M&M Customer Care: File a Complaint Online to Mahindra & Mahindra Ltd

Mahindra & Mahindra Ltd Automobile (source – auto.mahindra.com)

Mahindra & Mahindra Limited (M&M) is an Indian conglomerate company with subsidiaries in various sectors such as automotive, farm equipment, finance, IT, aerospace, etc. It was founded in 1945 and has its headquarters in Mumbai, Maharashtra. Mahindra & Mahindra is one of the largest vehicle and tractor manufacturers in India.

It has a global presence and its products include agriculture equipment/machinery, heavy vehicles, and automobiles (cars, trucks, and commercial vehicles). Domestic subsidiaries of the company are Gromax Agri Equipment Limited and the Swaraj division. Some of its automotive global subsidiaries are:

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Mahindra Europe S.r.l.
Mahindra Automotive North America
Automobili Pininfarina
Mahindra South Africa
Mahindra Australia
Mahindra Brazil & Mexico

The Vehicle Models of Mahindra & Mahindra:

SUVs: SCORPIO-N, XUV 700, THAR, XUV300, SCORPIO CLASSIC, BOLERO NEO, BOLERO, MARAZZO, and KUV100 NXT
eSUVs: XUV400
Pik-Ups: Max Pik-Up (City and HD) and Bolero (Pik-Up, Camper, and Maxitruck Plus)
Small Commercial: Alfa (DX, DX CNG, Plus, and Plus CNG), Jeeto, and Supro (Cargo Van, Maxi Truck, and Mini Truck)
Electric: Zor Grand, Teo (Auto, Zor, and Yaari), e-Alfa (Super and Cargo), and E-Verito
Trucks: Blazo (Haulage, Tipper, and Tractor Trailer), Furio, and Jayo
Buses: Cruzio and Cruzio Grande

Want to lodge a vehicle complaint? To file a complaint regarding your Mahindra & Mahindra vehicles, begin by calling the toll-free customer care number, reaching out to your local dealer, or lodging a complaint online through WhatsApp, email, and Mahindra WithYouHamesha. If your complaints are not resolved then escalate it to Customer Care Manager at Regional Office.

Further, escalate your complaint to the Grievance Officer and Head of Customer Experience at the M&M Head Office. Finally, you can approach the Executive Director of the Automotive Division of the Automotive & Farm Equipment Sector, Mahindra & Mahindra.

How to Lodge a Complaint to Mahindra & Mahindra Limited?

According to the customer service policy of Mahindra & Mahindra, the grievance redressal mechanism is divided into 3 levels. If your registered complaints are not addressed then escalate them to the next appointed officials.

Customer Care - Mahindra & Mahindra, Automobile & Farms Sector — Customer Care – Mahindra & Mahindra, Automobile & Farms Sector (source – withyouhamesha.com)

Resolve the issues related to:

Vehicle Parts: Availability, quality, warranty, and pricing concerns for car and commercial vehicle components.
Electric Vehicles: Issues specific to electric vehicle parts, fires, or quality of the battery.
Basic Amenities: unsatisfactory amenities at vehicle service centres.
Sales and Booking: Problems with bookings, cancellations, refunds, model availability, and financing options.
Pricing and Documentation: Pricing disputes, documentation problems, and staff behaviour concerns at M&M outlets & regional offices.

Grievance Redressal:

Registration Fee	No Charges (₹0)
Resolution Period	15 days (may vary, read the customer service policy of Mahindra & Mahinda)
Refund Period	As per the cancellation or refund policy of M&M

3 Levels of Lodging Complaint:

Level 1: Customer Care, Mahindra Auto
- Toll-free M&M customer care number
- Email & WhatsApp
- Online complaint registration (WithYouHamesha)
- Contact your local dealer
Level 2: Regional Customer Care Manager (RCCM), Mahindra & Mahindra
Level 3: Head of Customer Experience, M&M Head Office

For complaints about privacy, accounts, or online bookings for Mahindra & Mahindra (e-booking), escalate the grievance to the Grievance Officer, M&M at level 3.

Note: Dissatisfied with the final resolution of Mahindra & Mahindra? For violations of consumer rights, financial losses, or the quality of M&M’s cars & commercial vehicles, and products/services (Maxicare), you can lodge a consumer complaint online to the National Consumer Helpline (NACH) and further to the National/ State/ District Consumer Disputes Redressal Commission (NCDRC).

Level 1: Customer Care, Mahindra & Mahindra

At this level, customers can raise concerns regarding Mahindra & Mahindra automobile services such as car or commercial vehicle warranty, booking, sales, insurance claims, car quality, spare parts, and more. To submit your complaint at level 1, contact Mahindra & Mahindra’s customer care, your local dealer, or the nearest M&M office.

When filing your complaint, the following information may be required:

Your name and contact information
The model of your Mahindra & Mahindra vehicle
Vehicle Registration Number (if applicable)
Nature of the complaint
Describe the issue with references

Mahindra Customer Care Number

Official toll-free customer care number and helplines of Mahindra & Mahindra to lodge a commercial or passenger vehicle complaint:

Mahindra complaint number	18002096006
M&M RSA toll-free customer care (Personal)	18001027006
WhatsApp Number	+917208071495
M&M RSA Commercial Vehicle	18004190848
Mahindra Tractor helpline number	18002100700
WhatsApp (Tractor)	+919920703703
Email	customercare@mahindra.com

Note: Not satisfied or did not get a response within 1 working day? Escalate the complaint to the Regional Customer Care Manager of the respective Regional Office of Mahindra & Mahindra.

File a Complaint Online

Customers can register vehicle complaints online with Mahindra & Mahindra by filling out a web form or emailing relevant details to Customer Service or the Dealer. Resolve the issues related to warranties, car maintenance plans (AMC), online bookings, and related services.

Include this information in the complaint form:

Area of concern (Sales, Service/Product, Quality, or Spare Parts),
A detailed description of the issue,
Vehicle Registration and Model Number
Attachments like invoices or dealer communications, if applicable.

After filing a complaint, note down the reference/acknowledgement number for tracking and escalation of the case.

Register an online vehicle complaint to M&M:

Lodge online complaint to Mahindra	File a complaint
Enquire or send a query online	Submit the form
Email	customercare@mahindra.com
Email (dealership)	development.channel@mahindra.com

Note: Not satisfied with the response or no reply from the dealer within 1 working day? In such cases, escalate your complaint to the Manager of Mahindra & Mahindra Regional Office for further investigation.

Alternative ways to lodge a complaint to M&M:

Test Drive	E-Book (M&M)
X	@MahindraRise, @18002096006
Facebook	@MahindraRise
Mobile App	Mahindra With You Hamesha Android \| iOS

Level 2: Regional Customer Care Manager (RCCM), M&M

At Level 2, if your submitted complaint is not resolved or if you are dissatisfied with the resolution and receive no response within 1 working day from the dealer or M&M customer care at Level 1, then escalate your complaint to the Regional Customer Care Manager (RCCM) at the Regional Office of Mahindra & Mahindra.

M&H has 16 RCCM regional offices in Ahmedabad, Bangalore, Bhopal, Bhubaneswar, Chandigarh, Chennai, Cochin, Delhi, Guwahati, Hyderabad, Jaipur, Kolkata, Lucknow, Mumbai, Patna, and Pune.

At this stage, you can choose to submit your complaint either online or through a written letter. When using the escalation form, please ensure to include the following details:

Reference/ acknowledgement number
Reason for escalation: No response/not resolved or dissatisfied
Vehicle & Dealer Information
Any additional details related to your Mahindra & Mahindra Car or Commercial Vehicle (if necessary)
Attach supporting documents or images (if applicable)

Escalate a Complaint Regional Office:

Submit your query or feedback	Click Here
Email	customercare@mahindra.com
Contact Mahindra WithYouHamesha	Click Here

Note: Still not resolved or not received a response within 2 working days? Escalate the grievance to the Head of Customer Experience at M&M Head Office, at Level 3 with references.

Level 3: Head of Customer Experience, Mahindra

If you are not satisfied with the final resolution of the Regional Customer Care Manager, Mahindra & Mahindra or do not receive a response within 1 working day from RCCM, then you can escalate the grievance to the Head of Customer Experience, M&M Head Office at to Level 3.

To escalate, submit an application or use the online complaint form. Provide essential details such as:

Reference Number/ Acknowledgment Receipt (if offline)
The reason for the escalation
A clear description of the issue
Your vehicle and dealer information (if applicable)
Any necessary supporting documents or images.

Escalate your complaint to:

Designation	Head of Customer Experience, M&M
Phone Number	18002096006, +912228849052 (tech)
Fax	02228468523
Email	executivedirectorafs@mahindra.com, customercare@mahindra.com
Address	Executive Director, Head of Customer Experience – Mahindra & Mahindra Ltd. Automotive Sector, Mahindra Towers Akurli Road, Kandivali (East) Mumbai – 400101

Note: Dissatisfied with the final order of Mahindra & Mahindra Limited? You may lodge a consumer complaint to the National Consumer Helpline to start an arbitration (ADR) and further to the Consumer Commission (NCDRC).

Appellate Authority: Consumer Commission

If you’re dissatisfied with the customer services of Mahindra & Mahindra (M&M) or your submitted complaints related to vehicles, products, and services are not resolved, then you have options:

National Consumer Helpline (NACH): Lodge an informal consumer complaint to the National Consumer Helpline, Ministry of Consumer Affairs. Additionally, start an arbitration with M&M by using the Alternative Dispute Resolution (ADR) platform of NACH.
Consumer Disputes Redressal Commission (NCDRC) – E-DAAKHIL: For formal consumer complaints, use the online platform E-DAAKHIL to file a complaint with the National/State/District Consumer Disputes Redressal Commission (NCDRC). Based on the priority, submit cases related to monetary disputes.

Additionally, you may M&M’s internal dispute resolution process, working directly with the company for a resolution.

Please Note: If you need more information related to dispute resolution then please consult with a legal expert to know the available legal remedies. Further, with the help of your lawyer, you may take legal action against the company.

Reference

User Reviews (19)

Abhishek bhardwaj

Jan 11, 2025

Complain for getting Accessories and extended warranty forcly

Dear team, My name is Abhishek Bhardwaj. I booked a Mahindra Thar Rox MX5 car on December 5th in kamlesh Auto wheels Etah (207001) When that car wasn't available, I was offered the option of a Thar Rox MX1, which I agreed to. I refused to purchase any accessories at that time. I was then asked to make a payment, and I paid 1,399,000 rupees through the bank. Now, when it's time for delivery, Vipul Upadhya, Narendra Yadav, and Deepak Singh are forcing me to buy accessories, saying that I won't get the car if I don't. I complaint for it on costomer care number but I didn't get any solution...

Cooling Solutions

DEF Pump Problem

My car number is DL7CS6291 and i’m facing engine light issue from 60000km service done and I showed this car Mahindra mechanic in service center. Mechanic said it is a wiring fault because of rat bites and showed this car to Mahindra body shop . In Mahindra body Shop executive said it is not claim in Insurance because it is repaired and i have some photographs of wiring cutted by rats. Please help me in this problem nobody listen to me just giving excuses. And I diagnose my vehicle from outside workshop they said it is a DEF Dozer issue. I’m using taxi who will bear this rent and why I bought this vehicle for taxi rent. Please help me out with this problem ASAP.

RABBANI SHAIK

Urgent: Malfunction Issue with Mahindra SUV 500 - Request for Immediate Assistance - Vehicle No: AP36AY3366

Dear Sir/Madam, I am writing to bring to your attention a serious issue regarding the service of my vehicle, Mahindra SUV 500 FWD (Vehicle No: AP36AY3366), which was sent to Automotive Manufacturers Private Limited for servicing. During my visit, I specifically mentioned that my vehicle was displaying malfunction lamps on the dashboard and emphasized the importance of scanning and clearing the error codes. Unfortunately, despite my clear instructions, the requested work was not carried out. Instead, only a general service for 1 lakh kilometres was performed. Today, while driving to Rajiv Gandhi International Airport, Hyderabad, to pick up my family, my vehicle broke down. The engine started making noise, and all the malfunction lamps on the dashboard began glowing again. This is the same issue I had reported earlier. The vehicle would not start, leaving me stranded. I had to have my vehicle towed and it is now parked at my residence at Banjara Hills, Road No. 12, Hyderabad. I kindly request that you send a technician to my residence along with the necessary scanner to rectify the issue as soon as possible. Thank you for your prompt attention to this matter. Best regards,

Sudha V

I am raising complaint against ramani Mahaindra showroom in comibatore

I am bought new vehicle SUV 300 in Nov 2022 in Ramani Mahindra showroom gudampalayam in coimbatore. The showroom delivered new car in end of 2023 Jan. After the three months I got problem with new car particularly in breaking system. continuedly i have that problem. now that car suddenly stop in highway in 2024 Aug and again sep 2024. I serviced with my own cost and ramani mahaindra showroom said it's not covered in insurance and not giving proper reasons. 15 Nov 2024, yesterday same problem accrued to new car. now care towed to showroom. The Ramani Mahindra showroom not responding properly. I am very worried about their service because it may cause leading to future accident. I am paid loan for every month 30,000 and now am worried to pay this loan.

Nilesh Parmar

Urgent- FRUAD Complaint Against Mahindra Param Wheels LLP (Makarpura, Vadodara, Gujarat)

Overall (1 out of 5)

Customer Service (1 out of 5)

Hello Mahindra Team, I, Nilesh Parmar, reside in Makarpura, Vadodara. I am writing to express my deep frustration and concern regarding the unacceptable circumstances surrounding my car purchase at Param Wheels LLP, Plot No 986/32, GIDC, Ind. Estate, Makarpura Main Road, Vadodara 390010. On the first week of September 2024, I booked a 3XO AX5 Manual car, and throughout the process, I was in contact with your salesperson, Yamini Ministry (7069014978). She has called me and informed me that my car has booked & ready to deliver to me on my delivery date13th Nov 2024.At the end of October 2024, I received a call from Yamini informing me that my car had been allotted to me and that I should proceed with the payment. However, when I visited the showroom in the first week of November 2024 to pay the ₹1 lakh booking amount, I was informed by Sales Person Yamini that my car had been allotted to someone else. This was particularly disheartening as I had communicated multiple times that I needed the car delivered on November 13, 2024, for my daughter's birthday. I had to fight with the sales manager regarding this issue, and after long meeting with the manager, She confirmed that the car allotted to someone else would be cancelled and now reallocated to me. Today (9th Nov), Yamini updated me on the financing policy, stating that I must take a loan from Mahindra Finance only. Initially, I was informed that I can take loan & Insurance from anywhere as per my convince, Also, Mahindra finance person has given me a rate of interest rate of 9%. However, I have now been quoted an interest rate of 11%, which is unacceptable. Furthermore, Yamini is insisting that if I want the car, I must finance it through Mahindra at this increased rate. Initially, she offered me a discount of ₹15,000 at the time of booking, but now she is cancelling that discount, claiming that the price of the car has increased by ₹30,000. This contradicts her earlier statement where she indicated that the price had risen by ₹70,000 & i asked for bifurcation of Rs 70000 she is denied to provide the same. To clarify, I booked my car for ₹1,227,311, which included all expenses such as insurance and RTO fees. Now, I am being told that if I want to proceed with the purchase, I must pay an additional ₹70,000, or my car will be reallocated to someone else. I had planned to purchase the car in time for my daughter's birthday, which is a significant occasion for my family. However, at the last moment, Yamini has created unnecessary obstacles by insisting that I must finance the purchase through Mahindra only, along with mandatory insurance and all accessories from your dealership. This is simply unacceptable. I have made it clear that it is not mandatory to finance through Mahindra or to purchase insurance from the dealer, yet she refuses to acknowledge this. Instead, she continues to assert that these conditions are part of Param Wheels’ policies. This kind of inflexibility is both disappointing and unprofessional. I expect better from a reputable dealership. It is unreasonable to impose such conditions, especially when I have been a loyal customer throughout this process. I urge you to review this situation and provide me with a fair and flexible financing option that allows me to proceed with my purchase without these undue constraints. I am now being coerced into accepting conditions that were never disclosed to me at the time of booking. Yamini, along with her manager and the sales manager, is insisting that I must comply with these undisclosed conditions if I wish to receive the car in time for this significant occasion. This situation is not only unfair but also deeply frustrating, as I feel that your team is taking advantage of my circumstances. I am attaching the booking offer and the quote provided by the Mahindra finance representative for your reference. It is clear from these documents that the terms I am being forced to accept were never part of our initial agreement & not mentioned anywhere in booking offer. I am being coerced into accepting financing and insurance terms that were never disclosed at the time of my booking. This lack of transparency and integrity is unacceptable, especially as I am trying to secure a vehicle for my daughter’s birthday on November 13th. Sales Person Yamini, she has failed to provide the necessary information regarding the car purchase process and has not been transparent in her dealings with me. Moreover, I was pressured by her to comply with demands that seem unreasonable, especially given that my daughter's birthday is approaching on November 13, 2024. This situation has created a sense of urgency that is not aligned with a positive customer experience I strongly urge you to take immediate action to rectify this situation. It is unacceptable for your team to exploit customers who have planned important events around their vehicle delivery. As it stands, I will have no choice but to cancel my booking, which would unfortunately spoil my daughter's birthday celebration next week, I have requested Yamini to refund my booking amount but she denied that my booking amount will not refund at the moment, will try to refund after 15 days if possible with deduction of charges. Fraudulent practices at the Mahindra Param Wheels LLP showroom located in Makarpura, Vadodara. The following individuals have been involved in unethical behavior and are exploiting customers: Yamini Mistry (Sales Executive) Mahindra In House (Finance Lady) Vishal (Sales Lead/Manger) R. J (Sales Lead/Manager) These representatives are creating deceptive situations during the final stages of the purchasing process and are attempting to charge customers extra fees for their personal profit. This behavior is unacceptable and undermines the trust and integrity expected from a reputable dealership. I urge you to investigate this matter immediately to protect current and future customers from similar fraudulent practices. If this situation is not resolved promptly and to my satisfaction, I will have no choice but to escalate this matter and file a case in consumer court for fraud. It is disheartening to see such practices in a reputable establishment, and I urge you to take strong action against those involved to prevent further exploitation of customers.

D S Electricals

Mahindra service center don't work proper services

Overall (1.5 out of 5)

Quality of service or product (1 out of 5)

Affordability (2 out of 5)

our Vihicle No JH05DF-3822 don't problem solving our service center,

SUPRIYA MUKHERJEE

SERVICING

Sir, I have purchased a Bolero Neo N10 car in April 2024.Total Km covered as on 15/10/2024 is 2486 Km .On 15/12024 during running condition it has been observed that OBD glowing at dash board. I have approached the Mahindra Service Centre near me M/s AUTO CARRIAGE PVT. LTD. for rectification. Job Card No.- RO25E001745,dated 17/10/2024 at 18:09 Expected delivery date- 18/10/2024. But till today 24/10/2024 said the problem has not been rectified for delivery.As per information from workshop advisor, workshop is still clueless regarding said defect. As the vehicle was purchased just six(6) months ago & the defect is too severe to rectify within 8 days and still persist,then it may be assumed that it is a manufacturing defect. How long shall I have to wait? Customer's suffering only after purchasing a car for six months ! I'm using a rental car whereas my 6 months old car is at Mahindra workshop with a clueless defect.May I not expect a better solution from the end of Mahindra Auto Company at earliest? I shall be very much obliged to you if you consider the matter and do the needful. Thanking you, Yours faithfully, SUPRIYA MUKHERJEE

VEDAMURTHY

Issue with XUV300

Dear, Mahindra and Mahindra I hope this message finds you well. I am writing to bring to your attention a serious issue with my XUV300, which I purchased on 12TH Dec-23 from Sireesh Auto, Rajaji Nagar Bangalore. Unfortunately, I have encountered a significant manufacturing defect that has greatly impacted the performance and safety of the vehicle and life. What happened? Last week when I took car to office as routine middle of the road suddenly felt like car lasts pick-up and it was not moving above 40KM check engine symbol started appearing on cluster and I managed to drive slowly and parked at office. When I reached office, I called the service center but unfortunately service center was not accepting any cars for services because of Vijayadashami festival closer’s and they insisted to drop off the car by 14th Oct. I left the car at office premises, and I went to my hometown by bus(I supposed to go by car that day along with my family and that day was heavy rain in Bangalore) 14th Oct they picked up the car and started doing the periodic service(2nd service,Mileage-8265km) and then notified issues. They took three days to just rectify the issue by consulting Mahindra technical team. Later they said 1)HMS Sensor 2)EAT UNIT got defected need to replace. I asked how quickly you repair it? They said parts not available anywhere in Bangalore and we need to get it from Nasik and required some time to arrange and fix it. So far, no clue what is going on and when I am going to get the car back with repaired condition. Other Issues which are noticed in last 10 Months. • Infotainment consol keep hangs and doesn’t work sometimes Concerns. I have not got proper reason for failure of components. Service team said that these kinds of components will not get defect easily but in my case it happened. What is the guarantee that these kinds of issues will not repeat in future? If anything happens in between the road it is a safety concern. I have lost confidence in that machine because of past experience, I had credibility towards Mahindra and Mahindra but now it faded. Authorized service personnel itself took 3 days to rectify the issue! I am worried about future issues. Will you guys assure me on writing that this will not happen again? Because this is safety hazard and anything can happens on the road. Service center coordinator says you need to run the car on highways to keep engine nice and warm instead of driving within the city!! This car built for only highway road usage?? Not for city ride?? OEM should have tested for all the conditions, right? Should I shift my home next highway only because of I am having Mahindra diesel car? Is it make sense ? Below are the details of the Car. • Car Model: XUV300 W8O DS BS6 MT • Chassis No- P2F52755 • VIN: MA1NM2EW1P2F52755 • Purchase Date: 12TH Dec,2023 • Dealer: Sireesh Auto, Rajaji Nagar,Bangalore-560010 Here I request you guys to access this issue and recall the machine and initiate the refund. I need proper disposal action on this in writing and solution needed on this. Kind regards. Vedamurthy B.M

Mahindra

Tero yara auto riksha

Service kara kara kar tak chuck hai par theek nhi ho rha hai darbhanga bihar me service theek se nhi karta hai

Ashok Gopal

Sep 14, 2024

Mahindra team- please help. Paid 47K on July 12, to Zulaikha dealer, to extend shield warranty- no action yet.

Dear Mahindra team, Chennai Mahindra dealer 'Zuaikha' request me to pay for extending shield warranty and I paid 47K. Till today my account in 'with you hamesha' shows inactive. Please activate it.

Jai Chand

Very disappointed service network and TAT of the Mahindra

Affordability (1 out of 5)

Dear Mahindra Service Team, Still no action has been taken by Mahindra team, no call form customer service. I'm very disappointed with Mahindra or Mahindra's aid or service. Fortunately, all of my faith has been betrayed. I purchased the Bolero Neo N10 in 2023 because I trusted the Indian brand and its dependability. Owner Name Vehicle Number Model Chassi Number M&M Dealership Nature of Complain Jai Chand HP13A 7009 Bolero Neo N-10 MA1NA2XZXP6A27714 Snow View Mahindra, Kamarhati, Solan, HP 1. Urea Consumption High 2. Shoker Leakage 3. Diesel Filter Issue I've been receiving complaints about shocking leaks and urea consumption since last year. Even after multiple visits to the dealership, nothing is being done to address my problem. My complaint was filed on February 14, 2024, and they added urea at 10 000 km (20 L), 17 000 km (10 L), 21 000 km, and now 23 000 km (with only 5 L of urea left). This explains in clear terms how daily urea consuption is rising and how this puts a strain on users and customers. Additionally, they only have a 16-liter supply of urea in stock at dealership, so they load the car to the same level, which results in another low urea alarm. Please double-check the vehicle's service history at your end and as per customer satisfaction level is low (CRM rating by customer is low). Regards Jai Chand

Sharad johri mob 9319966847

Service issue

Dear concern, i had purchased Mahindra bolero neo in the month of Oct 2023 before 9 months. Again & again I have getting an issue. 1st time I was getting a signal in meter & issue resolved at the time of 1st service. Before 7 or 8 days again vehicle meter was signalling some engine related issue then I send the vehicle in service centre & they confirmed that some urea related & wiring issue & filled 10 liter urea at that time issue resolved. Before 2 days again reflected a warning signal then I parked the vehicle at home & today send for service station now the service staff is saying that some nab sensor issue & asking for 18k experience for this . I am unable to understand these type of issues in new vehicle. I was using a car last 14 years but never been got these type of issues. Purchased Mahindra vehicle 1st time and getting very bad experience. How your staff can say for so expensive part or something that dogs & cats can scratch these strings .I want a free cost resolution of this issue otherwise I will not picked the vehicle from dealership service centre they can keep this car with them.

Ram kumar pathak

Aug 20, 2024

Complaint regarding not returning the bolero car booking amount

I, Ram Kumar Pathak, am a resident of Narsighpur. I had booked a new Mahindra Bolero Star Automobiles branch narsinghpur on the date 20/06/24 mentioned by me during the booking. I was told by them that your booking is 100% refundable. I have applied for refund but till now there has been no response from the dealer.

bharat motors udyog

Aug 13, 2024

complaint for not getting poper answer from your team.

i had purchased a mahindra pickup 1.3 last 3 months back. and i had some problem regarding engine symbol in meters . i went to your showroom 15days back and they told me, we will give you in 2,3 days. and around 15days gone, i never get a satisfying reply and how i wil manage to pay my emi. pls suggest me how i will manage to pay my emis. and i used to hire pickup from outside daily and pls help me sir..i will suggest you eveyone pls dont buy mahindra pickup atlest from bhiwani.

Kamal Muchan

Aug 12, 2024

Poor and Not listen properly complaint(Seeking for response and solution from 2022

Dear Mahindra Team, After long period of waiting for write analysis and root cause of problem in my vehicle in early Km and report some very critical problem which impact functionally as KM increasing Problem 1 : Wheel Alignment problem on 1st service within 1500 km and Vehicle Pulling AS WE ALL KNOW VERY WELL BOTH PROBLEM IMACT ON FUNCTIONALLY ON LONG TERM RUNNING BUT DEALER NOT LISTEN AND DOING PROPER ANLYSSIS AND FIND ROOT CAUSE HE SAYS HUMARI ALINGMNET MACHINE OUT OF SERIVCE HAI AND NOT LISTEN MY PROBLEM THIS PROBLEM IMPACT IS FRONT WHEEL WORN OUT HEE IS THE ROOT CAUSE OF AND IMAPCT OF THIS PROBLEM WHIHC IS THE PART OF SERVICE MANAGER (ASHISH) and DEALER ENGINER AND SERVICE TEAM (MIGHTY MAHINDRA ) THIS IS MY UNLUCK MY VOICE IS NOT LISTEN AND IGNORE BY BOTH OF THEM HERE IS IMAPCT AND ANLAYSSI MAJOR ROOT CAUSE OF WHEEL ALIGMENT AND VEHICLE PULLING IMPACT There could be a few reasons why a vehicle is pulling to one side while driving: 1. Tire Pressure Imbalance - If one or more tires have significantly lower air pressure compared to the others, it can cause the vehicle to pull in that direction. Make sure all tires are properly inflated to the manufacturer's recommended PSI. 2. Alignment Issues - If the wheels are not properly aligned, it can cause the vehicle to drift or pull to one side. This may require an alignment adjustment by a mechanic.(SAME I FACE IN VEHICLE ) 3. Suspension Problems - Worn or damaged suspension components like shocks, struts, or ball joints can affect the vehicle's stability and cause pulling. This may need inspection and replacement of faulty parts. 4. Uneven Brake Pad Wear - If the brake pads on one side are wearing down faster than the other, it can create a pulling force. Inspect the brake system and replace pads/rotors as needed.(Same problem i face i alarm both dealer and ASHISH IS ABOUT IT ON 1500 Km AGAIN 120000 KM AND THAN 15000 KM BUT THEY DIDNT KNOW THE FACT AND DUE TO IGNORANCE OR LACK OF KNOWALDGE OF PROBLEM SOLOVING AND FIND OUT THE ROOT CAUSE RESULT IN LONG TERM IS MY BOTH BRAKE PADS ARE WORN OUT AND DISC PLATE BEND /FRONT WHEEL START WORN OUT KNOW BOTH DEALER AND SERVCE ENGINEER PUT THE REASON ON MY DRIVING SKILL AND USSAGE DUE THIER UNCAPBILITY AND NOT PROPER ANLAYSSIS ) 5. Improper Loading - Uneven weight distribution in the vehicle, such as having heavy items loaded only on one side, can contribute to a pulling sensation. I'd recommend having a mechanic inspect the vehicle to diagnose the specific cause and make any necessary repairs or adjustments to get the vehicle driving straight again. Let me know if you have any other questions! SORRY TO SAY THAT THAT OF ANALYSIS AND ROOT CAUSE REQUIRED FROM DEALER AND SERVICE ENGINEER BUT UNFORTUNATELY THIS IS MISSING Problem 2 :Some possible reasons for black carbon deposits/residue coming from the front wheels could include: 1. Worn or glazed brake pads - Over time, the brake pads can wear down and leave black carbon deposits on the rotors and wheels. This is normal to some degree, but excessive deposits may indicate the pads need replacement.(Same i reported on 1st service and 2nd service ) 2. Contaminated brake pads - If the brake pads get contaminated with oil, grease, or other substances, it can cause the pads to produce more black carbon when braking. 3. Warped or damaged brake rotors - If the brake rotors are warped, grooved, or otherwise damaged, it can cause increased pad wear and more black residue.(same i reported on 1st and 2nd serive ) 4. Overheating brakes - Frequent heavy braking, such as on long downhill sections, can cause the brakes to overheat and accelerate pad and rotor wear, leading to more black carbon. This level analysis done by dealer and service manager but unfortunately they didn't do that rather than they go for fact they finger out on driving skill, and normal in Mahindra vehicle Dear PLZ AGAIN RELOOK ON REPLY AND RESPONSE OF YOUR IT VERY EASY AND NORMAL TENDENCY OF DEALERS AND SERVICE MANAGER TO MAKE CULPITE CUSTOMER AND HIDE THEIR NEGLIGENCE . I AM NOT COMPLAINT FIRST TIME FOR SAME PROBLEM I RAISED COMPLIANT ON REGULAR BASES BUT ANLYSSIS PART WAS MISSING EVERY TIME BUT KNOW DEALER GO AS PER RULE AND POLICY . WHAT IS POLICY OF MAHINDRA IF VEHICLE DAMAGED AND CUSTOMER VOICE IGNORED AND CUSTOMER LOSS OF VEHICLE AND PART DAMAGED DUE TO NEGLIGENCE AND INCOMPETENCE OF DEALER AND SERVICE TEAM I NEED COMPLETELY PART REPLACED AND GET NEW AND WARRANTY TO BE CONTINUED I AM SEEKING FOR RESPONSE FROM MAHINDRA from 2022 ??

govt

Apr 30, 2024

EXTREMELY POOR SERVICE BY MAHINDRA

I sent my car to KONCEPT MAHINDRA, B-24, OKHLA INDUSTRIAL AREA FOR REGULAR SERVICING. I HAVE THE FOLLOWING TO COMPLAIN:- 1. THE REP THERE WAS ONLY INTERESTED IN CHANGING PARTS AND CARRYING OUT OTHER SERVICES LIKE ANTI REPELLANT POLISH AND OTHER SUCH ISSUES WHICH WERE COST INTENSIVE AND NOT IN THE SERVICE I WANTED. I FINLALLY PAID ALMOST RS 18000 FOR THE SERVICE. HOWEVER, MY CAR WAS RETURNED TOTALLY DIRTY AND NOT SO MUCH AS BASIC WASH AND CLEANING. WHEN I COMPLAINED, I WAS TOLD THAT SOMEONE WILL COME HOME THE NEXT DAY. NO PROG ON THAT. 2. I WANTED THE NAV SYS OF THE CAR UPDATED. HOWEVER, THE REP KEPT SAYING THAT THEY DONT HAVE THE CONCERNED PERS AND IT WILL TAKE TIME OR TO LEAVE THE CAR OVERNIGHT. FINALLY, THEY AGREED TO DO IT. THOUGH I AM NOT SURE OF IT. 3. I WAS TOLD THAT ONE COOLANT PIPE WAS LEAKING AND NEEDS REPLACEMENT FOR RS 800. I AGREED. LATER ON I WAS TOLD THAT WHILE DOING SO ANOTHER PART MAY GET DAMAGED. ON ASKING THE PRICE I WAS TOLD RS 20,000. I TOLD THEM NOT TO CHANGE A PART COSTING RS 800 WHICH MAY DAMAGE ANOTHER ONE COSTING 20,000 (YES 20000), WHEN THE COOLING SYSTEM WAS WORKING FINE. THEY WERE NOT VERY HAPPY ABOUT IT THOUGH AND IT SHOWS IN THE LACK OF INTEREST IN OTHER SERVICE WHICH THEY PROVIDED. 4. I HAD ASKED THEM TO CHECK THE FRONT BRAKE PADS AND THEY SAID THAT IT NEEDS REPLACEMENT AND I AGREED TO IT. I WAS QUOTED RS 5100 OR SO FOR THE SAME. I AGREED. LATER WAS TOLD THAT I HAVE TO PAY ADDITIONAL APPROX RS 1500 FOR USE OF LATHE MACHINE FOR THE SAME AND I HAD TO PAY. 5. OVERALL, I HAD A HARROWING EXPERIENCE AND FELT LIKE AN ATM MACHINE WITH THE COMPANY ONLY WANTING TO MAXIMISE THEIR PROFIT WITHOUT PROVIDING THE SERVICES DESIRED. MY CAR WITH LESS THAN 28000KM MILEAGE WAS IN GREAT SHAPE WITH EXCELLENT SERVICE SUPPORT EARLIER, I AM NOT SURE IT WILL PERFORM IN A SIMILAR MANNER AFTER THIS SERVICE. FRANKLY, I AM THINKING OF GETTING IT CHECKED AGAIN TO ASSURE MYSELF THAT IT IS IN GOOD CONDITION. REGARDS. MANOJ RURIA

Rishabh Bhatt

Apr 29, 2024

Complaint Regarding Poor Service of Newly bought vehicle and Unacceptable Behavior by Dealer Staff – VC Motors Ruma Kanpur.

Dear Concern, I hope this email finds you well. I am writing to express my deep dissatisfaction with the service I have received for my newly bought Mahindra Scorpio at your dealership – VC Motors, as well as the unacceptable behaviour exhibited by their staff. I bought a Scorpio on 9 Feb, 2024 from VC Motors, Ruma, Kanpur - UP78 HQ4811 After some days following issues came into observation: AC of vehicle was not cooling properly, its seats were shaking and the bidding of Windshield mirror was eradicating. On first service, when I brought my vehicle to them, despite having made an appointment in advance, the service was not only delayed but also executed inadequately and extra money was charged from me for pick and drop by the executive. The same issue occurred at second and third service and my problem was not resolved. The issues of my vehicle which I raised were not thoroughly addressed even after the third service, and the quality of workmanship was far below the standard I expected from Mahindra. Furthermore, I was appalled by the unprofessional and disrespectful behaviour of your staff during my all visits - there is no one to listen to the queries. Their attitude was dismissive, and they showed a blatant lack of regard for customer satisfaction. Such behaviour is simply unacceptable and tarnishes the reputation of Mahindra as a reputed automotive brand. As a loyal customer who has chosen Mahindra for its reliability and customer service, I am deeply disappointed by this experience. I urge you to take immediate action to rectify the situation. This should include: • Conducting a thorough investigation for the poor service and resolve my vehicle issues by service – Poor cooling of Ac, improper seat shaking issues and Windshield mirror’s bid uprooting. • Taking appropriate disciplinary action against the staff members found responsible for misconduct. • Provide me with a detailed explanation of the steps you will take to ensure that such incidents do not occur in the future. • Offering compensation for the inconvenience and frustration caused by this ordeal, such as a complimentary service or maintenance package. I trust that you will address this matter with the seriousness it deserves and take proactive measures to uphold the standards of excellence that Mahindra is known for. Please respond to this email at your earliest convenience to acknowledge receipt of my complaint and provide a timeline for resolution. Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution. Sincerely, Rishabh Bhatt +91 83540XXXXX Mahindra Scorpio, Black UP78 HQ4811 Vehicle holder: Vikas Bhatt

Basu

Apr 25, 2024

Not follow the rules and regulation

We required company rules and regulations because the local dealer said we would do the tractor registration and take fees, but they did not follow the guidelines.

Shivendra Singh gurjar

Apr 15, 2024

Not service satisfaction

Maine 2 month pahle pichhale gate ka kaam karaya tha jiska glass ki rabar nikal Rahi hai ye kesi service hai 😡😡

Complainthub Desk

Dear Shivendra, if you have any complaints regarding Mahindra, call the helpline number 18002096006 or email customercare@mahindra.com. For more help or to escalate the matter to higher authorities, read the given instructions in the above post.

Mahindra Customer Care: How to Register a Vehicle Complaint to Mahindra & Mahindra Limited?

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Poor and Not listen properly complaint(Seeking for response and solution from 2022

EXTREMELY POOR SERVICE BY MAHINDRA

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