov.in (Asst. MC.)
Fax No. 02612543640
Address East Zone Office of Surat Municipal Corporation, Vahivati Bhavan, Nr. Saifee Society, Opp. Panchwati Wadi, Lambe Hanuman Road, Surat.
EZ-A Officers  View Contact Directory

V. East Zone B, SMC:

Phone Number
Control Room: +912612551363, +919724346030
Office: +912612547750, +912612548365
E-mail amc.ezb@suratmunicipal.gov.in (Asst. MC.)
Fax No. 02612543640
Address East Zone Office of Surat Municipal Corporation, Vahivati Bhavan, Nr. Saifee Society, Opp. Panchwati Wadi, Lambe Hanuman Road, Surat.
EZ-B Officers  View Contact Directory

VI. South West Zone, SMC:

Phone Number
Control Room: +912612667926, +919724346015
Office: +912612663049, +919724346017
E-mail amc.swz@suratmunicipal.gov.in (Asst. MC.)
Fax No. 02612668426
Address SMC Office of South West Zone Vahivati Bhavan, Municipal Shopping Center, Near Aadarsh Nagar Society, Athwalines, Surat.
SWZ Officers  View Contact Directory

VII. South East Zone, SMC:

Phone Number
Control Room: +919724346049, +919724346050
Office: +912612331903, +912612331904
E-mail amc.sez@suratmunicipal.gov.in (Asst. MC.)
Fax No. 02612335455
Address South East Zone office of Surat Mahanagar Palika, Bh. Vatika Township, Bh. Model Township, Dumbhal, Surat.
SEZ Officers  View Contact Directory

VII. South Zone A, SMC:

Phone Number
Control Room: +919724346060
Office: +912612278429, +912612277043
E-mail amc.sza@suratmunicipal.gov.in (Asst. MC.)
Fax No. 02612272147
Address Zonal Office of Surat Mahanagar Palika office, South Zone Vahivati Bhavan, Udhana Main Road, Opp. Satya Nagar, Udhan, Surat.
SZ-A Officers View Contact Directory

IX. South Zone B, SMC:

Phone Number
Control Room: +919724346061
Office: +912612277043, +912612278429
E-mail amc.szb@suratmunicipal.gov.in (Asst. MC.)
Fax No. 02612272147
Address South Zone B Office of Surat Municipal Corporation, Beside Swami Narayan Mandir, Gujarat Housing Board, Kanakpur, Surat.
SZ-B Officers View Contact Directory

These are the contact details & emergency helpline numbers of the zonal control rooms. You may call or e-mail the zonal offices of your concerned wards to report or get help for any civic body services of Surat Mahanagar Palika.


Administrative Officers of Surat Municipal Corporation

Citizens may contact the administrative nodal officers like the deputy commissioner or commissioner of Surat Municipal Corporation if any critical/serious problem/issues are not resolved even after registration of their complaint within the given timeline (as per the citizen charter). You may use the contact number, e-mail, or write a complaint application to these nodal officers.

Note Before approaching these officers, you should file an online complaint to get redressal of your issues. If not resolved or unsatisfied then you may escalate the registered issues to the head of the departments.

I. Surat Municipal Corporation (Head Quarter):

Phone Number +912612423750, +912612422285
Fax No. 02612452937
Address Surat Municipal Corporation (Head Quarter), Surat Mahanagar Seva Sadan, Gordhandas Chokhawala Marg, Muglisara, Surat – 395003, Gujarat.

II. Phone Numbers, E-mail & PABX No. of SMC Officers (HQ):

SMC Officer Phone No., PBX No., & E-mail
Municipal Commissioner +912612422244, 02612422110 (PBX)
commissioner@suratmunicipal.org
Municipal Secretary +912612432690, 02612432214 (PBX)
msec@suratmunicipal.gov.in
Chief Fire Officer +912612450548, 02612450229 (PBX)
cfo@suratmunicipal.gov.in
Vigilance & Inspection Officer +912612423750, 02612423600 (PBX)
Law & Asst. Nodal Officer (RTI Cell) +912612423750, 02612423209 (PBX)
lawofficer@suratmunicipal.gov.in
Public Relation Officer +912612429812, 02612429321 (PBX)
pro@suratmunicipal.gov.in
Departmental Inquiry Officer +912612423751, 02612423341 (PBX)
dio@suratmunicipal.gov.in

III. Zonal Deputy Commissioners:

Zonal Deputy Commissioner Phone No. PBX No.
West Zone +912612786022 02612786201
Central Zone +912612420547 02612420479
North Zone +912612480518 02612480201
East Zone A +912612547750 02612547202
East Zone B +912612547750 02612547222
South East Zone +912612331903 02612331210
South West Zone +912612663049 02612663201
South Zone A +912612480518 02612480200

Note – Before contacting these officers, you can register an online complaint (citizen portal). If issues are not resolved, you may escalate the issue or unresolved complaint to the Public Grievance Cell of the municipal corporation.


Register an Online Complaint

The fastest and easiest way to raise an issue related to public & civic body services of the municipal corporation is the integrated online complaint registration portal of Surat Municipal Corporation. These citizen-centric online services are the initiative of e-governance to make the local body more transparent & responsible.

Citizens can file an online complaint and also track the status of the submitted complaints of the concerned departments. For this, you may use the SMC mobile app or online service portal to save the time & effort of visiting the offices.

Links to file an Online Complaint to Surat Municipal Corporation (Mahanagar Palika):

Register an Online Complaint to SMC File a Complaint
Register Your Online Account (Signup) Register/Signup
MySurat Services Click to register
Mobile App Android
iOS
Social Media Twitter
Facebook

Note If complaints are not resolved or not satisfied with the final redressal/order of the officers then you may lodge a grievance to the Public Grievance Officer (PRO) of the Public Grievance Cell or respective department of Surat Mahanagar Palika. Read below to get more details.

Procedure

Follow the instructions & steps to fill out the online complaint form and submit it successfully without making any mistakes to get faster redressal of your issues by the municipal corporation.

Step 1: Visit the link from the above table to file an online complaint. Log in using the user credentials (e-mail and password). If not registered, visit the link to register & sign up as a new user and fill out the registration form with mandatory information like name. mobile number, e-mail, password, and OTP (for verification).

Guide and Procedure to file an online complaint to SMC
Guide and Procedure to file an online complaint to SMC (suratmunicipal.gov.in)

Step 2: After successful login, click the online services from the menu, select the complaint option, and click to lodge a new complaint. Fill out the following mandatory information in the online complaint form:

Guide to fill online complaint form of SMC
Guide to fill online complaint form of SMC (suratmunicipal.gov.in)
  • Complaint Category – Select the category and complaint code from the given list. Select your zone, Ward, and enter the address of the complaint location (if required).
  • Description – Provide a brief description of the issue with hints of relevant evidence and a list of attached documents/images.
  • Photo/Attachment – Upload the images of supporting documents, incidents, or any relevant document, proof, or link to the incident videos as proof.
  • Complainant Details – Provide your or the complainant’s personal details like name, address, mobile number, and e-mail to get updates or for communication purposes in the future.

Step 3: Submit the online complaint form and note down the reference/complaint number that appeared/was delivered by message on your mobile number. This can be used as proof of submission & future reference. You may also track the status by using this token number.

Step 4: To track the status of your registered complaint, check my complaints dashboard by logging in to your account of SMC.

Tips – If not satisfied or not resolved within the time limit as per the citizen charter, escalate this with the reference number to the Public Grievance Officer of the concerned department and Further to the state appellate authorities.


Citizen-Centric Online Services

The major citizen-centric and public utility-based online services of the local civic body SMC to save time, effort, and paperwork are payment of municipal taxes/bills, applying for building approval, registration of birth/death (certificate), for renewal/application of trade licenses/vendor registration, sewerage/water supply connection, etc.

Link to Pay Online Taxes/Bills of Surat Municipal Corporation:

Major Citizen-Centric Online Services of SMC:

You may apply online or book other services like Birth and death certificates, auditorium booking, e-library, society civic facilities, hall booking, etc. Also, know the Citizen Facilities that are provided by the Surat Mahanagar Palika within the city.


Public Grievance Cell, SMC

Many times the registered complaints are not resolved by the concerned nodal officers of the respective department within the given time limit (as per the citizen charter) or the complainant may not be satisfied with the final order/redressal provided by the officers of the municipal corporation. In this situation, you may lodge a grievance with the designated officer of the Public Grievance Cell of Surat Mahanagar Palika.

Each department has an appointed Grievance Redressal Officer (GRO) where you may submit your grievance for the issues related to unsatisfied or unresolved previous complaints by a written grievance application in the given format. You may also e-mail the concerned officer.

If yet not resolved or not satisfied then, you may also write a grievance application or escalate it to the Deputy Commissioner of the department or Commissioner of the Surat Municipal Corporation with the reference/token number of the previously registered complaint (unresolved or unsatisfactory).

Provide the Following Information in the Written Grievance Application/Form:

  • Download the format/form for complaining to the Grievance Redressal Officer:
  • Provide your name, contact details (e-mail, phone number), and address.
  • The subject of the complaint or issue
  • Mention the reference/token number of the previously registered complaint
  • A brief description of the issue with hints of the dissatisfaction/unresolved previous complaint, if any response from the officer.
  • Mention the list of the attached evidence and document proof.
  • Attach copies of supporting documents/images or provide links to video evidence.

Keep a copy of the form/application to yourself and submit it to the Grievance Officer of the concerned department or the grievance counter/reception of the head office of Surat Mahanagar Palika.

If want to submit it by speed post, send it to this official address:

Tips – After the successful submission of your grievance to the concerned officer, ask for the acknowledgement receipt as proof for future usage/reference. If submitted by post then wait 5-7 days to get a response from the SMC office.

Note – If you want to seek information from any department then file an RTI from the Public Information Officer of Surat Municipal Corporation.

Lodge a Grievance to State Appellate Authority

If your registered grievance is not resolved by the Grievance Redressal Officers of the Public Grievance Cell of Surat Mahanagar Palika or not satisfied with the final order of the municipal corporation or deputy commissioner of the authority then you may escalate or lodge a written or online grievance to the State Appellate Authority of the Urban Development and Urban Housing Department of Government of Gujarat.

You may also lodge an online grievance by using the Chief Minister Office (CMO) Helpline portal of Govt. of Gujarat. To submit your issue, must mention the reference/token number and acknowledgement receipt number/copy in the grievance form.

Links to Lodge an Online Grievance to State Appellate Authority, Department of Urban Development (UDD), Gujarat:

Download the Grievance Form/Format View/Download
Lodge an Online Grievance to the CMO of Gujarat Lodge your Grievance
UDD Gujarat Officers’ Contact Details Click Here

Process:

  • Visit the link from the table above to submit an online grievance.
  • To write a physical grievance, download the format/form and fill out the required information.
  • Attach the supporting document or any relevant evidence with acknowledgement receipt and a copy of the previously submitted grievance to the grievance officer of the municipal corporation.
  • Keep a copy of the application for yourself.

Submit yourself or send the grievance form/letter to the designated appellate authority of the Public Grievance Cell, Urban Development, and Urban Housing Department of the Government of Gujarat at the below official address.

  • Address: Grievance Appellate Authority, PG Cell, Urban Development and Urban Housing Department, 3rd floor, Swarnim Sankul – 1, New Sachivalay, Sector 10, Gandhinagar-38201, Gujarat.
  • Phone No: +917923250073, +917923250074

OR

  • Address: Grievance Redressal Appellate Authority, Public Grievance Cell, Urban Development and Urban Housing Department, 14th block, 9th Floor, New Sachivalaya, Gandhinagar-38201.
  • Phone No: +917923251008
  • E-mail: us-ud@gujarat.gov.in

After successful submission, ask for the acknowledgement receipt or wait 7-10 days to get a response from the officials of the department.

Tips – If your issues/problems are very serious and yet you have not got any resolution or no action/remedy has been provided by the state officials then you may seek the help of a legal expert for the appropriate legal action in the concerned judicial authorities (tribunal, courts, etc.)


Vigilance Office, SMC

The Director or Chief Vigilance Officer (CVO) is the nodal authority of the Vigilance Department of Surat Municipal Corporation to inspect the quality of work (road, bridge, public constructions, etc.) and protect the citizens by initiating strict actions against the corrupt officers/employees of the municipal corporation.

Citizens/residents of Surat may report to the Vigilance officer or appointed Police Inspector if anyone is facing any form of unethical practices like harassment, misuse of power, bribery, threatening, or other corrupt activities.

You may call, e-mail, or write a complaint application with your contact details or without revealing your name (anonymously). Submit the application by yourself at the Head Quarter of Surat Mahanagar Palika or send it by speed post at:

  • Address: Director/Chief Vigilance Officer, Vigilance Department, Surat Municipal Corporation (Head Quarter), Surat Mahanagar Seva Sadan, Gordhandas Chokhawala Marg, Muglisara, Surat – 395003, Gujarat.
  • Phone No: +912612423750
  • PABX No: 02612423600

Tips – If not satisfied with the response or no action has been taken by the CVO of SMC then you may file a complaint to the Lokayukta of Gujarat against the concerned officer/employee.


Issues That Can be Redressed

The list of major issues of civic body services provided by the Surat Municipal Corporation can be redressed by nodal officers of the respective departments or zonal/ward offices.

1. Garbage and Waste Management: 

  • Report if cleaning/scrapping is not carried/not proper
  • Container/dustbin not lifted/cleaned or required the lifting of building materials
  • Hawkers are not maintaining cleanliness
  • Improper disposal of wastes by hotels/restaurants, burning of garbage, or other issues.
  • Door-to-door garbage is not collected, irregularity of garbage vehicles or asking for money
  • Other issues regarding garbage collection & waste management.

2. Stray/Dead Animals:

  • Required the lifting of big/small dead animals from the streets or any area in the city
  • Request for catching stray animals (dogs, monkeys, cows, bulls, etc.) from the main city
  • Issues related to the Animal Birth Control Programme and other complaints regarding stray animals.

3. Water Supply:

  • Insufficient water supply duration or supply pressure in an individual house or whole area
  • Supply of impure/contaminated water, pipeline leakage, or Chlorine content is improper in the water.
  • No water supply required repair of Standpost or Handpump or any problem related to water supply/meter.

4. Drainage & Storm Drain:

  • Report if the found overflow of drainage, broken manholes and drain cover or open manholes
  • Leakage in main drainage pipeline pr overflow/choked drainage on road.
  • Overflowing of soak pits/septic tanks (request for emptying) or improper disposal of faecal waste/septage.
  • Complaints regarding stormwater logging on public roads or open plots in your area.

5. Health & Hospitals/Dispensaries:

  • Mosquito breeding/water logging, nuisance, or other Mosquito-borne disease-related concerns.
  • The nuisance of biomedical waste or mismanagement in Hospitals and Dispensaries.
  • Improper disposal of hospital wastes or report if hospitals/dispensaries are not registered for biomedical waste.
  • SMIMMER College & Hospital – Issues related to sanitation, the behaviour of staff, treatment, or nursing services in the hospital.
  • Other complaints regarding hospital staff, availability of medicines/doctors, infrastructure, management, parking, lighting/water, etc.

6. Public Toilets:

  • Report if public toilets are not cleaned or improper management (not water/electricity supply)
  • Found open defecation in public places or required repairing in the public toilets
  • Any issue related to the cleanliness and management of public toilets in Surat.

7. Food & Hygiene:

  • Adulteration of food, food poisoning, or agent not registered under the Food Safety Act
  • Illegal slaughterhouses, unhygienic non-veg food (meat, fish, etc.)
  • Other complaints related to the quality of food (stalls, vendors, hotels, or restaurants) in the city.

8. Streetlights, Road, and Footpath:

  • Insufficient lighting (not burning properly or streetlights not working.
  • Poles are collapsed or lights are burning in day/ time is not proper.
  • High Mast/LED streetlights are not working or other related problems.
  • Damaged road/footpath/road divider or no marking on bump/zebra crossing
  • Any issue related to maintenance like potholes, footpaths, traffic lights, required new road construction, streetlight problems, etc.

9. Illegal Construction & Encroachment:

  • Encroachment on roads or as the non-permanent structures like Lari, Galla, Pathrna, Cabin, etc.
  • Report illegal construction or encroachment of parking, footpaths, vegetable markets, etc.
  • Any form of permanent encroachment of public/municipal premises/properties.

10. Public Parks & Garden:

  • Lack of cleanliness in garden/park or required trimming in SMC properties (garden, road, divider, plots, except private properties).
  • Improper cleaning of toilet block or required repair of the equipment and infrastructure in the garden (benches, water lakes, dustbin, gates, etc.).
  • Lights are not working, wastes/plastics in gardens/parks, or reported the weeding of unwanted plants and bushes.
  • Other issues within the gardens/parks of the city are managed by the municipal corporation.

11. City Bus Transport/Citilink:

  • Issues related to Surat Money Card, BRTS Bus operation, or lack of cleanliness in Bus/BRTS bus station
  • Complaints regarding ticket issuance, fare, or bus service/ route planning.
  • Report the misbehaviour of the conductor/driver or issues related to the control/command center of the Surat Bus service (BRTS) and transportation facilities in the city.

12. Property Tax, Shops, and Establishments:

  • Wrong assessment of property, non-disposal of application (name transfer, assessment, or Badhaut Kami), or other issues related to property taxes.
  • Issues regarding online registration of establishment for trade license or for the shop, vendor registration, and other related concerns.

13. Air Quality Management:

  • Complaints about air pollution caused by burning of solid waste, illegal dumping of C & D materials, or road pavement & potholes.
  • Report the harmful gases emitted from industries, illegal/alteration of fuel, illegal textile burning, or dust on roads.
  • Any issue regarding the Air monitoring station required the new road to reduce traffic or air quality and pollution management in the city.

Others: Complaints against SMC staff for misbehaviour, corruption charges, or if complaints are not attended to properly or other issues related to the citizen-centric and civic body services of the municipal corporation.


Frequently Asked Questions about Surat Mahanagar Palika (SMC)

Q. What is the toll-free citizen helpline number of Surat Municipal Corporation?
A. The toll-free citizen helpline number of SMC is – 18001238000 and the WhatsApp number is – +917623838000 which residents of Surat can use to register a complaint.

Q. What is the emergency helpline number of Surat Mahanagar Palika?
A. The control room helpline numbers for emergency services in Surat city are – +912612451913, +912612423751 and you can seek help from the concerned department/disaster management team of Surat Mahanagar Palika.

Q. Where can I approach if my complaints are not resolved by the officers of SMC?
A. You may lodge a grievance to the Grievance Redressal Officer of the Public Grievance Cell, SMC. If not resolved or not satisfied by the response further you may write to the designated State Appellate Authority of the Public Grievance Cell, Urban Development and Urban Housing Department or lodge an online grievance with the Chief Minister Office (CMO) portal of the Government of Gujarat.


Reference

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