Public Grievance Monitoring System (PGMS) is an integrated complaint registration mechanism to file an online complaint to the Public Grievances Commission against the officials of concerned departments or ministries of the Government of NCT of Delhi. Every person who resides or belongs to the NCT of Delhi may lodge a grievance about the issues, unethical practices (corruption), and public services (citizen or services) to the concerned Public Grievance Cell.
PGMS has ensured a transparent and responsible procedure to resolve the issues of the people so every person can get fair and fast public services without any compromise. Every citizen has the right to raise their voice against the quality of public/citizen services to the respective governments.
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Major Categories of the Departments of Government of Delhi:
- Health – Family welfare, hospitals, child care, blood bank, etc.
- Education – Elementary education, universities and technical institutions, and higher education.
- Employment/Business – Recruitments, employment exchanges, and related tenders.
- Housing – DDA (Delhi Development Authority), Property tax, Registrar Co-operative societies DUSIB-Rehabiliation of JJ Basties, etc.
- Anti Corruption Bureau – Vigilance department for corruption & unethical practices.
- Senior Citizen Corner – Old age homes and assistance schemes, Sr. Citizen’s recreation centres.
- Home & Community – Birth certificate, marriage certificate and registration citizen-centric services, etc.
- Travel & Tourism – Places, Visas/passport, Bed & breakfast, tourism facilities and management, etc.
- Transport – Vehicle registration, Driving licenses, Delhi Metro, and DTC (Bus).
- Taxes & Finance – VAT, Excise, Property tax, and finance.
- Power Department – Power department (PG cell), Tata Power-DDL, BSES Rajdhani and Yamuna Power Limited.
- Other departments and services that come under the govt. of NCT of Delhi.
You may lodge an online grievance about these services of the Departments/Ministries to the concerned designated Public Grievance Officer/Director of the PG Commission. Before filing a complaint, first you should register a complaint with the concerned regional officers of the departments or public services authority.
Note – If not satisfied or the complaint is not resolved by these institutions or authorities or the nature of the issue is very sensitive (unethical practices – bribery, harassment, corruption, etc.), you may directly file an online grievance to get redressal of the problems with the given time limit as prescribed by the PG Cell of the respective departments.
How to Lodge a Grievance to Public Grievances Commission at PGMS of Government of NCT of Delhi?
The Government of NCT of Delhi has many departments that come under different ministries. The PGMS (Public Grievance Monitoring System) is an integrated grievance registration portal that has made the easy to file a complaint to the Public Grievances Commission against any department or ministry.
The Grievance Registration Fee & Redressal Time:
| Grievance Fee | No Charges (₹0) |
| Acknowledgement Receipt Time | Within 5 working days |
| Case Hearing Timeline | Within 3 Weeks |
| Redressal of the Grievance | Within 3 to 6 months of 1st hearing |
To know more, read the Citizen Charter of the Public Grievance Commission of GNCTD.
The Ways to File a Complaint to the Public Grievances Commission, Delhi:
- E-mail – pgcdelhi@nic.in
- Written Application in Physical Form
- PGMS (Public Grievance Monitoring System) to Lodge Online Grievance
You may lodge an online grievance, write an application, or e-mail it to the Secretary of the Public Grievances Commission. For online complaints, you may use a single platform that is PGMS. For this, always keep relevant information or any evidence to make your complaints more understandable and acceptable to the nodal officers.
Helpline Numbers
Important toll-free Helpline Numbers and E-mails of the Helpline Centers of Some departments/ ministries (Govt. of Delhi) are available that citizens may use to Report/File a Complaint. These are the primary stage where you may raise your issues to get instant redressal of the problems.
The Toll-Free Helpline Numbers and E-mail of Govt. of Delhi:
| Delhi Anti-Corruption Helpline Number | 1031, +911127357169 |
| PWD Toll-Free Complaint Number | +911800110093 |
| E-mail (for PWD complaints) | complaint@pwddelhi.com |
| Businessman/Taxation Helpline Number | 180042500025 |
| Water Helpline Number (Delhi) | 1916 |
| Auto/Transport Department Complaint Number | +911123958836 |
| DDMA Helpline Number | 1077 |
Tips – You may raise your complaints at these helpline numbers of the concerned departments, after successful registration of your issue, please ask for the reference number of the registered complaint for future usage and as evidence.
Note – If not satisfied, have not resolved the registered complaints, or the issues belong to other departments/ministries then you should lodge an online complaint on the PGMS portal. Follow the instructions below.
File an Online Complaint
Every person who resides in Delhi may file an online complaint about the issues related to citizen-centric services offered by the various ministries and their respective departments which come under the Government of NCT of Delhi. For this, the PGMS portal as mentioned before can be used 24×7.
Before lodging a grievance, you should ensure that the instructions and procedures are followed properly. Make the checklist of required documents, the details of the previous complaints, and the steps that you should follow.
The Major Categories of the Grievance Entertained by the Commission:
- Omission or Commission on the part of public officials
- Inaction – For any public service/complaints
- Harassment – Threatening or misuse of power
- Corrupt practices – bribery, demand for any favour, etc.
- Abuse of power and authority by any officials.
All this information is mentioned below so, you just need to read it carefully before submission of your grievance to the respective departments.
Required Documents
The list of required documents to file an acceptable complaint:
- Personal Details – Name, Contact number, address, etc.
- Evidence or Supportive Documents (if required) – Relevant to the case or issue (PDF/JPEG/JPG).
- The image of the incident or proof (if any).
- Other supportive documents or certificates related to the complaint or officer/ department.
- A copy or acknowledgement receipt/reference of a previously registered complaint to respective officers of the department/ministry (if any).
These documents will make your case strong and will help you to get faster redressal of the problem. You may also use this evidence for future reference.
Procedure
Follow the Procedure to lodge an online complaint to various departments/Ministries of the Government of NCT of Delhi. Also, read the instructions step by step to prevent yourself from making any mistakes while filling out the online form.
Step 1 – Visit the links or E-mail to File an Online Grievance at PGMS of Govt. of NCT of Delhi:
| Lodge an Online Grievance at PGMS (Delhi) | Lodge Your Grievance |
| Track the Status of Registered Grievance | Track Now |
Tips – To file an Online Complaint about Departments/Ministries of the Central Government you may use the CPGRAMS – Centralized Public Grievance Redress and Monitoring System portal.
Step 2 – Fill out the required and mandatory information of grievance in the online form:
- Description – The brief details of the complaint and hints of the relevant evidence & proof within a maximum of 2000 characters. (Do not use special characters (~, `, !, $, ^, *, {, }, [, ], |, <, >, ”, —) within form).
- Upload Documents – If necessary, upload the required documents as listed above (also acceptable in Hindi font). The maximum size of the file can be 2 MB (acceptable format – PDF/JPEG/JPG only).
- Department, Locality, and Grievance Site Address – Select the department concerned with the grievance and locality (address of office). Enter the address of the office/department or the site where the issue has occurred.
Step 3 – Enter the personal details of the complainant or yourself like Name, mobile number, e-mail ID (if any), and address.
Step 4 – Submit the form and note down the grievance/reference number after successful submission of the complaint form which can be used to track the status. To track the status, you may visit the link from the table above.
Note – You may write an application in Hindi or English to the Public Grievances Commission of Delhi by mentioning this information with a brief description of the complaint and also attaching supportive documents. Send this grievance application to the official address of the commission by post, e-mail or visit the office to submit it yourself. Use the address and contact details mentioned below.
The Address and Contact Details of the Public Grievances Commission, Delhi
The Official Address, E-mail, and Other Contact Details of the Public Grievances Commission of the Government of NCT of Delhi are:
- Address: Secretary, Public Grievances Commission, 2nd Floor, M-Block, Vikas Bhawan, I.P. Estate, New Delhi – 110002.
- Phone No: +911123379900, +911123379901
- E-mail – pgcdelhi@nic.in
- Fax: +911123370903
Tips – After successful submission of the application, ask for the acknowledgement receipt from the reception/helpdesk of the PGC office. If you have sent the physical application form by post, the receipt will be provided within 5 working days.
Note – If the complaint referred to the Head of the Department/Principal Secretaries is not redressed/resolved or not satisfied with the final order/resolution then the complainant (you) may escalate/refer the registered complaint to the concerned Deputy Secretaries of the department/ministry.
If you desire, may also approach the Lokayukta of Delhi for the unaddressed complaints about corruption, favouritism, abuse of power and position, etc. Further, you may choose legal options like respective administrative tribunals or courts.
The Nodal Officers for Public Grievances (GNCTD): Address & Contact Numbers
You may approach the nodal officers (public grievance cell) of the respective departments of the GNCT of Delhi to get help or lodge a grievance. The contact numbers and addresses are mentioned below, you may use them as per your requirements.
Departments of the Delhi Government: Nodal Officers for PG
1. Department of Archaeology:
| Phone Number | +911123868918 |
| Address | Dy. Director, Department of Archaeology, Kashmere Gate, Delhi-110006. |
2. Department of Archives:
| Phone Number | +911126962800 |
| Address | Dy. Director, Department of Archives, 18-A, Satsang Vihar Marg, Instt. Area, New Delhi-110067. |
3. Aruna Asaf Ali Hospital:
| Phone Number | +911123968938 |
| Address | Surgeon, Aruna Asaf Ali Hospital, 5-Rajpur Road, Delhi-110054. |
4. Department of Audit:
| Phone Number | +911123392001, +911123392004 |
| Address | Under Secretary (Finance Accounts), Department of Audit, 4-C, Delhi Secretariat, New Delhi-110001. |
5. Chief Electoral Officer:
| Phone Number | +911123933054 |
| Address | DCEO, Chief Electoral Office, Old St. Stephen Bldg., Kashmere Gate, Delhi-110006. |
6. Department of Chit Fund:
| Phone Number | +911123317692 |
| Address | Registrar, Department of Chit Fund, 3rd Floor, Sales Tax Building, I. P. Estate, New Delhi. |
7. Department of Co-operative Societies:
| Phone Number | +911123361058 |
| Address | Asstt. Registrar, Department of Co-operative Societies, Parliament Street, New Delhi-110001. |
8. Deen Dayal Upadhayay Hospital:
| Phone Number | +911125494013 |
| Address | CMO, NFSG, Deen Dayal Upadhayay Hospital, Hari Nagar, New Delhi-110064. |
9. Delhi College of Engineering:
| Phone Number | +911127871022 |
| Address | Asstt. Professor, Delhi College of Engineering, Bawana Road, Delhi-110042. |
9. Department of Family Welfare:
| Phone Number | +911123922798 |
| Address | S.S.O. Dptt. of Family Welfare, Malka Ganj, Delhi-110007 |
10. Department of Agriculture and Market:
| Phone Number | +911123890180 |
| Address | Jt. Director, Dpt. of Agrl. and Mkt. 20, Old Secretariat, Delhi-110054. |
11. Deputy Commissioner
| DC Zones | Contact Number and Address |
|---|---|
| DC South-West |
+911125066416 |
| Address: ADM, Southwest, Old Terminal Tax Building, Kapashera-110037. | |
| DC North-West | +911125953786 |
| Address: Admn. (Northwest), Village Kanjhawala, Delhi-110081. | |
| DC East | +911122019620 |
| Address: Dy. Commissioner (East), LM Bund, Shastri Bhawan-110001. | |
| DC South | +911126568774 |
| Address: ADM (South), MB Road, Saket-110017. | |
| DC North-East |
+911122132202 |
| Address: SDM (Seelmapur/HQ), DSIDC Bldg., Weavers Complex, Nand Nagar, Delhi-110093. | |
| DC North |
+911123911031 |
| Address: SDM (HQ) 1-Kripa Narain Marg, Delhi-110054. | |
| DC West |
+911127151541 |
| Address: ADM (West), Old Middle School Building, Rampura, Delhi-110035. |
12. DCP Vigilance:
| DCP (Vigilance) District | Contact Number and Address |
|---|---|
| North District |
+911123811412 |
| Address: ACP/PG Cell/North Distt., O/o DCP, Civil Lines, North Distt. | |
| North-West District |
+911127234646 |
| Address: ACP/PG Cell/Northwest, Distt. Room No. 214, Ashok Vihar, Northwest, Delhi. | |
| East District |
+911122504568 |
| Address: DCP (Vigilance), DCP/East Distt., Delhi. |
13. Department of Delhi Fire Servies:
| Phone Number | +911123414333 |
| Address | Dy. Chief Fire Officer, Connaught Lane, New Delhi. |
14. Department of Development:
| Phone Number | +911123918817 |
| Address | Dy. Director (HQ), 5/9 Underhill Road, Delhi-110054. |
15. Department of Drug Control:
| Phone Number | +911123980121 |
| Address | Dy. Drug Controller, 15-Sham Nath Marg, Delhi. |
16. Department of Prosecution:
| Phone Number | +911123934570 |
| Address | Chief Prosecutor Crime & Rlys., Room No. 176, Tis Hazari Courts, Delhi. |
17. Department of Education:
| Phone Number | +911123890181 |
| Address | Education Addl. DE (Admn.), Room No. 9, Old Sectt., Delhi-110054. |
18. Department of Environment:
| Phone Number | +911123392028 |
| Address | Dy. Secretary, 6-C, Delhi Secretariat, New Delhi. |
19. Department of Exercise:
| Phone Number | +911123378091 |
| Address | Dy. Commissioner, L-Block, Vikas Bhawan, I.P. Estate, New Delhi. |
20. Department of Food & Supplies:
| Phone Number | +911123378026 |
| Address | Additional Secretary, K-Block, Vikas Bhawan, New Delhi – 110002. |
21. G.B. Pant Hospital:
| Phone Number | +911123233001 |
| Address | CMO (NFSG), G. B. Pant Hospital, New Delhi. |
22. GTB Hospital:
| Phone Number | +911122586262 |
| Address | GTB Hospital CMO Dilshad Garden, Delhi-110095. |
23. Guru Nanak Eye Centre
| Phone Number | +911123231955 |
| Address | Dy. Medical Supdt., Room No. 7 & 8, OPD Block, Ground Floor, Guru Nanak Eye Centre, Delhi. |
24. Department of Health Services:
| Phone Number | +911122304362 |
| Address | CMO (NFSG), F-17, Karkardooma, Delhi. |
25. Department of Home Guard & Civil Defence:
| Phone Number | +911125420338 |
| Address | Dy. DG Nishkam, Sewa Bhawan, CTI Complex, Raja Garden, New Delhi-110027. |
26. Indira Gandhi Institute of Technology:
| Phone Number | +911123869857 |
| Address | Administrative Officer, Old D.C. Campus, Indira Gandhi Instt. of Technology, Kashmere Gate, Delhi. |
27. Industry Department:
| Phone Number | +911123864497 |
| Address | Jt. Director (Admn.), Industry Deptt., CPO Bldg., Kashmere Gate, Delhi. |
28. Department of Information & Publicity:
| Phone Number | +911123819046 |
| Address | Dy. Director, Information & Publicity Deptt., Block No. 9, Old Sectt., Delhi-110054. |
29. Department of Information Technology:
| Phone Number | /- |
| Address | Additional Secy. (IT), Deptt. of Information Technology, 9-B, Delhi Secretariat, Delhi. |
30. Department of Irrigation & Flood:
| Phone Number | +911123864143 |
| Address | Supdt. Surveyor of Work, 4th Floor, ISBT, Kashmere Gate, Delhi-110006. |
31. Deptt. of Labour Commissioner:
| Phone Number | +911123967495 |
| Address | JLC (Admn.), II Floor, C-Block,5, Sham Nath Marg, Delhi-110054. |
32. Department of Land & Building:
| Phone Number | +911123370589 |
| Address | Jt. Secretary, (Admn./Land) Nodal Officer, B-Block, Vikas Bhawan, I.P. Estate, New Delhi-110002. |
33. Department of Law & Justice:
| Phone Number | +911123392024 |
| Address | Jt. Secretary, Law & Justice, 8-C, Delhi Secretariat, New Delhi-110001. |
34. Lok Nayak Hospital:
| Phone Number | +911123236400 |
| Address | Staff Surgeon, OPD (For Group A&B), Lok Nayak Hospital, Jawaharlal Nehru Marg, New Delhi-110002. |
35. Deptt. of Manpower & Employment:
| Phone Number | +911123864256, +911123868891 (Dy. Dt.) |
| Address | Jt. Director, Dept. of Manpower & Employment, 2nd Floor, ISBT Building, Kashmere Gate, Delhi-110006. |
36. Maulana Azad Medical College (MAMC):
| Phone Number | +911123239271 |
| Address | AO (Estate), MAMC, Bahadurshah Jaffar Marg, New Delhi. |
37. National Cadet Corps (NCC) Directorate:
| Phone Number | +911123890146 |
| Address | NCC Director, National Cadet Corps Dept., Old Sectt., Delhi-110054. |
38. Principal Accounts Office (PAO):
| Phone Number | +911123370766 |
| Address | Dy. Controller of Accounts (Tech.), A-Block, Vikas Bhawan, I.P. Estate, New Delhi. |
39. Deptt. of Public Grievances Commission (PGC):
| Phone Number | +911123379900 |
| Address | Office Superintendent, 2nd Floor, MBlock, Vikas Bhawan, New Delhi. |
40. Department of Planning:
| Phone Number | +911123392039 |
| Address | Jt. Director, Room No. 605, Level-6, B-Wing, IP Estate, Delhi. |
41. Police (HQ), District Northwest:
| Phone Number | +911123288582 |
| Address | ACP/PG Cell/C, O/o DCP/Central Distt., Darya Ganj, Delhi. |
42. Department of Power:
| Phone Number | +911123288582 |
| Address | Dy. Secretary, Power Dept., 8th Level, B-Wing, IP Estate, Delhi. |
43. Dept. of Prevention of Food Adulteration:
| Phone Number | +911127153923 |
| Address | L.H.A., Deptt. of Prevention of Food Adulteration, A-20, Lawrence Road, Delhi-110035. |
44. Department of Prohibition:
| Phone Number | +911123392204 |
| Address | Dy. Controller of Accounts, 4-A, Delhi Secretariat, New Delhi. |
45. Department of Public Works Department (PWD), Chief Engineer Zone-1:
| Phone Number | +911123317405 |
| Address | Engineer Officer 7th Floor, Police Headquarters, I. P. Estate, New Delhi. |
46. Dept. of Public Works Department:
| Phone Number | +911123381501 |
| Address | PWD, Circle-II, Curzon Road Barracks, K.G. Marg, New Delhi. |
47. Department of Social Welfare:
| Phone Number | +911123384942 |
| Address | Jt. Director (Admn.), 1-Canning Lane, K.G. Marg, New Delhi-110001. |
48. Department of Tourism:
| Phone Number | +911123930740 |
| Address | Jt. Secretary, 4th Level, C-Wing, Delhi Secretary, New Delhi. |
49. Department of Training & Technical Education:
| Phone Number | +911127428772 |
| Address | Jt. Secretary (T&TE) Muni Mayaram Marg, Pitampura, Delhi-110088. |
50. Department of Transport:
| Phone Number | +911123973867 |
| Address | PRO, 5/9 Underhill Road, Delhi. |
51. Department of Urban Development:
| Phone Number | +911123392215 |
| Address | Spl. Secretary (UD), 9th Floor, C-Wing, Delhi Secretariat, Delhi-110001. |
52. Dept. of Welfare of SC/ST/OBC/ Minorities:
| Phone Number | +911123379513 |
| Address | Dy. Director (SCP) 2nd Floor, B-Block, Vikas Bhawan, New Delhi-110002. |
53. Dept. of Weights & Measures:
| Phone Number | +911123379266 |
| Address | Controller of Weights & Measures, C-Block, Vikas Bhawan, Delhi. |
The Departments of Autonomous Bodies: Nodal Officers for Public Grievances
1. Delhi Commission for Women:
| Phone Number | +911123379738 |
| Address | Asstt. Secretary G-Block, Vikas Bhawan, IP Estate, New Delhi-110002. |
2. Delhi Financial Corporation:
| Phone Number | +911123418741 |
| Address | General Manager Saraswati Bhawan, E-Block, Connaught Place, New Delhi-110001. |
3. Delhi Minorities Commission:
| Phone Number | +911123370823 |
| Address | Dy. Secretary, C-Block, 1st Floor, Vikas Bhawan, New Delhi-110002. |
4. Delhi Transco Limited:
| Phone Number | +911123231697 |
| Address | General Manager (A), Delhi Transco Ltd., Shakti Sadan, Kotla Marg, Rouse Avenue, New Delhi. |
5. Delhi State Industrial and Infrastructure Development Corporation Ltd. (DSIIDC):
| Phone Number | +911123315981 |
| Address | Chief Manager (Public Relations & Grievance Officer), Bombay Life Building, N-Block, Connaught Circus, New Delhi-110001. |
6. Delhi Subordinate Services Selection Board (DSSSB):
| Phone Number | +911122385869 |
| Address | Dy. Secretary (Admn.), DSSSB UTCS Building, 3rd Floor, Behind Karkardooma Court’s Complex, Vishwas Nagar, Shahdara, Delhi-110032. |
7. Delhi Tourism and Transportation Development Corporation (DT&TDC):
| Phone Number | +911124624354 |
| Address | General Manager, DT&TDC, 18-A, DDA SCO Complex, Defence Colony, New Delhi. |
8. Delhi Transport Corporation (DTC):
| Phone Number | +911123370236 |
| Address | Manager, (PR/Grievances), DTC, I. P. Estate, New Delhi. |
9. Delhi Cooperative Housing Finance Corporation Limited (DCHFC):
| Phone Number | +911126495506 |
| Address | Sr. Manager, DCHFC, 3/6, Siri Fort Instt. Area, August Kranti Marg, New Delhi-110049. |
10. Delhi Pharmacy Council:
| Phone Number | +911123890385 |
| Address | Registrar, Delhi Pharmacy Council, Room No. 198, Old Secretariat, Delhi-110054. |
11. Delhi State Cooperative Bank Ltd: (DSCB)
| Phone Number | +911123277664 |
| Address | Asstt. General Manager, Delhi State Cooperative Bank Ltd, 31, Netaji Subhash Marg, Delhi. |
12. Delhi Agriculture Market Board:
| Phone Number | +911125517085 |
| Address | Dy. Secretary. (A), 9, Instt. Area, Pankha Road, Janak Puri, New Delhi. |
13. Delhi Energy Development Authority (DEDA):
| Phone Number | +911126082465, +911126082465 (Adm.) |
| Address | Director, DEDA, 37, Institutional Area, Tuglakabad, New Delhi. |
14. Delhi Jal Board (DJB):
| Phone Number | +911123511654 |
| Address | Additional C.E.O., Delhi Jal Board, Varunalaya, Phase-II, Karol Bagh, New Delhi. |
15. Delhi Khadi and Village Industries Board (DKVIB):
| Phone Number | +911123388560 |
| Address | Dy. Director, DKVIB, 1-Canning Lane, K.G. Marg, New Delhi. |
16. Delhi State Aids Control Society:
| Phone Number | +911123815830 |
| Address | Finance Manager, Delhi State Aids Control Society, 11-Lancer’s Road, Timarpur, Delhi-110054. |
17. Delhi Pollution Control Committee (DPCC):
| Phone Number | /- |
| Address | Administrative Officer, DPCC, 5th Floor, ISBT Building, Kashmere Gate, Delhi. |
18. Delhi Consumer’s Cooperative Wholesale Store Ltd (DCCWS Ltd.):
| Phone Number | +911125446761 |
| Address | Accounts Officer, DCCWS Ltd., Karampura Road, Moti Nagar, New Delhi. |
19. Guru Gobind Singh Indraprastha University (GGSIU):
| Phone Number | +911123863536 |
| Address | Registrar, Guru Gobind Singh Indraprastha University Kashmere Gate, Delhi-110006. |
20. New Delhi Municipal Corporation (NDMC):
| Phone Number | +911123362267 |
| Address | Director (PR), NDMC, Room No. 2001, Palika Kendra, Sansad Marg, New Delhi-110001. |
21. Netaji Subhas University of Technology (NSIT):
| Phone Number | +911125099050 |
| Address | Professor, NSIT, Azad Hind Fauj Marg, Sector-3, Dwarka, New Delhi-110045. |
22. Punjabi Academy, Delhi:
| Phone Number | +911123615979 |
| Address | Secretary, Punjabi Academy, DDA Community Centre, Motia Khan, Pahar Ganj, New Delhi-110055. |
23. Rajya Sainik Board (RSB):
| Phone Number | +91112399876 |
| Address | Secretary, RSB, Room No. 1, Rajpur Road, Delhi-110054. |
24. Sindhi Academy, Delhi:
| Phone Number | +911123553392 |
| Address | Publication Officer, Sindhi Academy, DDA Community Centre, Motia Khan, Pahar Ganj, New Delhi-110055. |
25. State Election Commission, Delhi:
| Phone Number | +911123914156 |
| Address | Jt. Election Commissioner/ Secretary, State Election Commission Nigam Bhawan, Kashmere Gate, Delhi. |
26. Slum & Resettlement Wing (DUSIB):
| Phone Number | +911123370990 |
| Address | Director (PGC), Slum & Resettlement Wing, Delhi Urban Shelter Improvement Board, B-1, Vikas Kutir, ITO, New Delhi. |
27. Urdu Academy, Delhi:
| Phone Number | +911123830636 |
| Address | Office Supdt., Urdu Academy, B-Block, Ist Floor, 5- Sham Nath Marg, Delhi-110054. |
These are the contact details of the nodal officers who are appointed to redress the grievances of the respective departments of the GNCT of Delhi. You may write a grievance to these designated officers, contact or visit the office at the given address above.
Frequently Asked Questions About PGMS and PGC of GNCTD
Q. Where can I lodge a grievance about the departments of the Govt. of NCT of Delhi?
A. You can lodge an online grievance to the Public Grievances Commission (PGC) at the PGMS portal or the designated nodal officers of the respective departments of the GNCT of Delhi for public grievances.
Q. What is the Water Helpline number of Delhi Jal Board?
A. The toll-free water helpline number of Delhi Jal Board is 1916 where you can seek help or register a complaint about water tanks or related issues.
Q. How can I register a complaint to the Public Works Department (PWD) of Delhi?
A. You may call on the complaint helpline number of PWD – +911800110093 or e-mail complaint@pwddelhi.com to file a complaint about the officials or works of the PWD in Delhi.
Q. What is the complaint number of the Delhi Anti-Corruption Bureau?
A. The toll-free helpline/complaint number of the Delhi Anti-Corruption Bureau are 1031 and +911127357169 where citizens can call to report unethical and corrupt practices by any officer/employee of the Govt. of NCT of Delhi.
Q. Where can I approach if my complaint is not resolved or not satisfied by the Public Grievances Commission?
A. You may appeal or escalate the complaint to the Deputy Secretaries of the concerned departments and further you may approach the Lokayukta and Lokpal for the unredressed grievances about the officers of the respective departments. If you desire, you may also approach the legal authorities (tribunals or courts of the respective state).
