Reliance Jio Infocom is a telecommunication sector-related company. It has a wide range of Telecommunication services like 4G LTE Voice calls, (upcoming 5G network), internet, Broadband/Jiofiber, wallet, and digital and financial services.
Jio has more than 10 million customers and it engages with them through its services. Due to the large base, customers face many issues and problems, you can be one of them.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
If you are facing any errors or issues then you can complain about the redressal of your grievance via Complaint Hub to service provider Jio.
You can easily complain about any concerns on the below-given details.
| Complaint Redressal Time | Instant (1 day) or 3 to 7 days (normally for technical issues) |
| JIO Grievance Fee: | ₹0/- (No Charges) |
Issues of Jio Services that Can Be Redressed by Jio Care:
- Jio Mobile Services: If users face prepaid/postpaid issues, network problems (5G, 4G, 3G), slow internet, unclear calls, call issues, and international roaming challenges.
- Payment and Recharge: Problems include balance payments, Jio Prime subscriptions, JioPay transactions, recharge glitches, voucher redemption, and transaction disputes.
- SIM Management: If users encounter SMS issues, PUK problems, SIM blocks, porting difficulties, call problems, and lost SIM concerns.
- Jio Service Features: Difficulties with call features, DND settings, international roaming, hello tunes, internet, video conferencing, and call divert issues.
- Jio Broadband/Fiber Services: Problems range from no internet, setup box issues, slow speed, and recharge problems to WiFi calling.
- Jio Payment Bank/Wallet: Issues include KYC problems, transaction confusion, fraud concerns, account blocks, saving account limits, and new account opening troubles.
- Pay Later/Loan and Entertainment: Complexities in managing Pay Later/Loan services, understanding tax matters, Jio Prime benefits, accessing gaming, OTT media, and resolving issues with Jio Cinema and entertainment plans.
- General Grievances: for any other concerns or complaints related to Jio Infocom Pvt Ltd, India.
Reliance Jio Customer Care Helplines, Appellate Authority to Lodge Grievances
Reliance Jio has provided different customer care numbers for its various services to get faster resolution of issues. Customers can call on these toll-free numbers to register their complaints or issues with telecommunication services, or other services of Jio. You can get all the details below in the brief steps.
If your issue is not resolved by Jio Care within the given period, you can approach Reliance Jio Appellate Authority. You can file an appeal with the reference number of previous complaints. Read the instructions that are provided below for your convenience & follow the steps to lodge a grievance to the Jio Appellate Authority.
Jio Customer Care Numbers & Helplines
Customers of Reliance Jio can call on the given customer care numbers of Jio Care. You can register your complaint to the Customer care executive of the concerned department of services.
All the helpline numbers of Jio to register a complaint are provided below. Click on these numbers to get a faster redressal of your issue or problem.
Call using these Toll-free Jio customer care Helpline Numbers to get redressal of your grievances related to telecom or internet services by Jio:
| Jio Complaint Number: | 198, 199 |
|---|---|
| Jio Helpline Number (For recharge/ data/validity/ offers) | 1991 |
| Jio Care on Twitter | @Jiocare |
Jio Care WhatsApp number to resolve complaints of the customers:
| For Mobile, Jio Complaint Number on WhatsApp: | +917000770007 |
|---|---|
| For Jio Fiber, Jio Complaint Number on WhatsApp: | +917000570005 |
Other toll-free Helpline Numbers for Jio Services:
| Jio Mobile Complaint Helpline Number | 18608933333 |
|---|---|
| Jio Fiber Complaint Number | 18008969999 |
| Jio Device Care Complaint Helpline Number | 1977 |
Specific Jio services helpline numbers:
| Helpline support on International Roaming (when roaming abroad) (charges applicable): | +917018899999 |
|---|---|
| Jio Enterprise Mobility Services Helpline Number: | 18008899333 |
| Jio Enterprise Connectivity Services & Business Solutions Helpline Number: | 18008899444 |
| Jio Device Care Complaint Helpline Number: | 8008909999 |
| Jio Online Shopping Helpline (Complaint) Number: | 18008933399 |
Need More Information? Visit: Trusted Source – Jio call support
Register Online Complaint of Jio Services
If customers want to register online complaints to Jio, they can follow the given instructions and steps.
Procedure to lodge an online complaint to Jio:
Step1: Visit the link for the complaints of Jio Mobile or Jio Fiber: https://www.jio.com/en-in/help-support/email-us
Step 2: Enter the following details in the online complaint form: 1. Name, 2. Jio number/registered mobile number, 3. E-mail Id, 4. Subject (Type of Complaint), 5. Description of your complaint, 5. Upload the documents (If available)
Step 3: In the description section, provide the details of the issue that you are facing while using the Jio services. You can also upload supportive documents as proof of the issue.
Step 4: Now, click on the submit button and note down the unique complaint number for future reference. You can use this number to track the complaint status.
- Visit: Track Jio Complaint Status
Step 5: If your complaint is not resolved within the given time (usually 7 to 30 days). You can file an appeal in the Jio Appellate Authority against Jio Care. Check the instructions and procedure below.
Do you want to track the order of any Jio device that you have previously ordered? You can track the Jio Device Order by visiting – Jio Device Order Status
To track the status of the Order, you will have to enter the order number.
If you have a pending refund and have not received it yet, you can lodge a complaint with Jio Care.
- Visit here: Jio e-refund (jio.com)
- Fill in the following details: 1. Registered Mobile Number, 2. Service Id, 3. Order Reference Number. Now, click on the generate OTP, fill out the form, and submit it. Now, you can mention your issue or know the status of the refund.
How to Appeal in the Jio Nodal Appellate Authority?
If you have not got satisfying redressal or the issue has not been redressed yet by Jio Customer Care, you can appeal to Jio Appellate Authority officers with a complaint reference number (Unique complaint number) on Jiocare by visiting the below-given details.
Please ensure before appealing to the Appellate Authority:
- You must file the appeal within 30 days after the expiry of the complaint resolution time limit of Jio Care.
- Any reason why you cannot file the appeal within 30 days, attach details with the reason for reconsideration (up to 3 months)
- Provide your complaint docket number (complaint reference number) while appealing to the Appellate Authority to get your entire case history
- Your appeal will be decided within 39 days from the date of filing of your complaint.
Office Working Time – 10.30 AM to 6.00 PM (Monday to Friday)
Grievance Redressal Time – 39 Working Days
Procedure to Lodge Grievance to Jio Appellate Authority
Jio Care has provided a simple and easy procedure to lodge a grievance to the Jio Appellate Authority. We have integrated all the information in the easy steps in brief. You can follow step-by-step these instructions to file an appeal against Jio Care.
Step 1: Visit the link or call on the given number: Submit Complaint to Appellate Authority. Call on 1800-889-3999 to file an appeal to the appellate authority.
Step 2: After visiting the link, select the state where you are currently. Now, get the number of your Jio Appellate Authority of your circle and call and e-mail.
Step 3: Provide the Complaint reference number of your previous complaint to Jio Care that is not resolved or unsatisfied with the final decision.
Step 4: Write the e-mail and mention the issue, attach the supportive documents, and unique complaint reference number. You can mention the type of relief or compensation that you expect from the concerned Appellate Authority.
- Appeal Form/Letter – Download the grievance form to appeal in Jio Appellate Authority: Download
Step 5: You can also personally visit the nearest office address that is given and submit an application to get a faster resolution of your complaint.
Step 6: If your issue is not resolved by the Jio Appellate Authority within 39 working days, you can approach the Telecom Regulatory Authority of India (TRAI), DoT. You can lodge a grievance to TRAI with the reference number of the Appeal that you have submitted to the Jio Appellate Authority.
Please provide all the information on your issue and supportive documents to get a faster resolution of your complaint. Always try to get what you deserve.
Contact Numbers, E-mail, and Addresses of Regional Jio Appellate Authority
Contact Number: 18008893999 (All Circle)
| Jio Appellate Authority (Circle) | E-mail, & Address |
|---|---|
| Andhra Pradesh | appellate.ap@jio.com Address: Reliance Corporate IT Park Ltd, H: No 40,72, D, KK Towers, Opp HDFC Bank, M.G Road, Vijayawada, AP-520008. |
| Assam | appellate.assam@jio.com Address: Reliance Jio Infocomm Limited, Reliance Corporate IT Park Ltd., 1st Floor, Bijay Crescent, Mahapurush Srimanta Sankardev Path (G.S.Road), Rukiminigaon, Guwahati – 781022, Assam, India. |
| Bihar | appellate.bih@jio.com Address: Reliance Jio Infocomm Ltd., B.D Complex, Plot 210/233, Rupaspur, Bailey Road, Patna- 801503, Bihar, India. |
| Chhattisgarh | appellate.mp@jio.com Address: 4th Floor, Dhan Trident, Block No. B3, PU 4, Commercial Scheme 54, Opp. Satya Sai School, Bombay Hospital Road, Indore, Madhya Pradesh, 452010. |
| Delhi NCR | appellate.del@jio.com Address: Reliance Jio Infocomm Ltd. RK Four Square, Building Number – 4. DLF Cyber City, Phase – 2 Gurgaon – 122002 Haryana. |
| Gujarat | appellate.guj@jio.com Address: Office -101, Saffron, Nr. Centre Point, Panchwati 5 Rasta, Ambawadi, Ahmedabad-380006, Gujarat, India. |
| Haryana | appellate.har@jio.com Address: Reliance Jio Infocomm Ltd, B-93 Industrial Area, Phase 8 Mohali, Punjab 160071. |
| Himachal Pradesh | appellate.hp@jio.com Address: Reliance Jio Infocomm Ltd. Level 1792, 2nd Floor (From Ground) Parking Block, Modern ISBT, Tutikandi, Shimla -171004 Himachal Pradesh. |
| Jammu | appellate.jk@jio.com Address: Reliance Jio Infocomm Limited, Veer Tower, Marble Market, Mouza Deeli, Khasra No 732 & 733, Jammu – 180012, J&K, India. |
| Jharkhand | appellate.bih@jio.com Address: Reliance Jio Infocomm Ltd., 2nd & 3rd Floor, Sandhya Tower, Commercial Complex, Puruliya Road, Ranchi – 834001, Jharkhand. |
| Kerala | appellate.ker@jio.com Address: Reliance Jio Infocomm Limited, Pukalakkattu Kariyattu Tower, Near Yatri Nivas, Mamangalam, Palarivattom P.O., Kochi – 682 025. Kerala State. |
| Kashmir | appellate.jk@jio.com Address: Reliance Jio Infocomm Limited, 4th Floor, Sara City Mall, Jahangir Chowk, Srinagar – 190001, J&K. |
| Karnataka | appellate.kar@jio.com Address: RCITPL. RMZ Icon Building, No. 51, Palace Cross Road, Bengaluru- 560052, Karnataka. |
| Kolkata | appellate.kol@jio.com Address: Reliance Jio Infocomm Limited, Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block – DP, Sector-V, Saltlake City, Kolkata -700091 |
| Madhya Pradesh | appellate.mp@jio.com Address: 4th Floor, Dhan Trident, Block No. B3, PU 4, Commercial Scheme 54, Opp. Satya Sai School, Bombay Hospital Road, Indore, Madhya Pradesh, 452010. |
| Maharashtra & Goa | appellate.mah@jio.com Address: Reliance Jio Infocomm Limited, Down Town – The City Centre, 2nd and 3rd Floor, S No. 8+13/1/2, Above Reliance Mart, Off Karve Road, Mhatre Bridge, Erandwane, Pune – 411004. |
| Mumbai | appellate.mum@jio.com Address: Reliance Jio Infocomm Limited, 3rd Floor, B Wing, Fortune Building, Bharat Nagar, Bandra – Kurla Complex, Mumbai – 400051. |
| North East | appellate.ne@jio.com Address: Reliance Jio Infocomm Ltd. First Floor, B. M. Tower, Near Fire Brigade, Madan Lewrynghep, Shillong – 793014, Meghalaya, India. |
| Odisha | appellate.ori@jio.com Address: Reliance Jio Infocomm Limited, Fortune Tower, 1st Floor, Wing A & B, Gangadhar Meher Marg, Chandrasekharpur, Bhubaneswar – 751023. |
| Punjab | appellate.pb@jio.com Address: Reliance Jio Infocomm Limited, C-135, Industrial Area, Phase – VIII, Mohali, Pin:160071. |
| Rajasthan | appellate.raj@jio.com Address: Reliance Jio Infocomm Ltd., 1st Floor, Anand Bhawan, Sansar Chandra Road, Jaipur, Rajasthan, 302001. |
| Tamil Nadu | appellate.tn@jio.com Address: Reliance Jio Infocomm Ltd, Prestige Palladium Bayan, 2nd Floor, No,129-140, Greams Road, Thousand Lights, Chennai – 600006. Tamil Nadu. |
| Telangana | appellate.ap@jio.com Address: Reliance Jio Infocomm Ltd. 4th Floor, Lakeshore towers, Rajbhavan Road, Somajiguda, Beside Yes Bank, Hyderabad: 500082, Telangana. |
| Uttar Pradesh (West) | appellate.upw@jio.com Address: Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P – 250003. |
| Uttar Pradesh (East) | appellate.upe@jio.com Address: Reliance Jio Infocom Ltd., The Solitaire, Opposite Fun Mall, Gomti Nagar, Lucknow – 226010. (UP). |
| Uttarakhand | appellate.upw@jio.com Address: Reliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P – 250003. |
| West Bengal | appellate.wb@jio.com Address: Reliance Jio Infocomm Limited, Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block – DP, Sector-V, Saltlake City, Kolkata -700091. |
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Frequently Asked Questions (FAQ) about Reliance Jio Telecom Services
Q. What are the Customer Care Numbers of Reliance Jio Care to Lodge Complaints of Issues?
A. Reliance Jio Care customer care numbers are 198, 199, 1991, and 18608933333 where you can register complaints about Jio services.
Q. What is the WhatsApp number of Jio Care to Lodge complaints?
A. You can WhatsApp on +917000770007 (Mobile), and +917000570005 (Jio Fiber/Broadband) to lodge complaints and get services of Jio Mobile (SIM or Network) and Jio Fiber on the concerned numbers.
Q. Where can one appeal against the final decision if a complaint or issue is not resolved by Jio Care?
A. Customers of Jio can file an appeal to the Jio Appellate Authority against Jio Care if the issue is not resolved by Jio Care customer support. Please mention the complaint reference number. Follow the above-given procedure to file an appeal.
Q. What is the helpline number of the Jio Appellate Authority?
A. The helpline number of the Jio Appellate Authority is 1800-889-3999 where you can call and register a grievance against Jio Care (If the issue is not resolved or unsatisfied with the final decision).
Q. What are the helpline numbers of Jio Online Shopping?
A. Jio Online Shopping helpline number is 18008933399, you can call on this number if you have bought any device or accessories from the Jio store.
