Aadhaar Card – Helplines to Register an Online Complaint to UIDAI about Aadhaar Services

The Unique Identification Authority of India (UIDAI) is the statutory authority of the government of India. UIDAI was established under the Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits, and Services) Act, of 2016, also known as the Aadhaar Act of 2016. This body works under the Ministry of Electronics and Information Technology (Meity).

UIDAI’s main function is to issue a unique identification number (UID) to the citizens and residents of India for transparency in the distribution of government services. The responsibilities of the UIDAI are Aadhaar enrolment and authentication, issuing Aadhaar numbers, verifying the documents, keeping and securing the biometric data of the Aadhaar holder’s identification information, and other policies and functions as specified by the government.

Many people have to face issues like:

• Document verification, making changes in their Aadhaar card (for example – name update, mobile number, address, date of birth, and other details).
• Aadhaar link with Pan Card or OTP verification, delays in the updates, Aadhaar card correction not being resolved, and other UIDAI complaints.
• Other issues with the online Aadhaar services (e-Aadhaar, PVC card, online address update, biometric verification, Aadhaar linking, etc.)

Some people don’t know where and how to register a complaint to UIDAI for the faster redressal of problems. Today the Aadhaar card is essential for various public schemes and to get the benefits of government services. So, everybody should know the right procedure and helplines.

Residents can use the helplines of the UIDAI to file complaints about Aadhaar services from any region. In the first stage, you can call on the official helpline numbers for your Aadhaar Card, or you can file an online complaint.

Let us know all the stages of the grievance redressal system of UDAI to register a complaint about the Aadhaar card. Please follow all the instructions to get faster redressal of your grievances.

File a Complaint to the Unique Identification Authority of India (UIDAI)

UIDAI (Unique Identification Authority of India) has provided many options for the residents/citizen of India to get resolve their issues regarding the correction, updating, and enrolment for the new Aadhaar card (to get a new Unique identification number).

You can call the toll-free helpline numbers. People may e-mail or file an online complaint on the online grievance redressal portal of UIDAI. Further, if your complaint is not resolved then you have the option to approach the regional office or higher authority of your zone.

Complaint Registration Fee and Redressal Time of UIDAI:

⇒ To know more, read: Citizen Charter of UIDAI

Follow the instructions below to use the official helplines and stages to raise your concern to the higher authority.

Toll-Free Helpline Numbers

People can use the toll-free helpline numbers of UIDAI to register complaints about issues with the Aadhaar card and its services. You may first call the general helpline number and then use the contact numbers of the higher authorities of your regional office.

Toll-Free Helpline Numbers of UIDAI for Aadhaar Card Complaints:

The IVRS help services are available in 12 different languages. Residents can get the help of the support executive in their registered regional language.

List of the language in which helpline support – 1947 is available:

Note – If your complaint is not resolved you may file an online grievance on the CPGRAMS portal of the Central Government.

Register an Online Complaint

The grievance redressal mechanism has been set up by UIDAI to resolve issues in the services of Aadhaar cards. The problems can be queried, Aadhaar enrolment, updating, and correction in personal details, and other services.

The Residents can use the e-mail or online portal to register an online complaint about the above-listed and other issues with the Aadhaar card (UIN) services. Don’t forget to note down or keep the EID/URN/SRN numbers of the Aadhaar enrolment acknowledgement receipt or Aadhaar card.

Links to Lodge an Online Complaint to UIDAI:

Alternative Options:

Steps to File Online Complaint:

• Visit the link to UIDAI as given in the table above.
• Or you may visit the CPGRAMS link to file an online grievance.
• Enter the personal details (Enrollment ID and Time from the acknowledgement receipt).
• Select the type of complaint and write your concern.
• After filling out other details, submit the complaint form.
• Don’t forget to note down the reference number to track the status.

You may send an email to UIDAI to raise your concerns about the Aadhaar card services. Don’t forget to attach the supporting documents with the e-mail and also mention all the issues with the specified details like (EID or UID Aadhaar Number, and other details).

Note – If your complaint is not resolved or unsatisfied with the final order, file a grievance by e-mail or physical application at the Regional Office (RO) of Aadhaar UIDAI of the state concerned. View the address, e-mail, and contact number from the sections below.

Online Aadhaar Services of UIDAI

Some important links for the Aadhaar services by UIDAI are given in the table below. You may visit for the services of Aadhaar address update, verification of Aadhaar number, download e-Aadhaar, and also check the usage, biometric authentication, or connected services by the Aadhaar UID.

Important Links of UIDAI:

You may book an appointment for the new enrolment or Aadhaar update/changes at the UIDAI-run Seva Kendra. Now residents can apply for PVC Aadhaar cards by paying a nominal fee of ₹50. Visit the official website from the table above.

Regional Office (RO), E-mail, and UIDAI Contact Details

If your complaint is not resolved within the given time or you are unsatisfied with the final response of the above helpline support, you may lodge a grievance with the Regional Office (RO).

You may visit the official address of the UIDAI Regional Office of your concerned state. Write an application to file a complaint in the physical form or send the complaint application form by post at the headquarters office (HQ) or ROs.

Residents can use the e-mails of the concerned RO from the list below to raise their complaints or can call using the contact numbers to get more information from the officers.

Tips – If you want to seek more information about UIDAI and non-public information about Aadhaar services, you may file an RTI for the disclosure of information by the concerned department or office of UIDAI.

Address, E-mail, and Phone Numbers of Regional Offices of UIDAI:

1. RO Bangalore

Covered States & UTs: Karnataka, Kerala, Tamil Naidu, Pondicherry, and Lakshadweep.

Address: UIDAI Regional Office, Bengaluru
Khanija Bhavan, No. 49, 3rd Floor, South Wing
Race Course Road, Bengaluru – 560001.

Grievance Cell:

• Phone: 08022340104; 08022340865
• Fax: 08022340310
• E-mail: roblr.complaint@uidai.net.in
• Grievance Registration: Book an appointment/lodge an online grievance

2. RO Chandigarh

Covered States & UTs: Jammu & Kashmir, Punjab, Haryana, Himachal Pradesh, and UT of Chandigarh.

Address: UIDAI Regional Office, Chandigarh
SCO 95-98, Ground and Second Floor,
Sector 17-B, Chandigarh 160017.

Grievance Cell:

• Phone: 01722711947
• Fax: 01722711717
• E-mail: grievancecell.rochd@uidai.net.in
• Officer Contact Details: Click Here

3. RO Delhi

Covered States & UTs: Uttarakhand, Madhya Pradesh, Delhi, and Rajasthan.

Address: UIDAI Regional Office, Delhi
Ground Floor, Pragati Maidan Metro Station,
Pragati Maidan, New Delhi-110001.

Grievance Cell:

• Phone: 01140851426; 01140851426
• Fax: 01140851406
• E-mail: help@uidai.gov.in
• Officer Contact Details: Click RO Delhi
• ⇒ State Office Bhopal (Madhya Pradesh)

4. RO Guwahati

Covered States & UTs: Assam, Arunachal Pradesh, Meghalaya, Manipur, Nagaland, Mizoram, Tripura, and Sikkim.

Address: UIDAI Regional Office, Guwahati
Block-V, First Floor, HOUSEFED Complex,
Beltola-Basistha Road,
Dispur, Guwahati – 781006.

Grievance Cell:

• Phone: 03612221819
• Fax: 03612223664
• E-mail: helpdesk.roghy@uidai.net.in
• Officer Contact Details: Click RO Guwahati

5. RO Hyderabad

Covered States & UTs: Andhra Pradesh, Telangana, Odisha, Chhattisgarh, Andaman & Nicobar.

Address: UIDAI Regional Office, Hyderabad
6th Floor, East Block, Swarna Jayanthi Complex,
Beside Matrivanam, Ameerpet,
Hyderabad-500038, Telangana State.

Grievance Cell:

• Phone: 04023739266; 04023739269
• Fax: 04023736662
• E-mail: roh.help@uidai.net.in
• Officer Contact Details: Click RO Hyderabad
• ⇒ State UIDAI Office Bhubaneswar (Odisha)

6. RO Lucknow

Covered States & UTs: Uttar Pradesh

Address: UIDAI Regional Office, Lucknow,
3rd Floor, Uttar Pradesh Samaj Kalyan Nirman
Nigam Building, TC-46/V, Vibhuti Khand,
Gomti Nagar, Lucknow- 226010

Grievance Cell:

• Phone: 05222304979 (Enrolment related); 05222304978 (SSUP related).
• E-mail: uidai.lucknow@uidai.net.in
• Officer Contact Details: Click RO Lucknow

7. RO Mumbai

Covered States & UTs: Gujarat, Maharashtra, Goa, Dadar & Nagar Haveli, and Daman & Diu.

Address: UIDAI Regional Office, Mumbai,
7th Floor, MTNL Exchange, GD Somani Marg,
Cuff Parade, Colaba, Mumbai – 400005.

Grievance Cell:

• Phone: 02222163492
• E-mail: help@uidai.gov.in
• Officer Contact Details: Click RO Mumbai

8. RO Ranchi

Covered States & UTs: Bihar, Jharkhand, and West Bengal

Address: UIDAI Regional Office, Ranchi,
1st Floor, RIADA Central Office Building,
Namkum Industrial Area, Near STPI Lowadih,
Ranchi – 834010.

Grievance Cell:

• Phone: 9031002292,9031002298
• E-mail: ro.helpdesk@uidai.net.in
• Officer Contact Details: Click RO Ranchi
• ⇒ State UIDAI Office Patna (Bihar)

9. UIDAI State Office Kolkata, West Bengal

Address: UIDAI State Office, West Bengal,
Ground Floor, Telephone Bhawan,
34, BBD Bag (South), Dalhousie,
Kolkata. Pin: 700001.

Grievance Cell:

• Phone: 03322101060
• E-mail: westbengal.helpdesk@uidai.net.in
• Officer Contact Details: Click State Office West Bengal

10. UIDAI Headquarters, New Delhi

Address: Unique Identification Authority of India,
Government of India Bangla Sahib Rd,
Behind Kali Mandir, Gole Market,
New Delhi – 110001.

Grievance Cell:

• Phone: 01123478653; 1947 (Toll-Free)
• E-mail: help@uidai.gov.in
• Enrolment & Updation Division: Click HQ of UIDAI, New Delhi

You as a resident or citizen of India have the right to get fair and fast public services without any obstacles. Use the above grievance redressal information for the Aadhaar services of UIDAI. We hope your issues will be resolved by the concerned authority.

Common Issues of Aadhaar Services

These are the issues that can be redressed by the concerned departments of Aadhaar, UIDAI:

References

• Citizen Charter, 2022 of UIDAI for Aadhaar Services
• Legal Framework of UIDAI
• Right to Information (RTI), Disclosure of Information by UIDAI