E-Nagarsewa, Uttarakhand is an online portal launched by the Urban Development Department of the Government of Uttarakhand. It provides civic services to the citizens related to municipal corporations, Nagar Palikas, and Nagar panchayats. E-Services of Apuni Sarkar is another online portal developed for the citizens of Uttarakhand to avail public services from various departments of the state government such as Panchayatiraj, Finance, Health, Urban Development, Home Affairs, etc.
Have complaints regarding Nagar Nigam, Naga Palika Parishad, or Nagar Parishad including E-Services? You can register complaints by calling or writing to the customer care centers. Also, get help from common service centers (CSCs). Citizens can file an online complaint through the E-Nagarsewa and E-Service platform for their grievances about the delivery of public services in Uttarakhand.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
- E-Nagarsewa: These services are way/road cutting/road digging, trade License (for shops, hotels, restaurants, etc.), property tax payment, and other municipality services.
- E-Services: These are certificate services (income, certificates, domicile etc.), scholarships, pensions, and other services including land property registration, new water/sewerage connection, agriculture, government schemes, etc.
Both eNagarsewa and E-Services of Apuni Sarkar UK are available online for the citizens. They can lodge grievances if the service is not delivered within the stipulated timeframe as per the Uttarakhand Right to Service Act (URTS), 2011.
Municipal Corporation in Uttarakhand:
- Dehradun Nagar Nigam (DNN)
- Nagar Nigam Rishikesh
- Haridwar Nagar Nigam
- Nagar Nigam Kotdwar
- Haldwani Nagar Nigam
- Nagar Nigam Kashipur
- Roorkee Nagar Nigam
- Nagar Nigam RudraPur
Not resolved? Escalate the complaint to the Deputy Municipal Commissioner of Nagar Nigam or the PG Cell Head of the Nagarpalika in Uttarakhand. Further, lodge a public grievance to the Grievance Appellate Authority of the Urban Development Department through the UK CM Helpline (IPGRS) of the Uttarakhand Government.
How to file a complaint to the Municipal Corporation, Nagar Palika, or Nagar Panchayat in Uttarakhand?
As per the citizen charter of the Urban Local Body Department, the grievance redressal mechanism is divided into three levels for Nagar Nigam and Nagar Palika/Panchayat in Uttarakhand.
Levels of Complaint Escalation:
- Level 1: Complain to Incharge/Prescribed Officer of Municipal Corporation or Nagar Palika/Panchayat
- Online Complaint (E-Nagarsewa/E-Services)
- Citizen Helpline Number
- Write a complaint letter
- Level 2: File a complaint to:
- Head of Department/Deputy Municipal Commissioner
- Municipal Commissioner/Chairman
- Level 3: Lodge your complaint to the Public Grievance Authority (Secretary), Department of Urban Development, Govt. of Uttarakhand
Further, you can approach the Uttarakhand Chief Minister’s Office (CMO) through the CM Helpline,
File an Online Complaint
Citizens Register complaints online with the Urban Local Body (Municipal Corporation, Nagarpalika, or Nagar Panchayat.) in Uttarakhand through the e-governance system, E-Service/E-Nagarsewa platform.
Include these details in the complaint form:
- Name and Mobile Number for citizen registration
- Name of Nagar Nigam/Nagarpalika/Panchayat
- Subject of the complaint
- Address with Zone, Ward, and Location
- Description of the complaint with supporting documents.
Take note of the reference/acknowledgement number to track the status or escalate the grievance if necessary.
File your Complaint Online at:
| Toll-Free Helpline Number | 1905 |
| Online Complaint Registration (e-Service, UK) | File a complaint |
| E-NagarSewa | Login/Register |
| e-helpdesk@uk.gov.in |
For technical help, email your concerns at jdtech-itda@uk.gov.in with a screenshot.
Alternative ways (E-Services):
| Submit a Feedback (E-Nagarsewa) | Click Here (enagarsewa.uk.gov.in) |
| Contact Officials for E-Service | Click Here |
| Apuni Sarkar App | Android | iOS |
Note: For Municipal Corporation or Nagarpalika/Panchayat, you may file an online RTI to the respective civic body or Urban Development Department.
If you want to access online public services of the Uttarakhand Government, visit the “E-Services, UK” portal and register/login to apply online.
If your complaint is not resolved, lodge a public grievance to the Urban Development Department through the UK CM Helpline.
Public Grievance Authority, Urban Development Department of UK
The Directorate of Urban Development Department serves as the governing body for all Nagar Nigams, Nagar Palikas, and Panchayats in Uttarakhand. In case your lodged complaint is not resolved to your satisfaction by the Municipal Commissioner or Chairman of the Nagarpalika, escalate your concern to the State Public Grievance Authority.
Include the following details in the grievance form:
- Reference/acknowledgement receipt
- A copy of relevant documents, images, and facts (if any)
File your complaint through the UK CM Helpline (Public Grievance Redressal System) portal of the Government of Uttarakhand. Visit the link below to submit your grievance:
If not resolved by the Nodal Officer of the Department, you may write to the Uttarakhand CMO (Chief Minister’s Office).
Contact Nagarpalika
The contact details of Nagar Nigam, Nagar Palika Parishad, and Nagar Panchayat is provided below. You may use email and phone numbers to communicate with the designated officers.
1. Municipal Corporation
| Municipal Corporation, UK | Contact |
|---|---|
| Dehradun Nagar Nigam | Phone: +911352657884 Email: nagar_nigam2008@yahoo.com |
| Nagar Nigam Rishikesh | Phone: +918445687487 Email: npprishikesh@gmail.com |
| Haridwar Nagar Nigam | Phone: +911334240025 Email: nagarnigamharidwar@gmail.com |
| Nagar Nigam Kotdwar | Phone: +911382222028 Email: N/A |
| Nagar Nigam Haldwani | Phone: +915946221512 Email: haldwaninagarnigam@gmail.com |
| Nagar Nigam Kashipur | Phone: +915947275514 Email: nagarnigamkashipur@gmail.com |
| Nagar Nigam Roorkee | Phone: +919837015999 Email: npproorkee@gmail.com |
| Nagar Nigam Rudrapur | Phone: +915944242400 Email: nagarnigamrudrapur@gmail.com |
2. Nagar Palika Parishad
3. Nagar Panchayat
Frequently Asked Questions about e-Nagarsewa Uttarakhand
1. How can I register a complaint regarding Nagar Nigam, Naga Palika Parishad, or Nagar Parishad in Uttarakhand?
Answer: You can register complaints by calling or writing to customer care centers, utilizing common service centers (CSCs), or filing an online complaint through the E-Nagarsewa and E-Service platforms.
2. What should I do if my complaint is not resolved at the initial stage?
Answer: If your complaint is not resolved, escalate it to the Deputy Municipal Commissioner of Nagar Nigam or the PG Cell Head of the Nagarpalika. Additionally, lodge a public grievance through the Grievance Appellate Authority of the Urban Development Department using the UK CM Helpline (IPGRS).
3. What are the levels of complaint escalation for municipal-related grievances in Uttarakhand?
Answer: There are three levels of complaint escalation. Level 1 involves complaining to the Incharge/Prescribed Officer of the Municipal Corporation or Nagar Palika/Panchayat. Level 2 includes filing a complaint with the Head of Department/Deputy Municipal Commissioner or Municipal Commissioner/Chairman. Level 3 entails complaining to the Public Grievance Authority (Secretary) of the Department of Urban Development, Govt. of Uttarakhand.
4. How can I complain to the Grievance Appellate Authority of the Urban Development Department in Uttarakhand?
Answer: You can lodge a public grievance to the Grievance Appellate Authority through the UK CM Helpline (IPGRS) of the Uttarakhand Government.
5. What are the channels available for filing an online complaint about the delivery of public services in Uttarakhand?
Answer: Citizens can file online complaints through the E-Nagarsewa and E-Service platforms for their grievances related to the delivery of public services in Uttarakhand.
