MagicBricks is a leading online real estate platform in India, where buyers, sellers, and renters can make deals on properties. It is owned by Magicbricks Realty Services Limited, a division of Times Internet Limited which is a wholly-owned subsidiary of Bennett, Coleman & Co. Ltd (The Times Group),
Real Estate Property Services of Magicbricks are:
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
- Real Estate Services: Buy, sell, rent, and lease listed or other properties in India and abroad.
- Financial Solutions: Compare home loan deals from 34+ banks and EMI.
- Expert Insights: Property valuation, legal checks, rates, trends, and investment insights.
- Additional Services: Packers and movers, home interiors, and related services.
- Other Property Details: Access land records, RERA, stamp duty, PMAY, and more.
Magicbrick covers properties in almost all metros, tier 2, and tier 3 cities in India, such as Delhi, Mumbai, Bangalore, Pune, Hyderabad, Chennai, Kolkata, Gurgaon, Noida, Thane, Ahmedabad, and many more. It also has properties in some international locations, such as the United States, Canada, Dubai, UAE, Singapore, London, Australia, and others.
Want to complain to Magicbricks? To raise concerns with MagicBricks regarding real estate services (buy/sell/rent), dealer/broker/builder services, and promotional offerings, use the toll-free customer care number, email/WhatsApp channels, or submit an online complaint. To escalate the matters, contact the Head of Customer Service or the designated Nodal Officer.
Still, not resolved? If your issue remains unresolved, escalate the complaint to the Grievance Officer at Magicbricks Realty Services Limited.
How to File a Complaint to Magicbricks?
According to Magicbricks’ customer service and real estate policy, the complaint redressal mechanism follows a two-tiered approach. If your initial complaint is not addressed satisfactorily by MagicBricks’ customer support at level 1, you can escalate it to the next level for further resolution.
Grievance Redressal Mechanism:
| Registration Fee | No Charges (0) |
| Resolution Period | Up to 30 days (It may vary, please read the customer service policy) |
| Return/Refund Period | Within 7 to 15 days (read the refund policy of Magicbricks) |
2 Levels of Escalating Complaint:
- Level 1: Customer Care, Magicbricks
- Toll-free helpline number
- Email/WhatsApp
- Register an online complaint
- Magicbricks App
- Level 2: Grievance Officer, Magicbricks Realty Services Ltd.
Additionally, you have the option to request the customer support team to escalate the matter to the Head of Customer Service for internal resolution.
For the violations of consumer rights by Magicbricks, you can file a complaint with the National Consumer Helpline of the Ministry of Consumer Affairs (MoCA).
Please note: For any disputes related to real estate property involving Magicbricks or other parties, you can file a complaint with the Real Estate Regulatory Authority (RERA) of the respective state or union territory in India. This applies to any violations of RERA provisions or orders related to real estate.
Level 1: Customer Care, Magickbricks
At this stage, to address concerns related to MagicBricks’ real estate services, encompassing commercial, apartment, or residential properties, as well as rental or buying/selling transactions, dealer/broker services, and more, submit complaints via the toll-free helpline number, email, or WhatsApp.
For faster resolution, consider filing an online complaint and include these details:
- Property ID
- RERA registration number (if applicable)
- Nature of the complaint
- Detailed description of the issues, including property details, payments, and pertinent documents.
Upon filing a complaint with Magicbricks, make sure to take note of the assigned ticket number for tracking purposes. If the issue persists, escalate it to higher authorities for further resolution.
Magicbricks Customer Care Number
Details of Magicbricks Customer Helpline Numbers and Email:
| Magicbricks Complaint Number | Request a callback |
| +919311143859 | |
| support@magicbricks.com | |
| Email (premium package) | moneyback@magicbricks.com |
If the dispute arises with the owner or broker then, you may communicate with them to resolve the matter.
File an Online Complaint
Register your complaint online about real estate property services with Magicbricks:
| Complain online to Magicbricks | File a complaint |
| Magicbricks Forum | Click Here (magicbricks.com) |
| support@magicbricks.com, enquiry@magicbricks.com |
Tip: Beware of scams, don’t share bank/personal details; use only the official Magicbricks app for help. Stay safe!
Level 2: Grievance Officer, Magicbricks Realty Services Ltd.
As per the IT Act 2000 and E-Commerce Rules 2020, Magicbricks Realty Services Limited has appointed a Nodal/Grievance Officer to address disputes on its real estate platform. In case initial complaints are unresolved at level 1, escalate the matter to the Nodal Officer at Magicbricks.
When submitting a written complaint letter or email, include:
- Reference/Ticket number from the previous Level 1 complaint
- Property ID
- Expected resolution from Magicbricks
- Description of the disputed matter with supporting documents, e.g., payment receipts, property listing details, or any relevant evidence.
Send an email to the Grievance Officer at grievance@magicbricks.com or you may contact Magicbricks Realty Services Ltd at:
| Designation | Grievance Officer, Magicbricks |
| Phone Number | +911206637000 |
| grievance@magicbricks.com | |
| Address | Grievance Officer, Magicbricks Realty Services Limited, Times Centre, FC-6, Film City, Sector 16-A, Noida – 201301, Uttar Pradesh. |
Still, not resolved? If your concern with Magicbricks is not resolved to your satisfaction, you may approach appropriate regulatory authorities or take legal action.
Regulatory Authorities: Consumer Commission
If your grievances reported to Magicbricks or the head office of Magicbricks Realty Services Limited are not satisfactorily resolved, consider the following steps:
- Real Estate Regulatory Authority (RERA): File a complaint against Magicbricks or associated parties with the RERA of the respective state or union territory for real estate property disputes.
- Consumer Disputes Redressal Commission, NCDRC (E-DAAKHIL): If dissatisfied with NCH resolution, file a formal online complaint against MagicBricks with the National/State/District Consumer Disputes Redressal Commission (NCDRC) through E-DAAKHIL for compensation.
- National Housing Bank (NHB): Register a complaint about housing loans and financial services to the National Housing Bank (NHB) against Magicbricks or the concerned loan provider.
- Banking Ombudsman, RBI: File a complaint about financial services, banking disputes, and other loans or against NBFC companies that come under the Reserve Bank of India.
- Internal Arbitration: Consider internal arbitration with Magicbricks Realty Services Limite, the owner of MagicBricks, before approaching external authorities for a mutually agreed resolution.
Take Legal Action
If unsatisfied with the final resolution/order of regulatory authorities or consumer commission, legal action against Magicbricks or the concerned party/company may be pursued.
Click: File a case online by e-filing to District/High Courts.
Important Note: Legal action is a serious step, and seeking professional legal advice is compulsory before proceeding. Understand relevant laws and regulations and be aware of legal rights and options before taking any legal action.
