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TANGEDCO – Know Customer Care Numbers, Register Online Electricity Complaint to Tamil Nadu Generation and Distribution Corporation Limited, TNEBLTD

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Tamil Nadu Generation and Distribution Corporation Limited, TNEBLTD, source – tangedco.gov.in

About TANGEDCO: Tamil Nadu Electricity Board (TNEB) is owned by the State Government of Tamil Nadu and was established on 1 July 1957 under the Electricity (Supply) Act, 1948. In 2010, TNEB was restructured according to Electricity Act, 2003 into Tamil Nadu Generation and Distribution Corporation Limited (TANGEDCO); TNEB Limited; Tamil Nadu Transmission Corporation Limited (TANTRANSCO). TANGEDCO serves as an electricity distribution public unit in Tamil Nadu. It distributes and provides electricity services in all villages and cities of Tamil Nadu.

TANGEDCO has a capacity of 18,732.00 MW and more to generate and distribute power. More than 270 lakh consumers are getting electricity services in the 26 districts of Tamil Nadu. Its electricity distribution centres are divided into about 44 circles in Tamil Nadu state.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

But customers many times face issues and problems related to the electricity services. Many of them don’t know the procedure and details of the helplines of TANGEDCO (tnebltd) to register complaints. So, they have to struggle to get redressal of their issues of electricity services.

Circles and Divisions of TANGEDCO (TNEBLTD) in Tamil Nadu:

  • Coimbatore (Metro/North/South)
  • Chengalpattu
  • Chennai (Central/West)
  • Chennai (North/South)
  • Cuddalore
  • Dharmapuri
  • Dindigul
  • Erode
  • Gobi
  • Kallakurichi
  • Kancheepuram
  • Kanyakumari
  • Karur
  • Krishnagiri
  • Madurai
  • Mettur
  • Nagapattinam
  • Namakkal
  • Nilgiris
  • Palladam
  • Perambalur
  • Pudukkottai
  • Ramnad
  • Salem
  • Sivagangai
  • Thanjavur
  • Theni
  • Thiruvarur
  • Tirunelveli
  • Tirupattur
  • Tiruppur
  • Tiruvannamalai
  • Trichy
  • Tuticorin
  • Udumalpet
  • Vellore
  • Viluppuram
  • Virudunagar

So, you can register electricity complaints on the official toll-free customer care helpline numbers of TNEB Limited. Also, customers can register online complaints on the portal of TANGEDCO.

The Complaint Redressal Fee & Time by TANGEDCO:

Complaint Redressal Fee No Fee (Nil)
Redressal Time of Grievances Immediate (24×7) or up to 3 months

Tips – If the complaint is not resolved, can approach CGRF and Electricity Ombudsman, Tamil Nadu. To know the verified helpline numbers and other details, check the official details below.

Electricity Complaint Helplines of TANGEDCO and TNEB LTD

TANGEDCO has provided various options to register complaints about the electricity services. Consumers of TNEBLTD can use these methods to get faster redressal of complaints.

Chart flow of Procedure for the Redressal of the Complaint by TANGEDCO:

Chart flow of procedure for the redressal of complaint by TANGEDCO
source – tnerc.gov.in

TANGEDCO has provided various official toll-free customer care numbers, WhatsApp numbers and helplines to register complaints. You can approach the customer care executive and resolve the electricity issues. Call the verified helpline numbers below and resolve the complaint.

Toll-Free Customer Care Numbers and Helplines of TANGEDCO (tneb) for Electricity Complaints:

TANGEDCO Electricity Complaint Numbers 1912
+919498794987
WhatsApp Number +919445850811
Regional Circle Contact Numbers Click to contact

Tips – If unresolved or unsatisfied with the final order then you can approach the CGRF Forum, TANGEDCO.

Register Online Electricity Complaint to TANGEDCO

TANGEDCO & TNEBLTD has provided an online portal to register online electricity complaints. Use the below information and procedure to register online complaints about electricity issues.

Important Links of TANGEDCO to Register Online Electricity Complaint to TNEDB LTD:

Register Online Complaint Register
Mobile App Android | iOS
Social Media Twitter | Facebook

Procedure:

  • Visit the above link.
  • Enter your mobile number and click on sent OTP. Enter OTP and submit it.
  • Fill out the required information.
  • Submit it and note down the reference number to track the status.

Note – If your electricity complaint is not resolved by TANGEDCO within the given period or unsatisfied with the final decision of TNEBLTD. You can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), TANGEDCO (TN).

Online Electricity Services of TNEB:

Apply for New Electricity Connection (Tariff Charges & Other Details) Apply Now
Pay Online Electricity Bill (Quick) Pay Now
Apply for Solar Roof Top Scheme Apply Now
Register/Change Mobile Number Click Here

Lodge Grievance to Electricity Consumer Grievance Redressal Forum (CGRF), TANGEDCO (tnebltd)

Electricity Consumer Grievance Redressal Forum (CGRF), TANGEDCO takes complaints that are not resolved by TANGEDCO within the given time or are unsatisfied with the redressal. Customers can lodge grievances under the Electricity (regulation) Act, 2003 to the concerned CGRF office of your region in Tamil Nadu.

Instructions:

  • Customers can lodge grievances by two methods – 1. Manually (Offline) 2. Online
  • The grievance must be submitted within 3 months after expiry or final decision of TANGEDCO
  • The case must not be pending in any court or tribunal or the final order is not passed by the court or tribunal.

Required Documents:

  • Copy of the submitted complaint and responses by TANGEDCO (if available)
  • A copy of the latest electricity bill and personal id proof
  • Documents related to electricity issues and supportive facts.
  • Note – Keep a copy of the attached documents and application for future use.

Procedure:

  • Download the application form of CGRF to lodge a grievance: Download
  • Fill out the required information.
  • Send the original application and two copies of the application and documents to your nearest TANGEDCO electricity board office or send it by post.

Address and Contact Details of Regional CGRF Forum, TANGEDCO

I. CHENNAI DISTRIBUTION REGION / NORTH

1. CGRF, CHENNAI EDC /NORTH

2. CGRF, CHENNAI EDC/CENTRAL

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum, Chennai EDC/ Central,
    TANGEDCO (FORMERLY TNEB), MGR Salai,
    110/33/11KV Valluvar Kottam SS Complex,
    Nungambakkam, Chennai – 600034
  • Phone: 044–28224423
  • E-mail: cgrfchnc@tnebnet.org, sechnc@tnebnet.org

3. CGRF, CHENNAI EDC /WEST

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    Chennai EDC/West TANGEDCO (FORMERLY TNEB),
    33KV Thirumangalam SS Complex,
    Anna Nagar, Chennai – 600040
  • Phone: 044–26151133
  • E-mail: cgrfchnw@tnebnet.org, sechnw@tnebnet.org
II. CHENNAI DISTRIBUTION REGION / SOUTH

4. CGRF, CHENNAI EDC/SOUTH-I

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    Chennai EDC/South TANGEDCO (FORMERLY TNEB),
    110-KV SS Complex, Anna Main Road,
    K.K. Nagar, Chennai – 600078
  • Phone: 044–24715121
  • E-mail: cgrfchns@tnebnet.org, sechns@tnebnet.org

5. CGRF, CHENNAI EDC/SOUTH-II 

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    Chennai EDC/ South-II, TANGEDCO (FORMERLY TNEB),
    110 KV Complex, K.K.Nagar, Chennai – 600078
  • Phone: 044–24715126
  • E-mail: sechns2@tnebnet.org

6. CGRF, CHENGALPATTU EDC

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    Chengalpattu EDC, TANGEDCO (FORMERLY TNEB),
    130, GST Road, Opposite to New Bus Stand,
    Chengalpattu – 603001
  • Phone: 044–27423293
  • E-mail: secpt@tnebnet.org

7. CGRF, KANCHIPURAM EDC

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    Kanchipuram EDC, TANGEDCO (FORMERLY TNEB),
    Olimohamedpet, Kanchipuram – 631502
  • Phone: 044–27277508
  • E-mail: sekcpm@tnebnet.org
III. COIMBATORE DISTRIBUTION REGION

8. CGRF, COIMBATORE EDC/NORTH

9. CGRF, COIMBATORE EDC/SOUTH

10. CGRF, COIMBATORE EDC/METRO

11. CGRF, TIRUPPUR EDC

12. CGRF, PALLADAM EDC

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    Palladam EDC, TANGEDCO (FORMERLY TNEB),
    56-B, GT Building, Trichy Road,
    Coimbatore – 641664
  • Phone: 04255-251325
  • E-mail: sepldm@tnebnet.org, sepldm@tnebnet.org

13. CGRF, UDUMALPET EDC

14. CGRF, NILGIRIS EDC

IV. ERODE DISTRIBUTION REGION

15. CGRF, ERODE EDC

16. CGRF, GOBI EDC

17. CGRF, METTUR EDC

18. CGRF, NAMAKKAL EDC

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    Namakkal EDC, TANGEDCO (FORMERLY TNEB),
    Sri Krishna Complex, (Opp. to Jai Suriya Departmental Store)
    32/1, Karuppanan Street, Paramathy Road, Namakkal- 637001.
  • Phone: 04286-233333
  • E-mail: cgrfnmkl@tnebnet.org, senmkl@tnebnet.org

19. CGRF, SALEM EDC

V. MADURAI DISTRIBUTION REGION

20. CGRF, MADURAI EDC/METRO

21. CGRF, MADURAI EDC

22. CGRF, DINDIGUL EDC

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    Dindigul EDC, TANGEDCO (FORMERLY TNEB),
    Meenakshi Nayakkan Patty Post,
    Dindigul – 624002.
  • E-mail: sedgl@tnebnet.org

23. CGRF, THENI EDC

24. CGRF, RAMANATHAPURAM EDC

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    Ramnad EDC, TANGEDCO (FORMERLY TNEB),
    Rameswaram Road, Near RTO Office,
    Bharathi Nargar, Ramanadapuram – 623503.
  • Phone: 04567–230577
  • E-mail: cgrfrmd@tnebnet.org, sermd@tnebnet.org

25. CGRF, SIVAGANGAI EDC

VI. TIRUNELVELI DISTRIBUTION REGION

26. CGRF, KANYAKUMARI EDC

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    Kanyakumari EDC, TANGEDCO (FORMERLY TNEB),
    Parvathipuram, Nagercoil, – 629003,
    Kanyakumari District.
  • Phone: 04652–230160
  • E-mail: cgrfkk@tnebnet.org, sekk@tnebnet.org

27. CGRF, TIRUNELVELI EDC

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    Tirunelveli EDC, TANGEDCO (FORMERLY TNEB),
    Anna Building, Thiagaraja Nagar,
    Tirunelveli 627011.
  • Phone: 0462–2531981
  • E-mail: cgrftin@tnebnet.org, setin@tnebnet.org

28. CGRF, TUTICORIN EDC

29. CGRF, VIRUDUNAGAR EDC

VII. TRICHY DISTRIBUTION REGION

30. CGRF, KARUR EDC

31. CGRF, NAGAPATTINAM EDC

32. CGRF, THIRUVARUR EDC

33. CGRF, PUDUKOTTAI EDC

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    Pudkottai EDC, Post box No. 30,
    Near old Bus stand, TANGEDCO (FORMERLY TNEB),
    3074 East Main Road, Pudukottai 622001.
  • Phone: 04322–221853
  • E-mail: cgrfpdk@tnebnet.org, sepdk@tnebnet.org

34. CGRF, THANJAVUR EDC

35. CGRF, TRICHY EDC/METRO

36. CGRF, PERAMBALUR EDC

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    TANGEDCO (FORMERLY TNEB),
    230 KV Auto Sub-Station Campus,
    Perambalur Near Four Road, Perambalur – 621220.
  • Phone: 04328–224015
  • E-mail: cgrftryn@tnebnet.org, sepblr@tnebnet.org
VIII. VELLORE DISTRIBUTION REGION

37. CGRF, DHARMAPURI EDC

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    Dharmapuri EDC, TANGEDCO (FORMERLY TNEB),
    Salem Main Road, Opp. to Collectorate,
    Dharmapuri – 636705
  • Phone: 04342–230737
  • E-mail: cgrfdpi@tnebnet.org, sedpi@tnebnet.org

38. CGRF, KRISHNAGIRI EDC

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    KRISHNAGIRI EDC, TANGEDCO (FORMERLY TNEB),
    Old Concord School Building,
    Avathanapatti, Krishnagiri – 635001
  • Phone: 04343–292950
  • E-mail: sekgiri@tnebnet.org, sekgiri@tnebnet.org

39. CGRF, THIRUPATHUR EDC

  • Address: The Chairman, (Superintending Engineer),
    Consumer Grievance Redressal Forum,
    Thirupathur EDC, TANGEDCO (FORMERLY TNEB),
    2/4B, Balammal Colony, North Arcot District,
    Thiruppathur 635601.
  • Phone: 04179-225923
  • E-mail: cgrftpt@tnebnet.org, setpt@tnebnet.org

40. CGRF, VELLORE EDC

  • Address: The Chairman, (Superintending Engineer),
    Consumer Grievance Redressal Forum,
    Vellore EDC, TANGEDCO (FORMERLY TNEB),
    Gandhi Nagar, 10th East Main Road,
    Vellore 632006
  • Phone: 0416–2243121
  • E-mail: cgrfvl@tnebnet.org, sevl@tnebnet.org
IX. VILLUPURAM DISTRIBUTION REGION

41. CGRF, CUDDALORE EDC

42. CGRF, THIRUVANNAMALAI EDC

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    Thiruvannamalai EDC, TANGEDCO (FORMERLY TNEB),
    Vellore Road, Vengikkal Post, Thiruvannamalai – 606604.
  • Phone: 04175–233122
  • E-mail: cgrftvm@tnebnet.org, setvm@tnebnet.org

43. CGRF, VILLUPURAM EDC

44. CGRF, KALLAKURICHI EDC

  • Address: The Chairman, (Superintending Engineer)
    Consumer Grievance Redressal Forum,
    Kallakurichi EDC, TANGEDCO (FORMERLY TNEB),
    Shivaji Nagar, Lions Club Building,
    Kallakurichi – 606202.
  • Phone: 04146–240371
  • E-mail: sekri@tnebnet.org, sekri@tnebnet.org

Procedure to Lodge Online Grievance to CGRF:

  • Click- Lodge now online grievance
  • Fill out the online application form with the required document.
  • Make a PDF file of all the required documents and upload it in the attachment section of the application. PDF file size must be within 3 MB.
  • Submit it and note down the petition ID/number to track the status of the case.
  • Click– Track the online status of the grievance

Note – If your grievance is not resolved within 2 months or unsatisfied with the final order of CGRF, TANGEDCO then you can file a petition to the Electricity Ombudsman within 30 days. To know more, read the instructions and procedure in the below section.

File Petition to Electricity Ombudsman (TNERC), Tamil Nadu

Electricity Ombudsman, Tamil Nadu Electricity Regulatory Commission (Tamil Nadu) was established under the Electricity (regulation) Act, 2003 to take the cases that were not resolved or unsatisfied with the final decision/order of Consumer Grievance Redressal Forum (CGRF), TANGEDCO (TNEB).

Customers can file a petition to resolve electricity issues to the Electricity Ombudsman if they are not satisfied with the final order of CGRF, TANGEDCO or if the grievance is yet unresolved even after the expiry of the given time. Follow the instructions below and the procedure to file a petition.

Instructions:

  • The petition must be filed within 30 days after the expiry of the period or after receiving the final order by CGRF.
  • The case should not be pending in any court or higher tribunal or the final order has been not passed by the court or tribunal.

Required Documents:

  • 3 copies of the application and attached documents were submitted to CGRF, TANGEDCO
  • Attach all the documents as proof of the electricity issue
  • Mention document proof of monetary loss (if have any loss)
  • Note – Keep a Xerox copy of all the submitted applications for future reference.

Procedure:

  • Download the Electricity Ombudsman application form: Download (ENG) | Download (Tamil)
  • Take a printout and fill out the required information.
  • Attach all the above-listed documents and take 3 copies of your application form and attached documents.
  • Sent it to the address below by post or submit it by himself.
  • Note – Take a copy of the application form for future reference.

Official Contact Details and Address of Electricity Ombudsman, (TNERC) Tamilnadu

  • Address: ELECTRICITY OMBUDSMAN,
    4th Floor, SIDCO Corporate Office Building,
    Thiru Vi Ka Industrial Estate, Guindy, Chennai- 600032
  • Phone: 04429535806, 04429535816
  • E-mail: tnerc@nic.in

Instruction: If you are not satisfied with the final order of the Electricity Ombudsman, (TNERC) Tamil Nadu, You may approach the High Court of Tamil Nadu.

Issues/Problems of Electricity

These are the listed issues and problems of electricity services that can be registered with TANGEDCO & TANEBLTD.

  • Electricity Power Failure:
  • Power failure in 1 or 2 phase
  • Power outage in entire street/individual
  • Streetlight failure
  • Voltage Fluctuations:
  • Fluctuation in voltage
  • Frequent Interruption
  • High Voltage/ Low Voltage
  • Meter Complaint:
  • Meter burnt/problem
  • Meter running fast
  • No display in the meter
  • Other issues
  • Application Related Complaint:
  • Additional/ Reduction of Load
  • Agricultural Services
  • Name Transfer
  • New service connection
  • Solar net metering
  • Temporary Supply
  • Payment or Billing Complaint
  • Bill not raised
  • Billing Issue
  • Excess Billing
  • Other issues
  • Wrong Assessment
  • General Complaints
  • Fire
  • Fire in Electrical Installation
  • Fire Incidents in Cable
  • Fire Incidents in OH line
  • Fire Incidents in Transformer
  • Posting Danger to human life
  • Conductor Snapping
  • Danger to Life
  • Exposed Cables in the Ground
  • Pole Damage
  • Transformer Structure Damage
  • Water Logged
  • Theft & Malpractice

Frequently Asked Questions about TANGEDCO (tnebltd)

Q.  What are the customer care numbers of TANGEDCO (tnebltd)?
A. Customer care numbers of the TANGEDCO are 1912, +919498794987 where you can register complaints of electricity services issues.

Q. What is the WhatsApp Number of TANGEDCO?
A. WhatsApp Number of TANGEDCO is +919445850811, use it to get services of TANGEDCO.

Q. What are the required documents to apply online new electricity connection of TANGEDCO?
A. List of the required documents to apply new electricity connection of TANGEDCO:

  • Proof of Ownership:
    • The latest property tax receipt
    • Certified copy of proofs of ownership such as sale deed
    • Partition deed/gift settlement/allotment letter/computer Patta or license certificate issued by revenue department officials
    • Court judgment or recent property tax receipt.
  • Proof of Identity:
    • Pan Card
    • Voter Id
    • Ration card
    • Passport
    • Driving License
  • For more information, Visit: Required documents for new connection of TANGEDCO

Q. Where can I lodge an electricity grievance against TANGEDCO, if the complaint is not resolved by TANGEDCO?
A. If the complaint is not resolved by TANGEDCO or unsatisfied with the final decision of TANGEDCO, lodge a grievance to the Consumer Grievance Redressal Forum, TANGEDCO. Further, approach the Electricity Ombudsman, Tamil Nadu.

Q. Where can track the status of the ongoing and scheduled power outage status of TANGEDCO?
A. Customers of TANGEDCO can visit ‘Urja Mitra TANGEDCO‘ to track the ongoing and scheduled electricity power outages.

Q. Where pay the online electricity Bill of TANGEDCO?
A. Customer care visit ‘Quick Bill Pay TANGEDCO‘ to pay online electricity bills by any available options of payment gateway.

References

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User Reviews (2)

sk
suresh kumar
Apr 23, 2024

Need Meter Box Changes Request

Dear Sir/Mam, This is Suresh Kumar from Chennai - Pallikaranai.. Kindly help me to changed my meter box due to some tech error. my service No. 09-312-103-XXX Thanks & Regards
Reply
A
Aravindhan
Apr 21, 2024

6 hours mid-night power cut issue

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Hi This is Aravindhan, my native is Sivagangai Senthamil Nagar, 6 hours before power was off. I tried to ask for help, but no one responded to my call, waste fellows are working, and we are suffering because of this situation
Reply

Ratings

Overall (0.5 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)

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Dear Sir/Mam, This is Suresh Kumar from Chennai - Pallikaranai.. Kindly help me to changed my meter box due to some tech error. my service No. 09-312-103-XXX Thanks & RegardsHi This is Aravindhan, my native is Sivagangai Senthamil Nagar, 6 hours before power was off. I tried to ask for help, but no one responded to my call, waste fellows are working, and we are suffering because of this situationTANGEDCO – Know Customer Care Numbers, Register Online Electricity Complaint to Tamil Nadu Generation and Distribution Corporation Limited, TNEBLTD

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