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MSEDCL – Electricity Board Helpline Number and File Online Electricity Complaint to Maharashtra State Electricity Distribution Company Limited, CGRF, and Electricity Ombudsman of Maharashtra

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MSEDCL logo
Maharashtra State Electricity Distribution Company Limited (MSEDCL), source – mahadiscom.in

About MSEDCL: Maharashtra State Electricity Distribution Company Limited (MSEDCL) is incorporated under the Companies Act, 1956 on 31 May 2005. MSEDCL is registered as an electricity distribution licensee under the Electricity (regulation) Act, 2003. It provides electricity distribution services all over Maharashtra. MSEDCL (Mahavitran) is owned by the State Government of Maharashtra and comes in the category of a public sector company.

MSEDCL is the largest electricity distribution company in India and Asia. It has more than 2.70 crores of customers and 70000+ employees that operate this company. MSEDCL can generate 33755 MW of electricity. It serves more than 41 thousand villages and 457 towns that come under 16 zones and 147 division offices of MSEDCL.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Many customers face issues with the electricity services that are provided by MSEDCL. Some don’t know how to register complaints about these electricity issues. MSEDCL has provided various customer care helplines & complaint numbers to redress your grievances and problems.

Use the below Official Details of MSEDCL (Mahavitran) to register complaints & redress your electricity issues and get other services.

Official Details of MSEDCL (Mahadiscom) for Complaints with the Electricity Board (EB) and Services:

Official Website of MSEDCL www.mahadiscom.in
MSEDCL Electricity Complaint Numbers 1912 / 19120
18001023435
18002333435
E-mail customercare@mahadiscom.in
Online Payment Helpdesk helpdesk_pg@mahadiscom.in
Local Consumer Facilitation Centre (Helpline Numbers) Click Here
Other Helpline Numbers of Mahavitran Click here
Online Complaint to MSEDCL Register
Mahavitran Mobile App Android | iOS
Social Media Twitter | Facebook | Youtube

If the Complaint is not Resolved by MSEDCL, Approach:

Consumer Grievance Redressal Forum, MSEDCL Lodge Grievance
Electricity Ombudsman, Maharashtra File Petition

Services of Electricity Board, Mahavitran:

Consumer Web Self Service Register
New Electricity Connection Apply Now
New Electric Vehicle Charging Portal Apply Now
Pay Online Electricity Bill Pay Now
Prepaid Meter Connection Services Click Here
Prepaid Meter E-mail Support prepaid_support@mahadiscom.in
Tariff Charges Calculator Calculate Here
Shri Vilasrao Deshmukh Abhay Yojana Apply Now
Electric Vehicle Charging Station Incentive Apply Now

You can call on these helpline numbers or can register online complaints about the issues of power supply, new connection or any other. If your issue is not resolved by MSEDCL, you can approach the higher authorities. Let us try to know the procedure and steps to resolve the issue successfully.

Table of Content:

List of Circles & Divisions of MSEDCL:

Circles & Divisions of MSEDCL Electricity Board (EB) in Maharashtra to provide electricity services and resolve complaints of electricity issues.

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  • Ganesh Khind (Pimple – Saudagar)
  • Rasta Peth
  • Amravati
  • Nagpur
  • Nanded
  • Baramati
  • Kalyan
  • Nashik
  • Kolhapur
  • Vasai
  • Vashi
  • Thane
  • Kotharud
  • Satara
  • Sangali
  • Ahmednagar
  • Chandrapur
  • Akola
  • Latur
  • Dombivali
  • Solapur
  • Bhandup
  • Bhandara
  • Shivajinagar
  • Ulhasnagar
  • Virar
  • Aurangabad
  • Beed
  • Buldhana
  • Dhule
  • Gondia
  • Hingoli
  • Jalna
  • Malegaon
  • Nandurbar
  • Osmanbad
  • Palghar
  • Pen
  • Pune
  • Rastrapeth
  • Ratgiri
  • Ratnagiri
  • Sangli
  • Sindhudurg
  • Vashem
  • Yavatmal

You can approach one of your regional circles and its division to get the electricity services of Mahavitran. If you are facing any issues, you can also register complaints at your regional circle. It will be resolved by the department concerned with the MSEDCL of that region.

Now, you will know the helpline numbers and details of the online complaint portals where you can resolve your issue.

How to Register an Electricity Complaint to MSEDCL (Mahavitran) in Maharashtra?

MSEDCL (Maharashtra State Electricity Distribution Company Limited) has provided various options to register complaints about the issues of electricity in the concerned region. You can resolve your issue by using these options.

Complaint Redressal Fee & Time by MSEDCL:

Complaint Registration fee No Fee (Nil)
Redressal Time Immediate (24×7) or up to 2 Months

Preliminary Complaint Registration to Mahavitran:

  • Toll-free customer care helpline numbers, E-mail of Electricity Boards of MSEDCL
  • Online complaints on the portal of MSEDCL
  • Approach to the Regional Office (Offline)

If your complaint or issue is not resolved by MSEDCL within the given time, or unsatisfied with the redressal of the electricity complaint. You can lodge a grievance to the higher authorities that will redress your complaint.

If Complaint is not Resolved, Lodge Grievance to:

  • Consumer Grievance Redressal Forum, MSEDCL (Mahavitran)
  • Electricity Ombudsman, (MERC) Maharashtra

Let us know the instructions and procedure to resolve the issue successfully. Follow the steps and important instructions that are available in the sections below.

MSEDCL Electricity Customer Care Number

Customers can register their complaints on the toll-free customer care helpline numbers of the MSEDCL. Mahavitran has provided various helplines for their customers to resolve issues the electricity. Use these helplines & complaint numbers and get a faster redressal of your issues. from the respective Electricity Board You can also e-mail your complaints.

MSEDCL Electricity Customer Care Numbers:

MSEDCL Electricity Helpline Numbers 1912 / 19120
MSEDCL State Customer Care Numbers 18001023435
18002333435

Procedure:

  • Call on the above-given customer care helpline numbers
  • Tell your issue to the concerned customer care executive.
  • After successful registration of your electricity complaint, get the complaint reference number
  • Use this complaint number to track the status of your complaint
  • Visit: Track complaint status
Related:

Register an Online Electricity Complaint to MSEDCL

Customers can register an online complaint about the issues with the electricity services of MSEDCL. You can follow the instructions and procedures that are provided below.

Procedure:

  • Visit: Register online complaint to MSEDCL
  • Enter Consumer Number – Account details will be available
  • Enter the Landmark and city/village address
  • Select service request major type – Select the category of the issue
  • Select the service request type (Optional)
  • Now, select the service request sub-type
  • Now, enter the request details – provide the description of the issues of the electricity services with facts.
  • Click the ‘Generate OTP’
  • Submit the OTP from your phone
  • Submit it and note down the complaint number to track the status of your request
  • Visit: Track complaint status

Note – If your issue is not resolved by MSEDCL (Mahavitran), you can lodge a grievance to CGRF, (MSEDCL) Maharashtra. If further your issue is not resolved approach the electricity Ombudsman, Maharashtra.

Lodge Grievance to Electricity Consumer Grievance Redressal Forum (CGRF), MSEDCL

Electricity Consumer Grievance Redressal Forum takes the cases that were not resolved by the MSEDCL. It redresses the grievances under the Electricity (regulation) Act, 2003 and customers of MSEDCL can lodge grievances with the concerned office of the CGRF.

You will have to follow the 3 tiers to lodge grievances and can get the redressal of the electricity issues.

  1. Integrated Grievance Redressal Cell (IGRC)
  2. Consumer Grievance Redressal Forum (CGRF)
  3. Electricity Ombudsman, Maharashtra

We will know each department and the procedure to lodge a grievance. Follow the instructions and other details.

Integrated Grievance Redressal Cell (IGRC)

Details of Grievance Redressal Fee & Time:

Grievance Redressal Fee No Fee (Nil)
Acknowledgement Time 5 Days
Redressal Time 3 Months

Instructions:

  • The complaint must be filed within 2 years of the cause of action or issue
  • The application must be in the given format (Download from the below link)
  • Provide the complaint reference number of the previous complaint to MSEDCL
  • Submit the supportive documents as proof
  • Attach a copy of the latest electricity bill

Procedure:

  • Write an application on an A4-size white sheet.
  • Mention the following information in the application:
    • Name of the Consumer
    • Full Address, Mobile no, E-mail
    • Nature of the connection
    • Name of the distribution office of MSEDCL
    • Details of the complaint that you raised
    • Brief Description of the issue about the electricity services with the facts
    • Nature of the relief that you expect from IGRC
    • Attach and mention the list of the enclosed supportive documents
    • Provide signature and date
  • Take a copy of all the attached documents and applications to keep to yourself.
  • Submit the application form and attached documents to your concerned IGRC office by post or visit the address of the office
  • You can get the details of the Office address of IGRC from the list below.
  • After the successful submission of your application, please take the acknowledgement number to track the status of your grievance & future reference.

Details of the Office Address, E-mail, and Phone No. of Regional IGRC Offices:

1. IGRC, Vashi

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE OFFICE VASHI SECTOR. 17, PLOT NO 5, NEAR ABYUDAY BANK, NEW MUMBAI – 400703.
Phone No: 022-27890174
E-mail: sevashi@mahadiscom.in
Google Map: Get directions

2. IGRC, Bhivandi (Franchise of Torrent Power)

Address: OFFICE OF GENERAL MANAGER, TORRENT POWER 3rd
FLOOR, RK BUSINESS CENTRE, KALYAN NAKA, BHIVANDI.
Phone No: 02522-248972
E-mail: sebhiwandi@ho.mahadiscom.in
Google Map: Get directions

3. IGRC, Thane

Address: SUPERINTENDING ENGINEER, MSEDCL, URBAN CIRCLE
OFFICE, NEAR ADM BLDG, 2ND FLOOR, OPP
PASSPORT OFFICE, THANE M.I.D.C., THANE (W) – 400604.
Google Map: Get directions
Phone No: 022-25829154
E-mail: sethane@mahadiscom.in

4. IGRC, Kalyan – I

Address: SUPERINTENDING ENGINEER-I, MSEDCL, TEJASHRI
BLDG JAHANGIR MAIDAN KARNIK ROAD, KALYAN – 421301.
Google Map: Get directions
Phone No: 0251-2328283
E-mail: sekalyan1@mahadiscom.in

5. IGRC, Kalyan – II

Address: SUPERINTENDING ENGINEER-II, MSEDCL, CIRCLE
OFFICE, TEJESHRI BLDG, 3RD FLOOR, JHANGIR
MAIDAN, KARNIK ROAD, KALYAN – 421301.
Google Map: Get direction
Phone No: 0251-2327384
E-mail: sekalyan2@mahadiscom.in

6. IGRC, Pen

Address: SUPERINTENDING ENGINEER, MSEDCL, OFFICE OF 22
KV S/STN ANTORE ROAD PEN DIST. RAIGAD-402107.
Google Map: Get direction
Phone No: 02143-252099
E-mail: sepen@mahadiscom.in

7. IGRC, Vasai

Address: SUPERINTENDING ENGINEER-II, MSEDCL, DEEPSHRI
BLDG, 2ND FLOOR, NAVGHAR VASAI ROAD, VASAI (E) – 401202.
Google Map: Get direction
Phone No: 0250-2391143
E-mail: sevasai@mahadiscom.in

8. IGRC, Palghar

Address: SUPERINTENDING ENGINEER-II, MSEDCL, PALGHAR –
MANOR ROAD, JUNA PALGHAR, PALGHAR- 401404.
Google Map: Get direction
Phone No: 02525-252135

9. IGRC, Ratnagiri

Address: SUPERINTENDING ENGINEER, MSEDCL, NEW ADM
BLDG, RATNAGIRI NACHARE ROAD, RATNAGIRI – 415639.
Google Map: Get direction
Phone No: 02352-222049
E-mail: seratnagiri@mahadiscom.in

10. IGRC, Sindhudurg

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE OFFICE
SINDHUDURG, MIDC AREA, VENGURLA ROAD, DIST, –
SINDHUDURG, KUDAL – 416520.
Google Map: Get direction
Phone No: 02362-223521
E-mail: sesindhudurg@mahadiscom.in

11. IGRC, Kolhapur

Address: SUPERINTENDING ENGINEER, MSEDCL,
ADMINISTRATIVE BLDG, TARABAI PARK, KOLHAPUR – 416003.
Google Map: Get direction
Phone No: 02312650583
E-mail: sekolhapur@mahadiscom.in

12. IGRC, Sangli

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, VISHRAMBAUG, SANGALI – 416415.
Google Map: Get direction
Phone No: 02332301744
E-mail: sesangli@mahadiscom.in

13. IGRC, Beed

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE OFFICE
BEED, N. K. PLAZA JALNA ROAD, BEED – 431122.
Google Map: Get direction
Phone No: 02442226279
E-mail: sebeed@mahadiscom.in

14. IGRC, Latur

Address: SUPERINTENDING ENGINEER, MSEDCL, VIDYUT
BHAVAN, OLD POWER HOUSE, SALE GALLI, LATUR – 413512.
Google Map: Get direction
Phone No: 02382245329
E-mail: selatur@mahadiscom.in

15. IGRC, Osmanabad

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, OSMANABAD, ADMINISTRATIVE BLDG,
SOLAPUR ROAD, OSMANABAD – 413501.
Google Map: Get direction
Phone No: 02472227552
E-mail: seosmanabad@mahadiscom.in

16. IGRC, Ahmednagar

Address: SUPERINTENDING ENGINEER, MSEDCL, VIDUT
BHAVAN STATION ROAD, AHMEDNAGAR- 414001.
Google Map: Get direction
Phone No: 0241-2324604
E-mail: seahmednagar@mahadiscom.in

17. IGRC, Nashik (Urban) Circle

Address: SUPERINTENDING ENGINEER, MSEDCL, PROSPER
PARK, 2ND FLOOR, MADHUMILAN MANGAL
KARYALAYA BLDG, SHINGADA TALAV, NASIK PUNE
ROAD, NEAR VEER BAPU GAIDHANI FIRE BRIGADE, NASHIK – 422001.
Google Map: Get direction
Phone No: 02532308003
E-mail: senskurban@mahadiscom.in

18. IGRC, Nashik (Rural)

Address: SUPERINTENDING ENGINEER, MSEDCL, VIDYUT
BHAVAN, NASHIK ROAD, NASHIK – 422101.
Google Map: Get direction
Phone No: 0253-2462491 / 0253-2462495
E-mail: senskrural@mahadiscom.in

19. IGRC, Ganeshkhind

Address: SUPERINTENDING ENGINEER, MSEDCL
(GANESHKHIND), ADM BLDG, 1ST FLOOR, RASTA PETH, PUNE – 411011.
Google Map: Get direction
Phone No: 020-25630057
E-mail: seganeshkhind@mahadiscom.in

20. IGRC, Pune (Rural) Circle

Address: SUPERINTENDING ENGINEER, MSEDCL,
ADMINISTRATIVE BLDG, RASTA PETH 3RD FLOOR,
BLOCK NO, 301, PUNE – 411011.
Google Map: Get direction
Phone No: 020-26137248
E-mail: seprc@mahadiscom.in

21. IGRC, Rasta Peth

Address: SUPERINTENDING ENGINEER, MSEDCL, URBAN CIRCLE
OFFICE, RASTA PETH, 1ST FLOOR, BLOCK NO 204, PUNE – 411011.
Google Map: Get direction
Phone No: 020-26138578
E-mail: serastapeth@oh.mahadiscom.in

22. IGRC, Baramati

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, VIDYUT CORNER, PENCIL CHOWK, BARAMATI – 421302.
Google Map: Get direction
Phone No: 02112-243443
E-mail: sebaramati@mahadiscom.in

23. IGRC, Satara

Address: SUPERINTENDING ENGINEER, MSEDCL, NEW
ADMINISTRATIVE BLDG, KRISHANAGAR CAMP, SATARA – 415001.
Google Map: Get direction
Phone No: 02162-244563
E-mail: sesatara@mahadiscom.in

24. IGRC, Solapur

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, NEW ADMINISTRATIVE BLDG, MORARJI PETH, SOLAPUR – 413001.
Google Map: Get direction
Phone No: 0217-2727126
E-mail: sesolapur@mahadiscom.in

25. IGRC, Amravati

Address: SUPERINTENDING ENGINEER, MSEDCL, VIDUT
BHAVAN, 2ND FLOOR, SHIVAJINAGAR, AMRAVATI
CAMP, AMRAVATI – 444603.
Google Map: Get direction
Phone No: 0721-2663640
E-mail: seamaravati@mahadiscom.in

26. IGRC, Yavatmal

Address: SUPERINTENDING ENGINEER, MSEDCL,
ADMINISTRATIVE BUILDING, FIRST FLOOR ARNI
ROAD, YAVATMAL – 445001.
Google Map: Get direction
Phone No: 07232-242318
E-mail: seyavatmal@mahadiscom.in

27. IGRC, Nagpur (Rural)

Address: SUPERINTENDING ENGINEER, MSEDCL, VIDYUT
BHAVAN, GROUND FLOOR, KATOL ROAD, NAGPUR – 440013.
Google Map: Get direction
Phone No: 0712-2591065
E-mail: senrc@mahadisocm.in

28. IGRC, Nagpur (Urban)

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, NAGPUR, PRAKASH BHAVAN, LINK ROAD,
GADDI GUDAM, SADAR, NAGPUR – 440001.
Google Map: Get direction
Phone No: 0712-2540426
E-mail: senuc@mahadiscom.in

29. IGRC, Nagpur distribution franchise (SNDL)

Address: AFO OFFICE NEAR KASTURCHAND PARK GROUND, RBI
SQUARE CIVIL LINE NAGPUR – 440001.
Google Map: Get direction
Phone No: 0712-2567190
E-mail: dfnagpur@mahadiscom.in

30. IGRC, Wardha

Address: SUPERINTENDING ENGINEER, MSEDCL, VIDYUT
BHAVAN, FIRST FLOOR ADM. BLG., NEAR BORGAON,
OCTROI NAKA, DIST. WARDHA, WARDHA – 442001.
Google Map: Get direction
Phone No: 07152-250243
E-mail: sewardha@mahadiscom.in

31. IGRC, Hingoli

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, HINGOLI, VIDYUT BHAVAN, NEAR BUS STAND, HINGOLI – 431513.
Google Map: Get direction
Phone No: 02456-222614
E-mail: sehingoli@mahadiscom.in

32. IGRC, Parbhani

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, PRABHANI, ADMINISTRATIVE BUILDING,
JINTOOR ROAD, PRABHANI – 431401.
Google Map: Get direction
Phone No: 02452242500
E-mail: separbhani@mahadiscom.in

33. IGRC, Nanded

Address: SUPERINTENDING ENGINEER, MSEDCL, VIDYUT
BHAVAN, NEW MONDHA, NANDED – 431602.
Google Map: Get direction
Phone No: 02462-286905
E-mail: senanded@mahadiscom.in

34. IGRC, Jalna

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, JALNA, CHANAKAYA COMPLEX NO- 2,
KOCHERI ROAD, OLD JALNA, JALNA – 431203.
Google Map: Get direction
Phone No: 02482-235914
E-mail: sejalna@mahadiscom.in

35. IGRC, Aurangabad (Urban)

Address: SUPERINTENDING ENGINEER, MSEDCL, OLD POWER
HOUSE AURANGABAD ROAD, AURANGABAD – 431001.
Google Map: Get direction
Phone No: 02402240122
E-mail: seabdurban@mahadiscom.in

36. IGRC, Aurangabad (Rural)

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, DR. AMBEDKAR ROAD, AURANGABAD – 431001.
Google Map: Get direction
Phone No: 0240-2351082
E-mail: seabdrural@mahadiscom.in

37. IGRC, Jalgaon

Address: SUPERINTENDING ENGINEER, MSEDCL, VIDYUT
BHAVAN, AJANTA ROAD, OLD INDUSTRIAL ESTATE, P.
B. NO. 30, JALGAON – 425003.
Google Map: Get direction
Phone No: 0257-2210901
E-mail: sejalgaon@mahadiscom.in

38. IGRC, Nandurbar

Address: SUPERINTENDING ENGINEER, MSEDCL, INDIRA
GANDHI VYAPARI SANKUL, GIRI VIHAR COLONY,
NANDURBAR- 425412.
Google Map: Get direction
Phone No: 02564-232300
E-mail: senandurbar@mahadiscom.in

39. IGRC, Dhule

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, DHULE P.B.BOX NO. 133, SAHYADRI BLDG,
ANAND NAGAR, DEOPUR, DHULE – 424002.
Google Map: Get direction
Phone No: 02562-222741
E-mail: sedhule@mahadiscom.in

40. IGRC, Chandrapur

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, CHANDRAPUR, VIDYUT BHAVAN, BABUPETH,
CHANDRAPUR – 442403.
Google Map: Get direction
Phone No: 07172-225056
E-mail: sechandrapur@mahadiscom.in

41. IGRC, Gadchiroli

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE OFFICE
GADCHOROLI, SHRI YAVALB BLDG, RAMPUR CAMP
AREA NEAR SHIVAJI MAHAVIDYALAYA, GADCHOROLI – 442601.
Google Map: Get direction
Phone No: 07132-233115
E-mail: segadchiroli@mahadiscom.in

42. IGRC, Buldhana

Address: SUPERINTENDING ENGINEER, MSEDCL, VIDUT
BHAVAN, CHIKHALI ROAD, BULDHANA – 443001.
Google Map: Get direction
Phone No: 07262-243492
E-mail: sebuldhana@mahadiscom.in

43. IGRC, Washim

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE OFFICE
WASHIM, OPPOSITE DOORDARSHAN KENDRA, WASHIM – 444506.
Google Map: Get direction
Phone No: 07252-234266
E-mail: sewashim@mahadiscom.in

44. IGRC, Akola

Address: SUPERINTENDING ENGINEER, MSEDCL, VIDUT
BHAVAN, RATANLAL PLOTS, AKOLA – 444005.
Google Map: Get direction
Phone No: 0724-2434475
E-mail: seakola@mahadiscom.in

45. IGRC, Gondia

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, GONDIA, OLD POWER HOUSE, RAM NAGAR, GONDIA – 441601.
Google Map: Get direction
Phone No: 07182-253242
E-mail: segondia@mahadiscom.in

46. IGRC, Bhandara

Address: SUPERINTENDING ENGINEER, MSEDCL, CIRCLE
OFFICE, BHANDARA NAGPUR ROAD, VIDYUT BHAVAN, BHANDARA – 441904.
Google Map: Get direction
Phone No: 07184-25211
E-mail: sebhandara@mahadiscom.in

Source – Need More Information? Visit: IGRC details

You can visit your nearest circle or can post your complaints to the concerned address of the IGRC office of MSEDCL.

Note – If your issues with the electricity services are not resolved or unsatisfied by the redressal or final decision of the MSEDCL for the complaints that you have registered to the customer care executive, online portal or IGRC. You can lodge a grievance to the CGRF of your zone concerned.

To know the details & procedure follow the given instructions step by step and get the redressal of your complaint.

Electricity Consumer Grievance Redressal Forum, MSEDCL

Electricity Consumer Grievance Redressal Forum takes the cases under the Electricity (regulation) Act, 2003 and Electricity Consumer Act, 2004. Every customer of MSEDCL can lodge a grievance if their complaints are not resolved by the MSEDCL officials in the given time.

Follow the instructions, procedure and steps to resolve your complaint successfully without any concerns.

Grievance Redressal Fee & Time by CGRF, MSEDCL (Maharashtra):

Grievance Redressal Fee No Fee (Nil)
Redressal Time 2 Months
Acknowledgement Time 5 Days
Grievance Submission Time Within 60 Days

Instructions:

  • The application must be written in the given format of CGRF (From below, Download – Schedule A Form)
  • Must attach the prescribed documents and proof of the complaint
  • The grievance must be lodged within 60 days after the expiry of IGRC redressal time or getting the final decision of IGRC.
  • The case will not be accepted if the same case is pending in any court or tribunal or an order has already been passed.
  • Please provide genuine and valid proof to get faster redressal of your complaint

Required Documents:

  • Connection Number and Certificate
  • Copy of the complaint application that was submitted to IGRC of your regional office
  • Copy of complaint reference number and acknowledgment number
  • Application form as per the format of CGRF
  • Document proof of the electricity issue and monetary loss (If any)
  • Any other facts and supportive documents

Procedure:

  1. Download CGRF application form format: Download
  2. Take the printout of the application form
  3. Carefully fill out the following information:
    1. Name of the Consumer
    2. Address of the Consumer – Write address, e-mail, and mobile number
    3. Particulars of Connection and Consumer Number – Write the type of connection and consumer number from your bill
    4. Name of the Distribution Licensee – MSEDCL
    5. Details of the grievance, facts that support the grievance – Write down the issue and complaint details that you face and not resolved by the concerned departments (Mention facts and proof)
    6. Nature of relief – Write down the type of relief that you expect from the CGRF form and also mention if you have any monetary loss.
    7. List of the enclosed documents – Mention all the listed documents with the page number
    8. Sign the declaration form and write the name in block letters
    9. Nomination – Mention the nominee if you want to represent a person on behalf of you other than an advocate. Provide your detail and the representee’s detail and sign the nominee form.
  4. Attach all the supportive documents with the application form of CGRF.
    Note Take a copy of all the attached documents and application and keep it to yourself
  5. Submit the application form and documents to the concerned zonal office of CGRF of MSEDCL in Maharashtra or send it by post to the concerned office of your zone.
  6. Use the given official address of CGRF below to submit your grievance form.

Official Address, Phone no., and E-mail of CGRF, (MSEDCL) Maharashtra:

1. CGRF, Bhandup Zone

Address: Consumer Grievance Redressal Forum, MSEDCL,
Bhandup Zone, Vidhyut, Ground floor, Near
Asian Paint, L.B.S.Marg, Bhandup, Mumbai – 400078.
Google Map: Get direction
Phone: 022-25664314
E-mail: cgrfbhandupz@mahadiscom.in

2. CGRF, Kolhapur Zone

Address: Consumer Grievance Redressal Forum, MSEDCL,
Kolhapur Zone, Adm.Bldg., Tarabai Park, Kolhapur-416003.
Google Map: Get direction
Phone: 02312666001 / 02312666002
E-mail: cgrfkolhapur@mahadiscom.in

3. CGRF, Nashik Zone

Address: Consumer Grievance Redressal Forum, MSEDCL,
Nashik Zone, First Floor, 115 to118,
Kharbanda Park, Dwarka Circle, Nashik.
Google Map: Get direction
Phone: 02536526484 / 02532591031
E-mail: cgrfnsk@rediffmail.com

4. CGRF, Konkan Zone

Address: Consumer Grievance Redressal Forum, Konkan Zone,
Ratnagiri, New Adm.Bldg., Nachane Road, Ratnagiri-415639.
Google Map: Get direction
Phone: 02352-222026
E-mail: cgrfratnagiri@mahadiscom.in

5. CGRF, Latur Zone

Address: Consumer Grievance Redressal Forum, Latur Zone,
Old Power House, Sale lane, Latur – 413512.
Google Map: Get direction
Phone: 02382-250634
E-mail: eecgrflatur@gmail.com

6. CGRF, Aurangabad Zone

Address: Consumer Grievance Redressal Forum,
Aurangabad Zone, Vidhyut Bhawan,
Dr. Babasaheb Ambedkar Marg, Aurangabad – 431001.
Google Map: Get direction
Phone: 0240-2336172
E-mail: cgrfaz11@gmail.com

7. CGRF, Amravati Zone

Address: Consumer Grievance Redressal Forum, Amravati Zone,
Vidyut Bhawan, Shivaji Nagar,
Camp Area, Amravati – 444603.
Google Map: Get direction
E-mail: eecgrfamtz@mahadiscom.in

8. CGRF, Pune Zone

Address: Consumer Grievance Redressal Forum,
925, Kasaba Peth, Administrative Building, 2nd floor,
Pune-411011.
Google Map: Get direction
Phone: 020-24570520
E-mail: cgrfpune@mahadiscom.in

9. CGRF, Nanded Zone

Address: Consumer Grievance Redressal Forum,
Nanded Zone, “Vidyut Bhavan”, Annabhau Sathe Square,
Nanded – 413602.
Google Map: Get direction
Phone: 02462-284004
E-mail: eecgrfnanded@gmail.com

10. CGRF, Nagpur Zone

Address: Consumer Grievance Redressal Forum, Nagpur
Zone, Prakash Bhawan, Link Road, Gaddi Gudam,
Sadar, Nagpur-440001.
Google Map: Get direction
Phone: 07122551298 / 07122551295 / 07122556318
E-mail: cgrfnuz@mahadiscom.in

11. CGRF, Kalyan Zone

Address: Consumer Grievance Redressal Forum, Kalyan Zone,
Behind Tejashree Bldg., Jahangir Maidan,
Karnik Road, Kalyan – 421301.
Google Map: Get direction
Phone: 02512328283 / 02512210707
E-mail: cgrfkalyan@yahoo.co.in

12. CGRF, Gondia Zone

Address: Consumer Grievance Redressal Forum, Gondia Zone,
33 kV sub-station, Suryatola, Gondia – 441601.
Google Map: Get direction
E-mail: cgrfgondia@mahadiscom.in

13. CGRF, Chandrapur Zone

Address: Consumer Grievance Redressal Forum,
Chandrapur Zone, Ground Floor, Vidyut Bhavan,
Babupeth, Ballarshaha Road, Chandrapur – 442403.
Google Map: Get direction
Phone: 07172-2022198
E-mail: cgrfchandrapur@mahadiscom.in

14. CGRF, Baramati Zone

Address: Consumer Grievance Redressal Forum, Baramati Zone,
“URJA BHAVAN”, Bhigwan Road, Baramati – 413102.
Google Map: Get direction
Phone: 02112-2334065
E-mail: cgrfbaramati1@gmail.com

15. CGRF, Akola Zone

Address: Consumer Grievance Redressal Forum, Akola Zone,
Vidyut Bhawan, Ratanlal Plot, Ground Floor,
Durga Chowk, Akola – 444005.
Google Map: Get direction
Phone: 07242434475 / 07242434477
E-mail: cgrfakola@mahadiscom.in

16. CGRF, Jalgaon Zone

Address: Consumer Grievance Redressal Forum, Jalgaon Zone,
Vidyut Bhavan, Old MIDC, Ajantha Road,
Jalgaon-425003.
Google Map: Get direction
Phone: 0257-2272990
E-mail: cgrfjalgaonzone@gmail.com

These are the Official address and details of the CGRF, MSEDCL (Maharashtra). You can approach these official addresses with the application to get the redressal of the grievances.

Source – Need More Information? Visit: CGRF office details

If your grievance is not resolved by CGRF in the given time or not satisfied with the final decision of the CGRF. You can file a petition to Electricity Ombudsman, (MERC) Maharashtra. Follow the below instructions to file a successful petition.

File Petition to Electricity Ombudsman, (MERC) Maharashtra

The Electricity Ombudsman works according to the Electricity (regulation) Act, 2003, and is regulated by Maharashtra Electricity Regulatory Commission (Consumer Grievance Redressal Forum and Electricity Ombudsman), Regulation 2006.

If your grievance is not resolved within 60 days or as specified by the concerned CGRF office or unsatisfied with the final decision of the CGRF. You can file a petition to the Electricity Ombudsman of MERC (Maharashtra).

Petition Filing Fee & Resolution Time of Electricity Ombudsman, Maharashtra:

Petition Filing Fee No Fee (Nil)
Deposit of case hearing (Refundable) As Prescribed by Board
Case Redressal Time 60 Days
Acknowledgment Receipt Time 5 Days

Maharashtra Electricity Regulatory Commission (MERC) has provided two offices for two different zones of Maharashtra to handle the cases of electricity distribution licensees by the Electricity Ombudsman.

Electricity Ombudsman Office Zones of MERC:

  1. Mumbai
  2. Nagpur

CGRF Circles that come under these zones of Electricity Ombudsman, MERC:

1. Mumbai:

  • Bhandup
  • Kalyan
  • Kolhapur
  • Nasik
  • Pune
  • Konkan
  • Mumbai

2. Nagpur

  • Amravati
  • Aurangabad
  • Latur
  • Nagpur

Let us try to understand the instructions, procedures, and steps to file a petition easily to the concerned authority. Follow the below information and use it to redress your grievance.

Instructions:

  • The petition must be filed within 60 days after the final decision of the CGRF or the grievance is not resolved within the given time.
  • The case should not be pending in any court
  • The petition will not be accepted if the order was already passed
  • Provide sufficient cause and documents

Required Documents:

  • Filled Application form for representation of the case
  • Copy of the application form that was submitted to the CGRF office
  • Copy of the complaint reference number
  • Copy of the supporting documents and connection details
  • Details of the nominee with signature
  • Latest electricity bill of MSEDCL
  • Any other documents that support your case

Procedure:

  1. Download the application form to file a petition: Download
  2. Fill out the following information on the application form:
    1. Write the subject in the application form or a separate form.
    2. Fill in the name of the consumer
    3. Full address, pin code, mobile number, and e-mail
    4. Provide the name and address of the Distribution licensee
    5. Write the name and address of the CGRF forum for the final decision
    6. Provide particulars of connection and consumer No (Specify the nature of the connection)
    7. Date of the submission of the grievances to the CGRF form
    8. Enclose a copy of the grievance form that was submitted
    9. Provide the subject matter of the representation
    10. Provide the details of the representation and facts that support the complaint
    11. If the final decision of the CGRF is received, enclose it with the reason for the unsatisfaction
    12. Nature of relief – Write the type of relief that you expect from the Electricity Ombudsman
    13. Mention if you have any monetary loss and demand compensation
    14. Mention the list of the enclosed documents
    15. Provide the signature of the declaration form and write the name in capital letter
  3. Make 3 copies of all the documents and application form
    Note – Take a copy of all the documents and applications to keep yourself
  4. Send it to the concerned electricity Ombudsman Office or submit it by yourself.

Source – Need More Information? Visit: Electricity Ombudsman MERC

File Online Petition to Electricity Ombudsman, MERC:

  1. Visit: File e-petition to MERC
  2. Choose the type of representation – Organization, Individual, Employee (of any registered company), or Advocate
  3. Fill out the required information
  4. Upload the required documents
  5. Accept the undertaking and save the information

Procedure to file e-petition:

  1. Visit: Login e-filling portal
  2. Log in using the user details & password
  3. General Information Form – Fill in all the details of the petitions
  4. Save the form and note down the reference number
  5. Fill out the other details:
    1. Respondent Details
    2. Related Petitions
    3. Identical Petitions
    4. Asset Details
    5. Attachment – Upload the documents
    6. Summary and other details
  6. Upload all the related documents
  7. Pay the petition fee through the online payment mode
  8. Submit the complaint successfully
  9. Note down the diary Number to track the petition
  10. Take the printout of the submitted form and payment receipt
  11. After acceptance of the petition, you will get notified by e-mail

Source – Need More Information? Visit: e-filing of petition MERC

Contact Details and Address of Electricity Ombudsman, Maharashtra

Use the address below of the Electricity Ombudsman of your Zone to file the petition.

1. Electricity Ombudsman, Mumbai

File Online Representation: File petition Now

Address: Office of the Electricity Ombudsman (Mumbai)
Maharashtra Electricity Regulatory Commission,
606 – 608, 6th Floor, Keshva Building,
Bandra Kurla Complex, Bandra (East), Mumbai – 400051.
Phone: 02226592965, 02230680528
E-mail: electricityombudsmanmumbai@gmail.com
Website: www.mercombudsman.org.in

2. Electricity Ombudsman, Nagpur

Address: Plot No.27 to 30, R002, Universal Meadows,
Near Purushottam Bazar, New Sneh Nagar,
Opp. Hotel Radisson Blu, Wardha Road, Nagpur – 440013.
Phone: 07122022198, 07123576106
E-mail: ombudsmanngp@gmail.com
Website: www.electricityombudsmannagpur.org.in

3. Maharashtra Electricity Regulatory Commission, Maharashtra:

Address: Maharashtra Electricity Regulatory Commission
World Trade Centre, Centre No.1,
13th Floor, Cuffe Parade,
Colaba, Mumbai – 400005.
Phone: +912222163964, +912222163965, +912222163969
E-mail: mercindia@merc.gov.in
Website: www.merc.gov.in

Source – Need More Information? Visit: Proceeding before the electricity ombudsman

If you are not satisfied with the final decision of the Electricity Ombudsman, you can approach the High Court of Maharashtra against MSEDCL.

How to Apply Online for New Electricity Connection of MSEDCL in Maharashtra?

MSEDCL has provided a portal and online application form to apply for the new electricity connection. You can follow the instructions and procedure to get the new connection of MSEDCL in Maharashtra.

New Connection Approval Time & Fee:

Connection Approval Time 7 to 15 Days
Tariff Charges Click Here

Required Documents:

For Residential/ Commercial/ Industrial Purposes:

  • Proof of ownership or occupancy of premises (only one of the below lists)
    • Ownership/occupancy certificate issued by the statutory body or competent authority
    • Ownership document/ tax or lease issued by the local authority
    • For tenets – leave & license or lease agreement with the owner’s NOC
    • In Quarter (Government premises) – Allotment letter of its authority
    • In the slum area – If none of the above documents is available, provide an affidavit on Rs. 200/- stamp paper.
  • Identity Proof (Only One)
    • Voter Id
    • Collector/ Government Authorized photo id
    • Aadhar card
    • Pan card
    • Driving License
    • Passport
  • Document required for these categories (If applicable)
    • SC /ST Caste certificate
    • BPL certificate

Note – 1. Submit the required permission from the statutory and regulatory authority
2. For Industrial connection, the following additional documents are required
a) Industrial registration/ DIC certificate
b) a Separate sheet for load profile

For Agricultural Purposes:

  • Proof of Address (Essential documents)
    • 7/12 extract (Mention borewell/ well, if these are on the same land)
  • Other Documents (If applicable)
    • NOC from the concerned department (in dark water shade area only)
    • If agricultural land/ water pump/ well is shared, submit NOC with shareholder details
    • SC/ST certificate

Source – Need More Information? Visit: Documents required by MSEDCL

Follow the procedure below to apply the online new electricity connection of MSEDCL.

Procedure:

  • Visit: Apply now for a new MSEDCL connection
  • Scroll down and fill out the general information
  • select the type of connection – non-industrial, industrial, Agricultural, Bulk connection, or electric vehicle charging station
  • Select consumer category – LT or HT supply
  • Service requested – select permanent or temporary
  • Fill out the applicant’s details
  • Address at which connection is required
  • Provide the Billing details
  • Provide details of requested load, and contract demand in KW and KVA
  • Select the supply type – single or three phase
  • Enter the place and generate OTP
  • Enter OTP and submit it.
  • Note down the application number or reference number to upload documents and track status
  • Visit: Upload here documents
  • Upload the required document and submit it
  • Pay the application fee after approval of the connection
  • Visit: Track the status of the new connection

Source – Need More Information? Visit: Web self-service (WSS) help MSEDCL

Resolve These Electricity Issues

List of the Issues of Electricity:

  • Power Supply Failure:
    • Supply failed – Due to Phase, the Total Area
    • Cable fault
    • Line – Live cable snapped
    • Pole – Supply disconnected, Fell down
    • Transformer – Burnt and Failed
    • Underground service cable fault
    • 11kv, 22kv – Overhead line breakdown
    • 415 volt – Overhead line breakdown
    • Light Fluctuation
    • Line – Bunched, Tree branches touching, twisted
    • Transformers – Cable, Flames, Lugs, Smoke, sparking issue
    • Voltage – Blinking, Dim supply, fluctuation, high issue
    • DT/Pillar Box – Sparking, Cable, Lugs, Bus bar burnt
  • Electricity Billing:
    • High Bill Charges
    • Late Bill Receipt
    • Average bill
    • Low bill
    • Meter Reading – correction, not taken,
    • Non-receipt of bill
    • Unbilled consumer since the connection
    • Wrong bill
    • VM (Vidarbha Marathdwada Subsidy)
    • Powerloom Subsidy
    • Textile Subsidy
  • Other issues:
    • Meter stuck up/stop
    • Pole-leaning, shock
    • Meter – burnt, not functioning (no display)
    • Theft related complaints
    • Transformer – Oil leakage
    • Streetlight
    • Accident – Human fatal, Animal fatal, Non-fatal, Others
    • DT/Pillar Box – Unlocked
    • Underground service cable line – lugs
    • Other complaints
    • Fraud SMS
  • Inquiry:
    • Billing-related
    • Other Enquiry

These are the issues that possibly can be resolved by the MSEDCL. You can register complaints about any issue with electricity services.

Frequently Asked Questions about MSEDCL

Q. What are the customer care helpline numbers of MSEDCL?
A.
Toll-Free customer care numbers of MSEDCL are 1912 / 19120, 18001023435, and 18002333435 where customers of MSEDCL can register complaints about the issue of electricity services.

Q. Where can I lodge a grievance if my issue is not resolved by MSEDCL?
A. Customers can lodge grievances to the Integrated Grievance Redressal Cell of your circle of MSEDCL. If not resolved at IGRC, you can approach the Electricity Consumer Grievance Redressal Forum (CGRF), MSEDCL. The procedure and details are provided in the above section.

Q. How can I track the status of the ongoing or scheduled power supply outage?
A. You can visit “Urja Mitra MSEDCL” to track the status of the ongoing or scheduled electricity power supply in your region. Select your circle to check the status of the power supply.

Q. How can I pay online the electricity bill of MSEDCL?
A. Customers of MSEDCL can pay the electricity bill of MSEDCL using these options:

If you are facing any issues with the payment of the bill, e-mail – helpdesk_pg@mahadiscom.in

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You can message us directly from our Contact Us page or mail us at SUPPORT - help.complainthub@gmail.com. We will respond to you with the procedure and guidance for your issues to get a faster resolution.

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