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RBI Restricts Paytm Payments Bank, Customers Urged to Make Changes by March 15th


The Reserve Bank of India (RBI) has imposed restrictions on Paytm Payments Bank Ltd. (PPBL) operations due to reported regulatory compliance issues. The changes take effect on March 15, 2024, after which core banking services for customers and merchants will be limited. Paytm customers must plan alternative payment solutions within the next several weeks

What Paytm Customers Need to Know:

  • You CAN Still Withdraw or Spend: Existing savings and current account holders can continue to access and withdraw funds using Paytm-issued debit cards until your balance is used.
  • You CANNOT Add New Funds: No new deposits, top-ups, or direct-deposits like salaries are permitted after March 15th.
  • Limited Credits Allowed: Only interest, refunds, cashbacks, and certain transfers from partner banks may be added after the deadline.
  • FASTag Holders: Paytm FASTags will still work for some time, but users must procure a new FASTag from a different bank before March 15th to ensure continued functionality.
  • Urgent – Move Your Salary/Benefits Accounts: If your salary, government benefits, etc. are tied to your Paytm Payments Bank account, you must open a different bank account and update your records to avoid losing access to critical funds.
    What’s Going On?

The RBI ordered Paytm Payments Bank to cease onboarding new customers due to unspecified “material supervisory concerns” revealed during an audit. PPBL hopes to resolve the issues with the central bank, but there’s no timeline for when (or if) full banking services will resume.

What to Do Next:

  • Prioritize Withdrawal: While the RBI has provided a short grace period, consider gradually withdrawing available funds in your Paytm Payments Bank account at your earliest convenience.
  • Explore Alternatives: Review other payments banks, mobile wallets, or traditional bank accounts to handle daily transactions and future salaries or benefits.
  • Check Paytm Announcements: For the latest updates, frequently check official Paytm communication channels, as limitations may change.

Don’t be caught off guard! Take these next few weeks to transition away from relying solely on Paytm Payments Bank as your primary account.

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