The Bihar Police is the law enforcement agency of Bihar. It is one of the oldest police forces in India, headquartered in Patna, the capital city of the state. The Bihar Police is responsible for maintaining law and order, preventing and investigating crime, and protecting the lives and property of the citizens of Bihar.
The Bihar Police is headed by the Director General of Police (DGP) under the administration of the Home Department, Govt. of Bihar. The administrative system is divided into 12 ranges, namely, Begusarai, Bettiah, Bhagalpur, Central, Darbhanga, Munger, Magadh, Purnea, Saharsa, Saran, Shahbad, and Tirhut. Ranges are further divided into 38 districts.
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Some of the specialized units and departments of Bihar Police:
- Law & Order Division (L & O)
- Traffic Police
- Cyber Crime Unit
- Special Task Force (STF)
- Anti-Terrorist Squad (ATS)
- Economic Offences Unit (EOU)
- Civil Defence
Other special police units are the Railway Protection Force (RPF), Industrial Security Force (ISF), and Home Guards.
Require assistance from the Bihar Police or want to report an incident or offence? Don’t worry! You can reach out to the Bihar Police through the toll-free helpline number, contact your local police station directly, or submit an online complaint or e-FIR (for non-SR cases).
Range of Citizen Services Offered:
- Online Complaints/e-FIR: For reporting incidents or lodging e-FIR about Non-Criminal Offences (NCR) and FIR at the police station.
- Cybercrime or Women Helpline
- Citizen’s Information: About missing persons, wanted criminals, and unidentified bodies
- Tenant Verification: Verify tenets, employees, and PGs
- Event/Performance Requests: Passport enquiry, event permission, and procession requests
- Lost Property or Mobile Phones: Report lost items, vehicles, and mobile phones.
- License Forms: Apply for an armed license, products, etc.
- NOC, RTI, and Character Certificates (RTPS)
In an emergency? Dial the toll-free emergency helpline number 112-Bihar Emergency Response Support System (ERSS)Â or contact your local police station to report the incident as soon as possible.
Please Note: Do you want to file a formal FIR/NCR (crime or incident report)? Kindly visit your nearest police station. It is essential to share all relevant details and any evidence you have about the situation or offence. If your complaints are not addressed initially, you may escalate the case to higher-ranking police appellate officers for further investigation.
For additional information, please follow the instructions provided below.
How to File an e-FIR or Complaint to Bihar Police?
In Bihar, like Delhi and Uttar Pradesh, citizens can utilize the Crime and Criminal Tracking Network & Systems (CCTNS) and Online Bihar Police Public Grievance Platform to report incidents and seek assistance from the Bihar Police. You can file complaints or e-FIRs for both cognizable and non-cognizable offences.
Please note that the e-FIR option is specifically for non-Special Report (Non-SR) cases, such as thefts or minor crimes. Before lodging a complaint or FIR, know the difference between complaints and FIRs.
- Police Complaint: Informing police about a suspected offence, verbally or in writing, for serious or less serious crimes without a fixed format. Magistrate may investigate; police may investigate based on information.
- FIR (First Information Report): Official report, verbal or written, filed in a specific format at the police station by anyone for serious offences. Documented by Officer-In-Charge. Police investigate; magistrate acts based on registered FIR.
After filing a complaint, Bihar Police will initiate an investigation and then determine whether to register an FIR (for cognizable crimes such as burglary, accidents, murder, rape, assault, attempted murder, etc.), create a Non-Cognizable Report (NCR), or close the case if it’s resolved.
Please Note: According to the citizen charter of Bihar Police, it’s important to understand your rights as a citizen and learn how to safeguard yourself from crimes or mistreatment by the police.
Grievance Redressal
Bihar Police has a structured administrative system to address citizens’ concerns effectively, known as the Three-Tier Grievance Redressal Mechanism. Depending on the case’s nature, the process starts at the local police station and can escalate to the District Superintendent of Police (SP) at the first level.
Further, it goes up to the Inspector General of Police (IG) of the Range and ultimately to the Director General of Police (DGP) at Police Headquarters for resolution. Additionally, citizens may file complaints online using the Public Grievance – Bihar Police platform.
Complaint Filing:
| Registration Fee | No Charges (₹0) |
| Resolution Period | As per the rules defined by Bihar Police, read citizen charter) |
| FIR Filing | Immediately at the Police Station |
| Copy of FIR | Free of Cost (mandatory) |
Ways to lodge a complaint/FIR:
- Online: Use CCTNS/Public Grievance – Bihar Police for complaints and e-FIR (non-cognizable) or report cybercrimes/ crimes against women
- Offline: Contact or visit the local police station (for both cognizable/non-cognizable offences) to submit a written complaint or FIR based on the incident or offence.
- Emergency: Dial 112 ERSS Bihar for immediate assistance or use the ERSS 112 Citizen App
Instruction: Always save the acknowledgement/reference receipt for your online submitted complaint and get a copy of the FIR filed at the police station free of cost for your records.
3 Levels of Escalation in Bihar Police:
If your case or complaint is not addressed within the specified time frame by the local police station (Thana), then escalate it to the following levels of Bihar Police:
- District Superintendent of Police (SP)
- Range Inspector General of Police (IG)
- Director General of Police (DGP)
Further, you can escalate the cases or complaints related to citizen services to the Public Grievance Cell of the Home Department, Govt. of Bihar.
Level 1: File a Complaint or FIR, Bihar Police
At this stage, citizens can report an incident or file a complaint or FIR with the Senior Inspector or Station House Officer (SHO) of the local police station (Thana) in Bihar. Additionally, you can raise your concerns to the respective District Superintendent of Police (SP) of Bihar Police.
1. ERSS112 – Bihar (For Emergency)
Need help in emergencies related to Police, Fire, Medical, or other essential services? Whether you’re in Bihar or elsewhere but need assistance within the state, call the 112 Bihar Emergency Response Support System (ERSS) or dedicated helplines for specific needs like women’s safety, cybercrime, traffic, etc.
After dialling the number, provide the following details to the call taker/PCR (Police Control Room):
- Location of incident
- Description of incident
- Time of event (including the current situation)
Emergency Helpline Numbers of Bihar Police:
| Bihar Police | Helpline Numbers |
|---|---|
| 112-Bihar Emergency Response | 112, +916122294318 |
| dial112@bihar.gov.in | |
| Lodge a 112 complaint online | File a complaint |
| Prohibition Helpline | 15545 |
| Women Helpline | 181, 1091 |
| Cybercrime Helpline | 1930, +916122294319 |
| Mobile App | 112 India Android | iOS |
2. Lodge a Police Complaint
To report an incident, whether criminal or civil, you can file a complaint at the Local/ District Police Station in Bihar or lodge an e-complaint (for non-cognizable crimes) online through the Public Grievance Portal. Additionally, Bihar Police offers online citizen services for applications, certifications, requests, and verifications.
When filing a police complaint, ensure to provide:
- Personal details: Name, Contact Number, and address (if applicable)
- Police Station in Bihar
- Description of the incident, including accused information (if available), location, time, and current situation
- Supporting documents such as pdf, images, videos, etc.
Be sure to keep a record of the reference number or acknowledgement receipt for tracking or escalating the case if necessary.
1. Lodge a Police Complaint Online:
| Register online complaint to Bihar Police | File your complaint |
| policehelpline-bih@gov.in | |
| Bihar Police Control Room (HQ) | +916122294318, +916122294323 |
| Email (HQ) | dgpcr.pat-bih@gov.in |
| Email (Anti-Corruption/ Vigilance) | spvig-bih@nic.in |
| Email (Cybercrime & EOW) | cybercell-bih@nic.in |
| X (Twitter) | @bihar_police |
Note: If your complaint is not addressed within the given timeframe, escalate the matter to the concerned District Superintendent of Police (SP), Bihar Police.
3. File an FIR
Residents of Bihar can file an FIR (First Information Report) by visiting their local Police Station to report incidents in writing, for both civil or criminal offences. Additionally, you can file an e-FIR online (for non-SR & theft cases) with Bihar Police through CCTNS or the Citizen Service Portal of Bihar.
Required information to submit an FIR:
- Applicant Details: Name, current/permanent address
- Incident: Date, location, and incident details
- Description: Explain the incident or offence in detail
- Victim: Name, address, and statement (if known)
- Stolen Property: Type (jewellery, items, electronics, etc.), if applicable
- Motor Vehicle Details (if applicable): Vehicle Number, Model, or Registration Number
- Supporting Documents: Include any available documents, images, or videos (if applicable)
e-FIR Services, Bihar Police:
| View Submitted FIR Online (SCRB) | Search FIR |
| Lodge e-FIR to Bihar Police | File an e-FIR |
| Contact your police station | Click Here |
| Locate the nearest police station on Map | Click Here |
After submitting the FIR form online or at the police station, keep a record of the FIR number for tracking and download a copy of the e-FIR for future reference.
Need more information? Contact Bihar Police Control Room:
- Address: Bihar Police HQ, Bihar Police DGP Headquarters, Sardar Patel Bhawan, Jawaharlal Nehru Marg, Sheikhpura, Patna, Bihar 800023.
- Phone No: +916122294318, +916122294323
Note: If there is no response after filing an FIR with the local/divisional police station, contact the District Superintendent of Police (SP). If still not addressed, escalate the case to the Inspector General of Police (IG) of the Range.
Further, you can contact the Director General of Police (DGP), Bihar Police or Headquarters.
4. E-Services
Access online services from the Police, including character verification, arms licenses, RTI requests, arrest information, event permissions, and more.
Online Services & Forms:
| E-Services, Bihar Police | Request/Apply |
|---|---|
| Apply Arms license online | Apply Now |
| Character certificate | Apply now |
| RTI Application | File an RTI |
5. District Superintendent of Police (SP)
If a case or complaint is not handled to your satisfaction at the local police station or involves complex or serious criminal or civil matters including corruption charges, you can escalate your case to the Superintendent of Police (SP), Bihar Police in your respective district headquarter.
Note: If the citizen services or complaints are not addressed within the given timeframe by the respective department of Bihar Police, then you may lodge a public grievance online to the Home Department under the Bihar Public Grievance Redressal Act, 2016 through “Lok Shikayat (Govt. of Bihar)“, an Integrated Grievance Redressal System.
Contact details of District SP:
1. Central Range, Patna:
| SP, District | Phone Number & Email |
|---|---|
| SP, Patna | Phone: +916122214318 Email: ssp-patna-bih@nic.in |
| SP, Nalanda | Phone: +916112235207 Email: sp-nalanda-bih@nic.in |
2. Magadh Range, Gaya:
| SP, District | Phone Number & Email |
|---|---|
| SP, Gaya | Phone: +916312225901 Email: sp-gaya-bih@nic.in |
| SP, Nawada | Phone: +916324214389 Email: sp-nawada-bih@nic.in |
| SP, Aurangabad | Phone: +916186222200 Email: sp-aurangabad-bih@nic.in |
| SP, Jehanabad | Phone: +916114223108 Email: sp-jehanabad-bih@nic.in |
| SP, Arwal | Phone: +916337228121 Email: sp-arwal-bih@nic.in |
3. Sahabad Range, Dehri:
| SP, District | Phone Number & Email |
|---|---|
| SP, Rohtas | Phone: +916184253204 Email: sp-rohtas-bih@nic.in |
| SP, Bhojpur | Phone: +916182221320 Email: sp-bhojpur-bih@nic.in |
| SP, Kaimur | Phone: +916189223211 Email: sp-bhabhua-bih@nic.in |
| SP, Buxar | Phone: +916183222030 Email: sp-buxar-bih@nic.in |
4. Tirhut Range, Muzaffarpur:
| SP, District | Phone Number & Email |
|---|---|
| SP, Muzaffarpur | Phone: +916212217797 Email: sp-muzaffarpur-bih@nic.in |
| SP, Sitamarhi | Phone: +916226250526 Email: sp-sitamarhi-bih@nic.in |
| SP, Vaishali | Phone: +916224272100 Email: sp-vaishali-bih@nic.in |
| SP, Sheohar | Phone: +916222257345 Email: sp-sheohar-bih@nic.in |
5. Saran Range, Chhapra:
| SP, District | Phone Number & Email |
|---|---|
| SP, Saran | Phone: +916152232306 Email: sp-saran-bih@nic.in |
| SP, Siwan | Phone: +916154242060 Email: sp-siwan-bih@nic.in |
| SP, Gopalganj | Phone: +916156224669 Email: sp-gopalganj-bih@nic.in |
6. Champaran Range, Bettiah:
| SP, District | Phone Number & Email |
|---|---|
| SP, West Champaran, Bettiah | Phone: +916254242563 Email: sp-bettiah-bih@nic.in |
| SP, East Champaran | Phone: +916252232684 Email: sp-motihari-bih@nic.in |
| SP, Bagaha | Phone: +916251227363 Email: sp-bagaha-bih@nic.in |
7. Mithila Range, Darbhanga:
| SP, District | Phone Number & Email |
|---|---|
| Sr.SP, Darbhanga | Phone: +916272245206 Email: sp-darbhanga-bih@nic.in |
| SP, Madhubani | Phone: +916276223486 Email: sp-madhubani-bih@nic.in |
| SP, Samastipur | Phone: +916274222034 Email: sp-samastipur-bih@nic.in |
8. Purnea Range, Purnea:
| SP, District | Phone Number & Email |
|---|---|
| SP, Purnea | Phone: +916454242508 Email: sp-purnea-bih@nic.in |
| SP, Araria | Phone: +916453222050 Email: sp-araria-bih@nic.in |
| SP, Kishanganj | Phone: +916456222338 Email: sp-kishanganj-bih@nic.in |
| SP, Katihar | Phone: +916452230601 Email: sp-katihar-bih@nic.in |
9. Koshi Range, Saharsa:
| SP, District | Phone Number & Email |
|---|---|
| SP, Saharsa | Phone: +916478224556 Email: sp-saharsa-bih@nic.in |
| SP, Supaul | Phone: +916473223061 Email: sp-supaul-bih@nic.in |
| SP, Madhepura | Phone: +916476222004 Email: sp-madhepura-bih@nic.in |
10. Eastern Range, Bhagalpur:
| SP, District | Phone Number & Email |
|---|---|
| Sr. SP, Bhagalpur | Phone: +916412400103 Email: sp-bhagalpur-bih@nic.in |
| SP, Banka | Phone: +916422422306 Email: sp-banka-bih@nic.in |
| SP, Naugachhia | Phone: +916421223285 Email: sp-nawgachhia-bih@nic.in |
11. Munger Range, Munger:
| SP, District | Phone Number & Email |
|---|---|
| SRP, Munger | Phone: +916344222406 Email: sp-munger-bih@nic.in |
| SP, Jamui | Phone: +916345222302 Email: sp-jamui-bih@nic.in |
| SP, Lakhisarai | Phone: +916346232707 Email: sp-lakhisarai-bih@nic.in |
| SP, Sheikhpura | Phone: +916341223339 Email: sp-sheikhpura-bih@nic.in |
12. Begusarai Range, Begusarai:
| SP, District | Phone Number & Email |
|---|---|
| SP, Begusarai | Phone: +916243223015 Email: sp-begusarai-bih@nic.in |
| SP, Khagaria | Phone: +916244222086 Email: sp-khagaria-bih@nic.in |
13. Railway Range, Patna:
| SRP, District | Phone Number & Email |
|---|---|
| SRP, Patna | Phone: +916122219239 Email: sp-rlypat-bih@nic.in |
| SRP, Muzaffarpur | Phone: +916212213064 Email: srp.muz@gmail.com |
| SRP, Jamalpur | Phone: +91634243223 Email: sp-rlyjmp-bih@nic.in |
| SRP, Katihar | Phone: +91652222592 Email: srpkatihar-bih@nic.in |
Level 2: Range Inspector General of Police (IG), Bihar Police
At level 2, the Bihar Police has appointed a Deputy Inspector General of Police (DIG) for each Range in Bihar to oversee and coordinate law enforcement operations across the districts within the respective Range. If your concern is not resolved by the District Superintendent of Police (SP), you may escalate the case to the Range Inspector General of Police (IG).
Contact details of Range IG:
| IG/ADG, Range | Phone Number & Email |
|---|---|
| IG Central Range, Patna | Phone: +916122219717 Email: igcrpatna-bih@gov.in |
| IG Madadh Range, Gaya | Phone: +916312223085 Email: igmr-bih@nic.in |
| DIG Shahabad Range, Dehri | Phone: +916184253262 Email: digshahabad-bih@nic.in |
| IG Tirhut Range, Muzaffarpur | Phone: +916212210077 Email: zonalig-mfp-bih@nic.in |
| DIG Saran Range, Chhapra | Phone: +916152232738 Email: digsaran-bih@nic.in |
| DIG Champaran Range, Bettiah | Phone: +916254242685 Email: digbetiah-bih@nic.in |
| IG Mithila Range, Darbhanga | Phone: +916272245384 Email: zonalig-dbg-bih@nic.in |
| IG Purnea Range, Purnea | Phone: +916454243126 Email: igpurnea-bih@gov.in |
| DIG Koshi Range, Saharsa | Phone: +916478223488 Email: digkoshi-bih@nic.in |
| DIG East Range, Bhagalpur | Phone: +916412400102 Email: dig-bgp-bih@nic.in |
| DIG Munger Range, Munger | Phone: +916344222815 Email: dig-munger-bih@nic.in |
| DIG Begusarai Range, Begusarai | Phone: +916243264445 Email: dig-begusarai-bih@gov.in |
| ADG, Rail | Phone: +916122292176 Email: adgrailbih |
Level 3: Director General of Police (DGP), Bihar Police
The Director General of Police (DGP) of Bihar Police supervises significant cases, especially those related to police administration, which are not addressed at the Range Inspector General of Police (IG) level. In cases where your complaints or issues are not resolved at the initial level or the Range IG level, they should be escalated to the relevant department at the DGP Headquarters, Patna. Contact DGP using below details.
1. State Police Control Room, Bihar Police (DGP HQ):
| Designation | Director General of Police (DGP), Bihar Police |
| Phone Number | +916122294301, +916122294318 |
| dgp-bih@nic.in, dgpcr.pat-bih@gov.in | |
| Address | Bihar Police DGP Headquarters, Sardar Patel Bhawan, Jawaharlal Nehru Marg, Sheikhpura, Patna, Bihar 800023. |
2. Contact Director General of Police (DGP) Office:
| Designation, Department | Phone Number & Email |
|---|---|
| DGP, Headquarters (Patna) | Phone: +916122294301 Email: dgp-bih@nic.in |
| ADG (Hqr.), Headquarter and Budget Division | Phone: +916122294303 Email: adghqr-bih@nic.in |
| ADG (L&O), Headquarters and Budget Division | Phone: +916122294317 Email: adglaworder-bih@gov.in |
| ADG, Modernization, Crime Records and Provision Division | Phone: +916122294310 Email: ighqr.patna-bih@nic.in |
| IG (HQ), Headquarters and Budget Division | Phone: +916122294308 Email: ighqr.patna-bih@nic.in |
| DIG (Admin) Addl charge DIG ( HR), Headquarter and Budget Division | Phone: +916122294324 Email: dighrphq-bih@gov.in |
| DIG, STF, Operations Division | Phone: +916122294171 Email: digops-bih@gov.in |
| ADG, Traffic, Traffic Division | Phone: +916122294196 Email: igtraffic-bih@gov.in |
| ADG, CID, CID and Weaker Section Division | Phone: +916122294152 Email: adgcid-bih@nic.in |
| DIG (Anti Dacoity), CID and Weaker Section Division | Phone: +916122294160 Email: digad-bih@nic.in |
| SP (Weaker Section& Woman Cell), CID and Weaker Section Division | Phone: +916122294163 Email: spwscid@gmail.com |
| ADG (EOU), Economic and Cyber Crimes Division | Phone: +91612222217829 Email: igecooffence-bih@nic.in |
| SP, Economic and Cyber Crimes Division | Phone: +916122294893 Email: cybercell-bih@nic.in |
| DG, VIGILANCE INVESTIGATION BUREAU | Phone: +916122217238 Email: spvig-bih@nic.in |
| Control Room, Special Branch, Intelligence and Security Division | Phone: +916122294122 Email: secretcellsb-bih@nic.in |
Still not resolved or dissatisfied with the responses of Bihar Police? Kindly refer to the guidelines provided by Bihar Police and reach out to the control room at the Director General of Police’s office. Additionally, you may consult a legal expert, such as a lawyer, for guidance.
Note: As per the rules of the Bihar Public Grievance Redressal Act, 2016, you may also call 18003456284, email info-lokshikayat-bih@gov.in, or lodge a public grievance online to the Grievance Cell of the Home Department of Govt. of Bihar through the Lok Shikayat platform.
