Chhattisgarh Jan Shikayat is an online integrated public grievance redressal system (IPGRS) where citizens can lodge complaints related to government offices, departments, and public services to the government of Chhattisgarh. Some examples of public grievances are water supply, road lighting, corruption, panchayats, municipals, Chhattisgarh Police, and sanitation.
The Chhattisgarh Lok Sewa Guarantee Act, 2011 aims to provide time-bound delivery of services to citizens. The act mandates that all government services must be delivered within a stipulated time frame, failing which the concerned officer will be penalized.
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District Offices that are under the Jan Shikayat IPGRS:
- Balod
- Balodabazar Bhatapara
- Balrampur
- Bastar
- Bemetara
- Bijapur
- Bilaspur
- Dantewada
- Dhamtari
- Durg
- Gariaband
- Gaurela-pendra-marwahi
- Janjgir Champa
- Jashpur
- Kanker
- Kawardha
- Kondagaon
- Korba
- Korea
- Mahasamund
- Mungeli
- Narayanpur
- Raigarh
- Raipur
- Rajnandgaon
- Sukma
- Surajpur
- Surguja
So, if have any complaints regarding public services/schemes or departments, register your grievance on Jan Shikayat through the toll-free CM helpline number, email, or online grievance form.
How to File a Complaint Against Departments or Offices of the Chhattisgarh Government?
Chhattisgarh residents can register complaints about government services, schemes, officials, or departments through Jan Shikayat to Govt. of Chhattisgarh. Not resolved? Don’t worry, take the next step by escalating the complaint to the higher Appellate Authority to the head of department and also to the Chief Minister’s Office (CMO) of Chhattisgarh through the Jan Chaupal platform.
The Major departments of the Chhattisgarh government that are associated with the Jan Shikayat:
- Urban Administration and Development Department
- Panchayat and Rural Development Department
- Public Works Department
- Water Resources Department
- Energy Department
- Food, Civil Supplies and Consumer Protection Department
- Health and Family Welfare Department
- Home Department
- Revenue and Disaster Management Department
- School Education Department
- Women and Child Development Department
Grievance Escalation Levels for Jan Shikayat, Chhattisgarh:
- Level 1: Designated Officer of the respective Government Office/Department
- Level 2: First Appellate Officer (Public Grievance Officer)
- Level 3: Second Appellate Officer (Head of the Department/Secretary)
Dissatisfied with the response received? You can escalate the matter to the Chief Minister’s Office (CMO) through “Jan Chaupal” or the relevant authorities by appealing/re-opening the lodged complaint on Jan Shikayat. Still, not resolved? You may choose to take legal action. However, it is recommended to seek guidance from a local legal expert or lawyer before proceeding.
Register an Online Complaint
To Lodge your complaint online through Jan Shikayat (Public Grievance), provide the following details:
- Complaint by: Individual or Group/Institution
- Complainant detail: Name, Mobile Number, and address
- Department/District
- Subject of Grievance
- Description (Max. 1800 characters)
- Supporting Documents
Links to Lodge Grievances Online to Govt. of Chhattisgarh:
| Online Grievance to Jan Shikayat | File a complaint |
| Track grievance status | Click to track |
| Re-appeal (if not resolved) | Lodge an Appeal |
After submitting a grievance on Jan Shikayat in Chhattisgarh, note the Grievance or Registration ID for tracking and appealing to higher authorities.
Note: For municipal corporation complaints, call at the toll-free helpline number 1100 or lodge your grievance online through the Online Grievance Redressal Tracking System, Chhattisgarh.
Procedure
Steps to Lodge a Public Grievance Online through Jan Shikayat, Chhattisgarh:
- Visit the Jan Shikayat official portal at “https://janshikayat.cg.nic.in/“.
- Click “For grievance related to Chhattisgarh State”.
- Fill out the user registration form to log in.
- If you have already a registered account, log in with your username, password, and captcha.
- Click “Complaint Registration” from the menu.
- Fill out the required details in the form.
- Attach supporting documents by selecting “Yes”.
- Click on “Submit” to officially register your grievance.
- Take note of the registration/acknowledgement number.
Note: To track status, click “know application status” from the menu. If not resolved to your expectation, log in again and click “PG portal application details” or “Register Reminder” to appeal or send a reminder for a faster resolution.
Department
The list of departments that are listed on Jan Shikayat by the Government of Chhattisgarh:
- Department of Agriculture
- Animal Husbandry, Chhattisgarh
- Chhattisgarh Board of Revenue
- Chhattisgarh Professional Examination Board
- Commercial Taxes, Commerce and Industries
- Department of Co-operation
- Culture and Archaeology
- Directorate of Horticulture, Chhattisgarh
- Electronics and Information Technology Department
- Department of Energy
- Department of Finance
- Department of Fisheries
- Food, Civil Supplies, and Consumer Protection
- Department of Forest
- General Administration Department
- Department of Higher Education
- Department of Jail
- Labour Department
- Law and Legislative Affairs
- Manpower Department
- Department of Mining
- Panchayat and Social Welfare
- Panchayat and Rural Development
- Department of Parliamentary Affairs
- Planning Economics and Statistics
- Public Health and Family Welfare
- Public Health Engineering
- Department of Public Relations
- Public Works Department
- Redressal of Public Grievances
- Registration and Stamp
- Resident Commissioner
- Revenue and Disaster Management
- Department of Rural Industries
- Rural Engineering Services
- Schedule Tribes and Scheduled Caste Development Department
- Department of School Education
- Department of Science and Technology
- Social Welfare Department
- Sports Department
- Department of Technical Education
- Department of Tourism
- Town and Country Department
- Department of Transport
- Department of Urban Administration
- Department of Water Resources
- Women and Child Development
- Department of Chhattisgarh RERA
Frequently Asked Questions about Jan Shikayat
Q. How can I register a grievance to the Government of Chhattisgarh?
A. You can register a grievance on Jan Shikayat through the toll-free CM helpline, email, or the online grievance form. Grievances can be related to various public services and government departments.
Q. What types of public grievances can I file?
A. Grievances can cover issues related to water supply, road lighting, corruption, panchayats, municipals, sanitation, CG police department, and more.
Q. What are the levels of grievance escalation in Jan Shikayat, Chhattisgarh?
A. At level 1, the initial grievance will be redressed by the designated Officer of the respective Government Office/Department. If not resolved, it will be escalated to the First Appellate Officer (Public Grievance Officer) at level 2. Finally, the Second Appellate Officer (Head of the Department/Secretary) will review and try to resolve the case by taking action against previous responses from Level 1 and Level 2.
Q. How do I escalate my grievance if not satisfied with the response?
A. You can escalate the matter to the Chief Minister’s Office (CMO) through “Jan Chaupal” or relevant authorities by re-opening the grievance at the Jan Shikayat portal. If still not resolved, legal action is an option.
Q. How can I address municipal corporation complaints?
A. Call the toll-free helpline number 1100 or lodge your grievance online through the Online Grievance Redressal Tracking System, Chhattisgarh.
Q. What is the Chhattisgarh Lok Sewa Guarantee Act, 2011?
A. It mandates time-bound delivery of government services. If services are not delivered within the stipulated time frame, the concerned officer may face penalties. You also have the right to file a complaint against the respective department for the violation of your public service rights.
