Decathlon is a leading sports retailer and online sports shopping marketplace in India, owned by Decathlon Sports India Private Limited, a subsidiary of Decathlon S.A. The company offers a wide range of products and services for various sports and fitness activities such as cycling, hiking, running, swimming, football, cricket, badminton, yoga, etc.
Some of the sports products and services that Decathlon India are:
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
- Sports equipment and accessories
- Clothing and footwear
- Nutrition and health products
- Sports coaching and training programs
- Sports community and membership
The subscription services are Decathlon Play, Decathlon Pass, and Decathlon Club, where customers can join, interact, and play. Decathlon also has physical stores in almost all tier 1 (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, etc.) and tier 2 cities along with the online shopping platform.
Want to complain to Decathlon? If you have any issues with Decathlon, You can take these steps; call the customer support team or email your concerns; register a complaint online to Decathlon; visit one of Decathlon’s physical stores. If not resolved, escalate the matter to higher authorities, such as the Head of Customer Care or the Nodal Officer.
You can report concerns related to products, orders, payments, delivery, installation/warranties, and exchange/return of products. Also, resolve the Seller or B2B deal issues including payment settlements with Decathlon.
Still, not resolved? You can escalate the matter by submitting a formal complaint to the Grievance Officer at Decathlon Sports India Pvt Ltd.
How to File a Complaint to Decathlon?
As per the customer service policy, Decathlon has a complaint resolution mechanism with two levels. If your concern is not addressed satisfactorily in the initial stage, you can proceed to escalate the matter to the next designated authority.
Grievance Redressal Mechanism:
| Registration Fee | No Charges (0) |
| Resolution Period | Up to 30 days (It may vary, please read the customer service policy of Decathlon) |
| Refund Period | 7 to 12 business days (read return/cancellation policy) |
| Return Period | 30 days (after delivery) |
Levels of Lodging Complaint:
- Level 1: Customer Care, Decathlon
- Toll-free customer service number
- Email or WhatsApp
- Register your complaint online
- Decathlon App
- Visit the physical store in person
- Level 2: Grievance Officer, Decathlon Sports India Private Limited.
Additionally, if you find that your complaint with Decathlon has not been adequately addressed in the initial stages, request the customer service team to escalate the matter to the Head of Decathlon Customer Care.
Please be aware: If your complaint related to violations of consumer rights with Decathlon is not resolved satisfactorily, file a consumer complaint with the National Consumer Helpline of the Ministry of Consumer Affairs (MoCA).
Level 1: Customer Care, Decathlon
If you have complaints about online orders, seller/B2B deals, delivery delays, Decathlon subscription plans, partnered store services, or payment issues while dealing with Decathlon, reach out to Decathlon’s customer support team through the toll-free helpline number, email/WhatsApp, or lodge an online complaint to Decathlon.
While complaint registration, provide these details as possible:
- Order ID
- Product ID (Purchased from store)
- Seller details (for Decathlon Seller or B2B deals)
- Subject/Nature of Complaint
- Warranty Details (if applicable)
- Description of the issue, along with relevant documents such as sports product images, photos of delivered items, bills, or e-invoices.
After registering your complaint, make a note of the assigned ticket number as a reference for tracking the progress of your complaint.
Note: For complaints regarding the quality of health supplements/nutrition products bought from Decathlon, file a complaint with the Food Safety and Standards Authority of India (FSSAI).
Decathlon Customer Care Number
Customer Helpline Number and Email of Decathlon:
| Decathlon Complaint Number | +917676798989 |
| care.india@decathlon.com | |
| Email (B2B/Organization Deals) | b2b.india@decathlon.com |
| Contact local decathlon store | Click Here (decathlon.in) |
File a Complaint Online
Register your complaint online about the store, online shopping, and B2B disputes with Decathlon:
| Complain online to Decathlon | File a complaint |
| Customer Support | Click Here (decathlon.in) |
| care.india@decathlon.com |
Tip: Beware of scams, don’t share bank/personal details; use only the official Decathlon app for help. Stay safe!
Level 2: Grievance Officer, Decathlon Sports India Pvt Ltd
In compliance with the IT (Information Technology) Act 2000 and E-Commerce Rules 2020, Decathlon Sports India Private Limited has appointed a Grievance Officer for the online marketplace. If your initial complaints, including privacy or trademark disputes, are not resolved satisfactorily at level 1 or by the authorized Head of Customer Care, escalate the matter to the designated Nodal/Grievance Officer for Decathlon.
When submitting your written grievance letter or email to the Nodal Officer, it is essential to include the following details:
- Reference or ticket number of the previous complaint at Level 1
- Order ID or Product associated with the disputed transaction
- Reasons for your dissatisfaction with the resolution
- Expectations for resolution from Decathlon
- Description of the disputed matter, including relevant supporting documents such as screenshots, images of products or defective items, invoices, or any other evidence that strengthens your case.
You can send an email at care.india@decathlon.com or lodge your complaint to Decathlon Sports India Pvt Ltd at:
| Designation | Grievance Officer, Decathlon |
| care.india@decathlon.com | |
| Address | Grievance Officer – Decathlon Sports India Private Limited, Survey No. 78/10 A20 – Chikkajala Village, Bellary Road, (PO Box No. 1, Bettahalsoor Post Office), Bangalore – 562157, Karnataka. |
Not resolved to your satisfaction by Decathlon? You may complain to respective regulatory authorities or take legal action.
Regulatory Authorities: Consumer Commission
If your grievances reported to Decathlon or the head office of Decathlon are not satisfactorily resolved, may approach these legal authorities in India:
- Consumer Disputes Redressal Commission, NCDRC (E-DAAKHIL): If dissatisfied with the resolution provided by Decathlon, file a formal online complaint against Decathlon with the National/State/District Consumer Disputes Redressal Commission (NCDRC) through E-DAAKHIL. This step is particularly relevant for seeking compensation in consumer-related matters.
- Internal Arbitration: You may start an internal arbitration with Decathlon Sports India Pvt Ltd, before approaching external authorities. Internal arbitration provides an opportunity for a mutually agreed resolution.
Take Legal Action
If dissatisfied with the final resolution or order from regulatory authorities or consumer commissions regarding issues with Decathlon or the concerned party/company, you may choose to pursue legal action.
Click: File a case online by e-filing to District/High Courts.
Important Note:
- Undertaking legal action is a serious step, and it is compulsory to seek professional legal advice before proceeding to understand relevant laws and regulations about your case.
- Be fully aware of your legal rights and options before taking any legal action.
Legal professionals will help you understand the complexities of the legal system, evaluate if your case is viable, and guide you in making informed decisions when pursuing legal remedies for your concerns.
