Madhya Pradesh Police is the law enforcement agency for the state of Madhya Pradesh, headed by the Director General of Police (DGP). The MP Police Department is headquartered in Bhopal. It is responsible for maintaining law and order, preventing and detecting/investigating crime, enforcing laws and regulations, providing disaster relief, and protecting the rights of the citizens in the state.
Motto: Desh Bhakti – Jan Seva (देश भक्ति – जन सेवा)
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
The DGP is responsible for the overall administration of the department and reports to the Home Department and Chief Minister of Madhya Pradesh. Division of the police administrative structure in MP:
- MP Police HQ Office: Headed by the Director General of Police (DGP)
- Zone/Range: Divided into 16 zones/ranges, each headed by the Inspector General of Police (IGP)/ Deputy Inspector General of Police (DIG).
- Districts: The ranges are further divided into 52 districts, each headed by a Superintendent of Police (SP).
- Commissionerate: Divided into 2 police commissioners, Bhopal and Indore each headed by the Commissioner of Police (CP).
The districts are further divided into subdivisions, circles, and police stations, each headed by a Deputy Superintendent of Police (DSP), an Inspector, and a SubInspector, respectively.
Major departments of the MP Police:
- Crime Investigation Department (CID)
- General Administration
- Intelligence Department
- Special Armed Force (SAF)
- Railway Police
- Traffic Police
- Vigilance Bureau
Other special units are the AntiTerrorism Squad (ATS), Special Task Force (STF), Disaster Management, Economic Offences Wing (EOW), Cyber Cell, Women Safety Branch, and Home Guards and Civil Defence.
Need help or want to report an incident to the Madhya Pradesh Police? Call the toll-free helpline number, send an email or submit an online e-FIR/complaint to the Police. To officially register a complaint or file an FIR/NCR (NonCognizable Report) for civil or criminal offences, it is recommended to visit the nearest police station.
If the case is not addressed within the timeline, escalate the matter to higher police authorities.
Emergency? Dial 112, the Emergency Response Support System (ERSS), for immediate help from the Madhya Pradesh Police. Call the police helpline number 100 to communicate directly.
How to File an e-FIR or Police Complaint to the Madhya Pradesh Police?
The Madhya Pradesh Police has an integrated Crime and Criminal Tracking Network and System (CCTNS) for citizens to report incidents or access police services. Citizens in Madhya Pradesh can register police complaints or file online e-FIRs (noncriminal) cases (for unknown accused) or NonSR (Serious Reports).
Difference between a Police Complaint and an FIR:
1. Police Complaint: This can be either oral or written, accusing someone of an offence or reporting an incident. It is applicable for both cognizable and non-cognizable crimes without any specific complaint format.
2. FIR (First Information Report): Initial information, submitted orally or in a written format on plain paper, about cognizable offences (civil/criminal) to the police station.
- The FIR must be registered with the officer in charge or SHO of the Police Station for a police investigation.
- The magistrate may take action based on the FIR.
Citizens need to be aware of their rights and protect against misconduct such as corruption or harassment by police officials. These rights are defined in the “citizen charter” of the Madhya Pradesh Police.
Grievance Redressal Mechanism
Adhering to the regulations defined by the Home Department, the grievance redressal mechanism of the Madhya Pradesh Police is divided into a three-tiered format. Initially, register a concern at the local police station. Further, escalate the grievances to be brought to the attention of higher authorities.
Grievance Redressal:
| Registration Fee | No Charges (₹0) |
| Resolution Period | As per the rules defined by MP Police Police (read citizen charter) |
| FIR Filing | Immediately at the Police Station |
| Copy of FIR | Free of Cost (mandatory) |
3 Levels of Escalation:
- Superintendent of Police (SP), District
- Inspector General (IG)/Deputy Inspector General (DIG), Range Office
- Director General of Police (DGP), Madhya Pradesh Police
In the case of the Police Commissionerate, approach the Commissioner of Police (CP) of the city and then escalate to the DGP Office.
Ways to Lodge an FIR/Complaint with MP Police:
- Online: File complaints/e-FIRs through the CCTNS, social channels, or the MPeCOP App.
- Offline: Dial 112 for emergencies, use District/City Police HQ helpline numbers, or visit police stations in person.
Level 1: File an e-FIR or Complaint, Madhya Pradesh Police
Citizens can lodge an online e-FIR or Police Complaint through the Crime and Criminal Tracking Network & Systems (CCTNS) of the Madhya Pradesh Police.
When filing an FIR with the MP Police, include the following details:
- Complainant Details: Name, address, relationship, and contact information of the person filing the FIR.
- Incident Details: Nature of the incident, the victim (if known), and accused, including their identity, with location and date & time of the Incident.
- Stolen Property or Motor Vehicle Details (if applicable): Provide information if the FIR pertains to theft or involves a motor vehicle.
- Supporting Documents: Evidence such as photos or videos of the incident including identity proof, document files, or any other relevant information.
- Specify the Preferred Police Station: Where you want the FIR to be registered.
- Description: Detailed description of the complaint or incident with facts.
FIR Application Format:
- Plain paper for a simple application format.
- Typically, no specific format is required for the FIR/complaint application.
By including these details, you help the police with FIR registration and initiate an investigation based on the information provided.
1. File an FIR
Register an online e-FIR (NonSR cases):
| Lodge Online FIR to MP Police | File an FIR |
| Track FIR Status | Click to Search |
| Local Police Station | Click to contact (mppolice.gov.in) |
| DGP Police Headquarters |
File your complaint |
For technical or citizen services issues, email cpma.cctnsscrb@mppolice.gov.in / adgscrb@mppolice.gov.in or call to +917553501600.
Tip: After filing a complaint at the police station, make sure to get a free copy of the complaint (FIR) and any necessary acknowledgement receipt.
In an Emergency? Request help from the 112 Emergency Response Support System (ERSS)
For public issues like noise, smoking, or illegal activities, call 112 to report to the police.
Want to file a case? File a case online by e-filing to District/High Courts.
Police Helpline Number
Citizen Helplines:
| Police Helpline Number | 112; +917552443655 (SSR) |
| DGP Police HQ Control Room | +917552501000; +917312522111 (Indore) |
| Other Helplines | 1090 (Women); 1098 (Child) |
| AntiCorruption Bureau | 1064, +917552443940 (EOW) |
Report Cybercrime: Call 1930 to report the cybercrime, and lodge a complaint online through the National Cybercrime Reporting Portal.
2. Lodge a Police Complaint
Register a police complaint (Civil or Criminal) with Madhya Pradesh Police:
| Register Online Police Complaint | File a Complaint |
| Inform the Police (Tip) | Click to Report |
| Email (Police HQ) | dgpmp@mppolice.gov.in |
Police Control Room:
- Police HQ: Report to Police Headquarters (DGP) by email at dgpmp@mppolice.gov.in or call at +917552501000.
- State Cyber Cell: Email the Cyber Crime Department at spl.dgcybercell@mppolice.gov.in.
Note: You may file an online RTI (Right to Information) request within the respective department of the Madhya Pradesh Police.
3. E-Services
Madhya Pradesh Police provides online services through the Crime and Criminal Tracking Network & Systems (CCTNS), allowing residents to easily access certificates and licenses. Thwaw service has made it easy to get required documents and licenses for the citizens of Madhya Pradesh.
Apply online or download the necessary forms for:
- Tenant/Employee Verification
- Arms License Application
- Affidavit for Birth/Marriage Certificate Verification
- Application for Copy of Police Report or Marg Intimation
- Application for Copy of FIR (First Information Report) Form
- Passport Document Verification
You can access all these citizen services online and download the forms through the CCTNS MP Police.
Police Commissionerates, MP Police
To report unresolved complaints or incidents to higher authorities, contact the Police control room and email the respective City Police Commissionerates of Madhya Pradesh Police.
Contact details of concerned Police Commissionerates:
| Commissionerate | Contact Details |
|---|---|
| CP, Bhopal | Phone: +917552443599 Email: pc.bhopal@mppolice.gov.in |
| CP, Indore | Phone: +917312513344 WhatsApp: +917587600100 |
District Superintendent of Police (SP)
If your complaint persists without resolution at the local police station, especially in criminal, serious, or corruption-related cases, escalate the issue to the Superintendent of Police (SP) in your district.
Note: If concerns regarding citizen services or police operations are not adequately addressed, take the next step by submitting an online grievance through the “MP CM Helpline (Jan Setu) Integrated Grievance Redressal System” to the Appellate Officer for Madhya Pradesh Police at the Home Department.
Contact details of District SP:
Level 2: Range Inspector General of Police (IGP), MP Police
At level 2, the Madhya Pradesh Police has appointed an Inspector General of Police (IG) for each Range in the state to oversee law enforcement activities within the districts of their respective Range. If your case remains unresolved by the District Superintendent of Police (SP), escalate it to the Range Inspector General (IGP) at this level.
Contact Range Inspector General of Police (IGP):
| Range IGP | Contact Information |
|---|---|
| DIG, Bhopal | Phone: +917552443499 Email: N/A |
| IG, Balaghat Range | Phone: +917632240900 Email: ig_balaghat@mppolice.gov.in |
| IG, Chambal Range | Phone: N/A Email: ig_chambal@mppolice.gov.in |
| DIG, Chhindwara Range | Phone: +917162242333 Email: dig_chhindwara@mppolice.gov.in |
| DIG, Chhatarpur Range | Phone: +917682245800 Email: dig_chhatarpur@mppolice.gov.in |
| ADG, Gwalior Range | Phone: +917512445201 Email: ig_gwalior@mppolice.gov.in |
| DIG, Narmadapuram Range | Phone: +917574250200 Email: dig_hoshangabad@mppolice.gov.in |
| DIG, Indore Range | Phone: +917582231000 Email: dig_indore@mppolice.gov.in |
| ADG, Jabalpur Range | Phone: +917612676103 Email: ig_jabalpur@mppolice.gov.in |
| DIG, Khargone Range | Phone: +917582231000 Email: dig_khargone@mppolice.gov.in |
| DIG, Rewa Range | Phone: +917662258100 Email: dig_rewa@mppolice.gov.in |
| DIG, Ratlam Range | Phone: +917412270270 Email: dig_ratlam@mppolice.gov.in |
| SPL DG, Railway Range | Phone: +917552443621 Email: adg_rail@mppolice.gov.in |
| IG, Sagar Range | Phone: N/A Email: ig_sagar@mppolice.gov.in |
| DIG, Shahdol Range | Phone: N/A Email: dig_shahdol@mppolice.gov.in |
| IG, Ujjain Range | Phone: +917342527130 Email: ig_ujjain@mppolice.gov.in |
Level 3: Director General of Police (DGP), Madhya Pradesh Police
The Director General of Police (DGP) in Madhya Pradesh serves as the administrative head, with the responsibility of overseeing police affairs across all jurisdictions under the Range Inspector General of Police (IGP) and managing police administration in the state. In the case of any unresolved complaints or cases at lower levels, citizens have the option to escalate the matter to the DGP’s office.
Contact Director General of Police (DGP) Office:
| Designation, MP Police | Phone No. and Email |
|---|---|
| DGP, MP Police | Phone: +917552443500 Email: dgpmp@mppolice.gov.in |
| ADG, Administration | Phone: +917552443515 Email: adg_admin@mppolice.gov.in |
| SPL DG, CID | Phone: +917552443551 Email: adg_cid@mppolice.gov.in |
| SPL DG, Complaint | Phone: +917552443543 Email: adg_complaint@mppolice.gov.in |
| ADG, State Crime Record Bureau | Phone: +917552443210 Email: adg_scrb@mppolice.gov.in |
| ADG, Selection & Recruitment | Phone: +917552443019 Email: adg_sel@mppolice.gov.in |
| ADG, State Cyber Cell | Phone: +917552773028 Email: spl.dg-cybercell@mppolice.gov.in |
For more assistance with a specific department in Madhya Pradesh Police, please adhere to the guidelines established by the department. You can reach out to the Director General of Police’s control room for further guidance.
Alternatively, you may consider visiting your nearest police station or consulting with a legal professional, such as a lawyer, for additional advice and legal action.
