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Groww: Register a Complaint about Stock & Trading, Mutual Funds, and Financial Services of Groww

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Groww Logo
Groww, Billionbrains Garage Ventures Private Limited (source: groww.in)

Groww is an Indian online financial services platform, owned by Billionbrains Garage Ventures Private Limited (BGV). It was founded in 2016 and currently associated companies with Groww are Nextbillion Technology Pvt Ltd, Neobillion Fintech Pvt Ltd, Finvantage Investment Adviser Private Limited, and Groww Creditserv Technology Private Limited.

The services of Groww include stock market/securities/bonds investments and intraday tradings, mutual funds, credit (personal loans), insurance, and asset management including online payment systems like Groww Pay, IPOs, and SIPs.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Having problems with Groww? You can easily complain and get help. Groww has dedicated help & support to resolve the technical and financial issues related to the Groww platform including your trading & demat accounts.

Want to complain with Groww? First, you can call customer care support, send an email, or register an online complaint through chat support. Not resolved? Don’t worry, you can escalate the matter to the Head of Customer Care at Groww.

Issues that can be resolved:

  • Account-Related: Problems related to the paperless and online process for opening demat and trading accounts, account charges including brokerage, DP charges, and other transactional fees, and account verification and updation.
  • Investment: Complaints about buying, selling, and trading stocks, US stocks, ETFs, IPOs, and F&Os (Futures and Options Trading) including other financial services such as investing in mutual funds, SIPs, and Initial Public Offerings (IPOs) of Indian companies.
  • Financial Services: Issues related to applying for and receiving loans quickly through Groww, Groww Pay (bills payment), insurance plans, and asset management.
  • Other Financial Products: Complaints regarding applying for personal loans at competitive interest rates, digital gold investments, and concerns about purchasing various insurance products, including term insurance, health insurance, and motor insurance.
  • General Services: Complaints or issues regarding the customer support service offered by Groww, available 24/7 via chat or email or concerns about the transparency of pricing, fees, and commissions on the Groww platform.
  • Product Range: Issues related to other financial products and services offered by Groww.

Still, not resolved to your satisfaction? In this case, you can escalate the complaint to the Compliance Officer and further to the Designated Director for Groww at Billionbrains Garage Ventures Pvt. Ltd.


How to File a Complaint of Groww?

According to the grievance redressal policy of Groww, the complaint resolution mechanism is divided into 3 levels. Initially, you may contact the customer service team. If not resolved escalate the matter to the next authority.

Grievance Redressal Mechanism:

Registration Fee No Charges (₹0)
Resolution Period Up to 30 days (Read the regulatory and grievance policies of the Groww)
Refund Period Within 7 to 15 business days (read the refund and compensation policy to know more)

Levels of complaint escalation:

  • Level 1: Customer Care, Groww
    • Toll-free helpline number
    • WhatsApp or Email
    • Online complaint registration
  • Level 2: Escalate the complaint to:
    • Head of Customer Service, Groww
    • Grievance Redressal Officer (for credit/loans)
  • Level 3: Escalate the disputed matter to:
    • Compliance Officer and Designated Director for Groww, Billionbrains Garage Ventures Pvt. Ltd.
    • Principal Nodal Officer for Loans & Credit, Groww Creditserv Technology Pvt. Ltd.
Grievance Resolution Mechanism defined by SEBI for Stock Brokers
Grievance Resolution Mechanism defined by SEBI for Stock Brokers

Still, not resolved? You can escalate the matter by lodging a grievance to the Securities and Exchange Board of India (SEBI) and respective securities exchanges such as CDSL/NSDL, NSE/BSE, or respective regulatory authorities.

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Please Note: For disputes related to loans and financial services, you may file a complaint with the Banking Ombudsman, Reserve Bank of India (RBI).


Level 1: Customer Care, Groww

Initially, you can contact Groww’s customer support executives to raise your concerns. You can dial the toll-free customer care number, send an email, or file your complaint online to resolve the issues related to Groww services such as new account openings, general customer support, call & trade services, financial services (loans), and emergencies like account blockage.

Please note: For call & trade services, the helpline number operates Monday to Friday, from 9:00 AM to 5.00 PM.

When reaching out, make sure to provide the following details:

  • Customer ID/Client ID (for existing clients)
  • Order ID (for stock and mutual fund orders)
  • Nature of the complaint
  • Brief description of the issue with copies of supporting documents, screenshots, or video links (if any).

Contact Details of Groww Customer Service:

Tip: Beware of scams, don’t share bank/personal details; use only the official Groww app for help. Stay safe!

Please note: If you have complaints about the violation of consumer rights by Groww, you should approach the National Consumer Helpline (NCH) of the Department of Consumer Affairs (MoCA).


Level 2: Head of Customer Service

if your submitted complaint is not resolved to your satisfaction within the resolution period (usually takes 3 days) at level 1 then you can escalate the unsatisfactory or unresolved complaints to appointed authorities of Groww at level 2.

1. Head of Customer Service for Stocks, Trading, and Investments:

2. Grievance Redressal Officer for Loans & Credit, Groww:


Level 3: Compliance/Principal Nodal Officer, Groww

Billionbrains Garage Ventures Pvt. Ltd. has appointed a Compliance Officer for Groww to address the disputes related to unresolved complaints of stock & trading and investment services that come under the regulation of SEBI.

For the unresolved complaints related to loans and credit services of Groww, you may escalate the grievance to the appointed Principal Nodal Officer.

Must include the following details in your grievance letter or email:

  • Ticket/reference number of the previous complaint at level 2
  • Client/Customer ID (if required)
  • Nature of the complaint
  • Expected relief with the reason for dissatisfaction with the previous response
  • Attach relevant proof and evidence (if asked by the officials)

1. Compliance Officer, Groww

If your complaint, which you previously escalated at level 2, is not resolved within the resolution period, you have the option to escalate the matter to the Compliance Officer at:

Designation Compliance Officer, Groww
Phone Number +918061933732
Email grievances@groww.in
Address Compliance Officer for Groww, Billionbrains Garage Ventures Pvt. Ltd. – R. No.11, 2nd floor, 80 FT Road, 4th Block, S.T Bed, Koramangala, Bengaluru – 560034, Karnataka.

Note: Further, you may escalate the disputed case to the Designated Director for Groww by sending an email to escalation@groww.in or calling at +911161195318.

2. Principal Nodal Officer (Credits/Loans), Groww

Complaints related to credits, loans, and other financial services that are not resolved to your satisfaction at level 2, escalate to the Principal Nodal Officer at:

Designation Principal Nodal Officer, Groww
Phone Number +917961734276
Email gcsnodalofficer@groww.in
Address Principal Nodal Officer for Credits & Loans, Groww Creditserv Technology Pvt. Ltd. – Billionbrains Garage Ventures Pvt. Ltd., Vaishnavi Tech Park, South Tower, 4th Floor, Survey No .16 / 1 and 17 / 2, Ambalipura Village, Varthur Hobli, Bellandur Bangalore South, Bangalore – 560103, Karnataka.

Still, not resolved to your satisfaction by Groww? Approach Respective Regulatory Authorities


Regulatory Authorities

If you have complaints about investment & securities, brokers, or the trading platform of Groww that are not resolved to your satisfaction within 30 days then file complaints with regulatory authorities such as SEBI, market exchange boards, and SAT (Securities Appellate Tribunal).

Click: File a complaint to the Securities and Exchange Board of India (SEBI) – SCORES

Additionally, to file a complaint against Groww, you can lodge online complaints with:

  • NSE (National Stock Exchange) and BSE (Bombay Stock Exchange) for equity shares and currency
  • MCX (Multi Commodity Exchange of India Ltd.) for commodities and metals trading
  • Contact Central Depository Services (India) Ltd (CDSL) and National Securities Depository Limited (NSDL) for complaints related to demand accounts, equity repository, management, ownership, and transfer of shares.

Please note: For disputes related to consumer loans, credits, and payments (UPI, Bills, etc.), you may file a complaint online against Groww Pay to the Banking Ombudsman, RBI.

Other regulatory authorities where you can approach for respective financial disputes:

Still, not satisfied even after approaching regulatory authorities? You should consult with a legal expert before taking legal action against the company or challenging the decision of the respective authority.


Reference

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