Kerala Police is the primary law enforcement agency of the state of Kerala, with its headquarters in Thiruvananthapuram. The force is responsible for maintaining law & order, public order, crime tracking, and protecting the citizens from illegal or any form of criminal activities.
Motto: “Mridhu Bhave Dhrida Kruthye”
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Administrative Structure:
- DGP Office: Headed by the Director General of Police (DGP), responsible to the Home Department.
- Zones: Divided into North and South Zones, each led by an Additional Director General of Police (ADGP).
- Ranges: Four geographical divisions, each overseen by a Deputy Inspector General of Police (DIG).
- Districts: Fourteen Police Districts led by Superintendents of Police (SP).
- Commissionerates: Six cities have Police Commissionerates, each led by IGPs/DIGs as District Police Chiefs.
Major Departments:
- Crime Branch
- Administrative Wing
- Armed Police
- State Crime Records Bureau
- Coastal Police
- Social Policing and Traffic
- Vigilance Bureau
Special Units: Include Cyber Cell, State Special Branch, Commando Battalion, Women’s Cell, Highway Patrol, Tourist Police, and Forensic Science Laboratory.
How to File an e-FIR or Complaint to Kerala Police?
The Kerala Police offers a Citizen Portal and the Crime and Criminal Tracking Network & Systems (CCTNS) to empower citizens to report incidents and complaints online. Citizens can register complaints or file e-FIRs, especially for cases involving unknown accused or non-SR incidents.
Want to report an Incident? Contact Kerala Police for assistance or report incidents through:
- Toll-free helpline number or visit the nearest police station.
- File online complaints/e-FIRs via the Citizen Portal or CCTNS.
- In emergencies, dial 112 or the police emergency number.
Filing an e-FIR or Complaint: Understand the difference between a police complaint and an FIR:
- Police Complaint: This can be oral or written for both cognizable and non-cognizable crimes.
- FIR (First Information Report): Initial information about cognizable offences submitted to the police station.
Tip: To learn more about FIR, read “Cognizable or Non-Cognizable Offence: How to file an FIR to Police?”
Follow these steps to file complaints or e-FIRs:
- Online: Through the Citizen Portal – CCTNS or mobile app (Pol-App).
- Offline: Dial 112 (emergency) or visit local police stations.
Grievance Redressal Mechanism
Complaint/FIR Filing:
| Registration Fee | No Charges (₹0) |
| Resolution Period | As per the rules defined by Kerala Police (read citizen charter) |
| FIR Filing | Immediately at the Police Station |
| Copy of FIR | Free of Cost (mandatory) |
The grievance redressal mechanism involves four levels within each administrative division:
1. Within Police Department:
- Level 1: Superintendent of Police (SP) at District
- Level 2: Deputy Inspector General of Police (DIG) at Range
- Level 3: Additional Director General of Police (ADGP), Zone
- Level 4: Director General of Police (DGP), Kerala Police
2. Police Commissionerate System: If you reside in an area with a Police Commissionerate System, escalate the case to the Commissioner of Police (CP) as the District Police Chief.
Additionally, Contact the associated police officer in the respective department to escalate your pending complaints or cases.
Level 1: File an e-FIR or Complaint, Kerala Police
Initiating an investigation with Kerala Police is straightforward. Whether filing a complaint or an online FIR (First Information Report), start the process at your local police station and meet with the Station House Officer (SHO) or associated police officer. You may choose between offline or online reporting based on the nature of the case —be it civil or criminal cases.
1. Police Helpline Number
112-Kerala Citizen Helpline Number: Dial 112 for emergencies in Kerala. This operates 24/7 for reporting Police, Fire, Medical, or GRP emergencies.
Tip: For immediate police assistance, dial 100 to reach the police control room directly, bypassing redirection through 112.
Reporting Cybercrime: Call 1930 to report the cybercrime and lodge a complaint online through the National Cybercrime Reporting Portal or email the State Cyber Crime Department.
Kerala Police Helpline Number:
| Kerala Police | Helpline Number |
|---|---|
| Toll-Free Emergency Helpline Number (PCR) | 112, 100; 1515 (Pink Patrol) |
| Police Intelligence | +919497999900 |
| Women Helpline | 1091; 1098 (Child) |
| Report cybercrime complaints | 1930, +914712721547 |
| Crime stopping | 1090 |
| Emergency alert | +919846100100 (Highway); +919846200100 (Railway) |
| State Police HQ | +914712722500 / +914712721547 |
2. Filing an FIR
When filing an FIR with Kerala Police, include:
- Complainant Details: Name, address, relationship, and contact information.
- Incident Details: Nature of the incident, victim (if known), accused details, location, and date & time.
- Stolen Property or Motor Vehicle Details: If applicable, provide relevant information.
- Supporting Documents: Include evidence like photos, videos, identity proof, and relevant documents.
- Police Station: Where you want the FIR to be registered.
- Description: Provide a detailed description of the complaint or incident with facts.
FIR Application Format: Use plain paper for a simple application format and typically, no specific format is required.
Register an online e-FIR (Non-SR cases):
| Lodge Online FIR to Kerala Police | File an FIR |
| Track/Download FIR Status | Click to Search |
| Local Police Station | Click to contact (keralapolice.gov.in) |
For technical or citizen e-services issues, email supporticops.pol@kerala.gov.in or call to +919497900567.
Please note: After the submission of a complaint at the police station, must take a complimentary copy of the complaint (FIR) and acknowledge receipt (If any) for your records.
Want to file a case? File a case online by e-filing to District/High Courts.
Lodging a Police Complaint
Register a police complaint (Civil or Criminal) with Kerala Police:
| Register Online Police Complaint | File a Complaint |
| Inform an Incident to Police | Click to Report |
| Email (Police HQ) | phq.pol@kerala.gov.in |
Police Control Room:
- Police HQ: Email pccr.pol@kerala.gov.in (Police Chief Control Room) or call at +914712722500 / +914712721547.
- Address: State Police Chief Office (DGP), Kerala Police – State Police Headquarters, Vazhuthacaud, Thiruvananthapuram, Kerala 695010.
Note: File an online RTI (Right to Information) request within the relevant department of Kerala Police if required.
3. E-Services
Kerala Police offers online citizen services through the Crime and Criminal Tracking Network & Systems (CCTNS) – Citizen Portal Thuna. Apply online or download the necessary forms for various services:
- Sabarimala Online Services
- Copy of FIR
- Vehicle Fine/ E-Challan or Generate Vehicle NOC
- Police Clearance Certificate for Foreigners and Visa/Passport
- N.O.C. for events such as fairs, use of loudspeakers, and, public gatherings
- Tenant, Domestic Helper, and Employees Verification
- Character certificates and others
Access these citizen online services of the Kerala Police through “https://thuna.keralapolice.gov.in/” or download the form.
Police Commissionerates, Kerala Police
To escalate unresolved complaints or incidents to higher authorities, reach out to the Police control room and send an email to the respective Commissioners of the City Police Commissionerates within the Kerala Police system.
Contact details of concerned Police Commissionerates:
| Commissionerate | Phone Number & Email |
|---|---|
| Commissioner of Police – Ernakulam | Phone: +914842385000 Email: cpekm.pol@kerala.gov.in |
| Commissioner of Police (CP) – Kannur | Phone: +914972763330, +914972763337 Email: cpknr.pol@kerala.gov.in |
| District Police Chief (DPC) – Kollam | Phone: +914742764422, +914742746000 Email: cpklm.pol@kerala.gov.in |
| District Police Chief (DPC) – Kozhikode | Phone: +914952722911, +914952721831 Email: cpkkd.pol@kerala.gov.in |
| Commissioner of Police – Thiruvananthapuram | Phone: +914712320579, +914712331843 Email: cptvm.pol@kerala.gov.in |
| District Police Chief (DPC) – Thrissur | Phone: +914872423511, +914872424193 Email: cptsr.pol@kerala.gov.in |
District Superintendent of Police (SP)
If your complaint remains unresolved at the local police station, especially in criminal, serious, or corruption-related cases, take the matter to the Superintendent of Police (SP), also known as the District Police Chief (DPC) in your district.
Note: If issues related to citizen services or police functioning are not satisfactorily addressed, lodge an online grievance through the “CM Helpline – Chief Ministers Public Grievance Redressal Cell” to the Appellate Officer for Kerala Police at the Home Department.
Contact details of District SP:
Level 2: Range Deputy Inspector General of Police (DIG), Kerala State Police
At level 2, the Kerala Police has designated a Deputy Inspector General of Police (DIG) for each Range in the state to supervise law enforcement activities within the districts of their respective Range. If your case persists without resolution by the District Superintendent of Police (SP), escalate it to the Range Inspector General (IGP) at this level.
Contact Range Deputy Inspector General of Police (DIG):
| DIG Range | Contact Information |
|---|---|
| DIG Ernakulam Range | Phone: +914842557500 Email: digekmrange.pol@kerala.gov.in |
| DIG Kannur Range | Phone: +914972700586 Email: digknrrange.pol@kerala.gov.in |
| DIG Thiruvananthapuram Range | Phone: +914712330747 Email: digtvmrange.pol@kerala.gov.in |
| DIG Thrissur Range | Phone: +914872424250 Email: digtsrrange.pol@kerala.gov.in |
Level 3: Zonal Inspector General of Police (IGP)
Contact Zonal Inspector General of Police (IGP):
| IGP Zone | Contact Details |
|---|---|
| IGP North Zone (Calicut) | Phone: +914952369190 Email: igpnz.pol@kerala.gov.in |
| IGP South Zone (Trivandrum) | Phone: +914712323775 Email: igpsz.pol@kerala.gov.in |
Level 4: State Police Chief (DGP), Kerala Police
The State Police Chief is the rank of Director General of Police (DGP) in Kerala and holds the pivotal role of being the administrative head, overseeing police affairs across all jurisdictions under the Zonal IGP and Range DIG, and managing the overall police administration in the state. If any complaints or cases remain unresolved at lower levels, citizens may escalate the matter to the DGP’s office for further attention and resolution.
Contact State Police Chief (DGP) Office:
| Designation, Kerala Police | Contact Information |
|---|---|
| State Police Chief (SPC) | Phone: +914712721601, +914712721606 Email: dgp.pol@kerala.gov.in |
| ADGP Law and Order | Phone: +914712322032 Email: adgplo.pol@kerala.gov.in |
| DGP AP Bn. | Phone: +914712436054 Email: adgpapbn.pol@kerala.gov.in |
| ADGP Coastal Police | Phone: +914842972667 Email: dgpcosec.pol@kerala.gov.in |
| ADGP Crimes | Phone: +914712722215 Email: adgpcb.pol@kerala.gov.in |
| IGP Traffic Office & Social Policing | Phone: +914712726868 Email: igptraffic.pol@kerala.gov.in |
| DIG Admin | Phone: +914712318168 Email: digadmin.pol@kerala.gov.in |
| SP Women Cell | Phone: +914712338100 Email: spwomen.pol@kerala.gov.in |
| IGP SCRB | Phone: +914712726522 Email: adgpscrb.pol@kerala.gov.in |
| ADGP Intelligence | Phone: +914712554452 Email: adgpint.pol@kerala.gov.in |
| Addl Dir. Vigilance/Anti-Corruption Bureau | Phone: +914712302605 Email: N/A |
For specialized assistance within the Kerala Police, read the guidelines provided by the respective department. Reach out to the control room of the State Police Headquarters for further guidance.
Alternatively, consider visiting the nearest police station or seeking advice from a legal professional, such as a lawyer, for additional assistance or potential legal action.
