YES Bank Limited, a financial & banking company, is one of the leading private-sector banks in India. It was founded in 2004 and is headquartered in Mumbai, Maharashtra. The bank offers banking/financial products and services for ease of banking across Retail, SME, Wholesale, and Rural segments such as consumer banking, corporate banking, and wealth management including digital, MSME, Finance/insurance, investment, and Agri & Micro bankings.
Regulation: The bank is regulated by the Banking Regulation Act, 1949 – Govt. of India
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Subsidiaries of YES Bank:
- YES Asset Management (India) Limited
- YES Capital (India) Private Limited
- YES Securities (India) Limited
- YES Trustee Limited
International Representative Offices of the Bank:
- London
- Dubai
- Abu Dhabi
- Singapore
- Mauritius
Have complaints related to the financial or banking services of YES Bank? Don’t worry! Call the verified and official toll-free customer care number or helpline for unauthorized transactions. You should immediately complain to authorized officials or customer care executives for any critical problems or financial fraud/scam incidents to protect your earnings instantly.
Additionally, register a grievance by sending an email or message on WhatsApp. Also, file your complaint online through the grievance redressal platform and YES Bank App. Alternatively, visit the bank to raise your concerns in a written grievance application to the Branch Manager.
Contact YES Bank Support, If want to report issues related to:
- ATM
- Cash Deposit Machine
- Cheque Clearing
- Credit Card
- Current / Savings Account
- Corporate Account
- Debit Card
- Demat Account
- Fixed / Recurring Deposit
- Forex/Travel Card
- Insurance
- Loans
- Lockers
- Mobile Banking
- Mutual Funds Investment
- NetBanking
- NRI
- Prepaid Cards
- Remittance
- UPI
Not satisfied with the resolution of customer care/banking officials? Escalate the submitted complaint to the Grievance/Nodal Officer, Head of Grievance Redressal. Further, you may escalate the grievance to the appointed Principal Nodal Officer, Yes Bank.
How to File a Complaint to YES Bank?
As per the grievance redressal policy of Yes Bank Ltd, the integrated complaint redressal mechanism is divided into 3 levels. If your submitted complaints are not addressed within the given resolution period by branch officers or customer care executives including online grievance redressals, escalate the grievance to the next level.
Grievance Redressal:
| Registration Fee | No Charges (₹0) |
| Resolution Period | Up to 30 days (Read the customer rights policy of the Yes Bank) |
| Refund Period | Within 7 business days (for transaction failure, read the customer’s compensation policy to know more) |
3 Levels of complaint escalation:
- Level 1: Customer Care, Yes Bank
- Toll-free helpline number
- WhatsApp or Email
- Online complaint registration
- Branch Manager (Write a letter)
- Level 2: Grievance/Nodal Officer, Head – Grievance Redressal
- Level 3: Principal Nodal Officer, Head Office (Yes Bank)
Tip: Each level will take a maximum of 7 days to resolve your grievances. If not resolved within 7 days, then escalate to the next level with the reference number of the previous complaint.
Still, dissatisfied with the final response or not resolved within 30 days? According to the Integrated Ombudsman Scheme, 2021 of the Reserve Bank of India (RBI), you can complain to Yes Bank to the Banking Ombudsman, RBI.
Level 1: Customer Care, YES Bank Ltd
At level 1, the customers can initiate a complaint for the first time by contacting Yes Bank Customer Care Executives or the Branch Manager. To do so, Use YES Bank PhoneBanking to call the toll-free number, message through the WhatsApp number, or email the disputed matter. Additionally, you can register your complaint online or chat via YES Robot.
While submitting a banking complaint, provide:
- Name of the complainant
- Customer ID (if applicable)
- Nature of complaint or service
- Description of the issue
- Supporting facts (if any)
Note: To report an unauthorized transaction, provide Customer ID, Account number, Transaction date/amount, and Type of transaction e.g. NEFT/RTGS/UPI.
YES Bank Customer Care Number
Call the toll-free banking helpline number of concerned YES Bank executives to lodge your complaint or get support to resolve a query/problem about the financial/banking product and service. Also, report instantly any unauthorized transactions or fraud to protect your earnings & funds.
Call the Phone Banking Officer:
| Yes Bank complaint number | +912249350000, 18001200 |
| WhatsApp Number | +918291201200 |
| Unauthorized transaction helpline number | +912261219000 |
| yestouch@yesbank.in | |
| SMS ‘HELP’ space <CUST ID> | +919552220020 |
| Email (YES FIRST) | yesfirst@yesbank.in |
Note: Not resolved to your satisfaction within 7 working days or TAT (Turnaround Time)? You should escalate the complaint with the reference number to the Nodal/Grievance Officer, Head – Grievance Redressal Department of YES Bank.
International Customer Care, YES Bank:
| Country | Customer Care Number |
|---|---|
| Canada | 18334910559 |
| UAE | 800035702510 |
| UK | 8000489153 |
| USA | 18333800149 |
| India | +912250795101 (from outside India) |
YES Bank Credit Card
Call the toll-free credit card customer care number:
| YES Bank Credit Card | Customer Care Number |
|---|---|
| YES First/Premia Card | 18001036000 |
| YES Prosperity Credit Card | 18001031212 |
| Credit Card Helpline (Outside India) | +912250795101 |
| yestouchcc@yesbank.in | |
| Email (Retail credit cards) | creditcard.closure@yesbank.in |
| Email (Commercial credit cards) | cc.corporateassist@yesbank.in |
Corporate/Business Banking
For complaints & queries related to Corporate or Business Banking and Client Servicing, contact YES Bank:
| Corporate Banking, YES Bank | Contact Number & Email |
|---|---|
| Board-Line Number (Corporate Queries) | +912250919800, +912265079800 |
| Unauthorized/ fraudulent transactions | 18001023357 |
| Toll-free number (Non-individual clients) | 18001023357 |
| Email (Cash management) | cms.helpdesk@yesbank.in |
| Email (NACH services) | nach.helpdesk@yesbank.in |
| Email (Trade helpdesk) | Tradehelpdesk@yesbank.in |
Note: Dissatisfied with final redressal? You may escalate the grievance with the reference number to the appointed Nodal Officer at level 2.
Abu Dhabi Representative Office
Contact to:
| Office | YES Bank Representative Office, Abu Dhabi (UAE) |
| Phone Number | +97123041999, +97123041900 |
| gib@yesbank.in | |
| Address | YES BANK Representative Office, 205, AL Ghaith Office Tower, Hamdan Street, PO Box 30848, Abu Dhabi, UAE |
File a Complaint Online
Want to lodge your complaint online to YES Bank officials? You can do this by using the integrated grievance redressal system of the bank. First, register your complaint online by filling out the online complaint form or through the mobile app/YES Robot chat.
Required information to submit your complaint online:
- Customer ID
- Not registered? Provide Name, phone number, and email
- Complaint Details: Product/service, type of issue, and description with relevant proof/fact
Submit your Complaint Online:
| Register online complaint to YES Bank | File your complaint |
| yestouch@yesbank.in | |
| NetBanking | Click Here |
| Service request/banking forms | Download/View |
| X (Twitter) | @YESBANK |
| Mobile App | YES BANK Android | iOS |
Still not resolved within 7 working days or dissatisfied with the final resolution? In this case, escalate the submitted complaint to the appointed Grievance/Nodal Officer.
Level 2: Nodal/Grievance Officer, YES Bank
If your submitted complaints are not resolved to your expectation within 7 working days by the Branch Manager or customer care executives of the YES Bank at level 1, then you can escalate the complaint to the appointed Grievance Officer or Nodal Officer, Head of Grievance Redressal.
Provide the following details in the grievance letter:
- Complainant’s name and contact details
- Reference/acknowledgement number of submitted complaint
- Customer Id
- The subject of the disputed matter
- Expected resolution
- Copy of supporting documents or images (if any)
Write a Grievance Letter to:
| Designation | Grievance Officer, YES Bank |
| Phone Number | +912250795173 |
| head.grievanceredressal@yesbank.in | |
| Address | Head – Grievance Redressal, YES Bank Limited, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055. |
Have your complaints not been resolved to your satisfaction by the Grievance Officer? You may escalate the disputed matter to the Principal Nodal Officer, YES Bank at level 3.
Other Nodal Officers:
| Nodal Officer, Department | |
|---|---|
| Nodal Officer for Cyber Police | cybercell@yesbank.in |
| For Other Law Enforcement Agencies | external.communication@yesbank.in |
Regional Nodal Officers
Contact the Regional Nodal Officer of Yes Bank in the concerned area of operation:
| Centre and Area | Regional Nodal Officer |
|---|---|
| Ahmedabad Area: Gujarat, Dadra and Nagar Haveli, Daman and Diu |
Phone: +917949023101 Address: YES Bank Ltd, Unit No. G/3,102-103 “C.G. Centre”, C.G. Road, Ahmedabad – 380009 |
| Bengaluru Area: Karnataka |
Phone: +918049179910 Address: YES Bank Ltd, Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bangalore – 560001 |
| Bhopal Area: Madhya Pradesh |
Phone: +917556612002 Address: YES Bank Ltd, Plot No 215, Ground Floor, Phase 1 M.P Nagar, Bhopal, Madhya Pradesh – 462011 |
| Bhubaneswar Area: Odisha |
Phone: +916752255772 Address: YES Bank Ltd, Plot No. 31, Bapuji Nagar, Bhubaneswar, Orissa – 751009 |
| Chandigarh Area: Himachal Pradesh, Punjab, Chandigarh, Haryana (Panchkula, Yamuna Nagar and Ambala |
Phone: +911149433455 Address: YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 |
| Chennai Area: Tamil Nadu, Puducherry (except Mahe) and Andaman and Nicobar Islands |
Phone: +914466765022 Address: YES Bank Ltd, Ground Floor, No. 143/1, Uttamar Gandhi Salai, Nungambakkam, Chennai – 600 034 |
| Dehradun Area: Uttarakhand and Uttar Pradesh (Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha) |
Phone: +911352741504 Address: YES Bank Ltd, Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand – 249201 |
| Guwahati Area: Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura |
Phone: +913612464546 Address: YES Bank Ltd, Ground & First Floor, Building No. – 115, Goyal Enclave, G.S Road, Bhangagarh, Guwahati – 781 005 |
| Hyderabad Area: Andhra Pradesh and Telangana |
Phone: +914042426900 Address: YES Bank Ltd, Ground Floor, Agravanshi Plaza, Bearing No 1-8-387, Huda Lane, Begumpet, Secunderabad – 500003 |
| Jaipur Area: Rajasthan |
Phone: +911414983758 Address: YES Bank Ltd, Ground Floor, Plot No: O-19A, Ashok Marg, Nr. Ahinsa Circle, C-Scheme, Jaipur, Rajasthan – 302 001 |
| Jammu Area: State of Jammu and Kashmir |
Phone: +911149433455 Address: YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 |
| Kanpur Area: Uttar Pradesh (except Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha) |
Phone: +915126710138 Address: YES Bank Ltd, 14-113 Padam Tower, Civil Lines, Kanpur – 208 001 |
| Kolkata Area: West Bengal and Sikkim |
Phone: +913340581300 Address: YES Bank Ltd, 5th Floor, Technopolis Building, Plot no. BP 4, Sector -V, Salt Lake City, Bidhannagar, Dist. – North 24 Parganas, Kolkata – 700091 |
| Mumbai (I) Area: Mumbai, Mumbai Suburban and Thane |
Phone: +912265077794 Address: YES Bank Ltd, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai – 400055 |
| Mumbai (II) Area: Goa and Maharashtra (except Mumbai, Mumbai Suburban and Thane) |
Phone: +912265077794 Address: YES Bank Ltd, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055 |
| New Delhi (I) Area: North, North-West, West, South-West, New Delhi and South Delhi districts |
Phone: +911149433455 Address: YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 |
| New Delhi (II) Area: Haryana (except Panchkula, Yamuna Nagar and Ambala) and Ghaziabad and Gautam Budh Nagar |
Phone: +911149433455 Address: YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 |
| Patna Area: Bihar |
Phone: +916123009003 Address: YES Bank Ltd., Ground & Mezzanine Floor, Unit No 201, 2nd Floor, Rajendra Ram Plaza, Plot No: 875, Holding No: 373, Circle No: 6, Exhibition Road, Patna – 800 001 |
| Ranchi Area: Jharkhand |
Phone: +916512212711 Address: YES Bank Ltd, Crosswindz, 41, Court Road, Ranchi, Jharkhand – 834001 |
| Raipur Area: Chhattisgarh |
Phone: +917714210202 Address: YES Bank Ltd, Ground and 1st Floor, Golchha Chambers, Near Holy Heart School, Civil Lines, Raipur, Chhattisgarh – 492001 |
| Shimla Area: Shimla |
Phone: +911149433455 Address: YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 |
| Thiruvananthapuram Area: Kerala, Lakshadweep and Puducherry (only Mahe) |
Phone: +914713021301 Address: YES Bank Ltd, Ground Floor, No. 37, Thycaud Village, Opp. Tagore Theatre, Vazhuthacaud, Thiruvananthapuram – 695014 |
Level 3: Principal Nodal Officer, YES Bank
As per the rules & guidelines of the grievance redressal policy of the bank, if your grievance is not resolved to your expectation by the Regional Grievance/Nodal Officer of YES Bank, then you can lodge a grievance against the final order of level 2 to appointed Principal Nodal Officer, YES Bank Head Office.
Write a grievance letter to escalate the disputed matter with the following information:
- Acknowledgement/reference number
- Response from Nodal Officer at Level 2 (if any)
- Reason for dissatisfaction
- Expected relief
- Attach a copy of the supporting documents including images, receipts, etc. (if applicable)
Send the grievance letter to:
| Designation | Principal Nodal Officer, YES Bank |
| Phone Number | +912250795174 |
| principal.nodalofficer@yesbank.in | |
| Address | Attn: Principal Nodal Officer – YES Bank Limited, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055. |
Note: It is the final authority of the bank.
Banking Ombudsman, RBI
As per the guidelines of the Reserve Bank Integrated Ombudsman Scheme 2021, if your submitted banking complaint is not resolved within 30 days or you are not satisfied by YES Bank, then you can approach the Integrated Ombudsman, RBI to resolve your dispute.
- Banking Ombudsman, Reserve Bank of India: File a complaint online to the RBI Ombudsman with the reference number of the submitted complaint to YES Bank and other relevant facts and details to resolve your dispute as soon as possible.
Additionally, you may approach the internal ombudsman of YES Bank to resolve the dispute with an internal arbitration with the bank.
Have complaints related to other financial services? Approach respective authorities:
- SEBI (Securities and Exchange Board of India): Lodge complaints related to the stock market, securities, and exchange services of YES Bank
- Insurance Ombudsman, IRDAI: Resolve insurance claims and related disputes
- PFRDA (Pension Fund Regulatory and Development Authority): Appeal for the pension disputes
- National Housing Bank (NHB): Submit your complaints related to housing finance loans
Note: Finally, you can consult with a legal expert or lawyer for further legal actions (if required).
Turnaround Time (TAT)
The resolution period and Turnaround Time (TAT) for the submitted complaints and service requests to YES Bank:
| Complaints/ Requests | Timeframe (working days) |
|---|---|
| A/C Management – Errors in account maintenance or delays | 3 – 10 days |
| Account Opening/Closure – Data capture differences during account opening | 3 – 8 days |
| ATM Related – Cash not dispensed from YBL/other bank ATM | 7 days |
| ATM Related (International) – Cash not dispensed from International Other Bank ATM | 48 days |
| Deliverables – Dispatch the status of various deliverables | 3 – 8 days |
| FD Related – FD interest calculations/TDS-related | 3 – 7 days |
| Mutual Fund Related – Mutual funds/wealth management ops | 3 – 7 days |
| Net Banking / Digital Banking Solutions – Technical/processing/servicing issues for net banking | 3 – 15 days |
| Retail Assets / Business Banking Related – Loan servicing queries/complaints | 3 – 10 days |
| Transaction Related (IMPS) – IMPS transactions | 7 days |
| Transaction Related (Unsuccessful POS) – Unsuccessful POS transactions | 60 days |
| Clearing/ CMS Related – Clearing status of cheques/ECS/NEFT/RTGS transactions | 3 – 15 days |
| GIB Related – NRI customer queries (taxation, reactivation, etc.) | 4 – 7 days |
| Third-Party Product Related – Queries/complaints about insurance/third-party products | 14 days |
| Trade Finance Operations – Trade finance operations queries/complaints | 3 – 7 days |
| Credit Cards Related (Application) – Credit card application and processing queries | 10+7 days |
| Credit Cards Related (Collections) – Debt and collection-related queries | 3 – 10 days |
| Deliverables Related – Card/PIN dispatch and delivery queries | 5 days |
| Priority Pass Related – Priority Pass-related visit/dispute queries | 4 – 7 days |
| Demographics/Transaction/Life Cycle Related – Demographics and credit card life cycle-related queries | 1 – 5 days |
| Excess Balance Refund (NEFT, Retail Net Banking, Auto Pay & ATM) – Excess balance refund queries | 4 days |
| Excess Balance Refund (Cheque, cash, bill desk) – Excess balance refund queries | 8 – 10 days |
| Dispute Related (Merchant/Cash not dispensed) – Credit card dispute with merchant POS/E-commerce and cash not dispensed queries | 45 – 180 days |
| Unauthorized transaction dispute related – Credit card unauthorized transaction dispute queries | 90 days |
| Payments Related – Credit card payments not received/credited queries | 4 days |
| Rewards & Benefits Related – EMI/reward points/insurance/benefit-related queries | 3 – 10 days |
| Sales Complaint Related – Sales lead and misinformation-related queries | 7 days |
| SMS/OTP/Netbanking Related – SMS alert/OTP/unable to login to Net banking queries | 2 – 5 days |
For more details, please read the policy of the bank for customer service.
Frequently Asked Question about Yes Bank
Q. How can I report an unauthorized transaction with Yes Bank?
A. To report an unauthorized transaction, you can contact Yes Bank’s helpline at +912261219000. Additionally, you can send an SMS with ‘HELP’ followed by a space and your Customer ID to +919552220020.
Q. What is the customer care number for the Yes Bank account?
A. For general inquiries, complaints, or account-related issues, you can reach Yes Bank’s customer service at +912249350000 (overseas) or 18001200 (toll-free). They can assist you with various banking concerns, including account information, transactions, and banking services.
Q. How can I contact Yes Bank via WhatsApp?
A. Yes Bank offers customer support and phone banking through WhatsApp. You can reach them at +918291201200. This channel provides a convenient way to communicate and resolve banking-related queries & complaints through instant messaging.
Q. What is the helpline number of the YES First/Premia or YES Prosperity Credit Card?
A. For inquiries related to YES First/Premia Card, you can call 18001036000. If you have a YES Prosperity Credit Card, the helpline number is 18001031212. For email inquiries, you can reach out to yestouchcc@yesbank.in for both card types. Retail credit card users can email creditcard.closure@yesbank.in, and commercial users can email cc.corporateassist@yesbank.in for resolution of the issue.
Q. What should I do if I need credit card assistance while travelling abroad?
A. If you’re outside India and want to get help with your Yes Bank credit card, call the overseas Credit Card helpline number – +912250795101.
Q: What if my YES Bank complaint is not resolved by Customer Service of YES Bank?
A. If your concern isn’t resolved by the Branch Manager or customer care (level 1) within 7 days, escalate it to the Grievance Officer or Nodal Officer. If unresolved even after contacting the Regional Grievance/Nodal Officer (level 2), file a grievance with the Principal Nodal Officer at YES Bank’s Head Office, as per the bank’s policy.
