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TANGEDCO – Know Customer Care Numbers, Register Online Electricity Complaint to Tamil Nadu Generation and Distribution Corporation Limited, TNEBLTD

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Tamil Nadu Generation and Distribution Corporation Limited, TNEBLTD, source – tangedco.gov.in

About TANGEDCO: Tamil Nadu Electricity Board (TNEB) is owned by the State Government of Tamil Nadu and was established on 1 July 1957 under the Electricity (Supply) Act, 1948. In 2010, TNEB was restructured according to Electricity Act, 2003 into Tamil Nadu Generation and Distribution Corporation Limited (TANGEDCO); TNEB Limited; Tamil Nadu Transmission Corporation Limited (TANTRANSCO). TANGEDCO serves as an electricity distribution public unit in Tamil Nadu. It distributes and provides electricity services in all villages and cities of Tamil Nadu.

TANGEDCO has a capacity of 18,732.00 MW and more to generate and distribute power. More than 270 lakh consumers are getting electricity services in the 26 districts of Tamil Nadu. Its electricity distribution centres are divided into about 44 circles in Tamil Nadu state.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

But many times customers face issues and problems related to the electricity services. Many of them don’t know the procedure and details of the helplines of TANGEDCO (tnebltd) to register complaints. So, they have to struggle to get redressal of their issues of electricity services.

Circles and Divisions of TANGEDCO (TNEBLTD) in Tamil Nadu:

  • Coimbatore (Metro/North/South)
  • Chengalpattu
  • Chennai (Central/West)
  • Chennai (North/South)
  • Cuddalore
  • Dharmapuri
  • Dindigul
  • Erode
  • Gobi
  • Kallakurichi
  • Kancheepuram
  • Kanyakumari
  • Karur
  • Krishnagiri
  • Madurai
  • Mettur
  • Nagapattinam
  • Namakkal
  • Nilgiris
  • Palladam
  • Perambalur
  • Pudukkottai
  • Ramnad
  • Salem
  • Sivagangai
  • Thanjavur
  • Theni
  • Thiruvarur
  • Tirunelveli
  • Tirupattur
  • Tiruppur
  • Tiruvannamalai
  • Trichy
  • Tuticorin
  • Udumalpet
  • Vellore
  • Viluppuram
  • Virudunagar

So, you can register electricity complaints on the official toll-free customer care helpline numbers of TNEB Limited. Also, customers can register online complaints on the portal of TANGEDCO.

The Complaint Redressal Fee & Time by TANGEDCO:

Complaint Redressal Fee No Fee (Nil)
Redressal Time of Grievances Immediate (24×7) or up to 3 months

Tips – If the complaint is not resolved, can approach CGRF and Electricity Ombudsman, Tamil Nadu. To know the verified helpline numbers and other details, check the official details below.

Electricity Complaint Helplines of TANGEDCO and TNEB LTD

TANGEDCO has provided various options to register complaints about the electricity services. Consumers of TNEBLTD can use these methods to get faster redressal of complaints.

Chart flow of Procedure for the Redressal of the Complaint by TANGEDCO:

Chart flow of procedure for the redressal of complaint by TANGEDCO
source – tnerc.gov.in

TANGEDCO has provided various official toll-free customer care numbers, WhatsApp numbers and helplines to register complaints. You can approach the customer care executive and resolve the electricity issues. Call the verified helpline numbers below and resolve the complaint.

Toll-Free Customer Care Numbers and Helplines of TANGEDCO (tneb) for Electricity Complaints:

TANGEDCO Electricity Complaint Numbers 1912
+919498794987
WhatsApp Number +919445850811
Regional Circle Contact Numbers Click to contact

Tips – If unresolved or unsatisfied with the final order then you can approach the CGRF Forum, TANGEDCO.


Register Online Electricity Complaint to TANGEDCO

TANGEDCO & TNEBLTD has provided an online portal to register online electricity complaints. Use the below information and procedure to register online complaints about electricity issues.

Important Links of TANGEDCO to Register Online Electricity Complaint to TNEDB LTD:

Register Online Complaint Register
Mobile App Android | iOS
Social Media Twitter | Facebook

Procedure:

  • Visit the above link.
  • Enter your mobile number and click on sent OTP. Enter OTP and submit it.
  • Fill out the required information.
  • Submit it and note down the reference number to track the status.

Note – If your electricity complaint is not resolved by TANGEDCO within the given period or unsatisfied with the final decision of TNEBLTD. You can lodge a grievance to the Consumer Grievance Redressal Forum (CGRF), TANGEDCO (TN).


Online Electricity Services of TNEB:

Apply for New Electricity Connection (Tariff Charges & Other Details) Apply Now
Pay Online Electricity Bill (Quick) Pay Now
Apply for Solar Roof Top Scheme Apply Now

Lodge Grievance to Electricity Consumer Grievance Redressal Forum (CGRF), TANGEDCO

Electricity Consumer Grievance Redressal Forum (CGRF), TANGEDCO takes complaints that are not resolved by TNEBLTD within the given time or are unsatisfied with the redressal. Customers can lodge grievances under the Electricity (regulation) Act, 2003 to the concerned CGRF office of your region in Tamil Nadu.

Instructions:

  • Customers can lodge grievances by two methods – 1. Manually (Offline) 2. Online
  • The grievance must be submitted within 3 months after expiry or final decision of TANGEDCO
  • The case must not be pending in any court or tribunal or the final order is not passed by the court or tribunal.

Required Documents:

  • Copy of the submitted complaint and responses by TANGEDCO (if available)
  • A copy of the latest electricity bill and personal ID proof
  • Documents related to electricity issues and supportive facts.
  • Note – Keep a copy of the attached documents and application for future use.

Procedure:

  • Download the application form of CGRF to lodge a grievance: Download
  • Fill out the required information.
  • Send the original application and two copies of the application and documents to your nearest TANGEDCO electricity board office or send it by post.

Address and Contact Details of Regional CGRF Forum, TANGEDCO

 1. Chennai North

CGRF, TNEB Circle Contact Details
Chennai EDC /North Address: Consumer Grievance Redressal Forum, TANGEDCO, 5A Block, 144 Anna Salai, Chennai – 600 002
Phone No: +914428521833
Email: cgrfchnn@tnebnet.org
Chennai EDC /Central Address: Consumer Grievance Redressal Forum, TANGEDCO, MGR Salai, 110/33/11KV Valluvar Kottam SS Complex, Nungambakkam, Chennai – 600034
Phone No: +914428224423
Email: cgrfchnc@tnebnet.org
Villupuram Distribution Region Address: Consumer Grievance Redressal Forum, TANGEDCO, 13-A Nethaji Road, Cuddalore 607 001
Phone No: +914142223793
Email: cgrfcud@tnebnet.org
Thiruvannamalai EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, Vengikkal Post, Thiruvannamalai – 606 604
Phone No: +914175233122
Email: cgrftvm@tnebnet.org
Villupuram EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, Old Power House Road, Villupuram 605602
Phone No: +914146240371
Email: cgrfvpm@tnebnet.org
Kallakurichi EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, Old Power House Road, Villupuram 605602
Phone No: +914146240371
Email: sekri@tnebnet.org

2. Coimbatore Region

CGRF, TNEB Circle Contact Details
Coimbatore EDC/Metro Address: Consumer Grievance Redressal Forum, TANGEDCO, Tatabad, Coimbatore 641 012
Phone No: +914222481415
Email: cgrfcbem@tnebnet.org
Coimbatore EDC/North Address: Consumer Grievance Redressal Forum, TANGEDCO, Tatabad, Coimbatore 641 012
Phone No: +914222495133
Email: cgrfcben@tnebnet.org
Coimbatore EDC/South Address: Consumer Grievance Redressal Forum, TANGEDCO, Tatabad, Coimbatore 641 012
Phone No: +914222493250
Email: cgrfcbes@tnebnet.org
Nilgiris EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, Aavin Building, Udagamandalam – 643 001
Phone No: +914232444382
Email: cgrfnilg@tnebnet.org
Udumalpet EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, Eripalayam, Tiruppur Road, Udumalpet 642 126
Phone No: +914252224304
Email: cgrfudt@tnebnet.org
Tiruppur EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, 19-A, Jyothi Nagar, Perumal Nallur Road, Tiruppur-641 603
Phone No: +914212470153
Email: cgrfsetrpr@tnebnet.org

3. Erode Region

CGRF, TNEB Circle Contact Details
Erode EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, 948, E.V.N. Road, Erode 638 009
Phone No: +914242217245
Email: cgrfed@tnebnet.org
Gobichettipalayam EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, 132, Cutchery Street, Gobi- 638 452
Phone No: +914285223701
Email: cgrfgobi@tnebnet.org
Mettur EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, Mettur Dam – 636 401, Salem District.
Phone No: +914298244177
Email: cgrfmtr@tnebnet.org
Salem EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, KN Colony, Udayapatti, Salem – 636 014
Phone No: +914272241310
Email: cgrfslm@tnebnet.org
Namakkal EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, Sri Krishna Complex, 32/1, Karuppanan Street, Paramathy Road, Namakkal- 637 001
Phone No: +914286233333
Email: cgrfnmkl@tnebnet.org

4. Madurai Region

CGRF, TNEB Circle Contact Details
Dindigul EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, Meenakshi Nayakkan Patty Post, Dindigul – 624 002
Phone No: +914512460948
Email: cgrfdgl@tnebnet.org
Madurai EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, K.Pudur, Madurai 625 007.
Phone No: +914522537754
Email: cgrfmdu@tnebnet.org
Madurai EDC/Metro Address: Consumer Grievance Redressal Forum, TANGEDCO, K.Pudur, Madurai 625 007.
Phone No: +914522538159
Email: cgrfmdua@tnebnet.org
Ramanathapuram EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, Rameswaram Road, Ramanadapuram – 623 501.
Phone No: +914567230577
Email: cgrfrmd@tnebnet.org
Sivagangai EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, Sivagangai – 623 562.
Phone No: +914575241600
Email: cgrfsiva@tnebnet.org
Theni EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, NRT Nagar Main Road, Theni 625 531
Phone No: +914546253677
Email: cgrftheni@tnebnet.org

5. Trichy Region

CGRF, TNEB Circle Contact Details
Karur EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, 3, Kovai Road, Karur 639 002.
Phone No: +914324248778
Email: cgrfkrr@tnebnet.org
Nagapattinam EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, 36 Sattayappar East Street, Nagapattinam, 611 001
Phone No: +914365224878
Email: cgrfnpm@tnebnet.org
Pudukottai EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, Post box No. 30, Near old Bus stand, 3074 East Main Road, Pudukottai 622 001
Phone No: +914322221853
Email: cgrfpdk@tnebnet.org
Thanjavur EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, No.1 Vallam Road, Thanjavur 613 007
Phone No: +914362230661
Email: cgrftnj@tnebnet.org
Trichy EDC/North Address: Consumer Grievance Redressal Forum, TANGEDCO, Perambalure District
Phone No: +914328276060
Email: cgrftryn@tnebnet.org
Trichy EDC/Metro Address: Consumer Grievance Redressal Forum, TANGEDCO, Mannarpuram, Trichy 620 020.
Phone No: +914312422216
Email: cgrftrym@tnebnet.org
Thiruvarur EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, No. 73-C, Durgalaya Road, Tiruvarur 610 001.
Phone No: +914366244099
Email: setrvr@tnebnet.org

6. Tirunelveli Region

CGRF, TNEB Circle Contact Details
Kanyakumari EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, Parvathipuram, Nagercoil, – 629 003, Kanyakumari District.
Phone No: +914652230160
Email: cgrfkk@tnebnet.org
Tirunelveli EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, Maharaja Nagar, Tirunelveli 627 011.
Phone No: +914622531981
Email: cgrftin@tnebnet.org
Tuticorin EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, 131 & 132, Ettaiyapuram Road, Tuticorin – 628 001.
Phone No: +914612324150
Email: cgrftuti@tnebnet.org
Virudhunagar EDC Address: Consumer Grievance Redressal Forum, TANGEDCO, 65/1 Ramamoorthy Road, Virudhunagar-626 001.
Phone No: +914562244111
Email: cgrfvdr@tnebnet.org

7. Vellore Region

CGRF, TNEB Circle Contact Details
Dharmapuri EDC Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), Dharmapuri – 636 705
Phone No: +914342230737
Email: cgrfdpi@tnebnet.org
Krishnagiri EDC Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), Dharmapuri – 636 705
Phone No: +914342230737
Email: sekgiri@tnebnet.org
Kanchipuram EDC Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), Olimohamedpet, Kanchipuram-631 502
Phone No: +914427277508
Email: cgrfkcpm@tnebnet.org
Thirupathur EDC Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), Balammal Colony, North Arcot District, Thiruppathur 635 601.
Phone No: +914179220243
Email: cgrftpt@tnebnet.org
Vellore EDC Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), Gandhi Nagar, Vellore 632 006
Phone No: +914162243121
Email: cgrfvl@tnebnet.org

8. Chennai South Region

CGRF, TNEB Circle Contact Details
Chennai EDC/South Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), 110-KV SS Complex, Anna Main Road, K.K. Nagar, Chennai – 600 078.
Phone No: +914424715121
Email: cgrfchns@tnebnet.org
Chennai EDC/West Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), 33KV Thirumangalam SS Complex, Anna Nagar, Chennai – 600 040
Phone No: +914426151133
Email: cgrfchnw@tnebnet.org
Chengalpattu EDC Address: Consumer Grievance Redressal Forum, TANGEDCO (FORMERLY TNEB), 130, GST Road, Opposite to New Bus Stand, Chengalpattu – 603 001
Phone No: +914427423293
Email: secpt@tnebnet.org

Procedure to Lodge Online Grievance to CGRF:

  • Click- Lodge now online grievance
  • Fill out the online application form with the required document.
  • Make a PDF file of all the required documents and upload it in the attachment section of the application. PDF file size must be within 3 MB.
  • Submit it and note down the petition ID/number to track the status of the case.
  • Click– Track the online status of the grievance

Note – If your grievance is not resolved within 2 months or unsatisfied with the final order of CGRF, TANGEDCO then you can file a petition to the Electricity Ombudsman within 30 days. To know more, read the instructions and procedure in the below section.


File Petition to Electricity Ombudsman (TNERC), Tamil Nadu

Electricity Ombudsman, Tamil Nadu Electricity Regulatory Commission (Tamil Nadu) was established under the Electricity (regulation) Act, 2003 to take the cases that were not resolved or unsatisfied with the final decision/order of Consumer Grievance Redressal Forum (CGRF), TANGEDCO (TNEB).

Customers can file a petition to resolve electricity issues to the Electricity Ombudsman if they are not satisfied with the final order of CGRF, TANGEDCO or if the grievance is yet unresolved even after the expiry of the given time. Follow the instructions below and the procedure to file a petition.

Instructions:

  • The petition must be filed within 30 days after the expiry of the period or after receiving the final order by CGRF.
  • The case should not be pending in any court or higher tribunal or the final order has been not passed by the court or tribunal.

Required Documents:

  • 3 copies of the application and attached documents were submitted to CGRF, TANGEDCO
  • Attach all the documents as proof of the electricity issue
  • Mention document proof of monetary loss (if have any loss)
  • Note – Keep a Xerox copy of all the submitted applications for future reference.

Procedure:

  • Download the Electricity Ombudsman application form: Download (ENG) | Download (Tamil)
  • Take a printout and fill out the required information.
  • Attach all the above-listed documents and take 3 copies of your application form and attached documents.
  • Sent it to the address below by post or submit it by himself.
  • Note – Take a copy of the application form for future reference.

Official Contact Details and Address of Electricity Ombudsman, (TNERC) Tamilnadu

  • Address: ELECTRICITY OMBUDSMAN,
    4th Floor, SIDCO Corporate Office Building,
    Thiru Vi Ka Industrial Estate, Guindy, Chennai- 600032
  • Phone: 04429535806, 04429535816
  • E-mail: tnerc@nic.in

Instruction: If you are not satisfied with the final order of the Electricity Ombudsman, (TNERC) Tamil Nadu, You may approach the High Court of Tamil Nadu.


Frequently Asked Questions about TANGEDCO (tnebltd)

Q.  What are the customer care numbers of TANGEDCO (tnebltd)?
A. Customer care numbers of the TANGEDCO are 1912, +919498794987 where you can register complaints of electricity services issues.

Q. What is the WhatsApp Number of TANGEDCO?
A. WhatsApp Number of TANGEDCO is +919445850811, use it to get services of TANGEDCO.

Q. What are the required documents to apply online new electricity connection of TANGEDCO?
A.
List of the required documents to apply new electricity connection of TANGEDCO:

  • Proof of Ownership:
    • The latest property tax receipt
    • Certified copy of proofs of ownership such as sale deed
    • Partition deed/gift settlement/allotment letter/computer Patta or license certificate issued by revenue department officials
    • Court judgment or recent property tax receipt.
  • Proof of Identity:
    • Pan Card
    • Voter Id
    • Ration card
    • Passport
    • Driving License
  • For more information, Visit: Required documents for new connection of TANGEDCO

Q. Where can I lodge an electricity grievance against TANGEDCO, if the complaint is not resolved by TANGEDCO?
A. If the complaint is not resolved by TANGEDCO or unsatisfied with the final decision of TANGEDCO, lodge a grievance to the Consumer Grievance Redressal Forum, TANGEDCO. Further, approach the Electricity Ombudsman, Tamil Nadu.

Q. Where can track the status of the ongoing and scheduled power outage status of TANGEDCO?
A. Customers of TANGEDCO can visit ‘Urja Mitra TANGEDCO‘ to track the ongoing and scheduled electricity power outages.

Q. Where pay the online electricity Bill of TANGEDCO?
A. Customer care visit ‘Quick Bill Pay TANGEDCO‘ to pay online electricity bills by any available options of payment gateway.


References

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User Reviews (4)

Mn
Mohammed nizammuddin
May 4, 2024

Daily, I am struggling low voltage struggling specially my home pls…

Pls my dr Tamilnadu Electric board help us 🙏🏻
H
Home
Apr 30, 2024

05312012323

வெகு நாட்களாக என்னுடைடை கம்பளைண்ட் ஏற்க்ப்படவிவ்வை அனுப்புனர் குதர்மலிங்கம் 3/2 ஓரியூர்.குடியிருப்பு ஓரியூர் (Po) திருவடானை (T.k) இராமநாதபுரம் (d.t) - 623 406. பெறுநர். மின் இணைப்பு அதிகாரி TNEB -  திருவடானை திருவடானை (T.k) இராமநாதபுரம் (D.t) - 623 407 Sub என்னுடைய மின் இணைப்பை  மாற்ற வேண்டிய தொடர்பாக  விண்ணப்பம் : Respect sir தற்போது எனது வீட்டின் மின் இணைப்பு கட்டுமான பணியில் இருந்து வருவதால் அதனை சாதாரண வீட்டு மின் இணைப்பாக  மாற்றுமாறு கேட்டுக்கொள்கிறேன் 9642167XXX தங்கள் உண்மையுள்ள (கு.தர்மலிங்கம்)
sk
suresh kumar
Apr 23, 2024

Need Meter Box Changes Request

Dear Sir/Mam, This is Suresh Kumar from Chennai - Pallikaranai.. Kindly help me to changed my meter box due to some tech error. my service No. 09-312-103-XXX Thanks & Regards
A
Aravindhan
Apr 21, 2024

6 hours mid-night power cut issue

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Hi This is Aravindhan, my native is Sivagangai Senthamil Nagar, 6 hours before power was off. I tried to ask for help, but no one responded to my call, waste fellows are working, and we are suffering because of this situation

Ratings

Overall (0.5 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)

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Featured

Pls my dr Tamilnadu Electric board help us 🙏🏻வெகு நாட்களாக என்னுடைடை கம்பளைண்ட் ஏற்க்ப்படவிவ்வை அனுப்புனர் குதர்மலிங்கம் 3/2 ஓரியூர்.குடியிருப்பு ஓரியூர் (Po) திருவடானை (T.k) இராமநாதபுரம் (d.t) - 623 406. பெறுநர். மின் இணைப்பு அதிகாரி TNEB -  திருவடானை திருவடானை (T.k) இராமநாதபுரம் (D.t) - 623 407 Sub என்னுடைய மின் இணைப்பை  மாற்ற வேண்டிய தொடர்பாக  விண்ணப்பம் : Respect sir தற்போது எனது வீட்டின் மின் இணைப்பு கட்டுமான பணியில் இருந்து வருவதால் அதனை சாதாரண வீட்டு மின் இணைப்பாக  மாற்றுமாறு கேட்டுக்கொள்கிறேன் 9642167XXX தங்கள் உண்மையுள்ள (கு.தர்மலிங்கம்)Dear Sir/Mam, This is Suresh Kumar from Chennai - Pallikaranai.. Kindly help me to changed my meter box due to some tech error. my service No. 09-312-103-XXX Thanks & RegardsHi This is Aravindhan, my native is Sivagangai Senthamil Nagar, 6 hours before power was off. I tried to ask for help, but no one responded to my call, waste fellows are working, and we are suffering because of this situationTANGEDCO – Know Customer Care Numbers, Register Online Electricity Complaint to Tamil Nadu Generation and Distribution Corporation Limited, TNEBLTD