IDFC First Bank: How to File a Complaint to IDFC First Bank Ltd?

IDFC First Bank Ltd is an Indian private sector bank, headquartered in Mumbai, Maharashtra. The bank offers various banking & financial services including personal/NRI (Non-Resident Indian) and corporate banking, insurance, Mutual Funds, DeMat (investment & trading account), wealth/asset management, and other digital payment & card services.

Have any complaints about IDFC First Bank? Yes! First, you should register a complaint to the customer care executive, branch manager, or appointed bank staff of IDFC First Bank. Not resolved? In the first stage, escalate your complaint to the appointed Regional Nodal Officer.

Issues that can be resolved:

• Matters related to personal bank accounts, debit/credit cards, loans, and digital payments (NEFT, RTGS, UPI)
• Disputes with corporate & wholesale banking, business accounts, wealth management, corporate loans, and foreign exchange & transfer of money
• Issues with insurance, investment (deposits, securities, and retirement plans), mutual funds, and trading accounts along with other services

Still, has it not been resolved to your satisfaction? Escalate the grievance to the Principal Nodal Officer, IDFC First Bank with the reference/ticket number of the submitted complaint.

Dissatisfied with the final resolution of the bank or not resolved within 30 days? File a complaint to the Banking Ombudsman, RBI with the ticket number and expected relief.

How to Lodge a Complaint to IDFC First Bank?

As per the grievance redressal policy of IDFC First Bank, the grievance redressal process is divided into 3 levels. You can call on the toll-free number, email, or register an online complaint to report banking concerns related to bank accounts, cards, loans, insurance, investments (bonds, mutual funds, or trading), and payments.

Levels to resolve a complaint:

• Level 1: Lodge a complaint to the Branch Manager
  • By filing an online complaint
  • By calling Customer Care Executive (Toll-free number)
  • By visiting the Branch office
• Level 2: Escalate to Regional Nodal Officer, IDFC Bank
• Level 3: File a complaint or write to the Principal Nodal Officer, IDFC First Bank

Still, dissatisfied with the final resolution of the bank or not resolved within 30 days? You may file a complaint against IDFC First Bank to the Banking Ombudsman, Reserve Bank of India. Alternatively, you may start an arbitration to resolve a dispute with the bank.

Have disputes related to violation of consumer rights? You should report against IDFC Bank to the National Consumer Helpline, Ministry of Consumer Affairs (India).

Level 1: Customer Care, IDFC First Bank

At the first level, you can raise your concerns by calling the toll-free IDFC First Bank customer care number, sending an email, reaching out via WhatsApp, or submitting an online complaint. Additionally, write a formal complaint letter to your local branch manager.

You may share the following details with the executives:

• The nature of the complaint
• Description of the issue with facts
• Details of unauthorized transactions (if any)
• Supporting information to resolve the banking problem

Tip – Don’t share sensitive financial or personal information like OTP, bank details, and other details with executives, even with the official staff.

IDFC First Bank Customer Care Number

IDFC First Bank customer care number to complain about banking or financial services:

To report fraud or unauthorized transactions (credit/debit card), contact the IDFC First customer care number 180010888 or report the incident online to the bank as soon as possible.

Not resolved your complaint to your satisfaction within 7 days? Escalate the grievance to the Regional Nodal Officer (RNO) / Nodal Officer, IDFC First Bank with the reference/ service request number.

Before this, you may prefer to register a complaint online to the bank for dissatisfaction or unresolved cases. Don’t forget to mention service request number (SRN) / acknowledgement details (if already submitted).

File a complaint online

Are you looking for a fast and transparent resolution? Yes! The shortest route to resolve your banking concerns is through online channels. Following the bank’s grievance and customer rights policy, you can file a complaint with IDFC First Bank using the mobile app, email, online service request form, and internet banking.

These details may be required:

• The nature of the issue (service/product)
• Customer ID (or use mobile number)
• Copy of supporting documents, images, etc. (if required)

After filling out the required information within the service request form, submit it and note down the SRN/reference number of the raised ticket. Further, you may use this reference to escalate the complaint.

Details to lodge a banking complaint online to IDFC First Bank Limited:

Additionally, you can write a complaint letter and submit it to your Branch Manager at your local branch of the bank. For this, Download the complaint form of IDFC First Bank and fill out the required information.

Still, have doubts? If your submitted complaints are not resolved within 7 days or dissatisfied with the final resolution, escalate the case to the Regional Nodal Officer, IDFC Bank with SRN details.

NRI Customer Care, IDFC First Bank

Non-resident Indian (NRI) customers can directly contact IDFC First Bank’s toll-free or international helpline number to file banking complaints. You may also use online grievance forms, email, or departmental channels. Don’t forget to note down the service request number to track the status or escalate unresolved raised tickets.

IDFC First Bank customer service for NRI banking in India:

Additionally, download the required NRI service request form from the form centre of the bank to raise your online transaction concerns or technical issues with Internet banking. Send a copy of the filled form with your signature to the official email ID for NRI customer service.

Overseas customer care number IDFC First Bank for NRI banking services:

Not resolved or dissatisfied? You may submit a complaint online through the bank portal or escalate the case to the Principal Nodal Officer (PNO).

Level 2: Nodal Officer, IDFC First Bank

If you are not satisfied with the last response of customer care or the submitted complaint is not redressed within 7 days, then lodge a grievance by escalating the disputed matter to the Regional Nodal Officer or Nodal Officer at the Head Office of IDFC First Bank.

Write a grievance letter or escalate the fill-out complaint form online with the following information:

• Branch, name of customer, and type of account
• CRN (Customer Relation Number)
• Account/Loan Account No.
• Communication details
• Date of previous complaint and response from bank
• SRN (Service Request Number) or Reference No. (if any)
• Details of the grievance

For your reference, see this image.

Send the grievance letter or complain online to the Nodal Officer at:

Dissatisfied with the final resolution or not resolved within 7 days? Escalate the disputed case to the Principal Nodal Officer (PNO), IDFC FIRST Bank.

You can also contact the concerned Regional Nodal Officers (RNO) to raise your concerns with SR Number.

Regional Nodal Officer (RNO)

Contact details of regional offices and coverage area of the respective branch:

Level 3: Principal Nodal Officer, IDFC FIRST Bank

According to the grievance redressal mechanism, if you already raised complaints to Nodal Officer at Head Officer or concerned Regional Nodal Officer (RNO) but it was not resolved to your satisfaction within 7 days, then you can escalate the grievance to the appointed Principal Nodal Officer (PNO), IDFC FIRST Bank to resolve it.

Required details within the escalation letter:

• Copy of previously submitted complaint form and email response (if any)
• SR No. or Reference Number
• Reason for dissatisfaction and expected relief
• Attachment of supporting documents

You can email or send a written grievance letter to PNO using the grievance form mentioned above at level 2.

Email or write an escalation letter to:

Still, have dissatisfaction with IDFC FIRST Bank? You may approach the Banking Ombudsman (if not resolved in 30 days from level 1 to level 3).

If you have complaints related to trading & demat accounts of the bank, then email to Compliance Officer at Compliance_demat@idfcfirstbank.com. If not resolved, escalate the disputed case to the MD & CEO at prioritydesk@idfcfirstbank.com with the previously raised ticket/SR Number.

Banking Ombudsman, RBI

If your complaints to IDFC First Bank are not resolved within 30 days or if you are dissatisfied with the final resolution, file a banking complaint online to RBI’s Banking Ombudsman. Provide dispute details and references including SR/ticket number, documents, and evidence.

Click: File a complaint to the Banking Ombudsman, RBI

Alternatively, start an arbitration with IDFC First Bank with the Internal Ombudsman of the bank. For other financial issues, register your complaint to:

• SEBI (Securities and Exchange Board of India)
• PFRDA (Pension Funds Regulatory and Development Authority)
• Insurance Ombudsman, IRDAI
•  National Housing Bank (NHB) – for home loan disputes

Legal Action:  If you’re unhappy with the final resolution of the IDFC FIRST Bank after approaching the RBI Ombudsman, consider taking legal advice from any legal expert or lawyer for further legal action.

Frequently Asked Question

Q: How can I contact IDFC First Bank for general inquiries or complaints?
A: You can reach IDFC First Bank’s customer care at 180010888. For overseas customers, the helpline number is +912262485152. Additionally, you can contact them via WhatsApp at +919555555555 or email at banker@idfcfirstbank.com.

Q: What is the helpline number for NRIs banking with IDFC First Bank?
A: NRIs can contact IDFC First Bank at 18602582000. For NRI-specific inquiries/complaints or service requests, email at nriservices@idfcfirstbank.com.

Q: What should I do if my complaint is not resolved by First Bank’s customer care?
A: If you are not satisfied with the last response from customer care or if your submitted complaint is not redressed within 7 days, you can escalate the matter by lodging a grievance with the Regional Nodal Officer or Nodal Officer at the Head Office of IDFC First Bank.

Q: What should I do if my complaints to the Nodal Officer were not resolved within 7 days?
A: If your complaints to the Nodal Officer at the Head Office or the concerned Regional Nodal Officer were not resolved to your satisfaction within 7 days, you can escalate the grievance to the appointed Principal Nodal Officer (PNO) at IDFC FIRST Bank for further resolution.

Q: Where can I register a complaint against IDFC First Bank?
A: If your complaints are not addressed within 30 days or dissatisfied with the final resolution, file a banking complaint online with RBI’s Banking Ombudsman with references (SR/ticket number).

Reference

• Escalation-matrix-with-TAT-v1-7.pdf (idfcfirstbank.com)
• Demat-escalation-matrix-v1-1.pdf (idfcfirstbank.com)
• Grievance Redressal Policy_V 2.1_21012023 (idfcfirstbank.com)