TVS Customer Care: File Online Complaint to TVS Motor Company Ltd

TVS Motor Company Limited (source: tvsmotor)

TVS Motor Company Limited is an Indian multinational two-wheeler (motorcycle, bike, and scooter) and three-wheeler manufacturing company headquartered in Chennai, India. The company is a subsidiary of TVS Group, headquartered in Chennai, Tamil Nadu. It is a leading player in the Indian automotive industry, with a strong presence in over 50 countries across the globe.

TVS Motor Company is one of the largest two-wheeler manufacturers in India, with a wide range of products, including scooters, bikes, motorcycles, mopeds, electric vehicles, and three-wheelers.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Two-wheeler Models of TVS:

Motorcycle: TVS Apache RTR Series (Apache RTR 310, Apache RTR 165RP), Raider, Ronin, Radeon, StaR City Plus, and TVS Sport.
Scooter: TVS Jupiter 125, Ntorq, Jupiter, Zest 110, and Scooty Pep+.
Mopeds: TVS XL100 and other available models
Electric: TVS X and iQube
Three-Wheeler: TVS King Delux/Duramax/Cargo (commercial vehicle – auto/e-ricksha)

Looking to file a complaint about your TVS motorcycle or scooter? You can easily register a two-wheeler complaint by reaching out to TVS customer care through the toll-free helpline number, WhatsApp, or contacting your nearest zonal/dealer. Also, you have the option to submit a complaint online to TVS Motor or convey your concerns via email.

Not resolved? If your vehicle complaint with TVS Motor has not been resolved to your satisfaction, escalate the matter to the concerned Zonal Manager at TVS Motor Company Ltd. Further, you can elevate your complaint to the Grievance Officer or the Head of Customer Service at the TVS Motor Corporate Office.

How to File a Complaint to TVS Motor?

In adherence to TVS Motor’s customer service policy, the complaint resolution process is divided into 2 levels. Initially, you can express your concerns to customer care executives or local dealers at level 1. If the issue persists or if you find the resolution unsatisfactory, escalate the grievance to the next level for further attention and resolution.

Grievance Redressal Fee:

Registration Fee	No Charges (₹0)
Resolution Period	30 days (may vary, read the customer service policy of the company)
Refund Period	As per the cancellation/return or refund policy of TVS

2 Levels of complaint escalation:

Level 1: Customer Care, TVS Motor
- Toll-free customer service number
- Email & WhatsApp
- Online complaint registration
- Contact your dealer
Level 2: Escalate the grievance to the Head of Customer Service (Corporate Office) at TVS Motor Company Limited

For complaints related to privacy, accounts, and online transactions on TVS Motor’s booking (online shopping) platform, escalate the disputed matter to the designated Grievance Officer at level 2 for TVS Motor.

Please Note: Not satisfied with the final resolution of TVS? If unsatisfied with the final resolution of TVS, file a consumer complaint with NCDRC (Consumer Disputes Redressal Commission) or consumer court for issues related to consumer rights, monetary loss, or product/service quality.

Level 1: Customer Care, TVS Motor

At this level, customers can call the helpline number, email/WhatsApp, or submit a vehicle complaint online through the complaint form provided by TVS Motor. Additionally, initiate product or corporate inquiries by filling out an online web form. Address concerns related to motorcycles, scooters, and bikes, including subsidiary products, spare parts, and services such as warranty, insurance, AMC, RSA, and online bike booking.

Online vehicle complaint registration form of TVS Motor (tvsmotor.com)

Provide the following details within the online form:

Personal details: Full Name, Email ID, and Phone Number (if applicable)
Model: TVS Vehicle Model and Registration Number (if required)
Nature of complaint
Dealer: Vehicle Service or Authorised/Non-Authorised Dealer
Location: Registered State and City
Description of the issue with Purchase Date, Kilometers Run, and other supporting documents such as bills, warranty card, or images of the vehicle.

TVS Customer Care Number

Official customer helpline number of TVS Motor to register a motorcycle or scooter complaint:

TVS Motor	Customer Care Number
TVS Complaint Number	18002587555
WhatsApp	+917397161112
Email	customercare@tvsmotor.com
TVS Shop Customer Care	+918870614593
Email (Shop)	acc.onlinesupport@tvsmotor.com
Spare Parts Helpline Number	18002587111

If you need help with safety concerns while driving, call the Roadside Assistance (RSA) of TVS or the national emergency helpline number 112.

File a Complaint Online

Official details to lodge an online complaint about motorcycles & scooters to TVS:

Complain online to TVS	File a complaint
TVS Online Store Support	Click Here (tvsmotor.com)
Email	customercare@tvsmotor.com
Contact your nearest TVS Dealer	Click Here

Tip: Beware of scams, don’t share bank/personal details; use only the official TVS app or website for help. Stay safe!

For vehicle insurance disputes, directly contact the TVS support team to claim the plan (if purchased from TVS Motor) or communicate with its partnered insurance company.

Level 2: Head of Customer Care (Corporate Office), TVS Motor Company Ltd

If your filed complaints remain unresolved within the specified resolution period by the designated officers of the respective regional office at level 1, escalate the matter by submitting a complaint to the Head of Customer Service at the Corporate Office, TVS Motor Company Limited.

Must provide:

Reference or acknowledgement number of the previous complaint at level 1
Model or Vehicle No.
Expected resolution from TVS
Description of the issue with facts such as warranty details, photos of the vehicle, and supporting documents.

Call or send the complaint letter to:

Designation	Head of Customer Service, Corporate Office (TVS)
Phone Number	+914428332115, +914428272233
Fax No.	044-28331214
Email	customercare@tvsmotor.com
Address	Head of Customer Care Department – Corporate Office, Headquarters, TVS Motor Company Limited, “Chaitanya”, No.12, Khader Nawaz Khan Road, Nungambakkam, Chennai – 600006.

Furthermore, if disputes related to online services, privacy policy violations (data loss/leakage), and e-shop (bookings) with TVS remain unresolved, escalate the complaint to the designated Grievance Officer at TVS Motor.

Contact Grievance Officer:

Designation	Grievance Officer, TVS Motor
Phone Number	+914344276780
Email	acc.onlinesupport@tvsmotor.com, dpo@tvsmotor.com
Address	Grievance Officer – TVS Motor, Future Accessories LLP, Plot no 21 & 22, Sipcot Industrial Complex, Phase-1, Tamil Nadu Hosur – 635126

Not resolved to your satisfaction by the TVS Motor Company? You may complain to respective consumer authorities or take legal action.

Legal Authorities: Consumer Commission

If your submitted complaints or disputed matters with TVS Motor Company are not resolved to your satisfaction, you can approach these legal authorities for resolution:

National Consumer Helpline (NCH): File an informal consumer complaint against TVS Motor Company using the toll-free helpline number or online grievance form provided by the National Consumer Helpline, Ministry of Consumer Affairs.
Consumer Disputes Redressal Commission, NCDRC (E-DAAKHIL): Lodge a formal complaint online against TVS Motor Company Limited by appealing before the National/State/District Consumer Disputes Redressal Commission or Consumer Court through E-DAAKHIL to address monetary disputes.
Internal Arbitration: Consider initiating internal arbitration with TVS Motor to resolve disputes through mutual agreement.

Take Legal Action:

If dissatisfied with the final decision or resolution, consult with a legal expert to understand available legal options. Depending on the case, take legal action against TVS Motor through a tribunal, judicial court, or higher legal authorities.

Want to file a case against TVS Motor? File an online case using e-filing to District/High Courts.

Prior to pursuing additional legal actions, it is imperative to acquire a comprehensive understanding of applicable laws with the assistance of legal counsel. This process ensures a clear understanding of your legal rights and available options within the given situation.

Reference

User Reviews (26)

tvs

Jan 11, 2025

start issue

Overall (1 out of 5)

Customer Service (1 out of 5)

Quality of service or product (1 out of 5)

Affordability (1 out of 5)

i have a issue in my scooty tvs jupiter 125 bs6 there is a issue that my scooty not start when it stand 1 to 2 hours and i faced issue and going on tvs company sevice centre noida til last 3 month but no one solved my problem till now.

sarabjith singh

Pathetic After sales service for ICUBE Scooters @ PRN Motors Kalyannagar Bangalore

After investing in branch TVS which always stood for quality products and services , i am shocked as to how they missed out auditing the level of after sales service through their dealers (PRN) , Firstly there are no people to even receive the scooter for service , the person in the front desk directs you to the security guard who is not a staff and the guard is piled up with people and he is doing the entry in a register , staffs are just wandering about , not a single one to attend the customer , no parking place available . the whole experience is disgusting and chaotic........ looks like the dealers like PRN all set to tarnish the branch called TVS .... IF tvs cannot service why do the take the pain of selling and ending up in a OLA like situation ??? regards Sarabjjith Singh

Vishnu P, dealer akb tvs

Bike insurance claim issue

Not responding the dealers, they said vehicle is ready,still so many problems remaining

Suhasini

Felt Down Due to Poor Service - Vijai Auto Bike LLP TVS Service -Chidambaram

Here's a revised version of your text with improved clarity and grammar: I fell off my bike because the back wheel was not tightened properly after I got it serviced at Vijai Auto Bike TVS in Chidambaram. The bolt from the wheel came off. When we approached them about the issue, they handled it unprofessionally. Two days after the service, they questioned how they could be responsible for it, even though I hadn’t used the bike since the service. Eventually, they came to my place to fix the issue but insisted that I should have kept the bike at the spot where I fell. However, I had already requested them to deliver it to my place. This incident reflects their lack of care and humanity. Due to their negligence, I sustained injuries to my leg and hand.

Anand Kumar

bike problam

BR27S 3894

very bed servic prowide me by dharshana tvs servis center alwar rajasthan 301001

Sir , I have a Scooty pep plus with registration no RJ02BU9489 in which problem in a part named ECU which is frequently get issue and as a result the vehicle get missing issue while riding I complaint many time regard this to my home dealer Darshana Automobile TVS Alwar Rajasthan pin 301001. This time also I give my vehicle for servicing but after approx 10 days time they are unable to find actual problem behind this and suggest to change the part while customer already change it two times with in the range of approx 5000 kilometres running only So kindly look into the matter and provide a proper solution for the same. I hereby why attech the job card of service for the same kindly resolve the problem ASAP Thank you Regards Silochana Kumari Meena

Mahesh Kumar sharma

TVs Jupiter booking service.

After due consultation with service centre as well Manager at Dwarka palam I have booked my service and reported at given time at 10.00 hrs on 04/11. But neither my service was shown in booking list not attending timely. There is no service SOP at service centre. For information and n/a. Please.

Deepak Sharma

scooty Jupiter

Overall (2 out of 5)

Quality of service or product (2 out of 5)

Scooty not startion due to battery drained in 1 month only and again2 nd time same issue happened 3 days back

Vijay patel

ACH mandate fail charge

Dear team my account has debit 295 ACH mandate fail charge in this month 3 time for year 2017 but my tvs person loan already closed my loan account is MP3012UT0001145 please check your records and confirm that how much time mandate fail in this period

RadhaKrishna panicker

COMPLAINT AGAINST BAD SERVICE RECEIVED FROM TVS TOP HAVEN CHENGANNUR

Varry bad experiance of service, My father's Ntorq 125 which was serviced on 04 Oct 2024 by giving Rs 3000/- from Top Haven Chengannur, Whenmy father try to start the scooter on the next day ie, on 05 Oct he was unable to start it, he tried may times, then on 06 oct also he tried since it was sunday the service centre was closed so on 07th Oct whith the help of a local technition he start the scooter and took to the same service centre, the service supervisor told that it is because of the carbon and they have to clean it and will cost aproximate 4500/-, but when my dad told them that the scooter was serviced on 04 Oct 2024 by giving 3000 Rs then the service manager told that we have to leave the scooter for one week, But my dad didn't leave it he took the scooter with him and checked the issue from a local workshop, they told that a leakage in a tube is the issue and can be repaired with in half an hour. I dont understand why the service supervisor and the manger told lie to my father. either they don't know the job or they faild to identify the actual problem. But we decided not to go to TVS any more my dad and me was trusted in TVS but now we understood.

Arju automobiles mohammdi kheri

Praveen kumar

Meri bike ka age ka medigad chuta hua hai aur use chipkane ke liye main agency gaya to bo bol rahe ki dusra dalbao jab ki meri bike abhi 5 month old hai uska medigad pahiya me tach hokar chalta hai lakhimpur kheri mohammadi agency ki bat hai ye arju ke name se agency hai

Nishanth

Jan 10, 2025

Spare Parts Unavailable and Inadequate Response

Overall (2.5 out of 5)

Affordability (4 out of 5)

I am writing to raise a concern regarding my TVS Apache RTR 160 2V, which I dropped off for repairs at Supreme Galaxy Service Centre, Thane, following an accident. While most repairs have been completed, the master cylinder replacement remains unresolved due to the unavailability of a matching spare part. Below is a detailed account of my concerns and requests for immediate resolution: Incompatible Spare Part:  The available master cylinder spare part has a new part number. Although the dealer assured compatibility, I noticed discrepancies: The brake lever color does not match the clutch lever. Unsuccessful Attempts to Obtain the Original Part:  Customer care informed me that the original part (with the old part number) was available in smaller quantities at two service centers in Thane and in larger quantities (15+) at TVS Autorace Automotive in Lower Malad.  Since my dealer lacked the manpower to procure the part, I personally visited Lower Malad after taking a half-day leave. Unfortunately, the part available there was the same incompatible one as offered by my dealer. I connected with customer care during my visit, and the executive spoke with the dealer. Despite efforts to escalate the matter to the Area Manager, they were unreachable.  Today I connected with customer care again. Executive requested me to coordinate directly with the dealer (via conference call or in-person visit), which I declined as I cannot invest further time in resolving this issue. Follow-up communication with customer care revealed that the original spare part is no longer manufactured, and only the new, incompatible part is available, based on their call with my dealer (Supreme Galaxy). They attempted to reach there Area Manager, again that too failed. For a bike purchased only a year ago, I am surprised by the unavailability of a critical spare part. Impact on Bike Aesthetics and Resale Value: Using mismatched parts affects the appearance and could reduce the vehicle's resale value. Inadequate Resolution Process: The inability to escalate beyond the Area Manager and lack of coordination between customer care, service centers, and the manufacturing team reflects poorly on TVS's service support. Please assist with following: 1. Why was the original spare part discontinued so soon? Why does the new spare part fail to match the original design and color? 2. Alternatively, provide an immediate temporary solution (insured part), free of cost and a timeline for a permanent fix. I will bear the cost once the actual part is available. Customer sevice drops calls everytime halfway and fed up with follow ups now.

suyash mahadik

Jan 9, 2025

Request for Assistance with Ongoing Tire Issues on TVS Jupiter 125

Overall (1.5 out of 5)

Customer Service (2 out of 5)

Dear Sir/Madam, I purchased a TVS Jupiter 125 scooter from the authorized Shelar TVS Showroom in Swargate, Pune, in April 2024. Over the past 7-8 months, I have been experiencing recurring tire punctures, despite regularly checking and maintaining air pressure. My expenses related to these tire issues have reached approximately ₹5,000. I have raised this concern with the Shelar showroom, but they have not provided any assistance. I also contacted the TVS customer care number, but unfortunately, no solution has been offered. I kindly request a replacement for the scooter , along with reimbursement for the expenses incurred to date. If this issue is not resolved, I will be compelled to file a complaint on the consumer care website. I hope u will understand my seriousness for this matter. Thank you, Suyash Mahadik

Sanjay Dongey

Oct 1, 2024

Bike chasis screw fell down and my bike skid and damaged

Dear Sir, on 20th September2024, my bike suddenly skid on road and i injured, my bike also damaged from one side (Left), b'cos right side of my TVS Rider (New) chassis screw was fell down on road and bike was skid and i injured from my knee. I want to repaire my complete Bike, otherwise I complaint against your company. My bike number is GJ06QB7625 Dealer: TVS - U&V Ventures Inc Address No 3, Kedar Park Society Manjalpur Vadodara - 390011 landmark Near IDBI Bank Hours Opens at 10:00 AM Kindly do the needful in this matter seriously, I already complaint on your customer id bit till date my bike do not pickup from my home. I already all communications attached in my mail id Thanks & Regards, Sanjay Doongey

TVS Jupiter 125cc

Sep 14, 2024

Vibration Issue Not Solw

I purchased this vehicle from A K AUTO , Miraj showroom about a year ago. From the very first service, I raised the issue of vibration with the showroom. To date, I have given my vehicle in for service four times, each time for around 5-10 days for a detailed inspection of the problem. Each time, the service center informed me that the R&D team inspected my vehicle and replaced parts like the rollers from the clutch, polished the fixed disc from the CVT, etc. However, the issue persists. Additionally, within a year, my vehicle started having problems with starting. but there has been no improvement. My experience with the TVS team has been very disappointing. They acknowledged that there is a vibration problem with this TVS Jupiter 125cc vehicle, but to date, they have not shown enough enthusiasm to resolve this problem for customers.

Rupesh pradip yerunkar

Frequent maintenance issues with my scooter

Subject: Frequent Maintenance Issues with My scooter Dear Customer Care Team, I am writing to express my frustration with the frequent maintenance issues I've been experiencing with my scooter Despite regular servicing, my scooter has been under maintenance multiple times in the past few months, causing me inconvenience and disrupting my daily commute. The issues have ranged from [list specific like as sensor problem...... Scooter not start Each time, I've had to take my scooter to the service center, only to have it returned with temporary fixes that don't seem to last. I request you to look into this matter and provide a more permanent solution to these recurring problems. I would appreciate it if you could also offer compensation for the inconvenience caused and the multiple service center visits. My bike details are as follows: - model:jupiter zx - Purchase date: nov22 I hope you will take my complaint seriously and take prompt action to resolve this issue. Thank you for your attention to this matter. Sincerely,

Manasa

Response to customers

No response in customer service. Ve

Ranvir Singh

Failure in customer service after sale

i have bought TVS radeon from Supreme TVS Khanna in Feb 2024 & even after repeated visits & telephonic contact they failed to provide me complete details of bills against made payment . Customer lounge is so dirty same for toilets which are worse than public toilets . No drinking water in lounge Habitual of not picking the calls . What to say else ??????????????? Failed in all respects

Kareem khan

Aug 20, 2024

Bike complain

My bick tvs star city plus is new bike are many problems but this tvs ajency no react against my problems

AJAY RAWANI

TVS RTR 160 Disc. in pollution test it failed.

Affordability (2 out of 5)

I have a TVS RTR 160 Disc. After bike servicing including oil filter change, spark plug change, air filter change, engine oil change I went for pollution test and in pollution test it failed. If this happens then how we will motivate for purchasing TVS bikes, it's really disappointing.

Rishin

Aug 13, 2024

Service issue

TVS iqube was bought in November 2023. KL 58 AJ 3395 This is my vehicle no. Now 2 services are over. It had a shockupser problem right from the first service. They said clear. But it was not resolved. A second service was then held. But again they did not solve this problem. I took it in for service last 3 days and they said the shockupser was replaced under warranty. Still the problem did not change. The lack of kilometers was also pointed out. The vehicle has been stopped twice on the way due to the mileage shortfall. This issue was also not cleared. Due to this complaint I have been to their Kannur Prince showroom (last service advisor Sarath) a total of 4 times. If the bad service continues like this, a written complaint will be filed. AND I DO NOT RECOMMEND THIS VEHICLE TO OTHERS. Now a friend of mine is looking to buy this vehicle. I will tell them not to buy this vehicle due to bad service. If this continues, a complaint will be filed in the consumer court. Please register my complaint. Provide excellent service and resolve these issues. I look forward to hearing from you soon.

BMY Galleria

TVS Iqube Job Card No 23820 - Walter TVS Velachery - TN 14 AE- 3857

Dear Team, It's been 10 days (Vehicle given for service on 08/06/2024) now still waiting for the call. There is no response from the service centre. No call back from the service centre and if they answer the call also they will divert the call by kindly call another number and it happens to 4 -5 calls to finally get connected and then also they say they will call back in 30 min, 10min and 1 hour and so on. First service took more than 7 days and now It's my second service which has taken 10 days as of now with no response. Just now called my service centre no one answered the call and didn't respond back too It's high time now and I would like to take legal action against TVS company and Service Centre for running me from pillar to post. Thanks & Regards Mahaveer Parekh BMY Galleria

SYNERGY SERVICE CENTER

NOT RESPONSE IN ALL EMPLOYE

SYNERGY TVS SERVICE CENTER KAMAKYA CIIRCLE NOT SATISFIED. WORST SERIVCE BAD SERVICE NOT DIAGNOSIS COMPIAINT

sai

May 8, 2024

tvs iqube s issue

We purchased an electric scooty TVS IQUBE S- mercury Grey in the name of Durga Bhavani on 12 th April. We are facing major problems with the scooter. Scooty got stopped after 20 kilometres even after giving full throttle. We went near service centre to complain about the problem. They have solved the problem and given back. Again we have faced panel sounds and panel gaps for this brand new scooty. On 6 th May, at 10 'o' clock am, we again visited the showroom and gave complaint about the problem, they have done minor changes by sticking two sided tape between the pannels. May be in future I may get many issues with this scooty. So I need a permanent solution or else replace my scooty.

Rahul

May 3, 2024

Poor performance

Today 02/05/2024 , I am in the market at 11:30 and the scooty suddenly switched off don't know what happened it was 47% charge , there is no trust on the scooty you stuk with any where any time , very disappointed with Tvs

sri sakthi engineering works

Apr 18, 2024

starting trable

in this month three times, I sent to the authorised service station for the same complaint still it not solved Jupiter125 TN69 BS 4015 Tuticorin Tamilnadu

TVS Motor – Register a Complaint about Bike, Scooter/Motercycle, or Three-Wheeler to TVS Motor Company Limited

Leave A Review

How to File a Complaint to TVS Motor?

Level 1: Customer Care, TVS Motor

TVS Customer Care Number

File a Complaint Online

Level 2: Head of Customer Care (Corporate Office), TVS Motor Company Ltd

Legal Authorities: Consumer Commission

Reference

Disclaimer

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User Reviews (26)

start issue

Pathetic After sales service for ICUBE Scooters @ PRN Motors Kalyannagar Bangalore

Bike insurance claim issue

Felt Down Due to Poor Service - Vijai Auto Bike LLP TVS Service -Chidambaram

bike problam

very bed servic prowide me by dharshana tvs servis center alwar rajasthan 301001

TVs Jupiter booking service.

scooty Jupiter

ACH mandate fail charge

COMPLAINT AGAINST BAD SERVICE RECEIVED FROM TVS TOP HAVEN CHENGANNUR

Praveen kumar

Spare Parts Unavailable and Inadequate Response

Request for Assistance with Ongoing Tire Issues on TVS Jupiter 125

Bike chasis screw fell down and my bike skid and damaged

Vibration Issue Not Solw

Frequent maintenance issues with my scooter

Response to customers

Failure in customer service after sale

Bike complain

TVS RTR 160 Disc. in pollution test it failed.

Service issue

TVS Iqube Job Card No 23820 - Walter TVS Velachery - TN 14 AE- 3857

NOT RESPONSE IN ALL EMPLOYE

tvs iqube s issue

Poor performance

starting trable

Ratings

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