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Angel One: File a Complaint about Stocks & Trading, Investments, and Financial Services of Angel One Limited

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Angel One Limited (source: angelone.in)

Angel One Limited (formerly known as Angel Broking Limited) is a digital and physical stockbroker firm headquartered in Mumbai, Maharashtra. It is a member of the Bombay Stock Exchange (BSE), National Stock Exchange of India (NSE), National Commodity & Derivatives Exchange Limited (NCDEX), and Multi Commodity Exchange of India Limited (MCX). The firm is also a depository participant with Central Depository Services Limited (CDSL).

Angel One provides its customers with various platforms and tools to access markets, financial services, and investment products including stock trading, Demat accounts, IPOs, and mutual funds.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Are you experiencing issues with Angel One? You can raise complaints to Angel One for help and support to address technical and financial concerns, including problems with your trading, investment, and demat accounts.

Want to file a complaint with Angel One? Initially, you can contact customer care support by calling the toll-free number, sending an email, or online chat. Not resolved? You have the option to escalate the matter to the Head of Customer Care at Angel One.

Report the issues related to:

  • Account-Related: Problems related to the paperless and online process for opening demat and trading accounts through the Angel One App, account charges including brokerage, DP charges, and other transactional fees, and account verification and updation.
  • Investment: Complaints about buying, selling, and trading stocks, IPOs, F&Os, commodities, mutual funds, and US stocks using Angel One platforms, including other financial services such as investing in ETFs and receiving personalized stock recommendations from ARQ Prime, Angel One’s proprietary investment engine.
  • Financial Services: Issues related to applying for and receiving loans through Angel One, accessing wealth management services, digital gold investments, purchasing insurance plans, and asset management solutions.
  • General Services: Complaints or issues regarding the customer support service of Angel One, broker/business partnerships, or concerns about the transparency of pricing, fees, and commissions.
  • Other Financial Products: Issues related to other financial products and services of Angel One, such as equity shares, ETFs, IPOs, derivatives (F&O), currency pairs, and comprehensive research reports and investment advice.

Still not satisfied with the resolution? In such cases, you may escalate your complaint to the Compliance Officer and, if necessary, to the CEO (Chief Executive Officer) & MD (Managing Director) at Angel One Ltd.


How to File a Complaint of Angel One?

As per Angel One’s grievance redressal policy, the complaint resolution process consists of three levels. Initially, you can approach the customer service team. If the issue remains unresolved, you have the option to escalate the unresolved matter to the next level of authority.

Grievance Redressal Mechanism:

Registration Fee No Charges (₹0)
Resolution Period Up to 30 days (Read the regulatory and grievance policies of the Angel One)
Refund Period Within 7 to 15 business days (read the refund and compensation policy to know more)

Levels of complaint escalation:

  • Level 1: Customer Care, Angel One
    • Toll-free helpline number
    • WhatsApp or Email
    • Register a complaint online
  • Level 2: Escalate the unresolved complaint to the Head of Customer Service, Angel One
  • Level 3: Escalate the disputed matter to the Compliance Officer and CEO & MD of Angel One Ltd.

Still, not resolved? You may escalate the matter further by filing a grievance with the Securities and Exchange Board of India (SEBI) and the respective securities exchanges, including CDSL/NSDL, NSE/BSE, or other relevant regulatory authorities.

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Please note: For unresolved disputes related to loans and financial services of Ange One, you may file a complaint with the Banking Ombudsman, Reserve Bank of India (RBI).


Level 1: Customer Care, Angel One

In the beginning, you can complain to Angel One’s customer support team to address your concerns. You can call the toll-free customer care number, send an email, or file your complaint online to resolve various issues related to Angel One services, including new account openings, call & trade services, trading, financial services (loans), and emergencies such as account blockage or fraud transactions.

Please note: For call & trade services, the helpline number operates Monday to Friday, from 8.30 AM to 5.30 PM.

Make sure to provide the following details:

  • Customer ID/Client ID (for existing clients)
  • Order ID (for stock, ETFs/IPOs, and mutual fund orders)
  • Nature of the complaint
  • Brief description of the issue with copies of supporting documents, bills, screenshots, or video links (if any).

Contact Details of Angel One Customer Service:

Tip: Beware of scams, don’t share bank/personal details; use only the official Angel One app for help. Stay safe!

Please be aware that if you have complaints regarding the violation of consumer rights by Angel One, you should complain to the National Consumer Helpline (NCH) of the Department of Consumer Affairs (MoCA).


Level 2: Head of Customer Service, Angel One

If your submitted complaint is not resolved to your satisfaction within the resolution period, normally taking 3 days at level 1, you should escalate unsatisfactory or unresolved complaints to the appointed authorities of Angel One at level 2.

With the ticket number of the previous complaint, contact the officer:


Level 3: Compliance Officer, Angel One

Ange One Ltd. has designated a Compliance Officer to handle disputes concerning unresolved complaints related to stock & trading and investment services regulated by SEBI that are not resolved satisfactorily at level 2.

When submitting your grievance letter or email, ensure to include the following details:

  • Ticket/reference number of the previous complaint at level 2
  • Client/Customer ID (if required)
  • Nature of the complaint
  • Expected relief with the reason for dissatisfaction with the previous response
  • Attach relevant documents and evidence (if requested by the officials)

1. Compliance Officer, Angel One

If your previously escalated complaint at level 2 is not resolved within the specified resolution period, further escalate the matter to the Compliance Officer at:

Designation Compliance Officer, Angel One
Phone Number +918657864228
Email compliance@angelone.in
Address Compliance Officer, Angel One Liited – 601, 6th Floor, Ackruti Star, Central Road, MIDC, Andheri East, Mumbai – 400093.

2. CEO & MD, Angel One

Further, you may escalate the disputed case to the Chief Executive Officer (CEO) and Managing Director (MD) of Angel One by sending an email or calling at:

Designation CEO & MD, Angel One
Phone Number +918657864229
Email ceoescalation@angelone.in
Address CEO & MD, Angel One Liited – 601, 6th Floor, Ackruti Star, Central Road, MIDC, Andheri East, Mumbai – 400093.

3. Grievance Redressal Officer for NPS

If you have unresolved complaints related to the National Pension Scheme (NPS), escalate the case to the appointed Grievance Redressal Officer (GRO) at:

Still, not resolved to your satisfaction by Angel One? Approach Respective Regulatory Authorities.


Regulatory Authorities

If your complaints regarding investments, securities, brokers, or Angel One’s trading platform are not resolved to your satisfaction within 30 days, you have the option to file complaints with regulatory authorities such as SEBI, market exchange boards, and SAT (Securities Appellate Tribunal).

ClickFile a complaint to the Securities and Exchange Board of India (SEBI) – SCORES

If you wish to file a complaint against Angel One to the respective exchange, submit online grievances to:

  • NSE (National Stock Exchange) and BSE (Bombay Stock Exchange) for equity shares and currency trading.
  • MCX (Multi Commodity Exchange of India Ltd.) for commodities and metals trading.
  • Reach out to Central Depository Services (India) Ltd (CDSL) and National Securities Depository Limited (NSDL) for issues related to demand accounts, equity repository, management, ownership, and share transfers.

Other regulatory authorities where you can approach for respective financial disputes:

Still, not satisfied even after approaching regulatory authorities? You may seek consultation with a legal expert before considering legal action against the company or challenging the decision of the respective authority by approaching the Securities Appellate Tribunal or respective tribunals.


Reference

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