Blinkit – Register a Complaint to Blink Commerce Private Limited (Blinkit)

Blinkit, owned by Blink Commerce Private Limited, is a quick online commerce platform that delivers groceries and other essentials to customers. It is a part of Zomato, a food delivery company.

Blinkit delivers almost all types of essential items including groceries, dairy products, vegetables, electronics, beauty products, printouts, and phone accessories. Its instant delivery services are currently available in almost all tier 1 (such as Mumbai, Delhi, Chennai, Kolkata, and Bangalore) and tier 2 cities.

Services of Blinkit:

• Order & Delivery: Instant delivery of ordered products
• Partner Store: To rent a property for Blinkit mini-Warehouse and start a store
• Seller: To sell the products & items on Blinkit as a Retailer (including Ads services)
• Rider: As a delivery partner to deliver items
• Warehouse Partner: To pick, pack, and sort orders placed by customers

Want to file a grocery, seller, or delivery complaint with Blinkit? You have several options. reach out through the toll-free customer care number, send an email detailing your concerns, or submit your complaint online via the Blinkit platform, social media channels, or the mobile app. Further, request to escalate the unresolved matter to the Customer Service Head or Nodal Officer.

Not resolved? If your concern remains unresolved to your satisfaction, you may escalate the complaint to the Grievance Officer for Blinkit at Blink Commerce Private Limited.

How to File a Complaint to Blinkit?

As per the customer service policy of Blinkit, the complaint resolution process is divided into two levels. If your initial complaint is not resolved by customer support at level 1, you can escalate it to the next level of authority.

Grievance Redressal:

2 Levels of Lodging Complaint:

• Level 1: Customer Care, Blinkit
  • Toll-free helpline number
  • Email/WhatsApp
  • Register an online complaint
• Level 2: Escalate the complaint to the Grievance Officer for Blinkit, Blink Commerce Pvt. Ltd.

Furthermore, you may request the customer support team to escalate any unresolved complaints to the Head of Blinkit Customer Service for internal resolution.

Note: If you are dissatisfied with the final resolution provided by Blinkit, you have the option to file a consumer complaint with the National Consumer Helpline of the Ministry of Consumer Affairs (MoCA) for potential violations of consumer rights.

Alternatively, customers can initiate arbitration with the company to internally address the business/consumer dispute through the Alternative Dispute Resolution (ADR) mechanism.

Level 1: Customer Care, Blinkit

At this level, For complaints related to products and services from Blinkit, such as online grocery orders, delivery delays, subscriptions for fresh fruits, vegetables, or milk/dairy products, as well as payment methods and charges, you can complain through the toll-free customer support number, email, or WhatsApp.

For faster resolution, consider submitting your complaint online. When registering your complaint, be sure to provide:

• Order ID
• Subject of the complaint
• Warranty Details (if applicable)
• Detailed description of related matters (e.g., stale/expired products, delay in delivery, payment issue, etc.)
• Supporting documents such as invoices, images of products/items, etc.

Once you’ve filed a complaint, make sure to record the assigned ticket number for tracking purposes. If the issue persists, you may want to consider escalating it to higher authorities.

Note: For complaints specifically related to the quality of food/nutrition products or health supplements, it is advisable to register your complaint with the Food Safety and Standards Authority of India (FSSAI).

Blinkit Customer Care Number

Details of Blinkit Customer Helpline Numbers and Email:

If you have concerns regarding the quality of the electronic product or accessory, it’s recommended to contact the customer service center of the respective brand or company for resolution.

File a Complaint Online

Official details to register your complaint online about grocery/products, delivery, payment, and seller services with Blinkit:

For complaints or information related to the Delivery Partner email to deliveryjob@blinkit.com or for the Warehouse Partner email at warehousejob@blinkit.com and raise your concerns with Blinkit.

Tip: Beware of scams, don’t share bank/personal details; use only the official Blinkit (Grocery/Household/Store) app for help. Stay safe!

Level 2: Grievance Officer for Blinkit, Blink Commerce Pvt. Ltd.

In accordance with the IT Act 2000 and E-Commerce Rules 2020, Blink Commerce Private Limited, the parent company of Blinkit, has appointed a Nodal/Grievance Officer to handle disputes related to its E-Commerce Platform. If your initial complaints, including privacy or trademark disputes, are not satisfactorily resolved at level 1, escalate the matter to the designated Nodal Officer at Blinkit.

When submitting your written complaint letter or email, please ensure to include the following details:

1. Reference/Ticket number of the previous complaint at Level 1
2. Order ID
3. Reason for dissatisfaction
4. Expected resolution from Blinkit
5. Description of the disputed matter with supporting documents such as images of products/items, invoices, or any other relevant evidence.

To file your grievance, send an email to Blinkit at grievance.officer@blinkit.com. For complaints related to Blinkit services, you may contact Blink Commerce Pvt. Ltd. at:

Have complaints about the quality of medicines or drugs purchased from Blinkit? You may register a complaint against the drug/medicine company with the Central Drugs Standard Control Organization (CDSCO) of the Directorate General of Health Services through the CPGRAMS (Centralized Public Grievance Redress and Monitoring System) of the Government of India.

Not resolved to your satisfaction by the Grievance Officer of Blinkit? You may choose to escalate the matter by filing complaints with the respective regulatory authorities or consider taking legal action.

Legal Authorities: Consumer Commission

If your complaints lodged with the grievance officer for Blinkit or the head office of Blink Commerce Private Limited are not resolved to your satisfaction, you may consider the following legal authorities:

• National Consumer Helpline (NACH): To lodge an informal consumer complaint against Blinkit, you can contact the National Consumer Helpline (NCH), Department of Consumer Affairs through the toll-free consumer helpline number or by using the online grievance form. Additionally, you may initiate arbitration using the NCH as a third-party arbitrator for Alternative Dispute Resolution.
• Consumer Disputes Redressal Commission, NCDRC (E-DAAKHIL): If you are not satisfied with the NCH resolution, you have the option to file a formal complaint online against Blinkit or the respective company with the National/State/District Consumer Disputes Redressal Commission (NCDRC), also known as consumer court through the online platform E-DAAKHIL.
• Internal Arbitration: Opt for internal arbitration (specifically for business disputes) with Blink Commerce Private Limited, the owner of Blinkit, to resolve the dispute through mutual agreement with the company.

Take Legal Action:

If you are not satisfied with the final resolution of the Consumer Commission, consult with a legal expert to understand the available legal remedies. Further, you may take legal action against Blinkit.

Click: File a case online by e-filing to District/High Courts.

Legal Advice:

• Seek legal advice to understand the relevant laws and regulations governing disputes before taking further action.
• Ensure that you are well informed about your rights and options in the given situation.

Note: Taking legal action is a serious step, and it’s crucial to be well-informed, so seek professional legal advice before proceeding.

Reference

• About Blinkit (blinkit.com)
• blinkit Terms (blinkit.com)
• blinkit Partnership (blinkit.com)