Swiggy Help: Lodge a Complaint Online to Swiggy and Grievance Officer

Swiggy Logo (swiggy.com)

Swiggy is an Indian online food ordering, dining table booking, and delivery service platform, owned by Bundl Technologies Private Limited. It is headquartered in Bangalore and operates in almost all India’s tier 1 and tier 2 cities.

The subsidiary services of Swiggy are:

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Instamart
Swiggy Dineout
Swiggy Genie

Want to complain about Swiggy services? Yes! You can call the SWIGGY customer care number, email your concerns, or file your complaint online to Swiggy through the online platform, social channels, and mobile app.

Contact Swiggy if you have complaints about:

Swiggy Food: Issues related to delivery or order of food, cancellation/refund, dining bookings, and quality of food including other concerns with food aggregators.
Partner & Rider: Matters of payment settlement, higher commission, or other issues with listing & ads on the Swiggy platform. Also, issues related to delivery riders (partners)
Instamart: Concerns of grocery delivery, delay in delivery or missing items, and other payment disputes including delivery charges.
Swiggy Genie: For disputes related to same-day package delivery, charges, booking of parcels, etc.

Still not resolved? You can escalate the complaint to the Grievance Officer or Head of Customer Service at Swiggy Head Office. Further, you may approach the Consumer Commission.

How to File a Complaint of Swiggy?

As per the SWIGGY customer service policy, the complaint resolution mechanism is divided into 2 levels. First, contact the customer service executives through online chat at the Swiggy App or email. If your submitted food or grocery complaint is unresolved at level 1, escalate it to the next level.

Grievance Redressal Mechanism:

Registration Fee	No Charges (0)
Resolution Period	Up to 30 days (It may vary, please read T&C and refund/cancellation policy of SWIGGY)
Return/Refund Period*	5 to 7 business days

*Note: For payment methods such as Debit/Credit Cards, Net Banking (NB), Amazon Pay (CC/DC/NB), Phone Pe (CC/DC/NB), and Sodexo, the refund processing time is 5-7 business days. UPI, Wallets like Lazy Pay, and Wallets-Paytm/Mobikwik/Freecharge have a quick turnaround time of 2 hours for refund processing.

2 Levels of Lodging Complaint:

Level 1: Customer Care, SWIGGY
- Toll-free complaint number
- Email/WhatsApp
- Submit a complaint online
Level 2: Grievance Officer, Swiggy

Please note: If you are not satisfied with the final resolution of Swiggy, you may file a consumer complaint to the National Consumer Helpline for arbitration or Consumer Commission (NCDRC) for compensation.

Note: For Swiggy HDFC Bank Credit Card complaints, contact HDFC Bank and resolve your credit card disputes.

Level 1: Customer Care, Swiggy

If you have any issue with products/services related to Swiggy including online grocery/food orders, delay of delivery, subscription of Swiggy One and Instamart, and payment methods & charges, then contact customer care through the helpline number, email, or WhatsApp.

You may also complain online using the Swiggy App to get faster redressal. While registering your complaint to executives, provide:

Order ID (if applicable)
Subject of complaint
Description of the issue with the product or service

Contact customer service using customer care number and online platform:

Swiggy Complaint Number: +918067466729 (cancel order)
Email: support@swiggy.in, support.officeperks@swiggy.in (Discount Voucher)
Complain online to Swiggy: File a complaint
WhatsApp Number: Message on +918068422430 (Swiggy Delivery Partner)

Tip: Beware of scams, don’t share bank/personal details; use only the official Swiggy app for help. Stay safe!

Please note: You can complain to the Food Safety and Standards Authority of India (FSSAI) about the quality of foods delivered by Swiggy or its partnered restaurants.

Partners & Delivery Riders

Contact details of Swiggy for restaurant and delivery partner complaints:

Restaurant Partner customer care number	+918067466777, +918068179777
Email	partnersupport@swiggy.in, onboarding@swiggy.in

If you have any issues with registration or online restaurant partner services of onboarding, you may log in/register with Partner with Swiggy to get online support.

Level 2: Grievance Officer, Swiggy

According to Swiggy’s customer service policy, if your level 1 complaint is not resolved satisfactorily by customer care within the resolution period, you can escalate it to Swiggy’s appointed Grievance Officer.

In your email or grievance letter, include:

Reference number: Ticket number of unresolved complaint
Order ID
Reason for dissatisfaction, expected resolution, and evidence. For example – images, invoices, etc.

Lodge your Swiggy grievance to:

Designation	Grievance Officer, Swiggy
Phone Number	+918068422422
Email	support@swiggy.in, grievances@Swiggy.in
Address	Grievance Officer – Bundl Technologies Private Limited, Reg Office: Tower 5I&5J, Embassy Tech Village Rd, Bengaluru, Karnataka 560103.

Not Resolved to your satisfaction with the timeframe by the Grievance Officer?

If you’re not happy with Swiggy’s response to your complaint, then You can lodge an informal consumer complaint to the National Consumer Helpline (NACH), either by calling the toll-free number or filing a complaint online.

Further, you can make a formal complaint against Swiggy to the National Consumer Disputes Redressal Commission (NCDRC) – Consumer Court. Another choice is to try resolving the issue directly with Swiggy by internal arbitration.

Notice of Infringement

Legal Notice: For any legal disputes, Email your written legal notice to Swiggy Legal Head Office at legal@swiggy.in with addresses including e-mail IDs of the Parties.

Additionally, As per the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules 2020, you may also report infringement of intellectual property rights and privacy violations by Swiggy to the Grievance Officer. Alternatively, you may email at brand-protection@swiggy.in.

Tip: Download the Format of the Notice of Infringement and send it with your physical or electronic signature via email at grievances@Swiggy.in

Reference

User Reviews (73)

Shibu George

Oct 1, 2024

Unethical cancellation of orders by Swiggy and not Refunding the amount

Overall (1 out of 5)

Customer Service (1 out of 5)

Order No# 186228485514505 I have given a food order and prepaid the amount. Swiggy themselves cancelled it and stated that the order cancelled as requested by the customer and the amount forfeited. Immediately raised a complaint through the App and the response was that it is cancelled by the delivery partner as my phone was not reachable. This was a wrong statement as I myself was contacted the delivery partner and I have provided the evidences to customer support team. As requested by them I have raised a complaint through Swiggy support e-mail. Got a response that they will reply with in 24 hours. Not received any response as committed by Swiggy. Shibu George

Microsoft

Order cancellation 185955272613471

Quality of service or product (1 out of 5)

Affordability (1 out of 5)

Delivery partner cancelled this order but he tried reaching on my number but i didnt get any call may be n/w issue. Now order cancellation charge is entry money. He had address and on same address order have been delivered in past. i am not going to pay for his incompatibility who is going to pay for delay on process i have been using this platform simce its incarnation but never experinces such pathetic excuse...i dont what to take social media path to create your awareness ... Refund me ASAP with penality ...be ausre Swiggy backlash on linkedin/fb/inta...

Rutuja

Sep 14, 2024

Fraudulent delivery service by Swiggy.

Overall (1.5 out of 5)

Customer Service (2 out of 5)

I have been noticing since a few days that swiggy has suddenly increased the distance for the same restaurants from below 10 kms to above 10 kms just to charge extra delivery fee from customers. You can very well go and easily check authentic distance on Google that the restaurants come under 10 kms mark. Alis, for instamart is constantly increasing handling fee from 4 to 5 and now it charges 7.6 per order which is really fraudulent. Also, a surge charge is taken separately. I have already stopped paying for Zomato gold because of such illegal behaviour and now I would be leaving swiggy too. I would also go to consumer forum if this unethical behaviour doesn't stop immediately.

Afsiya

Pathetic

The food I ordered is fully burnt and not good at all..the chicken was not there swiggy is fooling thisnis the 2nd instance happened with me I don't know how they r running Swiggy App

Souri Mukherjee

Order # 183447234700431

I was given something different from what I ordered and paid for. The details are all there in the complaints to the referred order. Please help.

Priya

Complaint Regarding Delayed and Poor-Quality Order

Dear Swiggy Team, I hope this message finds you well. I am writing to express my disappointment with my recent order placed on 05.09.2024 through Swiggy. The order was not only significantly delayed but also delivered in a cold condition, which is unacceptable. Additionally, the quality of the items received was far below the expected standard. Given these issues, I kindly request that you look into this matter and take appropriate action to ensure such incidents do not recur. I would also appreciate it if you could process a refund for this order as it did not meet the quality and service standards that Swiggy is known for. Thank you for your attention to this matter. I look forward to your prompt response. Best regards, Jaya Priya S

Vivek Sunny

Damaged plastic base of Order ID 183616987881280 Gubb hair plastic bottle

Team, The plastic box of Gubb hair plastic bottle is damaged. O. ID 183616987881280 please check this on priority. Kind Regards, Vivek Sunny

Refund not initiatives

Order was cancelled deducted my money from card & didn’t refunded the money No ethics Vandana

BHARAT BHUSAN MOHANTY

ONE ITEM NOT DELIVERED FROM SWIGGY INSTAMART ON 24.8.24 FROM BHUBANESWAR PIN.751024

Sir,I had ordered some groceries item from swiggy instamart,where there is a combo offer of Amul vanilla magic ice cream and aisle chocolate chips.Out of two item,only Amul vanilla icecream was delivered, without the combo offer of Chocolate chips. This was inquired by me at time of delivery. The delivery boy told m.e that after contacting with office,I will inform me.Nethier the delivery boy telephoned me ,nor received my telephone. I have also informed the same through e mail,which was also in vain.

Anu

Swiggy delivering half eaten food ..BEWARE

Swiggy had started delivering hard eaten food boxes and when you try to reach thier support team they say to simply write a email When you write a email you get automated response that they won't be able to help and I should take up the issue with restaurant by rating them on app ..what joke after they charge u the delivery cost this is the support they give ...pls switch to zomato they are much better

Kavita

Unprofessional behaviour of delivery boy, customer care (bhaskar) as well as senior lady handles esclations

The delivery boy mentioned, he became impure by touching the nonveg food. demanded the money to offer to God. His body language was as if , we are the only comsuming nonveg. It hurt us a lot. We didn;t have food. Customer care is not ready to take complaint neither they are cancelling or giving money back. If delivery boy is not comfortable touching the nonvey, he should not be sent at all. What the heck !!

Arun Kumar

Item is missing from the order

My item is missing from the order till now no action taken... i will continue send a mail until you will not take necessary action..as its not about the money its about the policy you have made for this issues

Swiggy

Order taken and post 45min swiggy calls and say we can't deliver

Horrible and pathetic customer service where they call post 45min of order being placed and say that we can't deliver and without my consent they cancel the order and refund the money as well. Very unprofessional behaviour and bad customer service

Machaiah

Threatening cheating & defrauding customer

Your delivery Agent misbehaved with me when I asked him to confirm the items in the delivery bag. He said "that is not my job" ....later even tried to assault me when I insisted that he re-check all items in the "delivery bag". Later he takes all things back with him. It is not the person mentioned who delivered the package: It was some other youngsters who abused and insulted me, before taking away the package. Swiggy has taken a "pre-paid order" ...later sent rowdy elements who threatened me and now have sent a message that "No refund will be given" This is cheating, threatening the customer and later sending a "No Refund" message. Everything has been recorded on CCTV... I hav taken their photographs too. SWIGGY is behaving in a Hitler like manner and cheating customers. Later the Agent came home along with 2-3 other abusive persons: Swiggy has employed such lowly individuals: This is pure_rowdism and lowest class of serving a customer. The Swiggy agent abused and threateningly said "I know what to do with you" ...and sped away. EVERYTHING has been RECORDED on CCTV cameras. ....and now SWIGGY sends a message "your order is cancelled: No Refund will be given" This is a convenient and easy way to make money by cheating people who hav faith in your service. Its a disgusting way to make_money

nagendra

i want to know my refund status

i had a bad experience with swiggy i cancelled the order but i didn't get any refund

sunil M

Swiggy delievred order late and did not provide compensation coupon as promised

Swiggy acted like cheaters . Big frauds For order ID #181052107175778 they took double the time to deliver and then promised a 152 INR coupon after delivery. But then they just turned their back and asked to write to customer care and no one responds from that mail ID I am going to file consumer court complaint'

Swiggy - wasting my time and money

Affordability (3 out of 5)

I am a very loyal swiggy user but your team's actions off lately has sparked that anger in me and I am writting to Swiggy team here It's about Swiggy instamart cheating me many times. I usually place order for Kellogg's cornflakes and there's an option of 15% extra in your online store. I have bought that many times and Swiggy has never sent the product with the extra material. Swiggy has cheated me many times in this item so today I took it up with your team. Three agents spoke to me Sharada/ Shradha, Shubam(her senior) and Chaitanya - all of them has together wasted 1 hour of my time on a Sunday afternoon. They are not ready to give the correct product and they have 2 times asked me to return the product only to receive the same product again. My point is , this is cheating!! You / Kellogg's is making money here, for which I am paying and giving NO RESOLUTION, only wasting my time and money! Absolutely hopeful experience with your team Swiggy! And i will surely take it up on other social media platforms. Your team may reach out to me if you still want to find a solution

James

Incorrect delivery fee charged

Fri, 12 Jul, 21:38 to support@swiggy.in Hi Team, This is very disappointing to say that after using Swiggy since more than 6 years. I have been given a false and misleading claim from Swiggy. I have subscribed for Swiggy one and have been assured that I will not be charged any delivery fee for orders above 199rs and within 7km it’s free of charge. But still I have been charged the fee. Upon connecting with the customer care, they said it is for the distance between restaurant and the destination and is given for the delivery partners. If it was so, then why was I given a false assurance that the delivery is free. This is not what I expected after so u years of service with Swiggy. I will be taking this matter further if no action provided.

kaushik

deliver partner

i am not able to login the app i had uploaded all my details and i payed the amount

Vikas Dubey

ठंडा खाना ऑर्डर किया जाता है

ऑर्डर किया गया ८.३७ पर तैयार हुआ ८.४८ पर १५ मिनट होटल में पड़ा रहा एजेंट पहुंच नही पाया होटल ने बताया रेडी था कैंसल करने गया तो फुल मनी वहा झूठ वाला विकल्प खाना रेडी होने में देर है ठंडा खाना आया क्रिस्पी का फालूदा बन गया ९.१०

Suraj Pawar

मि ₹ 200 दिलेत

मि 200 ₹ पेय केलेत आनि माझी आयडी ओपन होत नाही

Akash Suresh Babu

Lack of Customer support in regard to a food quality issue from Swiggy's end

Quality of service or product (2 out of 5)

2 days ago i purchased a subway sandwich veggie delight with a particular Cheese toast addon, but for 3 times the restaurant didn't add this addon plus taken the full price for the food, I complained this to Swiggy they initially refunded the order when the second time the issue happened, the third time i ordered again the issue of food omittance has been done, I complained promptly to Swiggy telling the issue, they are only offering measly 14 rs as a refund and when i complained they said maybe 41 rs for my troubles, I do not need money, I wanted a resolution of this Subway's particular disrespect to their customer's order, Swiggy said to email them and the official team will look into it, yet they didn't listen or even bothered for a follow up. I am appalled and angry at this.

Archit jain

My order

Where is my order

Tanish Nangia

Aug 20, 2024

Complaint Regarding Swiggy order no. 179684604910035

Ordered food from swiggy order number 179684604910035 which was not delivered and even after complaining against this and mailing them , nothing has been done and delivery agent did not picked the call even after repeated attempts and when complaint to swiggy customer service they said delivery agent is also not picking up their call, so they can not do anything and asked to mail but even after complaining on mail no response no action and no refund nothing has been done.

Complain

Dear Team, This has reference to order number ORDER #177231415996547, booked on 13th June '24 I had booked an order of Rs 6990 on 13th June'24. While placing the order, I had inadvertently given wrong address for delivery of food. I immediately tried to cancel and reorder the foods with correct location but I could not do the same within 1 minute of TAT. Eventually, I tried calling the restaurant several times but no one picked up the phone neither till that time I was given the contact number of the delivery boy. In the end, I end up paying for food which I never received. Being a old customer of your organization, it's my humble submission to the competent authority at swiggy to kindly look into my case and refund my amount as I mentioned, I end up paying for food which I never received. Thanking you in anticipation

Abhishek Mishra

Placed an order, did not get the complete order, no refund no replacement

I placed an order for 6 packets of Ultra MIld cigarettes, got only 4 and when I asked Customer Service team to look into this, they mentioned that they will share the feedback but no one took the responsibility of my money. I want to know where my money went?

Chandan Chaubey

Order ID 179122033985424

I didn't find a single drop of water in my coconut water. I have paid 85 rupees for that and what I get

Tasteless and stale food from swiggy

Bakvas food inwant my money back

Rudra Singh

Aug 13, 2024

Extra charge of money

I have order Luxury thali from flash back. According to menu this thali price is 149 but charged to me 169 by swiggy. And also Onion and teaspoon are missing in thali, naan (roti) is so hard.

Swapan Banerjee

Rotten food delivered

I ordered food items from Arsalan. Except Egg roll 2 Tikiya roll 1 Egg chicken roll filling is rotten in quality when I reached to your support it only promised to refund 210. Why should I going to pay any amount for this? I need complete refund with proper apology or else I eill raise this issue at FSSAI and consumer forum as well. Order ID 177948804511362. I sent this email to Swiggy but they simply ignored by saying that they refunded INR 210 for the purchase. Whereas It's an utmost security concern to the customer.

Siddharth Marathe

Order no 178080567769833

I had ordered goods worth 1900 rs. My address is clear and I have never had issues before this. The rider called me a couple of times but I was not available on call , my order got cancelled and I was told that I will be charged the entire order value as cancellation fees. 1) The rider should have been able to find the address very easily because this is not the first time you have delivered 2) Cancellation fees is the entire order value is the biggest joke ! Please refund all my money back for the inconvenience this has caused to me

Chandrakant Marathe

Unethical Cancellation charge

Overall (5 out of 5)

Customer Service (5 out of 5)

Swiggy: notirious and unethical ways of making money. The delivery boy comes to the gate and calls. Since the number was not answered due to pre occupancy, the delivery boy goes back with the ordered goods and deposits the goods in their store. Swiggy now charges 100% as cancellation charge. Isn’t it funny and criminal? The last resort is to aporoach consumer court and boycott such aggregators. The lost amount is Rs. 1900 today but it coud be much bigger for other customers. Swiggy: respond

Ankit

Order # 177616458774936_Items missing inside Faber Castle play dough box

Hi Swiggy, I have received a damaged open box of Faber Castle play dough with some items missing inside, which includes 2 colours dough, 1 roller and 1 knife. The video of the received product (with missing items) is already shared on the Swiggy insta mart app (as video cannot be attached over the mail). The photos of the received product (with missing items) are attached herewith for your reference. I need refund of my money and you take back this useless stuff. Regards, Ankit Kumar Rastogi

Deepmani

Rotten fried rice

I have ordered fried rice from mohit dhaba, he has sent rotten fried fried rice after eating immediately in 2 mins I did vomiting twice. I want mohit dhaba to pick up this rotten fried rice immediately, I request team swiggy to penalize them, because this may cause a serious trouble for people who will consume this rotten food from mohit dhaba

Syeda Laique

3rd class service 177079576060692 order id

I had received food yesterday which was so pathetic. Chicken used was rotten and smelling. Gravy was like water. I tried to complaint by app didn't work. Moreover the team replied just a generic copy paste answer. U are ok sending rotten food.

Arghya Sarkar

SWIGGY DELIVERY PARTNER SCAMMED ME !

So i ordered food as always Order #177402999956448 Whole dish spilled over. I was hesitant. Delivery partner said i will be refunded after complain. Swiggy is not saying refund cannot be done. EVEN THO ITS THE DELIVERY PARTNER WHO SPILLED THE FOOD. Already emailed many times. This is a disgusting customer care.

Very Bad service of delivery

Ordered received in one hour. It's three times continuously. Very very Bad service.

Hridesh lohiya

Sold expired items

I order 3items and paid But i got one items is expired kaju katli . Its not a fare . You aold food items sold expired I order 12th of june but i got expired product of 9th june .

Pravin

One Single KFC Store Fucking up orders and Swiggy not Helping

KFC Warje store is deliberately messing up orders which i've brought to the attention of swwiggy and they are not doing anything about it. Just got off the phone with KFC support and they too just routed me to the store where during work hours, the manager is not present. Swiggy needs to take responsibility of service irrespective of the brands it aggregates on its platform. This is growing painful day by day. Order numbers: 6th June: #176651886476459 9yhe June: 176913487150174 Both orders were messed up the same way. Delib erate by a bad employee or bad culture across the entire store.

About Payment

Overall (3.5 out of 5)

Customer Service (3 out of 5)

Quality of service or product (4 out of 5)

Affordability (4 out of 5)

Recently means 4 and 5th June 2024 I worked or delivered swiggy orders in Bangalore both days earned amount is 1396Rs. But I didn't get till. Last months I worked for swiggy I forgot amount. Later I got call from swiggy for continuing orders. Then I started the work.

Sushma

Aug 12, 2024

Order delayed, cancelled and call received at 2am informing order cancellation

1. The estimated delivery deliver time shown before placing order is 30 minutes, but estimated delivery time after placing the order is 1 hour 30 minutes. 2. There is no way to communicate with Customer care. There is no executive to talk with. 3. The chat option doesn’t allow me to type my concern, I can only select given options which are not related to my concern. 4. I cannot cancel my order as I have to mandatorily bear Rs 75 cancellations charges. This was shown in one of your chat options, hence I had to back out. 5. As I ordered at 11pm, I had no option but to wait till 12:30pm. 6. I was tracking the order, the time was passing but your estimated delivery time wasn’t. Remember I was hungry even after paying you in advance 🤬 7. I went to sleep as I did not receive the order and order status was not changing. But you fool people have the audacity to call me at 2am to tell about order cancellation. You stupid people kept me hungry after receiving payment also and then spoiled my sleep also. 8. Now my refunding my money do you think you are favouring me????? You did not deliver the order, then that’s the basic thing to do. 9. Do you think your 50rs give you right to keep someone hungry and spoil their sleep. If yes, then let me do this you. I will give you Rs 100. 10. After all this torture by Swiggy, you email says we hope you enjoy ordering from us. Does this looks enjoyable to you.

swiggy

servise very bad patner suport

not reply any time

cfa sanjay tulsian

over charging for delivery

in total order of 120/- you have charges 80/- delivery charges and distance is 1 kms . this will not be acceptable

Narender

Very bad pizza

I ordered cheese burst pizza from pizza wing jammu ...but it was worst pizza of life and worst experience from staff..theyy were illbehaved and illinformed

Backbenchers cafeteria

Jul 26, 2024

Order not delivered amount debited

Delivery boy from swiggy was pathetic after reaching out to place he did not delivered my order.. I want my order

Order not delivered

On July 18, I placed an order with order ID 180255953700620 on Swiggy from Punjabi Affair, Hyderabad. However, the order was not delivered to me, and the delivery person did not even call me. Later, I received a message from Swiggy stating that the order had been delivered. When I tried contacting the delivery person, he did not answer the call. I then contacted support and was advised to write an email. I sent the email within minutes, but I have not received any response yet. I have already written four emails regarding this issue. Today, when I reached out to customer care again, they asked me to write another email, which is very frustrating. I hope you can address this issue promptly.

Big Bite Recipes

Jun 4, 2024

Rude delivery person #175880862700445

Hi my name is Binny Raj from Swiggy id - 840334 Chinese Whisper Vasai Being a weekday and unexpected order load we were short with staff and my supervisor by mistake clicked ready as we had 2 orders, so he clicked on the wrong order. This helped us meet Akshay Khadbade / this guys came without uniform with his casual outfit his attitude and behavior also was casual he was loud in front of guest latter i called him to meet still he was loud rude and when i told him i will file a complaint about this he said do what you want to do i will manage it i have photos and video of the same. Let me know how you are going to take action on this my contact number is above kindly call me and let me know what you are doing about this he also mentioned he isn't a swiggy staff he is porter and swiggy will deduct his money that's why he had to yell Please train such people well educate them it's a paid service and not free home delivery.

Prrieti Kohli

Complain regarding order 05441

I placed an order and It got delayed post your committed and extended time. When I requested your customer support service person to cancel the order, he says that I will be charged 100% cancellation fee. What policy is this when the customer has to pay for your errors? Why are your policies self serving. Its a deliver app but stick to timelines or commit accordingly. I seek a resolution to this.

Akshay Pawar

Instamart not providing cold water

Overall (2 out of 5)

I have one star to customer service and quality of service just because instamart is not able to provide cold water to customers.

Sundar

May 26, 2024

Account deletion

I have been trying to contact swiggy customer support in regards to deletion of my account..no proper response has been gotten from swiggy customer support team

james

Order has been delivered at wrong address

Order No: 175443140406433 Date; 23.05.2025 Restaurant Name: Takkar Dhaba Govind puri New Delhi-110019 This is to inform you that the above order for Rs 641/- has been delivered at wrong address After checking with delivery boy ( Tarun ) He accept that the order has been delivered to wrong person at the gate of our society.

REFRAIN FROM SWIGGY

Bad service provided by swiggy and his partner modern cateres after 2 hours of food booking no food is delivered and the order is cancelled and my and my family slept hungry, hence request all customer to avoid order from swiggy as they have contract with the partner which are wasteless and put your family hungry when your are in need of food Shamelessly even after 1hr of call argument they refused any compensation.

Madhumita Nag

Icecreams fault

I ordered 3 ice creams and when I received it. It was not in proper condition

Ashwin

May 20, 2024

Completely damaged and non maintained items

Today I ordered instamart order happilo kimea dates Started consuming without noticing it has insects occupied, after few dates just started noticed insects has been crawling over hands, soon checked with all dates shocked to notice it's been completely damaged. Raised a complaint regarding this.

khushpreet kaur

May 9, 2024

order cancelled without reason

We ordered online and Swiggy cancelled our order without any update to us and charged us a cancellation fee. I want to know who cancelled my order and I want a full refund for the same. awful service if this is how you are handling orders.

Xxx

May 4, 2024

Report swiggy

I use to order stuff from swiggy from the last few months when I face any issue regarding item quality or anything they just open chat and when I click talk to an agent they just say we need time to investigate the issue further and then close the chat automatically and mention that we will reply you by email and they do not do anything on email they just send an automated email by saying we can do anything too can rate the restaurant. They guys do not help! Worst Customer service and help care !!!! They need to immediately improve the service asap!!

Nanis

May 2, 2024

Spillage

The food is not good, it is still cool, there is a hole in the cover, how can you eat it like that

Delay delivery. Order no. 173467268520738

There is delayed in delivery. The time shown as 60 min and i received order in 72min . Which is not acceptable. My daughter ordered a food and she slept without having a food due to delay in delivery. And the swiggy chat is the worst service provided by swiggy. Please provide with thd compensation against this order.

Sweegi

Refund money

My phone battery s to low and phone is not working so cancelled my order plz refund

Shilpa Giri

Poor packaging ,seal broken

I ordered cornetto cone and wheat bread from swiggy instamart The cone was in a bad shape also giving a hint as if it was tampered.Had to throw it The bread's seal was open. Such items cannot be consumed at all .

kotha yadaiah

Apr 30, 2024

instamart not functioning

Instamart orders unable to order on Swiggy. please resolve whether your instamart is working or not.

Pallavi Chaudhary

Rotten smelly and messy food delivered by swiggy and trying to complain to it.

Order no. #173174334053752 I have ordered a medium size pizza on 27april, and the pizza delivered was rotten, smelly and totally messed up as shown in fig . Attached to swiggy via email and in chat section.I have also contacted the swiggy customer care chat on the app and via email but no solution was provided by swiggy. The customer care not responding via email, and chat section are closed to complain. I want full refund amount of the order. Please look into the matter & verify.

Rishabh kk wal

Apr 29, 2024

Refund not credit back

I ordered on 22 April from swiggy instamart and cancel it due to I want to add more items but my refund not credit back when I call them after 24 hrs they told me it will take 4 days after 4 days I called again they told me it will take 24 to 48 hrs we process manually but still not got the money they are making me fool by giving new timings

Rupesh Villuri

Apr 27, 2024

Swiggy response is very bad for the delayed order 173084826946873

Regarding the order 173084826946873 I ordered and waited for more than 2 hours and the order got cancelled. Neither the delivery guy nor the restaurant is picking call. Even why the correct number of restaurant is not updated in swiggy. And it's just simply saying we will refund amount . What's the pain in making my teammates wait for my order.and after a long even without my consent order is cancelled which left me with eating maggie in canteen as there is no other option left. My one of the one delivery free order is wasted , whatever the coupon i use got wasted and I got only the amount I paid and it's mentioned I will be refunded with 119 coupon. Is this that simple and such a simple response of making us wait . And why this order is being accepted by restaurant if it's not ready to provide . And even swiggy is not updating any info for more than 1 and half hour. Saying can I go ahead with cancel. This is not the apt response from such a highly reputed organization. Which makes me bad to order in such platform and allowing me to use other platforms to order food and force others to do so.

Jayasree

Apr 23, 2024

Swiggy instamart started doing fraud

Today I have placed order and they locate the wrong address. the delivery boy started arguing and finally, I got a call from the Mumbai Swiggy Office and they simply cancelled my order without any refund. This is totally fraud they started doing nowadays.

fullhouse

Apr 22, 2024

SOMEONE TRIED TO USE MY CREDIT CARD

Could you please check this order number: 172675882003355? Someone tried to use my credit card to place this order.

Suraj Parashar

Apr 21, 2024

Refund not refunded from past 20 days

Order id #170953803686760 From past 20 days Swiggy Is not refunding my money Every same excuse given we have highlighted the issue and it will be credited within 24+2 hrs every same things happen but no money came

KFC and Swiggy

Apr 20, 2024

My order is cancelled by KFC and i was charged full amount

I ordered food from KFC in Swiggy. My order was accepted them and after about 20 minutes, they cancelled the order. Now, swiggy says that they cannot refund me. As the order is cancelled after 1 minute, they charge the complete amount from me. Such a pathetic service by both KFC and Swiggy.

Grocery

Order issue

Mahalakshmi Enterprises

Apr 18, 2024

Need to return the product

I'm dissatisfied with the product and missing product which I ordered today on 18th April 2024 with order I'd 172399652210919 I ordered for pair of bats but I received only one in pack please look into this and do a refund for my order

Swiggy instamart

Discount not given even after applying coupon

Discount not given even after applying coupon,

Apr 14, 2024

Order gat missed

I have ordered a chicken family pack biryani serves 3. But I have got only mini biryani

Divyrajsinh jadeja

Feb 20, 2024

Swiggy partner app is very frod

I'm new joining swiggy partner online app and all documents are clear but not accept my documents and my 375rupise bag charge pay successfully solution my problem and helping

PRASHANT BAJPAI

EK DUM RIGHT ,MERE SATH BHI YAHI HUA 5 DAYS PAHLE MO NO -9235244641

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