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IDFC First Bank: How to File a Complaint to IDFC First Bank Ltd?

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IDFC First Bank Logo
IDFC First Bank Limited (source: idfcfirstbank.com)

IDFC First Bank Ltd is an Indian private sector bank, headquartered in Mumbai, Maharashtra. The bank offers various banking & financial services including personal/NRI (Non-Resident Indian) and corporate banking, insurance, Mutual Funds, DeMat (investment & trading account), wealth/asset management, and other digital payment & card services.

Have any complaints about IDFC First Bank? Yes! First, you should register a complaint to the customer care executive, branch manager, or appointed bank staff of IDFC First Bank. Not resolved? In the first stage, escalate your complaint to the appointed Regional Nodal Officer.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Issues that can be resolved:

  • Matters related to personal bank accounts, debit/credit cards, loans, and digital payments (NEFT, RTGS, UPI)
  • Disputes with corporate & wholesale banking, business accounts, wealth management, corporate loans, and foreign exchange & transfer of money
  • Issues with insurance, investment (deposits, securities, and retirement plans), mutual funds, and trading accounts along with other services

Still, has it not been resolved to your satisfaction? Escalate the grievance to the Principal Nodal Officer, IDFC First Bank with the reference/ticket number of the submitted complaint.

Dissatisfied with the final resolution of the bank or not resolved within 30 days? File a complaint to the Banking Ombudsman, RBI with the ticket number and expected relief.


How to Lodge a Complaint to IDFC First Bank?

As per the grievance redressal policy of IDFC First Bank, the grievance redressal process is divided into 3 levels. You can call on the toll-free number, email, or register an online complaint to report banking concerns related to bank accounts, cards, loans, insurance, investments (bonds, mutual funds, or trading), and payments.

IDFC Bank complaint resolution time and fees:
Registration fees ₹0 (charges)
Resolution period 30 days (read the grievance policy of the bank)
Transaction refund period Up to 7 business days (read the customer compensation policy of IDFC First Bank)

Levels to resolve a complaint:

  • Level 1: Lodge a complaint to the Branch Manager
    • By filing an online complaint
    • By calling Customer Care Executive (Toll-free number)
    • By visiting the Branch office
  • Level 2: Escalate to Regional Nodal Officer, IDFC Bank
  • Level 3: File a complaint or write to the Principal Nodal Officer, IDFC First Bank

Still, dissatisfied with the final resolution of the bank or not resolved within 30 days? You may file a complaint against IDFC First Bank to the Banking Ombudsman, Reserve Bank of India. Alternatively, you may start an arbitration to resolve a dispute with the bank.

Have disputes related to violation of consumer rights? You should report against IDFC Bank to the National Consumer Helpline, Ministry of Consumer Affairs (India).


Level 1: Customer Care, IDFC First Bank

At the first level, you can raise your concerns by calling the toll-free IDFC First Bank customer care number, sending an email, reaching out via WhatsApp, or submitting an online complaint. Additionally, write a formal complaint letter to your local branch manager.

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You may share the following details with the executives:

  • The nature of the complaint
  • Description of the issue with facts
  • Details of unauthorized transactions (if any)
  • Supporting information to resolve the banking problem

Tip – Don’t share sensitive financial or personal information like OTP, bank details, and other details with executives, even with the official staff.

IDFC First Bank Customer Care Number

IDFC First Bank customer care number to complain about banking or financial services:

IDFC First Bank complaint number 180010888
International customer care number +912262485152
WhatsApp Number +919555555555
Email banker@idfcfirstbank.com
IDFC Bank helpline number 18602582000
Email (NRI) nriservices@idfcfirstbank.com

To report fraud or unauthorized transactions (credit/debit card), contact the IDFC First customer care number 180010888 or report the incident online to the bank as soon as possible.

Not resolved your complaint to your satisfaction within 7 days? Escalate the grievance to the Regional Nodal Officer (RNO) / Nodal Officer, IDFC First Bank with the reference/ service request number.

Before this, you may prefer to register a complaint online to the bank for dissatisfaction or unresolved cases. Don’t forget to mention service request number (SRN) / acknowledgement details (if already submitted).

File a complaint online

Are you looking for a fast and transparent resolution? Yes! The shortest route to resolve your banking concerns is through online channels. Following the bank’s grievance and customer rights policy, you can file a complaint with IDFC First Bank using the mobile app, email, online service request form, and internet banking.

These details may be required:

  • The nature of the issue (service/product)
  • Customer ID (or use mobile number)
  • Copy of supporting documents, images, etc. (if required)

After filling out the required information within the service request form, submit it and note down the SRN/reference number of the raised ticket. Further, you may use this reference to escalate the complaint.

Details to lodge a banking complaint online to IDFC First Bank Limited:

Complain online to IDFC First Bank File a complaint
Email banker@idfcfirstbank.com, customer.service@idfcfirstbank.com
Contact IDFC Bank Click Here
Request/track IDFC banking services Click to request
X (Twitter) @IDFCFIRSTBank
IDFC First Bank App Android | iOS

Additionally, you can write a complaint letter and submit it to your Branch Manager at your local branch of the bank. For this, Download the complaint form of IDFC First Bank and fill out the required information.

Still, have doubts? If your submitted complaints are not resolved within 7 days or dissatisfied with the final resolution, escalate the case to the Regional Nodal Officer, IDFC Bank with SRN details.

NRI Customer Care, IDFC First Bank

Non-resident Indian (NRI) customers can directly contact IDFC First Bank’s toll-free or international helpline number to file banking complaints. You may also use online grievance forms, email, or departmental channels. Don’t forget to note down the service request number to track the status or escalate unresolved raised tickets.

IDFC First Bank customer service for NRI banking in India:

IDFC NRI customer care number 180010888
Email nriservices@idfcfirstbank.com
Contact your branch Click Here
Email (DeMat/ Trading) demat_support@idfcfirstbank.com

Additionally, download the required NRI service request form from the form centre of the bank to raise your online transaction concerns or technical issues with Internet banking. Send a copy of the filled form with your signature to the official email ID for NRI customer service.

Overseas customer care number IDFC First Bank for NRI banking services:

Country NRI Customer Care Number, IDFC First Bank
Australia 1800314585 (Toll Free)
Bahrain 80006082 (Toll Free)
Belgium +3228962986 (Local Call)
Canada 18337039811 (Toll Free)
Germany 08001815050 (Toll Free)
Hong Kong +85230082199 (Local Call)
Ireland +35315712658 (Local Call)
Italy +390230578885 (Local Call)
Netherlands +31207971718 (Local Call)
Oman 80074528 (Toll Free)
Qatar 00800100089 (Toll Free)
Saudi Arabia 8008500980 (Toll Free)
Singapore 8001014006 (Toll Free)
Spain +34935472751 (Local Call)
Switzerland +41225449992 (Local Call)
UAE 8000187922 (Toll Free)
UK 08000478414 (Toll Free)
USA 18337039805 (Toll Free)

Not resolved or dissatisfied? You may submit a complaint online through the bank portal or escalate the case to the Principal Nodal Officer (PNO).


Level 2: Nodal Officer, IDFC First Bank

If you are not satisfied with the last response of customer care or the submitted complaint is not redressed within 7 days, then lodge a grievance by escalating the disputed matter to the Regional Nodal Officer or Nodal Officer at the Head Office of IDFC First Bank.

Write a grievance letter or escalate the fill-out complaint form online with the following information:

  • Branch, name of customer, and type of account
  • CRN (Customer Relation Number)
  • Account/Loan Account No.
  • Communication details
  • Date of previous complaint and response from bank
  • SRN (Service Request Number) or Reference No. (if any)
  • Details of the grievance

For your reference, see this image.

Format of IDFC First Bank Grievance Registration Form
Format of IDFC First Bank Grievance Registration Form

Send the grievance letter or complain online to the Nodal Officer at:

Designation Nodal Officer, IDFC First Bank
Phone No. +912241652700
Email nodaldesk@idfcfirstbank.com
Address Nodal Officer, Service Quality Team – IDFC FIRST Bank Ltd., Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai – 400706

Dissatisfied with the final resolution or not resolved within 7 days? Escalate the disputed case to the Principal Nodal Officer (PNO), IDFC FIRST Bank.

You can also contact the concerned Regional Nodal Officers (RNO) to raise your concerns with SR Number.

Regional Nodal Officer (RNO)

Contact details of regional offices and coverage area of the respective branch:

Branch and Area Regional Nodal Officer, IDFC FIRST
Ahmedabad:
Gujarat, Dadra and Nagar Haveli, Daman and Diu
Email: RNO.Ahmedabad@idfcfirstbank.com
Address: IDFC FIRST Bank, Sun Square CG Road, TP 20, FP No 80 to 91, Umashankar Joshi Marg, Ahmedabad, – 380006
Bangalore:
Karnataka
Email: RNO.Bangalore@idfcfirstbank.com
Address: IDFC FIRST BANK, Building, Plot No 79, Residency Rd, Bengaluru – 560025
Bhopal:
Madhya Pradesh
Email: RNO.Bhopal@idfcfirstbank.com
Address: IDFC FIRST Bank LTD, 302-302A, 3rd Floor Megapolls Square, Indore – 452001
Bhubaneswar:
Orissa
Email: RNO.Bhubaneswar@idfcfirstbank.com Address: Ground floor, Vishnu Chambers, J4, Block GP, Kolkata – 700091
Chandigarh:
Himachal Pradesh, Punjab, Haryana (Chandigarh, Panchkula, Yamuna Nagar, Ambala)
Email: RNO.Chandigarh@idfcfirstbank.com
Address: IDFC FIRST Bank, SCO 169-170 Madhya Marg, Chandigarh- 160009
Chennai:
Tamil Nadu, Puducherry (except Mahe), Andaman and Nicobar Islands
Email: RNO.Chennai@idfcfirstbank.com
Address: IDFC FIRST Bank, Plot No.7B, Gandhi Mandapam Road, Chennai – 600085
Guwahati:
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura
Email: RNO.Guwahati@idfcfirstbank.com
Address: Ground floor, Vishnu Chambers, Kolkata-700091
Hyderabad:
Andhra Pradesh
Email: RNO.Hyderabad@idfcfirstbank.com
Address: IDFC FIRST Bank LTD, 2nd floor, ALSAMAD COMPLEX, Hyderabad – 500029
Jaipur:
Rajasthan
Email: RNO.Jaipur@idfcfirstbank.com
Address: IDFC First Bank K-12, Malviya Marg C Scheme, Jaipur – 302002
Kanpur:
Uttar Pradesh (excluding Ghaziabad and Gautam Buddh Nagar)
Email: RNO.Kanpur@idfcfirstbank.com
Address: IDFC FIRST Bank, Ground Floor, Meghdoot Hotel Building, Kanpur, Kanpur Nagar – 208001
Kolkata:
West Bengal, Sikkim
Email: RNO.Kolkata@idfcfirstbank.com
Address: Ground floor, Vishnu Chambers, Kolkata-700091
Mumbai:
Maharashtra, Goa
Email: RNO.Mumbai@idfcfirstbank.com
Address: IDFC FIRST Bank, 3rd Floor Building no 2, Raheja Mindspace, Navi Mumbai – 400706
New Delhi:
Delhi, Haryana (except Ambala, Yamuna Nagar, Panchkula), Ghaziabad and Gautam Budh Nagar
Email: RNO.Delhi@idfcfirstbank.com
Address: IDFC FIRST Bank, 2nd Floor Express Building, New Delhi-110002
Patna:
Bihar
Email: RNO.Patna@idfcfirstbank.com
Address: Ground floor, Vishnu Chambers, Kolkata-700091
Thiruvananthapuram:
(Kerala, Lakshadweep, Puducherry (only Mahe)
Email: RNO.Thiru@idfcfirstbank.com
Address: IDFC FIRST Bank, Plot No.7B, Gandhi Mandapam Road, Chennai – 600085
Dehradun: Uttarakhand and Western Uttar Pradesh(seven districts) Email: RNO.Dehradun@idfcfirstbank.com
Address: IDFC FIRST Bank, 59/3 Ground & 2nd floor RAJPUR Road, Dehradun, Uttarakhand 248001
Ranchi:
Jharkhand
Email: RNO.Ranchi@idfcfirstbank.com
Address: Ground floor, Vishnu Chambers, Kolkata – 700091
Raipur:
Chhattisgarh
Email: RNO.Raipur@idfcfirstbank.com
Address: IDFC FIRST Bank Ltd, 5th Floor, Moti Mahal Palladium, Raipur – 492001
Jammu:
Jammu & Kashmir
Email: RNO.Jammu@idfcfirstbank.com
Address: IDFC FIRST Bank, SCO 169-170 Madhya Marg, Chandigarh- 160009

Level 3: Principal Nodal Officer, IDFC FIRST Bank

According to the grievance redressal mechanism, if you already raised complaints to Nodal Officer at Head Officer or concerned Regional Nodal Officer (RNO) but it was not resolved to your satisfaction within 7 days, then you can escalate the grievance to the appointed Principal Nodal Officer (PNO), IDFC FIRST Bank to resolve it.

Required details within the escalation letter:

  • Copy of previously submitted complaint form and email response (if any)
  • SR No. or Reference Number
  • Reason for dissatisfaction and expected relief
  • Attachment of supporting documents

You can email or send a written grievance letter to PNO using the grievance form mentioned above at level 2.

Email or write an escalation letter to:

Designation Principal Nodal Officer, IDFC FIRST Bank
Phone number 18002099771
Email PNO@idfcfirstbank.com
Address Principal Nodal Officer – IDFC FIRST Bank Ltd. Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai – 400706.

Still, have dissatisfaction with IDFC FIRST Bank? You may approach the Banking Ombudsman (if not resolved in 30 days from level 1 to level 3).

If you have complaints related to trading & demat accounts of the bank, then email to Compliance Officer at Compliance_demat@idfcfirstbank.com. If not resolved, escalate the disputed case to the MD & CEO at prioritydesk@idfcfirstbank.com with the previously raised ticket/SR Number.


Banking Ombudsman, RBI

If your complaints to IDFC First Bank are not resolved within 30 days or if you are dissatisfied with the final resolution, file a banking complaint online to RBI’s Banking Ombudsman. Provide dispute details and references including SR/ticket number, documents, and evidence.

Click: File a complaint to the Banking Ombudsman, RBI

Alternatively, start an arbitration with IDFC First Bank with the Internal Ombudsman of the bank. For other financial issues, register your complaint to:

Legal Action:  If you’re unhappy with the final resolution of the IDFC FIRST Bank after approaching the RBI Ombudsman, consider taking legal advice from any legal expert or lawyer for further legal action.


Frequently Asked Question

Q: How can I contact IDFC First Bank for general inquiries or complaints?
A: You can reach IDFC First Bank’s customer care at 180010888. For overseas customers, the helpline number is +912262485152. Additionally, you can contact them via WhatsApp at +919555555555 or email at banker@idfcfirstbank.com.

Q: What is the helpline number for NRIs banking with IDFC First Bank?
A: NRIs can contact IDFC First Bank at 18602582000. For NRI-specific inquiries/complaints or service requests, email at nriservices@idfcfirstbank.com.

Q: What should I do if my complaint is not resolved by First Bank’s customer care?
A: If you are not satisfied with the last response from customer care or if your submitted complaint is not redressed within 7 days, you can escalate the matter by lodging a grievance with the Regional Nodal Officer or Nodal Officer at the Head Office of IDFC First Bank.

Q: What should I do if my complaints to the Nodal Officer were not resolved within 7 days?
A: If your complaints to the Nodal Officer at the Head Office or the concerned Regional Nodal Officer were not resolved to your satisfaction within 7 days, you can escalate the grievance to the appointed Principal Nodal Officer (PNO) at IDFC FIRST Bank for further resolution.

Q: Where can I register a complaint against IDFC First Bank?
A: If your complaints are not addressed within 30 days or dissatisfied with the final resolution, file a banking complaint online with RBI’s Banking Ombudsman with references (SR/ticket number).


Reference

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