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SBI Securities – Register Complaints about Stock Trading, Finance, and Investment to SBICAP Securities Limited

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SBI Securities Logo
SBICAP) Securities Limited (source: sbisecurities.in)

SBICAP (SBI Capital Markets) Securities Limited is a leading stock broker, financial, and investment services institution, a part of the State Bank of India Group. The SBI Securities is regulated by the Securities and Exchange Board of India (SEBI) and authorized by the Insurance Regulatory and Development Authority of India (IRDAI). It is registered at the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE).

The investment products and services of SBI Securities are stock trading, futures and options, mutual funds, FX (foreign exchange margin trading), domestic and foreign bonds, and foreign stocks. Financial services include loans, insurance, and other products.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Have complaints about SBI Securities? To address concerns, start the resolution process by contacting SBI Securities’ customer care team or designated Client Servicing officials. If not resolved, escalate your complaint to the Head of Client Servicing and subsequently to the Nodal Officer of SBI Securities if necessary.

You may report the SBI Securities grievances regarding equity trading, derivatives, fixed income (bonds/debenture), mutual funds, financial products (loans/insurance), trading platform issues, demat accounts (DP charges/brokerage), advisory concerns, and wealth advisory marketplace disputes.

Still, not resolved? If your concerns with SBI Securities remain unresolved, escalate the complaint to the Principal Nodal Officer (Financial Services). Additionally, further escalation can be made to the Compliance Officer of SBICAP Securities Ltd.


How to File a Complaint to SBI Securities?

According to the grievance redressal policy and investor grievance escalation matrix defined by SBI Securities, the complaint resolution process consists of five levels. Start by contacting the toll-free helpline number, sending an email, or filing an online complaint. If unresolved, escalate the matter to the next authority.

Grievance Redressal Mechanism:

Registration Fee No Charges (₹0)
Resolution Period Up to 30 days (Read the investor grievance charter of SBI Securities)
Refund Period Within 7 to 15 business days (read the refund and compensation policy)

Levels of complaint escalation:

  • Level 1: Customer Care, SBI Securities
    • Toll-free customer service number
    • Email or WhatsApp
    • Register a complaint online
    • SBI Securities App
  • Level 2: Head of Client Servicing, SBI Securities
  • Level 3: Compliance Officer, SBI Securities
  • Level 4: Chief Business Officer (CBO)
  • Level 5: Chief Executive Officer (CEO) of SBICAP Securities Limited

Not resolved within 30 days even after escalation? You can file a grievance against SBI Securities with regulatory authorities such as the Securities Exchange Board of India (SEBI) and the relevant exchanges (CDSL/NSDL, NSE/BSE) for a thorough investigation.

In disagreements, use Smart Online Disputes Resolution (ODR) with SBi Securities or relevant institutions for formal arbitration, designed for investors, listed companies, and institutions.

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Please note: For unresolved disputes regarding loans and financial services with SBI Securities, file a complaint with the Banking Ombudsman at the Reserve Bank of India (RBI) for investigation and resolution.


Level 1: Customer Care, SBI Securities

To resolve concerns with SBI Securities, initiate the resolution process by filing a complaint with the customer support team. Call on toll-free helpline number, send an email or register an online complaint to Client Servicing Officials.

Provide the following details:

  • Customer ID/Client Code
  • Order ID (if applicable)
  • Nature of the complaint
  • A detailed description includes supporting documents like bills, contract notes, e-invoices, or screenshots, especially for issues related to investment and financial services or emergencies like account blocking, unauthorized transactions, or payment problems.

After complaining to SBI Securities, take note of the assigned ticket number. Use this reference ID to monitor the status of your complaint and, if necessary, escalate unresolved issues to higher authorities.

SBI Securities Customer Care Number

Details of SBI Securities Customer Helpline Numbers and email:

SBI Securities Complaint Number +912268545555
Email helpdesk@sbicapsec.com
Email (Demat account) dp.grievance@sbicapsec.com
Active Trader Desk Helpline +912243487009
NRI Branch +912243487033

NPS Help: For complaints related to the National Pension Scheme (NPS), email to npsgrievance@sbicapsec.com with the disputed matter.

File a Complaint Online

Official details to register your stock trading, finance, and investment complaint online with SBI Securities:

Complain online to SBI Securities File a complaint
Contact Customer Support Click Here (sbisecurities.in)
Email helpdesk@sbicapsec.com

Tip: Beware of scams, don’t share bank/personal details; use only the official SBI Securities app for help. Stay safe!

Please note: If you have complaints about SBI Securities violating consumer rights, register a complaint with the National Consumer Helpline (NCH) of the Department of Consumer Affairs (MoCA) for resolution.


Level 2: Head of Client Servicing, SBI Securities

In accordance with the resolution mechanism, if your initial complaint with SBI Securities remains unresolved at Level 1 within two working days, escalate the matter to the designated Head of Client Servicing (CS) at Level 2.

With the ticket number from the previous complaint, contact the CS Head using the contact details below:


Level 3: Compliance Officer, SBICAP Securities Limited

For unresolved complaints in stock and trading, DP, pension funds, and SEBI-regulated investment services at Level 2, SBI Securities has appointed a Compliance Officer.

When filing a grievance with the Compliance Officer, include:

  • Ticket/Reference number from the previous Level 2 complaint
  • Client Code/Customer ID
  • Nature of the complaint
  • Reasons for dissatisfaction, and expected relief
  • Attach pertinent documents like e-invoices, contract notes, screenshots, or other proofs.

To escalate complaints that are not resolved within five working days at Level 2, submit a written complaint letter to the designated Compliance Officer at SBI Securities:

Designation Compliance Officer, SBI Securities
Phone Number +912269316510
Email compliance@sbicapsec.com
Address Compliance Officer – SBICAP Securities Limited, Marathon Futurex, Unit No. 1201, B-Wing/Block, 12th Floor, N M Joshi Marg, Mafatlal Mill Compound, Lower Parel East, Mumbai – 400013.

Level 4: Chief Business Officer (CBO)

If the submitted complaint remains unresolved within two working days after escalation to the Compliance Officer at Level 3, then escalate the disputed matter to the Chief Business Officer (CBO) at SBI Securities by sending an email or making a call at the provided contact details:

  • Call the CBO by dialling the phone number – +912269316596
  • Email your concerns to CBO@sbicapsec.com with the ticket/acknowledgement ID of the previously escalated complaint at level 3.

Level 5: MD & CEO, SBICAP Securities Limited

If the complaint is not resolved within two working days after escalation to the Chief Business Officer at Level 4, proceed to escalate the grievance to the Managing Director (MD) and CEO at SBICAP Securities Limited by sending an email or making a call at the provided contact details:

  • Call the MD & CEO by dialling the phone number – +912269316624
  • Email your concerns to escalations@sbicapsec.com with the ticket/acknowledgement ID of the previously escalated complaint at level 4.
  • Send by post at: SBICAP Securities Limited, Marathon Futurex, Unit No. 1201, B-Wing/Block, 12th Floor, N M Joshi Marg, Mafatlal Mill Compound, Lower Parel East, Mumbai – 400013.

Still, not resolved to your satisfaction by SBI Securities? Approach the respective regulatory authorities.


Regulatory Authorities

If your complaints regarding investments, securities, brokers, or SBI Securities’ trading platform remain unresolved after 30 days, escalate the disputed matter to relevant regulatory authorities:

1. Securities and Exchange Board of India (SEBI): Submit a complaint to SEBI – SCORES.

2. Respective Stock Exchanges:

  • For equity and currency trading, approach the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE).
  • For commodities and metals trading disputes, complain to Multi Commodity Exchange of India Ltd. (MCX).

3. Depository Services:

4. Other Regulatory Authorities for Financial Disputes:

Please note: If dissatisfied with regulatory resolutions, initiate arbitration with SBI Securities or SBICAP Securities Limited, investors, or institutions through the Smart Online Disputes Resolution (SMART ODR) platform at smartodr.in.

Take Legal Action: If dissatisfaction persists after receiving final orders from appellate authorities, consider seeking legal advice from a legal expert before pursuing legal action.

Note: You can file a case online by e-filing to District/High Courts through e-Courts services.

Additionally, you may approach judicial bodies or relevant tribunals, such as the Securities Appellate Tribunal, for further review and resolution.


Reference

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