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YES Bank: How to File a Complaint to Yes Bank Limited?

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YES Bank logo
YES BANK Limited (source: yesbank.in)

YES Bank Limited, a financial & banking company, is one of the leading private-sector banks in India. It was founded in 2004 and is headquartered in Mumbai, Maharashtra. The bank offers banking/financial products and services for ease of banking across Retail, SME, Wholesale, and Rural segments such as consumer banking, corporate banking, and wealth management including digital, MSME, Finance/insurance, investment, and Agri & Micro bankings.

Regulation: The bank is regulated by the Banking Regulation Act, 1949 – Govt. of India

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
Headquarters Office of YES Bank, Mumbai
Headquarters Office of YES Bank, Mumbai (Source: yesbank.in)

Subsidiaries of YES Bank:

  • YES Asset Management (India) Limited
  • YES Capital (India) Private Limited
  • YES Securities (India) Limited
  • YES Trustee Limited

International Representative Offices of the Bank:

  • London
  • Dubai
  • Abu Dhabi
  • Singapore
  • Mauritius

Have complaints related to the financial or banking services of YES Bank? Don’t worry! Call the verified and official toll-free customer care number or helpline for unauthorized transactions. You should immediately complain to authorized officials or customer care executives for any critical problems or financial fraud/scam incidents to protect your earnings instantly.

Additionally, register a grievance by sending an email or message on WhatsApp. Also, file your complaint online through the grievance redressal platform and YES Bank App. Alternatively, visit the bank to raise your concerns in a written grievance application to the Branch Manager.

Contact YES Bank Support, If want to report issues related to:

  • ATM
  • Cash Deposit Machine
  • Cheque Clearing
  • Credit Card
  • Current / Savings Account
  • Corporate Account
  • Debit Card
  • Demat Account
  • Fixed / Recurring Deposit
  • Forex/Travel Card
  • Insurance
  • Loans
  • Lockers
  • Mobile Banking
  • Mutual Funds Investment
  • NetBanking
  • NRI
  • Prepaid Cards
  • Remittance
  • UPI

Not satisfied with the resolution of customer care/banking officials? Escalate the submitted complaint to the Grievance/Nodal Officer, Head of Grievance Redressal. Further, you may escalate the grievance to the appointed Principal Nodal Officer, Yes Bank.


How to File a Complaint to YES Bank?

As per the grievance redressal policy of Yes Bank Ltd, the integrated complaint redressal mechanism is divided into 3 levels. If your submitted complaints are not addressed within the given resolution period by branch officers or customer care executives including online grievance redressals, escalate the grievance to the next level.

Grievance Redressal:

Registration Fee No Charges (₹0)
Resolution Period Up to 30 days (Read the customer rights policy of the Yes Bank)
Refund Period Within 7 business days (for transaction failure, read the customer’s compensation policy to know more)

3 Levels of complaint escalation:

  • Level 1: Customer Care, Yes Bank
    • Toll-free helpline number
    • WhatsApp or Email
    • Online complaint registration
    • Branch Manager (Write a letter)
  • Level 2: Grievance/Nodal Officer, Head – Grievance Redressal
  • Level 3: Principal Nodal Officer, Head Office (Yes Bank)

Tip: Each level will take a maximum of 7 days to resolve your grievances. If not resolved within 7 days, then escalate to the next level with the reference number of the previous complaint.

Still, dissatisfied with the final response or not resolved within 30 days? According to the Integrated Ombudsman Scheme, 2021 of the Reserve Bank of India (RBI), you can complain to Yes Bank to the Banking Ombudsman, RBI.


Level 1: Customer Care, YES Bank Ltd

At level 1, the customers can initiate a complaint for the first time by contacting Yes Bank Customer Care Executives or the Branch Manager. To do so, Use YES Bank PhoneBanking to call the toll-free number, message through the WhatsApp number, or email the disputed matter. Additionally, you can register your complaint online or chat via YES Robot.

While submitting a banking complaint, provide:

  • Name of the complainant
  • Customer ID (if applicable)
  • Nature of complaint or service
  • Description of the issue
  • Supporting facts (if any)

Note: To report an unauthorized transaction, provide Customer ID, Account number, Transaction date/amount, and Type of transaction e.g. NEFT/RTGS/UPI.

YES Bank Customer Care Number

Call the toll-free banking helpline number of concerned YES Bank executives to lodge your complaint or get support to resolve a query/problem about the financial/banking product and service. Also, report instantly any unauthorized transactions or fraud to protect your earnings & funds.

Call the Phone Banking Officer:

Yes Bank complaint number +912249350000, 18001200
WhatsApp Number +918291201200
Unauthorized transaction helpline number +912261219000
Email yestouch@yesbank.in
SMS ‘HELP’ space <CUST ID> +919552220020
Email (YES FIRST) yesfirst@yesbank.in

Note: Not resolved to your satisfaction within 7 working days or TAT (Turnaround Time)? You should escalate the complaint with the reference number to the Nodal/Grievance Officer, Head – Grievance Redressal Department of YES Bank.

International Customer Care, YES Bank:

Country Customer Care Number
Canada 18334910559
UAE 800035702510
UK 8000489153
USA 18333800149
India +912250795101 (from outside India)

YES Bank Credit Card

Call the toll-free credit card customer care number:

YES Bank Credit Card Customer Care Number
YES First/Premia Card 18001036000
YES Prosperity Credit Card 18001031212
Credit Card Helpline (Outside India) +912250795101
Email yestouchcc@yesbank.in
Email (Retail credit cards) creditcard.closure@yesbank.in
Email (Commercial credit cards) cc.corporateassist@yesbank.in

Corporate/Business Banking

For complaints & queries related to Corporate or Business Banking and Client Servicing, contact YES Bank:

Corporate Banking, YES Bank Contact Number & Email
Board-Line Number (Corporate Queries) +912250919800, +912265079800
Unauthorized/ fraudulent transactions 18001023357
Toll-free number (Non-individual clients) 18001023357
Email (Cash management) cms.helpdesk@yesbank.in
Email (NACH services) nach.helpdesk@yesbank.in
Email (Trade helpdesk) Tradehelpdesk@yesbank.in

Note: Dissatisfied with final redressal? You may escalate the grievance with the reference number to the appointed Nodal Officer at level 2.

Abu Dhabi Representative Office

Contact to:

Office YES Bank Representative Office, Abu Dhabi (UAE)
Phone Number +97123041999, +97123041900
Email gib@yesbank.in
Address YES BANK Representative Office, 205, AL Ghaith Office Tower, Hamdan Street, PO Box 30848, Abu Dhabi, UAE

File a Complaint Online

Want to lodge your complaint online to YES Bank officials? You can do this by using the integrated grievance redressal system of the bank. First, register your complaint online by filling out the online complaint form or through the mobile app/YES Robot chat.

YES Bank online complaint form
YES Bank online complaint form (Source: YES Bank)

Required information to submit your complaint online:

  • Customer ID
  • Not registered? Provide Name, phone number, and email
  • Complaint Details: Product/service, type of issue, and description with relevant proof/fact

Submit your Complaint Online:

Register online complaint to YES Bank File your complaint
Email yestouch@yesbank.in
NetBanking Click Here
Service request/banking forms Download/View
X (Twitter) @YESBANK
Mobile App YES BANK
Android | iOS

Still not resolved within 7 working days or dissatisfied with the final resolution? In this case, escalate the submitted complaint to the appointed Grievance/Nodal Officer.


Level 2: Nodal/Grievance Officer, YES Bank

If your submitted complaints are not resolved to your expectation within 7 working days by the Branch Manager or customer care executives of the YES Bank at level 1, then you can escalate the complaint to the appointed Grievance Officer or Nodal Officer, Head of Grievance Redressal.

Provide the following details in the grievance letter:

  • Complainant’s name and contact details
  • Reference/acknowledgement number of submitted complaint
  • Customer Id
  • The subject of the disputed matter
  • Expected resolution
  • Copy of supporting documents or images (if any)

Write a Grievance Letter to:

Designation Grievance Officer, YES Bank
Phone Number +912250795173
Email head.grievanceredressal@yesbank.in
Address Head – Grievance Redressal, YES Bank Limited, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055.

Have your complaints not been resolved to your satisfaction by the Grievance Officer? You may escalate the disputed matter to the Principal Nodal Officer, YES Bank at level 3.

Other Nodal Officers:

Nodal Officer, Department Email
Nodal Officer for Cyber Police cybercell@yesbank.in
For Other Law Enforcement Agencies external.communication@yesbank.in

Regional Nodal Officers

Contact the Regional Nodal Officer of Yes Bank in the concerned area of operation:

Centre and Area Regional Nodal Officer
Ahmedabad
Area: Gujarat, Dadra and Nagar Haveli, Daman and Diu
Phone: +917949023101
Address: YES Bank Ltd, Unit No. G/3,102-103 “C.G. Centre”, C.G. Road, Ahmedabad – 380009
Bengaluru
Area: Karnataka
Phone: +918049179910
Address: YES Bank Ltd, Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bangalore – 560001
Bhopal
Area: Madhya Pradesh
Phone: +917556612002
Address: YES Bank Ltd, Plot No 215, Ground Floor, Phase 1 M.P Nagar, Bhopal, Madhya Pradesh – 462011
Bhubaneswar
Area: Odisha
Phone: +916752255772
Address: YES Bank Ltd, Plot No. 31, Bapuji Nagar, Bhubaneswar, Orissa – 751009
Chandigarh
Area: Himachal Pradesh, Punjab, Chandigarh, Haryana (Panchkula, Yamuna Nagar and Ambala
Phone: +911149433455
Address: YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057
Chennai
Area: Tamil Nadu, Puducherry (except Mahe) and Andaman and Nicobar Islands
Phone: +914466765022
Address: YES Bank Ltd, Ground Floor, No. 143/1, Uttamar Gandhi Salai, Nungambakkam, Chennai – 600 034
Dehradun
Area: Uttarakhand and Uttar Pradesh (Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha)
Phone: +911352741504
Address: YES Bank Ltd, Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand – 249201
Guwahati
Area: Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
Phone: +913612464546
Address: YES Bank Ltd, Ground & First Floor, Building No. – 115, Goyal Enclave, G.S Road, Bhangagarh, Guwahati – 781 005
Hyderabad
Area: Andhra Pradesh and Telangana
Phone: +914042426900
Address: YES Bank Ltd, Ground Floor, Agravanshi Plaza, Bearing No 1-8-387, Huda Lane, Begumpet, Secunderabad – 500003
Jaipur
Area: Rajasthan
Phone: +911414983758
Address: YES Bank Ltd, Ground Floor, Plot No: O-19A, Ashok Marg, Nr. Ahinsa Circle, C-Scheme, Jaipur, Rajasthan – 302 001
Jammu
Area: State of Jammu and Kashmir
Phone: +911149433455
Address: YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057
Kanpur
Area: Uttar Pradesh (except Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha)
Phone: +915126710138
Address: YES Bank Ltd, 14-113 Padam Tower, Civil Lines, Kanpur – 208 001
Kolkata
Area: West Bengal and Sikkim
Phone: +913340581300
Address: YES Bank Ltd, 5th Floor, Technopolis Building, Plot no. BP 4, Sector -V, Salt Lake City, Bidhannagar, Dist. – North 24 Parganas, Kolkata – 700091
Mumbai (I)
Area: Mumbai, Mumbai Suburban and Thane
Phone: +912265077794
Address: YES Bank Ltd, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai – 400055
Mumbai (II)
Area: Goa and Maharashtra (except Mumbai, Mumbai Suburban and Thane)
Phone: +912265077794
Address: YES Bank Ltd, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055
New Delhi (I)
Area: North, North-West, West, South-West, New Delhi and South Delhi districts
Phone: +911149433455
Address: YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057
New Delhi (II)
Area: Haryana (except Panchkula, Yamuna Nagar and Ambala) and Ghaziabad and Gautam Budh Nagar
Phone: +911149433455
Address: YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057
Patna
Area: Bihar
Phone: +916123009003
Address: YES Bank Ltd., Ground & Mezzanine Floor, Unit No 201, 2nd Floor, Rajendra Ram Plaza, Plot No: 875, Holding No: 373, Circle No: 6, Exhibition Road, Patna – 800 001
Ranchi
Area: Jharkhand
Phone: +916512212711
Address: YES Bank Ltd, Crosswindz, 41, Court Road, Ranchi, Jharkhand – 834001
Raipur
Area: Chhattisgarh
Phone: +917714210202
Address: YES Bank Ltd, Ground and 1st Floor, Golchha Chambers, Near Holy Heart School, Civil Lines, Raipur, Chhattisgarh – 492001
Shimla
Area: Shimla
Phone: +911149433455
Address:
YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057
Thiruvananthapuram
Area: Kerala, Lakshadweep and Puducherry (only Mahe)
Phone: +914713021301
Address: YES Bank Ltd, Ground Floor, No. 37, Thycaud Village, Opp. Tagore Theatre, Vazhuthacaud, Thiruvananthapuram – 695014

Level 3: Principal Nodal Officer, YES Bank

As per the rules & guidelines of the grievance redressal policy of the bank, if your grievance is not resolved to your expectation by the Regional Grievance/Nodal Officer of YES Bank, then you can lodge a grievance against the final order of level 2 to appointed Principal Nodal Officer, YES Bank Head Office.

Write a grievance letter to escalate the disputed matter with the following information:

  • Acknowledgement/reference number
  • Response from Nodal Officer at Level 2 (if any)
  • Reason for dissatisfaction
  • Expected relief
  • Attach a copy of the supporting documents including images, receipts, etc. (if applicable)

Send the grievance letter to:

Designation Principal Nodal Officer, YES Bank
Phone Number +912250795174
Email principal.nodalofficer@yesbank.in
Address Attn: Principal Nodal Officer – YES Bank Limited, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055.

Note: It is the final authority of the bank.


Banking Ombudsman, RBI

As per the guidelines of the Reserve Bank Integrated Ombudsman Scheme 2021, if your submitted banking complaint is not resolved within 30 days or you are not satisfied by YES Bank, then you can approach the Integrated Ombudsman, RBI to resolve your dispute.

  • Banking Ombudsman, Reserve Bank of India: File a complaint online to the RBI Ombudsman with the reference number of the submitted complaint to YES Bank and other relevant facts and details to resolve your dispute as soon as possible.

Additionally, you may approach the internal ombudsman of YES Bank to resolve the dispute with an internal arbitration with the bank.

Have complaints related to other financial services? Approach respective authorities:

Note: Finally, you can consult with a legal expert or lawyer for further legal actions (if required).


Turnaround Time (TAT)

The resolution period and Turnaround Time (TAT) for the submitted complaints and service requests to YES Bank:

Complaints/ Requests Timeframe (working days)
A/C Management – Errors in account maintenance or delays 3 – 10 days
Account Opening/Closure – Data capture differences during account opening 3 – 8 days
ATM Related – Cash not dispensed from YBL/other bank ATM 7 days
ATM Related (International) – Cash not dispensed from International Other Bank ATM 48 days
Deliverables – Dispatch the status of various deliverables 3 – 8 days
FD Related – FD interest calculations/TDS-related 3 – 7 days
Mutual Fund Related – Mutual funds/wealth management ops 3 – 7 days
Net Banking / Digital Banking Solutions – Technical/processing/servicing issues for net banking 3 – 15 days
Retail Assets / Business Banking Related – Loan servicing queries/complaints 3 – 10 days
Transaction Related (IMPS) – IMPS transactions 7 days
Transaction Related (Unsuccessful POS) – Unsuccessful POS transactions 60 days
Clearing/ CMS Related – Clearing status of cheques/ECS/NEFT/RTGS transactions 3 – 15 days
GIB Related – NRI customer queries (taxation, reactivation, etc.) 4 – 7 days
Third-Party Product Related – Queries/complaints about insurance/third-party products 14 days
Trade Finance Operations – Trade finance operations queries/complaints 3 – 7 days
Credit Cards Related (Application) – Credit card application and processing queries 10+7 days
Credit Cards Related (Collections) – Debt and collection-related queries 3 – 10 days
Deliverables Related – Card/PIN dispatch and delivery queries 5 days
Priority Pass Related – Priority Pass-related visit/dispute queries 4 – 7 days
Demographics/Transaction/Life Cycle Related – Demographics and credit card life cycle-related queries 1 – 5 days
Excess Balance Refund (NEFT, Retail Net Banking, Auto Pay & ATM) – Excess balance refund queries 4 days
Excess Balance Refund (Cheque, cash, bill desk) – Excess balance refund queries 8 – 10 days
Dispute Related (Merchant/Cash not dispensed) – Credit card dispute with merchant POS/E-commerce and cash not dispensed queries 45 – 180 days
Unauthorized transaction dispute related – Credit card unauthorized transaction dispute queries 90 days
Payments Related – Credit card payments not received/credited queries 4 days
Rewards & Benefits Related – EMI/reward points/insurance/benefit-related queries 3 – 10 days
Sales Complaint Related – Sales lead and misinformation-related queries 7 days
SMS/OTP/Netbanking Related – SMS alert/OTP/unable to login to Net banking queries 2 – 5 days

For more details, please read the policy of the bank for customer service.


Frequently Asked Question about Yes Bank

Q. How can I report an unauthorized transaction with Yes Bank?
A. To report an unauthorized transaction, you can contact Yes Bank’s helpline at +912261219000. Additionally, you can send an SMS with ‘HELP’ followed by a space and your Customer ID to +919552220020.

Q. What is the customer care number for the Yes Bank account?
A. For general inquiries, complaints, or account-related issues, you can reach Yes Bank’s customer service at +912249350000 (overseas) or 18001200 (toll-free). They can assist you with various banking concerns, including account information, transactions, and banking services.

Q. How can I contact Yes Bank via WhatsApp?
A. Yes Bank offers customer support and phone banking through WhatsApp. You can reach them at +918291201200. This channel provides a convenient way to communicate and resolve banking-related queries & complaints through instant messaging.

Q. What is the helpline number of the YES First/Premia or YES Prosperity Credit Card?
A. For inquiries related to YES First/Premia Card, you can call 18001036000. If you have a YES Prosperity Credit Card, the helpline number is 18001031212. For email inquiries, you can reach out to yestouchcc@yesbank.in for both card types. Retail credit card users can email creditcard.closure@yesbank.in, and commercial users can email cc.corporateassist@yesbank.in for resolution of the issue.

Q. What should I do if I need credit card assistance while travelling abroad?
A. If you’re outside India and want to get help with your Yes Bank credit card, call the overseas Credit Card helpline number – +912250795101.

Q: What if my YES Bank complaint is not resolved by Customer Service of YES Bank?
A. If your concern isn’t resolved by the Branch Manager or customer care (level 1) within 7 days, escalate it to the Grievance Officer or Nodal Officer. If unresolved even after contacting the Regional Grievance/Nodal Officer (level 2), file a grievance with the Principal Nodal Officer at YES Bank’s Head Office, as per the bank’s policy.


Reference

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