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Blinkit – Register a Complaint to Blink Commerce Private Limited (Blinkit)

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Customer Service
Quality of service or product
Affordability
Blinkit Logo
Blinkit, Blink Commerce Private Limited (source: blinkit.com)

Blinkit, owned by Blink Commerce Private Limited, is a quick online commerce platform that delivers groceries and other essentials to customers. It is a part of Zomato, a food delivery company.

Blinkit delivers almost all types of essential items including groceries, dairy products, vegetables, electronics, beauty products, printouts, and phone accessories. Its instant delivery services are currently available in almost all tier 1 (such as Mumbai, Delhi, Chennai, Kolkata, and Bangalore) and tier 2 cities.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Services of Blinkit:

  • Order & Delivery: Instant delivery of ordered products
  • Partner Store: To rent a property for Blinkit mini-Warehouse and start a store
  • Seller: To sell the products & items on Blinkit as a Retailer (including Ads services)
  • Rider: As a delivery partner to deliver items
  • Warehouse Partner: To pick, pack, and sort orders placed by customers

Want to file a grocery, seller, or delivery complaint with Blinkit? You have several options. reach out through the toll-free customer care number, send an email detailing your concerns, or submit your complaint online via the Blinkit platform, social media channels, or the mobile app. Further, request to escalate the unresolved matter to the Customer Service Head or Nodal Officer.

Not resolved? If your concern remains unresolved to your satisfaction, you may escalate the complaint to the Grievance Officer for Blinkit at Blink Commerce Private Limited.


How to File a Complaint to Blinkit?

As per the customer service policy of Blinkit, the complaint resolution process is divided into two levels. If your initial complaint is not resolved by customer support at level 1, you can escalate it to the next level of authority.

Grievance Redressal:

Registration Fee No Charges (0)
Resolution Period Up to 30 days (It may vary, please read the customer service policy of Blinkit)
Return/Refund Period Within 24 hours (in some cases)
Within 7 days (all goods)

2 Levels of Lodging Complaint:

  • Level 1: Customer Care, Blinkit
    • Toll-free helpline number
    • Email/WhatsApp
    • Register an online complaint
  • Level 2: Escalate the complaint to the Grievance Officer for Blinkit, Blink Commerce Pvt. Ltd.

Furthermore, you may request the customer support team to escalate any unresolved complaints to the Head of Blinkit Customer Service for internal resolution.

Note: If you are dissatisfied with the final resolution provided by Blinkit, you have the option to file a consumer complaint with the National Consumer Helpline of the Ministry of Consumer Affairs (MoCA) for potential violations of consumer rights.

Alternatively, customers can initiate arbitration with the company to internally address the business/consumer dispute through the Alternative Dispute Resolution (ADR) mechanism.


Level 1: Customer Care, Blinkit

At this level, For complaints related to products and services from Blinkit, such as online grocery orders, delivery delays, subscriptions for fresh fruits, vegetables, or milk/dairy products, as well as payment methods and charges, you can complain through the toll-free customer support number, email, or WhatsApp.

For faster resolution, consider submitting your complaint online. When registering your complaint, be sure to provide:

  • Order ID
  • Subject of the complaint
  • Warranty Details (if applicable)
  • Detailed description of related matters (e.g., stale/expired products, delay in delivery, payment issue, etc.)
  • Supporting documents such as invoices, images of products/items, etc.

Once you’ve filed a complaint, make sure to record the assigned ticket number for tracking purposes. If the issue persists, you may want to consider escalating it to higher authorities.

Note: For complaints specifically related to the quality of food/nutrition products or health supplements, it is advisable to register your complaint with the Food Safety and Standards Authority of India (FSSAI).

Blinkit Customer Care Number

Details of Blinkit Customer Helpline Numbers and Email:

Blinkit Complaint Number Request a callback
Selle Help sellwithus@blinkit.com
Email info@blinkit.com

If you have concerns regarding the quality of the electronic product or accessory, it’s recommended to contact the customer service center of the respective brand or company for resolution.

File a Complaint Online

Official details to register your complaint online about grocery/products, delivery, payment, and seller services with Blinkit:

Complain online to Blinkit File a complaint
Seller Support Click Here (blinkit.com)
Email info@blinkit.com
Email (Partner) express@blinkit.com

For complaints or information related to the Delivery Partner email to deliveryjob@blinkit.com or for the Warehouse Partner email at warehousejob@blinkit.com and raise your concerns with Blinkit.

Tip: Beware of scams, don’t share bank/personal details; use only the official Blinkit (Grocery/Household/Store) app for help. Stay safe!


Level 2: Grievance Officer for Blinkit, Blink Commerce Pvt. Ltd.

In accordance with the IT Act 2000 and E-Commerce Rules 2020, Blink Commerce Private Limited, the parent company of Blinkit, has appointed a Nodal/Grievance Officer to handle disputes related to its E-Commerce Platform. If your initial complaints, including privacy or trademark disputes, are not satisfactorily resolved at level 1, escalate the matter to the designated Nodal Officer at Blinkit.

When submitting your written complaint letter or email, please ensure to include the following details:

  1. Reference/Ticket number of the previous complaint at Level 1
  2. Order ID
  3. Reason for dissatisfaction
  4. Expected resolution from Blinkit
  5. Description of the disputed matter with supporting documents such as images of products/items, invoices, or any other relevant evidence.

To file your grievance, send an email to Blinkit at grievance.officer@blinkit.com. For complaints related to Blinkit services, you may contact Blink Commerce Pvt. Ltd. at:

Designation Grievance Officer, Blinkit
Email grievance.officer@blinkit.com, nodal@blinkit.com
Address Grievance Officer, Blinkit – Blink Commerce Private Limited (formerly known as Grofers India Private Limited), Ground Floor, Pioneer Square, Sector 62, Golf Course Extension Road, Gurugram-122098, Haryana.

Have complaints about the quality of medicines or drugs purchased from Blinkit? You may register a complaint against the drug/medicine company with the Central Drugs Standard Control Organization (CDSCO) of the Directorate General of Health Services through the CPGRAMS (Centralized Public Grievance Redress and Monitoring System) of the Government of India.

Not resolved to your satisfaction by the Grievance Officer of Blinkit? You may choose to escalate the matter by filing complaints with the respective regulatory authorities or consider taking legal action.


Legal Authorities: Consumer Commission

If your complaints lodged with the grievance officer for Blinkit or the head office of Blink Commerce Private Limited are not resolved to your satisfaction, you may consider the following legal authorities:

  • National Consumer Helpline (NACH): To lodge an informal consumer complaint against Blinkit, you can contact the National Consumer Helpline (NCH), Department of Consumer Affairs through the toll-free consumer helpline number or by using the online grievance form. Additionally, you may initiate arbitration using the NCH as a third-party arbitrator for Alternative Dispute Resolution.
  • Consumer Disputes Redressal Commission, NCDRC (E-DAAKHIL): If you are not satisfied with the NCH resolution, you have the option to file a formal complaint online against Blinkit or the respective company with the National/State/District Consumer Disputes Redressal Commission (NCDRC), also known as consumer court through the online platform E-DAAKHIL.
  • Internal Arbitration: Opt for internal arbitration (specifically for business disputes) with Blink Commerce Private Limited, the owner of Blinkit, to resolve the dispute through mutual agreement with the company.

Take Legal Action:

If you are not satisfied with the final resolution of the Consumer Commission, consult with a legal expert to understand the available legal remedies. Further, you may take legal action against Blinkit.

Click: File a case online by e-filing to District/High Courts.

Legal Advice:

  • Seek legal advice to understand the relevant laws and regulations governing disputes before taking further action.
  • Ensure that you are well informed about your rights and options in the given situation.

Note: Taking legal action is a serious step, and it’s crucial to be well-informed, so seek professional legal advice before proceeding.


Reference

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Complaint Hub has verified all the information on the post. If you have not found any solution, or information related to your issue, or want guidance to get redressal of any unique problem/complaint then you can connect with us without any hesitation.

You can message us directly from our Contact Us page or mail us at SUPPORT - help.complainthub@gmail.com. We will respond to you with the procedure and guidance for your issues to get a faster resolution.

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User Reviews (3)

DM
Dr. M L BHATIA
Apr 20, 2024

Could not place order yesterday due to wrong address given by google.

Yesterday, after filling in login details (Phone: 98XXXXXXX), I selected items for my order and put them in the cart. However, the order was not accepted because the address could not be verified by you. While giving login details, I was asked for Google location which I permitted. However, the result was that the address got mixed up, partially correct as given by me and partially incorrect as inserted by Google on its own. So, the address got all mixed up, irrational, and impractical. My address simply is: B-9/6332, Vasant Kunj, New Delhi - 110070, near Gate No. 2 of Block B, Pocket 9, Vasant Kunj, New Delhi 110070. Landmark is Opp Bhatnagar International School or Adjacent to B-10 Market. Please correct the address and nullify/cancel the access to Google as the latter is creating problems, and complications. Please confirm that you have done the needful so that I can place my orders. Please confirm by email and NOT on the phone as I have an acute hearing problem and would not be able to hear/understand you on the phone.
AS
Ankit Saxena
Apr 14, 2024

Automatic creation of another order while ordering grocery

On 11th April, I ordered the grocery items from blinkit. I only added grocery items, even at the time of checkout, 2 kids related toys were not in my list. I checked it twice... Still these two items were added by blinkit feature itself.. and the other delivery person delivered it at my doorstep.. I don't need these items. I want to return these items.. I am sharing the pictures and order I'd. Name Ankit saxena Order I'd ORD071850976 Automatically created another order I'd :ORD003619224 Toys: Funskool dough and tool kt Mapology mission mangalyan Kindly take these back and refund my money.. I hope you will support your customers. I hope, you will improve your application so that no such items should be added itself in the cart. Yesterday the same I mailed to another email id, but till yet, there is no response.
Sk
Sanjay kumar
Apr 14, 2024

not received my order

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
I ordered so many items for blinkit 1 hr wait and the delivery boy does not call me. My order has not been received.

Ratings

Overall (0.5 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)

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Featured

Yesterday, after filling in login details (Phone: 98XXXXXXX), I selected items for my order and put them in the cart. However, the order was not accepted because the address could not be verified by you. While giving login details, I was asked for Google location which I permitted. However, the result was that the address got mixed up, partially correct as given by me and partially incorrect as inserted by Google on its own. So, the address got all mixed up, irrational, and impractical. My address simply is: B-9/6332, Vasant Kunj, New Delhi - 110070, near Gate No. 2 of Block B, Pocket 9, Vasant Kunj, New Delhi 110070. Landmark is Opp Bhatnagar International School or Adjacent to B-10 Market. Please correct the address and nullify/cancel the access to Google as the latter is creating problems, and complications. Please confirm that you have done the needful so that I can place my orders. Please confirm by email and NOT on the phone as I have an acute hearing problem and would not be able to hear/understand you on the phone.On 11th April, I ordered the grocery items from blinkit. I only added grocery items, even at the time of checkout, 2 kids related toys were not in my list. I checked it twice... Still these two items were added by blinkit feature itself.. and the other delivery person delivered it at my doorstep.. I don't need these items. I want to return these items.. I am sharing the pictures and order I'd. Name Ankit saxena Order I'd ORD071850976 Automatically created another order I'd :ORD003619224 Toys: Funskool dough and tool kt Mapology mission mangalyan Kindly take these back and refund my money.. I hope you will support your customers. I hope, you will improve your application so that no such items should be added itself in the cart. Yesterday the same I mailed to another email id, but till yet, there is no response.I ordered so many items for blinkit 1 hr wait and the delivery boy does not call me. My order has not been received.Blinkit - Register a Complaint to Blink Commerce Private Limited (Blinkit)