Madhya Pradesh Madhya Kshetra Vidyut Vitaran Company Ltd (MPMKVVCL) is owned by the state government of Madhya Pradesh. Central zones and districts of Madhya Pradesh get electricity services from MPMKVVCL as it is an electricity distribution company. It works under Madhya Pradesh State Electricity Corporation Limited (MPSECL).
MPMKVVCL is divided into many circles and provides electricity services to the customers. Customers can visit circle zones to get electricity services and also can get redressal of their complaints related to any issues occurring in electricity supply.
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Official Details of MPMKVVCL
| MPMKVVCL Official Website | mpcz.in |
| Customer Care Number of MPMKVVCL | 1912 0755-2551222 |
| WhatsApp Number | +917552551222 |
| Local/Regional Helpline Numbers | View Helpline Numbers |
| Register Online Complaint | Register |
| Pay Online Electricity Bill | Pay Now |
| WhatsApp bill Alert | Register Now |
| Solar Rooftop Scheme | Apply Now |
| MPMKVVCL APP | Android | iOS |
| Social Media | Twitter | Facebook |
MPKVVCL Circles and Zones in Central Madhya Pradesh to Electricity Services:
- Betul
- Bhopal City
- Bhopal Rural
- Guna
- Gwalior City
- Hoshangabad
- Morena
- Bhind Circle
- Gwalior Circle
- Shivpuri Circle
- Raisen
- Rajgarh
- Sehore
- Sheopur
- Vidisha
Get redressal of complaints related to electricity supply or connection services in the central zone of Madhya Pradesh. Issues can be:
- Electricity Supply disruption in your area, power outage, supply off
- Failure of transformer
- New Connection application issue
- Any issue in the electricity bill of MPMKVVCL (complaints related to payment (online/offline mode)
If any customer wants to lodge a complaint related to electricity issues or problems in any other services provided by MPMKVVCL then they can call on helpline numbers. Toll-free customer care helpline numbers of MPMKVVCL are available below in the tables, you can directly call from here. All the helpline numbers are verified by Complaint Hub.
The facility for online complaints is also available. You can lodge an online complaint on the official portal of MPCZ about the issues related to electricity services by MPMKVVCL. To lodge an online complaint, visit the links of the complaint form that is provided below in the tables. All portals and links are verified by Complaint Hub and trusted to lodge grievances.
| MPMKVVCL Electricity Complaint Resolution Time | Immediate (24×7) or May take 5 to 30 working days (Depending on the issue) |
| Grievance Redressal Fee: | No Charges (₹0/-) |
Customer Care Helplines of MPMKVVCL to Lodge Complaints of Electricity Services in Central Zone of Madhya Pradesh
Call on the verified toll-free customer care helpline numbers of MPMKVVCL to lodge complaints about the electricity supply Off, disruption in electricity power services in your area, or any other complaints that come in central zones of Madhya Pradesh.
Click on the helpline numbers and call instantly to get redressal of your grievances as soon as possible.
MPMKVVCL Electricity Customer Care Helpline Numbers to Lodge Complaint:
| MPMKVVCL Complaint Number | 1912 0755-2551222 |
| WhatsApp Number | +917552551222 |
| Local Electricity Sub-Station Helpline Numbers | Click to contact |
| New Connection Customer Support | +916232043243 |
Trusted Source – 1. MPCZ
Lodge Online Electricity Complaint to Electricity Board of MPMKVVCL on the Offical MPCZ Portal
Customers of MPMKVVCL can lodge an online complaint about concerns related to issues in getting any service of electricity. Visit the official MPCZ portal by linking to the complaint form that is provided below for the customers.
Follow the steps to lodge a successful complaint:
Step 1: Visit the link provided below.
Step 2: Choose a complaint Category: 1. Billing System or 2. Power Supply
Step 3: Choose your region (Rural or Urban), Enter the identification Number (Connection Number)
Step 4: Fill out the required information and submit the application form after uploading the supportive documents
Step 5: Keep the complaint reference number to track the status of your electricity complaint of MPMKVVCL
If you are not satisfied with the services of MPMKVVCL Electricity Board and have any serious issues, can lodge a grievance to the Consumer Grievance Redressal Forum(CGRF) under Madhya Pradesh Electricity Regulatory Commission.
Links of MPMKVVCL to lodge an online complaint about electricity issues:
| Register Online Complaint | Register Complaint |
|---|---|
| Track Complaint Status | From Track Status Page |
| Lodge Online Grievance | Lodge Grievance Now |
| Apply for New Electricity Connection | Apply Now |
Lodge a Grievance to Consumer Grievance Redressal Forum, CGRF, Central Madhya Pradesh
If your complaint is not resolved within the given time or unsatisfied with the resolution of the MPMKVVCL. You can approach the Consumer Grievance Redressal Forum, Central Madhya Pradesh and lodge a grievance with the required information in the given format.
Address: MP Madhya Kshetra Vidyut Vitaran Co. Ltd., Bhopal
Phone: Chairman – 0755-2747352
Follow the below steps:
Step 1: Fill out the application form: Click to open the form
Step 2: Submit the form by choosing the issue of electricity services and keep the reference number to track the status
Step 3: Wait for 45 days to get a response.
Step 4: If your complaint is not resolved within 45 days or unsatisfied with the resolution of the CGRF, you can approach the Electricity ombudsman, Madhya Pradesh Electricity Regulatory Commission.
You can file a petition to the Electricity Ombudsman by writing an application within 30 days of a response from the CGRF.
- Download Petition Form: Download (Hindi)
Submit it to the below address or send it by post with supportive documents along with a copy of the application form that was submitted in the CGRF.
- Address: – OFFICE OF ELECTRICITY: OMBUDSMAN, “Metro Plaza”, 5th Floor, E-5, Arera Colony, Bittan Market, Bhopal – 462016
- Phone: 0755-2463271
- Fax: 07552981055
Frequently Asked Questions (FAQ) about the MPMKVVCL
Q. What are the electricity customer care helpline numbers of MPMKVVCL?
A. Customers of the MPMKVVCL can register complaints of electricity issues on the helpline numbers. You can call on 1912, 0755-2551222 this customer care number or can WhatsApp on +917552551222 to lodge your complaint.
Q. How can I get a New MPMKVVCL Electricity Connection?
A. To get a new electricity connection you can apply by visiting mpcz where you can choose Online LT services for low voltage transmission (1-20 KW) or select Online HT services for High Transmission (>50KW). Fill out the application form with the required information and documents and submit it. Note down the reference number.
Q. What are the documents required for the new connection of MPMKVVCL, Central Madhya Pradesh?
A. Required documents to get a new electricity connection of MPMKVVCL:
For LT Services:
-
- Domestic – Proof of Address/Ownership Proof/Proof of Property
- Proof of Identity (One):
- Aadhaar Card
- Pan Card
- Passport
- Voter ID
- For Industrial Connection – Proof of Property/Business Ownership/Firm Ownership Proof or Certificate
For HT Services:
-
- Proof of ownership/certificate of partnership/certificate of property
Submit all the required documents on the online form for a new electricity connection. Keep the reference number to track the status of the application after the successful submission of the application.
Q. Where can register a complaint against MPMKVVCL if the electricity issue is not resolved?
A. If your issue is not resolved by MPMKVVCL within the given period then you can approach the Consumer Grievance Redressal Forum of Central Madhya Pradesh under the Madhya Pradesh Electricity Regulatory Commission (MPERC). You can follow the instructions to lodge a grievance that is given above.
Q. Where can file a petition against the decision of the Consumer Grievance Redressal Forum (CGRF), MPMKVVCL?
A. You can file a petition against the decision of the Consumer Grievance Redressal Forum (CGRF) to the Electricity Ombudsman Office, Madhya Pradesh Electricity Regulatory Commission if the issue is not resolved within 45 days by CGRF. Follow the above-given instructions and details to file a successful petition.
Q. How can I track the status of the ongoing/scheduled outage of power by MPMKVVCL in Central Madhya Pradesh?
A. You visit Urja Mitra of MPMKVVCL to track the electricity power ongoing/scheduled outage status. Choose the location of your region and select a substation to check the status of the electricity supply.
